Maxbhi / Elcotek Telecom Complaints & Reviews

I ordered https://www.maxbhi.com/lcd-for-lenovo-a269i.html from maxbhi on 15/10/19 and the order has been under process since. I tried to contact their customer support multiple times without success. Finally i decided to cancel my order but to my horror there is no such option on the website. I will mark the issue resolved if i get my money or the product in the next 10 days.

I ordered an samsung tab 2 charging cable on 26th october and paid in full amount of 299rs. It's still showing the status o[censored]nder process. After continual calling at customer support and dropping messages they haven't even replied to the call yet and even picked up the call. Feeling being cheated as a consumer i'd like you to please look into this and make them return the complete amount and close these fraudulent companies.

I ordered a front glass for my samsung note 8 in rs. 650 but now its of no use for me so i requested them to take it back in full original packing as it is as it arrived to me. But they clearly refused. I even asked them to return my money in their e wallet so that i can purchase something else of same value from their website but they even refused for that and said you have to make new order if you want something else. Is this a kind of customer service to provide?

On 18th october 2019.. I placed an order for a samsung galaxy s4 zoom lcd.. The status of the product was "available" on the website and therefore i placed an order by paying the amount using paytm. Maxbhi cancelled the order in the very next day by saying that the product is not available anymore. The amount which i paid is now in the useless maxbhi e-wallet which i'm unable to initiate a refund. I'm getting an insufficient balance error whenever trying to click the "transfer to bank account" option. I have tried contacting the customer service team but they refused to initiate the refund. They are illegally holding funds using the maxbhi e-wallet. I clearly don't understand on what basis does this company have the rights to hold customer's money without providing any products or services. I'm also moving forward to file a dispute in the consumer court and rbi against this fraudulent activity. People should stay away from this scammers.

Order id #1955246

Maxbhi website is completely anti-consumer. If you make an order, and you realise it was a different item you wanted, and want to cancel this order, within a few seconds, you cannot do that. They are not giving any option to cancel/reschedule/change etc. But at the same time you made an order, and is waiting for product, after some days, you will receive an sms saying, your order is cancelled. This is completely ridiculous and one-sided act....

It's very sad after getting my delivery as my 1st order from maxbhi.com. It's been worst of the services where your team has not even checked the order and product properly. I have ordered samsung j2 2016 display folder in white colour but i received the same in white colour from your side. It's really more harassing after discussing the same issue with your customer care executive today. Where he has not done anything by his own but advice me to write a complaint in your website. And i have to send the same courier to you once replacement approved and their is no policy with you for courier expense reversal. It's really pathetic of the services where you people are making the customer suffer for your fault.

Kindly check the same at your end for this negligence and arrange my replacement on immediate basis atleast. For some sake of responsiblity of seller towards customer.

Can't express my 1st time experience. Will not suggest or promote you people as a customer to anyone.

Really sorry... Hope my resolution will done soon

Regards
Akhilesh agrawal

Dear maxbhi team,
I have ordered a redmi k20 back glass black colour. Recieved a wrong colour product and was been asked to send the product back... I did the same using fedex courier with fragile note on it.
Return was delivered on 12th and immiditely i recd a msg stating product reached to us..
Now after 6 days u guys are contacting me to tell that the replacement can not be given as product recd is damaged..
This is a scam were a customer will not be able to claim the courier also if its damaged during transit..
I need a immidiate solution on this..
And want the black colour panel to be delivered to me.

Order number : #1883273

One time i got a lcd, which was defective. Because of the policy i didn't removed the protective cover and check the working condition. And immediately i send back to them at my own cost. After 15 days no calls and messages about this.. I keep on tying to call them to check the status of the returned item. At last they send a mail like warranty does not cover any physical damages. They made something and its against policy.
As per terms & conditions they refused return. Now the item was with them. They are not sending back to me also.

Anees. Ap
[protected]

I have ordered a battery on maxbhi and cancelled later that evening and also mailed the sale and service team to stop shipping. I already brought in apple showroom as per my requirement and they all slept for 2 days and not seeing my mails they simply shipped it and service team has the worst of all to vex the customer. I also requested call back 5 times. I have not received none of them. Such useless

Hello,

I ordered a mobile accessory through maxbhi. The order number is 1878158. I cancelled my order due to improper response from maxbhi more than couple of weeks ago. The total prize of the order is rs.299. The amount of rs.299 was not credited back to my account.

