Max Life Insurance Complaints & Reviews

Dear Sir,
I received a phone call from Max life insurance- Mr.Pratik (Dehradun) and discussed policy details and I accepted and purchased a policy from Mr.Vinit Shrivastava (Max life, Haridwar).
At the time of policy, plan finalized( 40000/- per year for Life Insurance Saving plus and Health insurance- 2+2 lakh for each year).
Policy was purchase on Feb 2021 and till date Not anything (Paper or heath card) shared by Mr.Vinit.
When I tried to ask him regarding this either he did not respond my call or message or every time he gave next date.

Due to all this not satisfactory things, my rage against Max company and its after sale service increasing day by day.

We request to resolve this issue as soon as possible or refund my premium amount and close my Policy.

Dear Sir,

I received a phone call from Max life insurance- Mr.Pratik (Dehradun) and discussed policy details and I accepted and purchased a policy from Mr.Vinit Shrivastava (Max life, Haridwar).
At the time of policy, plan finalized( 40000/- per year for Life Insurance Saving plus and Health insurance- 2+2 lakh for each year).
Policy was purchase on Feb 2021 and till date Not anything (Paper or heath card) shared by Mr.Vinit.
When I tried to ask him regarding this either he did not respond my call or message or every time he gave next date.

Due to all this not satisfactory things, my rage against Max company and its after sale service increasing day by day.

We request to resolve this issue as soon as possible or refund my premium amount and close my policy.

The policy I bought was not exactly what was explained to me, so I bought a more suitable policy. For two weeks I have been trying to cancel the policy, no.[protected]. Maxlife helpdesk repeatedly sends mails asking us to cancel on their website. I fill all details on the website and then am informed that a glitch has occurred. This has happened al least a dozen times, but they continue to tell me to cancel the policy on their website.

Issue - Policy Surrendered and request for return. Didn't recieve the amount whatever has been commited during surrender. Struglling from last 6 months.
Date : 15th January

I have raised concerns to your greivence cell and your Level 1 but I am still struggling from last 6 months but there is no resolution yet.

I an getting false commitments Since first day of my polcy. WhateverEven after complainng I have been misguiding by your executives. They are lot of gap in your services.

I did this insurance for my old age welfare but instead of that i got only mental harassment. I would like to escalate this case to higher management.

Please let me know to whom i can approach and talk to my concerns.

I am Preethi from Madurai. I took Policy last year. Now I want to cancel my policy. Because my mother affected by severe brain nerves problem...She is under treatment...doctor suggest for immediate surgery...otherwise it leads to stroke...we don't have any financial support for her surgery..because of that I cancel my policy...but I mailed about this...but they didnt take any action..is this your rules? My mother very serious now...one side of her face is not working...nerves fully damaged..what should you do now...

My credit card has been debiting 1800+ as premium of which i do not have any policy docs and even dont know policy no. plz help, tried to login with my mobile no and email id registered with my credit card, but all invain and login credentials were invalid as per massage i recd. plz help me in retriving my policy documents, my mobile no is [protected] and email address is sharmaji, [protected]@gmail.com.

Dear Sir,
Myself Sunil Kumar having ULIP Policy no.[protected] in Max life insurance company from 20th June 2007. Max life company changed my registered mob. no & mail id by fraud way without my information & steal my fund from my account & closed my policy without my information. Now i am running behind them from last many month for my money but they don't responding. i had been also complaint in IRDAI (Token no.[protected] but matter is not resolved till date. So i am requesting to pls solve my issue.

thanks & regards
Sunil kumar
Mob. [protected]
[protected]

I have received a call from Vaishali Sharma phone no.- [protected] from head office of MAX saying that i have pending benefits of amount 86, 000, ( told the cheque no. also for this amount) my agent has put his code in the policy and the benefits will go to them unless i file a complain with jeevan bima lokpal in hyderabad to remove my agents code and put my code instead.

I have opted for Term life insurance thru policy bazaar wherein the agent told me my policy have an inbuilt return of premium option.
Also i will get early exit benefit between 60-65 yrs of age which is again missing in the policy schedule.

I have informed Maxlife team next day as i received my policy softcopy on mail.

Till now there is no solution or confirmation on my query.
I been chasing them to cancel the policy but for that as well there is no response.

Dear Team

I was a max life employee for the period from April 2010 to March 2018 however and the EPF site I can't able to see my PF amount so please process my claim and please do the needful

Emp code CHE1879

Please deactivate AXIS BANK agent's code 379918 and
licence no 1891411 of my policy no[protected] of Max life Insurence, because there are taking my additional benfits without my notice.

