Maxbhi / Elcotek Telecom Complaints & Reviews

My previous experience from them was good. But this time delivery date was 17th july and it is under process till date.
Order number 3563952

Maxbhi customer service was not good plz help me sir refunding my money fraud cimpany take the action

My Order #3532502 was placed on July 7th 2021
The order has been put on a status " Delay due to Pandemic"

While placing the order the website shows that the item is available and will be delivered to your address pin code in 2-3 business days

and then the order will be put in delay due to pandemic. The company does not provide the no. of days the order will be delayed for or an expected date of delivery.

I have called the MaxBhi support team 3 times requesting them to cancel my order and refund my money but they blatantly refuse to do that and also give fake reasons for the delay.

Here is the sequence of order

9th July 2021- First request to cancel my order
Response from Maxbhi - Your order will be delivered as we are procuring your items on priority, please allow 24 hours

12th July 2021 - Second Request to cancel my order
Response from Maxbhi - The item procured was of bad quality, now we are procuring a better quality product for your order

14th July 2021 - Third Request to cancel my order
We will ask our shipping team to procure your item and ship your order

Basically the updates given to me on 9th July were completely false and the company is defrauding me by delaying the cancellation of order and refusal to refund the order

As per the T&C mentioned on https://www.maxbhi.com/terms.html . Please read the below specific clause

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund on your request.

In my case, I was never informed about the error in the goods and my order was never cancelled nor refund was provided

Also the company is not following its complaint handling procedure mentioned in the T&C and at https://www.maxbhi.com/support.html

When a user tries to raise a request it says the support channels are not functioning.

If you can't sent my ordered 3502390 cancel it and refund it into my e-wallet . Itsbeen a long time of eagerly waiting it

Order id # 3423780
I ordered samsung m10s folder on 12 june 2021, but after 20 days your company canceled my order due to pendemic period, and promised for refund in 10 days but till now no amount is credited by maxbhi.com.please refund my amount as soon
Thanks

Hi, My Name is Pritam Chanda, i was placed order on 13th June one is Samsung Battery & Samsung Full Body House but till the day i have not received my materials nor refund my money. Lots of time i was called customer care and same information passed by them we are arranging and send soon. Almost 1 month passed not getting any respond. Please look into the matter and confirm. Pritam

1pc of Touch Screen Digitizer for Xiaomi Redmi Note 4 64GB - White

Order #3536298, Paid on 8th Jul 2021 at 7:54am

1pc of Charging PCB Complete Flex for Xiaomi Redmi Note 4 64GB

Order #3536298, Paid on 8th Jul 2021 at 7:54am

No response from Customer Support under the garb of pandemic situation. According to their website this order was to be delivered by 10th July.

Website not accepting complaint.

I have ordered some mobile acessories from maxbhi.com order id #3534062 on 7 july 2021 delivery by 10 july was listed there on 10 july i again visited to there site for update there is showing delay then i want to contact them but no one the contact number is working so i decided to contact them by call back support but there is also a error that not able to contact now today is 14 july till date only showing delayed what can i do now i have already pay them the money now i am not able to cancel or refund please help me out from this situation i think they cheated me i request by your consumer complaint forum please do needful

regards,
sameer
[protected]

Order Details
Order ID : 3521768 [protected]
Order Placed On : 04th Jul 2021

No any updates on when will my product arrive or any emails. Its almost half an month I placed my order. At least return my money. I even raise a dispute in google pay.
My UPI : [protected]@oksbi.

Its been almost half an month, I placed my order (Date : 4th July, 2021). There is no any updates or email where my product is. Stop scamming people. Money doesn't grow on trees.

I ordered for a moto g5 plus display for 1700 when arrived it wasnt working so i sent them pics and replaced it but they recieved the product in cracked screen and now there are not replacing the screen nor returning my money back its been a month.

Hi, I had ordered a display for my samsung A5 2017 (order no. #3546940). But it has been couple of days and my order is still under process. I tried to raise this issue with customer support. But it seems to be out of order. Now i just want to cancel my order as i managed to get the display from other site. It is such a shame how they treat their customers. I hope this issue to get resolved as soon as possible.

Hi, I ordered a replacement screen digitizer for Apple iPhone 6s and a toolkit worth Rs.1, 623.00/- on 3rd July, 2021. It was supposed to be delivered on 6th July, 2021. However it's been more than 7 days due past the delivery date, I haven't received any update from Maxbhi.com, their customer care support team is not operational and they aren't taking any Complaints on their website support section as of now. I'm very very disappointed with this company. There is no option to cancel the order too. Please help me out Consumer Complaints, you are my last resort.

I, Sanjit Mandal purchased a realme2 pro touch screen ( order no 3458199) from maxbhi online shopping. I am very disappointed because the product is not working. I tried but still its not working, may be it's have any defect or something. Before purchasing this product, my expectations was very high from this company and products also but after receiving this product I am totally hopeless. So it would very better for me to take its back . I am trying for few days to return, complain etc.. but I am totally failure, because I can't get any communication service details or any communication executive to contact. I am trying to contact with the customer care but the care service saying due to pandemic situations the service is limited and so on..
Therefore, I am requesting you, kindly solve my problems and do the needful that how I return this product as soon as possible.

Order no #3502171
for 2 weeks i have been waiting on my order which is a display for my personal broken Mobile, delivery was confirmed by them to be delivered in 2 days on 29\06\2021 .
The customer care is totally unexperienced, the only answer they have is : "your order is in quality check, it will be shipped within 48 hours " !!
i have called 4 times, and this is the answer i get every time !

14 days now, NO delivery, No proper response, NO confirmed date, NO refund !!
this is nearly a scam operation at this point ! holding my money refusing to refund or deliver on a specific date !!
How long is this going to continue without notice ?
we are suffering here ! and we have the right to be served with respect !

Dear sir/madam
I have order mobile accessories from maxbhi.com on 7/7/2021 they committed to deliver product by 9/7/2021 I call them on 10/7/2021 regarding status of my order they told that today we will despatch the products but till now they don't despatch in there website showing only delay I have call there given number but no one is in service I only say to if they don't able to send the product please refund my money

Regards
Sameer
[protected].

It is such a shame that we just have to encounter these scammers. I ordered a display for Samsung A5 2017 (SM-A520f). Its been days since i placed the order and paid via paytm payment gateway. It doesnt show any progress.it says the same message as day 1 and that is “order is in process”. No tracking id, no updates. It just feels total scam. Even the costumer services seem to be shaddy. No way to get in touch with them. I just want now to cancel my order and get a refund, as i am fed up with their service now.
My order Id: #3546940

I have ordered iPhone 6 and iPhone 6s display on [10.07.2021] and paid at 12:13PM. It's still in under process.
Now, I want to cancel the order due to financial difficulty. I urgently need money back...
Please I beg you to cancel my order no :3545514 and make a refund to my bank account.

I paid for the touch screen with I'd 3550449, but sms came that you are not paid still now.

I ordered charger for Tab. They delivered wrong item. Not responding. After searching one person on Linked in, a response came asking me to return wrong part at my cost

On asking why should I pay, no response since 5 days .

Written to their owner on LinkedIn but no response.
Fraud company . Cheating customers