Date of purchase - 7th sep 2019
Date of cancellation - 19th sep 2019

Please do the needful in getting my amount back.

There is no option for cancellations of order on maxbhi site.
I mistakenly ordered wrong item and the customer service is not answering so i think it's fraud.

I called customer care but it says callback request has been arranged.
But no one calls
I want to cancel my order and refund my money as soon as possible
Order no.#1925243
I want my money back i. E1389rs.

Name — abhinav
Order #: 1919962
Date: 29/09/2019, 08:03 am
1 charging pcb complete flex for nokia 6.1 plus 1 309.00 rs. 309.00 rs.
2 opening tool kit for nokia 6.1 plus with screwdriver set 1 309.00 rs. 309.00 rs.
Subtotal: 618.00 rs.
Shipping cost: 0.00 rs.
Gross total: 618.00 rs

I want to cancel my oeder now and i want my full refund in my paytm wallet from where it was ordered in the first place.

I ordered a mobile cover for samsung guru fm bd 110 e. I received a duplicate product having scratches on screen and body. I raised a request for replacement and attached the photographs.

I again sent them photos using dslr camera so that they can see the scratches. But they said that the product is not in a condition in which it was sent. I am fed up with their customer service, please dont buy products from this firm otherwise you will end up having a souvenir.

I have attached the full conversation here.

The body cover i have received is not original and has scratch marks on screen. Moreover, the body cover is not pure white. I want original body cover as it is shown on your website.
Added by user on date 05/09/2019, 12:29 pm

Dear user

Apologies for the inconvenience caused.
We at maxbhi.com sell compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. I would like to tell you that we already mentioned in our product details page that images are for presentation only actual product can be different from the product shown. As i can check the product which you have ordered has been delivered according to your order which is correct and compatible and also provide you the image of your ready product at the time of shipping. So kindly update if there is any compatiblity issues with the product so that we can help as per our terms and conditions. Our terms and conditions which can be read here: https://www.maxbhi.com/warranty-terms.html
Added by neha pandey on date 05/09/2019, 01:07 pm

Yes, i read on the page that images are for presentation only. But it is also mentioned on the page that products are manufactured using high quality but it is hard to digest that mobile body cover with scratches on screen is anywhere near to word "quality". It seems that it has already been used by someone and after selling the phone, cover has been put online for sale which is not worth rs 50. Also, it is mentioned that it will make the phone look like new one but if i use this cover, then even second hand mobile phones will surpass the quality and looks. Actual product can vary from images but it cant be just anything that looks like that image. There is a difference between compatible products and cheap products.
Added by user on date 09/09/2019, 02:00 pm
Dear user

Apologies for the inconvenience caused.
To process your replacement request 13531 further & to investigate the problem reported by you, we need the clear image of our product from where you find scratches. This image will help us process your replacement request faster and with effective resolution.

To upload these images, please visit : https://www.maxbhi.com/rmaimages.html?return_id=13531
Note: please make sure that the images are below than 1 mb each and in jpg format.
Added by amita sharma on date 10/09/2019, 10:30 am

I have uploaded the images for your reference. Also, i want refund against my order as i dont want replacement of such product. Thanks.
Added by user on date 15/09/2019, 02:15 pm

Dear user,
Apologies for the inconvenience caused.
We don't have return / refund / buy back policy for shipped product and can only provide replacement only.
Added by priya sharma sharma on date 16/09/2019, 04:45 pm

Please provide the replacement product and i hope the quality of the product will be better this time. Thanks.
Added by user on date 18/09/2019, 12:41 pm

Dear

Apologies for the inconvenience caused.
We provide you 1 month test warranty of that product. Before claiming the warranty we recommend you to please make sure that all the seals are intact and at their right place same as we send it to you. To check, please find the link of product image. This image was captured, when your product was ready for shipment
: https://www.maxbhi.com/images/detailed/3686/[protected].jpg
: https://www.maxbhi.com/images/detailed/3686/[protected]_rt0n-2u.jpg

We would not be able to replace the product as it is not in the same condition as we send it to you. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html

And mention your order number on there. Make sure the images are below than 1 mb and in jpg format.
Added by priya sharma sharma on date 19/09/2019, 12:59 pm

Dear maxbhi,

I can send you same photos as the one you have provided in the link. Have you seen quality of those images? Please buy a good quality phone or a camera. I can provide you links with discount coupons so that you can finally click some good photos - and please be assured, they wont send you a camera with scratches. Then may be, you will be able to realise that there are some scratches and quality issues with the product... That too if you want to realise. "it is not in the same condition as we send it to you." so you are saying that i unpacked the brilliantly manufactured, perfectly paint coated mobile cover, brushed it on the floor and threw it on road just to order a replacement??