Hi, Am Revathy Leo my husband has taken term insurance and the policy no is[protected] he expired on April 2019 max life assured that I'll be receiving the living benifit for 10 years. from Jan 2020 onwards I was receiving the living benefit every month .last month I have not received the amount and I raised a query on June 1st so far I haven't received any call regarding my issue please do the needful to get my benefit without any hurdles . Thank u

Hello Sir,
I applied for the max life insurance term policy.
I already have 1 other company policy with me .
They asked me that if I want to continue to previous one or not.
I replied that if maxlife provide me the policy only then I will not continue the old one.
Maxlife customer executive assure me that if I discontinue my previous policy and send the same in the mail. My Maxlife policy will be issued.
After numbers of call from max life regarding discontinue of my previous policy. They asked me to drop mail.
Once all process completed now Maxlife is not providing me policy..

This is totally wrong that they asked the customer to first left there existing benefits and then once they do refuse to provide the benefits.

Please take the necessary action.

My name is Anita Devaraj and I was working as ADM with Max life insurance from March 2010 to November 2012

I was not able to withdraw my PF and I had sent email to them last year and no reply.

My agency code was BLR1734.

My Name is Mr. Shubham Bhanudas Khatri,
Email ID: shubham.[protected]@gmail.com
Mobile Number: [protected]

This is My Receipt No.:[protected]MAY2101,
Receipt Date: 07-MAY-2021
For any of the reference policy copy is attached with this mail.

According to free look period, I have the full rights to surrender the policy & to recover the 100% premium from Policy Bazar & Max Life.
I request you to surrender my policy & refund back my amount of Rs. 2597/-. I am not interested in continuing my policy with policy bazar or max life. Due to servicing issues.
Kindly refund back the premium amount as soon as possible.

My account details are as follows-
Bank Name- HDFC Bank, Khamgaon Branch
Account Holder Name- Mr. Shubham Bhanudas Khatri
A/C Number[protected]
ISFC Code- HDFC 0000 964

Regards
Shubham Bhanudas Khatri

I had surrendered my Max Life Insurance Policy last year.Just last week on Wednesday I received a call from Mr. Jogesh([protected]) claiming to be from Max Life Insurance and telling me that my agent is claiming bonus and commission on my behalf.He said a complaint has been registered with Max Life, there is a code and I should talk to some Soniya Sharma(contact: [protected]) who handles this department.When I told him that those were the policy terms, he said you tell me that if even after 8 years of filing the premium you make a loss on your policy will you ever recommend Max Life to anyone? He also had many of my details so I trusted him.Note also that the code he gave was 'IRMAX' something.I proceeded to call Ms. Soniya.She picked up on my 3rd-4th try.I told her about the call and she asked for my complaint number.She confirmed it and shared few more details like the day the policy was surrendered, etc.Then she told me that an agent is claiming my bonus and commission.She named some Mr, Rakesh or Rajesh Tiwari as the insurance agent who is saying that he has an NOC signed by me.This NOC gives him the power to claim my bonus and commission.When I asked her how is that possible and that I only signed relevant documents, she told me that 60-70% of all the people at Insurance offices are sitting there to eat up the benefits of customers' policy and he must've slipped it in.So first of all they will terminate this agent and his claim will be blocked.Next I will need to reactivate my policy to make sure that I get this bonus and commission and not the agent.All this will be done via a dummy policy.But the third party company could be any co like Bharti Axa, ICICI Pru, etc. with which Max Life has some 'tie-ups', she also gave me some more reasoning but I don't remember it.By this time I was completely sold on her story.She gave me another number: [protected] where I was supposed to send:

Aadhar photo
Pan Card
Photo
Cancelled cheque

This number was for 'documentation' purposes.I sent all this at the number(I can share screenshots if needed) Then Soniya called me again telling me that all docs have been received and handheld me through some more processes.Then she told me that I will be reached by some Vikas Jain(contact: [protected]) who handles the account department of Max Life.All this didn't take too long, it happened within 2 hours.Soniya told me that this agent could try to reach me.In that case, I was to tell him what he had done and get on with it.I told her I will handle it and she need not worry.I even received a mail from Bharti AXA around 1:45 pm.I told Soniya and she reacted "Oh so this time it's from Bharti AXA".In 15-20 mins. I received this expected call from Vikas Jain and he told me that the bonus, etc. will be released from his end.Note that to reactivate the policy I had already paid Rs. 24, 900 by this time.I was told that I will receive 86k plus this 24, 900 and all this sum will be given back to me once Mr. Vikas Jain is able to get all details down.He gave a timeline of 10-12 working days just like Soniya Sharma before him.Then I was told to click a full size photo and send on the same documentation number.He asked my weight, height, etc.He asked my nominee and her date of birth details.All the while he kept saying that no one will ask you your account details and that kind of stuff so don't share it with anyone.He then said I will receive a verification call from Bharti AXA and told me what all will happen.I was directed to some Bharti AXA logo portal where a 90 second video was recorded, prior to that a pic was clicked.This all seemed genuine.It would've been around 2.30 pm by this time.Throughout the whole episode all the people involved acted in step with how I shared my details.They had it soon after I had shared them.Vikas Jain told me that he's available 24x7 and I could contact him any time I want.This seemed a tad fishy coz why would the accounts guy be so eager to receive and hand-hold a customer? But his tone was friendly and like I noted earlier all the details they had seemed more and more convincing that they were genuine folks.He told me I'll get another verification call, this time on call and told me what all to say.Sure enough I got a proper call from Bharti AXA.By this time I had grown a little suspicious because it seemed I am being sold another policy and all this bonus, etc. was a pipe dream.I did as I had been told though.Then I received a mail from Bharti AXA that my policy has been issued or something.I asked Vikas Jain again that this seems I am getting a new policy, he said it's all a process and needed for 'justification'.He will create the balance sheet by 10-11th and go on to make sure I get the money.Now 1 day has passed and I've not received any call from either Vikas Jain or Soniya Sharma.It suddenly dawned on me to atleast make sure that I am not being taken for a ride.Soon I found this website and people seemed to have faced similar calls.As of now, I have been actually issued a genuine Bharti AXA policy and the timeline Vikas Jain gave are still in the future so it's hard to know whether it will actually happen or no.I am not 100% sure that this is a scam but something tells me that this is too good to be true.So here I am registering a quasi-complaint to know convincingly whether all this is really genuine or no.Max Life workers please take note.

Also:

1.How did the concerned person get my policy number ?
2. How did they know the policy holder’s Date of Birth details?
3. How did all detail filling at my end and receiving at their end happen like clockwork?

All the above is for your information, please provide me necessary guidance in this regard.

I Took life insurance term plan from Max Life Insurance (shiksha super plus) in Nov-2017 in Ghaziabad .They assure that I can get 5Lacs of returns after five years & the premium was 50k/ann. After taking this policy I have got transferred to pune few months later & I have never got a call from that guy for policy status, I called multiple times at given no. but its not been responded, now the current situation is that even after 4years the funds value was only increased by 35k after paying premium of 2lacs rupees.
Having very very bad experience with this max life policy. No coverage, no claims and no updates . Worst customer services has provided as of now. I am really really fed up of this as nobody has been responding on this since long time.
I need to complaint about them & i need complete returns as i informed earlier at the time of policy taken.

Policy number.[protected]

Please Cancel my policy. And refund my money

Name. SK MUJAFFAR UDDIN

Mob. [protected]

Cancel Resion. Miss Sold by Axis Bank

Im Request you please Cancel my policy i have no money to continue this policy.

Im try to cancel my policy but not respond axis bank and Max life . Please help me im paid fast premium Rs 36750 in 27/02/2020. Please help i have urgent money requirement.
(Maine bole the mujhe nahin chahie lekin axis Bank branch manager ne jabardasti lene ke liye majbur Kiya.)

I am getting calls from 2 associates from Max, 1 has introduced herself as Roohi Sharma calling from Max-Mumbai Andheri Office & today got a call from her Senior-Mansi. Roohi explained me about the benefit agent has claimed out of our policy. She also told us that at the time of policy the policy holder has signed & given the authority to agent to claim all the benefits. Now they want us to check whether you want as to proceed & want to give the benefit to agent or you want this money. For that both have explained the process to us as how the agent code can be removed & shared the complaint no. yesterday. They also said that this is completely your call, which is right as well but would like to know the authencity of these calls as I have asked them to email from their email ID's but they said they have the facility to do it from company to company only as we are not directly associated with Max hence first we need to be associated with company. We have taken the policy through agent hence we are not directly associated with Max. Please guide us as they have given us the time till 5PM today to let us know that how do we want to proceed. Need urgent help.

Hi Team,

After so many reminders and Emails I have not received the process of PF withdrawal. It is a trust PF so how can I withdraw my PF.

Please help.

Thanks