Please check the images i have uploaded, i have used dslr camera to clearly show the scratches on the screen. If you want, i can also share the grainy images of the product just like the one you have shared and those will perfectly match with your reference images too. But i wont.

I apologise to put my faith on your firm and placed the order. I am fed up with your customer service and cant convince you anymore. Please cancel all my return / replacement request. My grandfather insisted to get the cover change as mobile phone was a gift but thanks to you, he has a new phone now. I am sure that even your employees would prefer other e-commerce platforms to order products as they must be aware about your customer dealings.

And for those who aren't, i will share all our conversation here along with images on customercomplaints.in and youtube so that someone is mentally prepared before even contacting you for a product replacement. Please note, my motive is not to get a refund or replacement - i just dont want it now, i will keep this souvenir with me.

Thank you once again, will think thrice before placing an order online.

Added by user on date 27/09/2019, 03:44 pm

I have received the folder for samsung j7 pro and after opening original screen found it is not compatible.

1. The original front glass is thicker and stiffer and the screen plate is very thin, whereas the supplied screen front glass is very thin and flexible and the thickness of inside screen plate is thicker so cannot fit inside there is lot of gap between body and the front glass which cannot be filled with glue, ind if we do it forcefully there is chances of damage or problem in future.

2. Also the pixel quality is poor as compared to original screen, it looks like low end mobile.

I have re installed my original screen with rubber band and back cover but black spot has started spreading, so please send me perfect replacement

Hi there, recently i ordered lcd mi a1 digitizer via maxbhi.com, with help of local mobile store replaced lcd which i brought from maxbhi.com. When i turned on 50% of screen was working & other half was pixelated. I have sent the product back to maxbhi.com, as they were saying couldn't able to replace & refund as i removed one piece of plastic sheet on top of the lcd screen. I doesn't understand how that will effect the hardware of lcd?, i don't care whether i get the refund or not. But fraud company like maxbhi.com need to get punished, so that other people won't suffer. Seems like they were getting refurbished or scrap products from china & selling to customers in india.

Hi there, recently i order lcd mi a1 digitizer via maxbhi.com, with help of local mobile store i removed old lcd which broken & replaced with order product from maxbhi.com. When its turned on 50% of screen was not working & pixelated, other half was working which is defective piece. I have sent the product back to maxbhi.com, here issues were raised. They were saying couldn't able to replace & refund as i removed one piece of plastic sheet on top of the lcd screen. Which i doesn't understand how that will effect the hardware of lcd?. As they were saying. They had own policy & unreasonable answers, were i got frustrated. I don't care whether i get the refund or not. But fraud company like maxbhi.com need to get punished, so that other people wont suffer. Seems like they were getting refurbished or scrap products from china & selling to customers in india.

Maxbhi, are you refunding my money or not? I have paid using paytm sep 5, 2019 15:33:05 and there is no point in withholding customer money, if order is cancelled. It will attract interest if amount is delayed and not credited back. It is an era of digital payment and it is preposterous to obstruct my money by quoting 16 days, for reverting it in e-wallet. Pay as soon as possible, or face legal consequences for which i shall not be liable for, at later stage. It might be happening with other customers as well according to consumer complaints readily available on online forum.

Hello, i ordered a front and back panel for my mobile on 7th sep 2019. My order number is 1878158. Till now the order is not shipped and there is no response from maxbhi.
I called maxbhi multiple times and text them multiple times. They are not responding back with the updates.
Request you to help me to cancel my order and refund the amount to my bank.

The order id is #1899015. An executive by 10 in the morning told me that the package has been handed over to bluedart by last night. When i asked the waybill or reference number, they told me i will receive an email id containing the asked details. I haven't received an email yet. I called them again by 12 pm, but this time the executive said all contrasting things. They told due to excess of orders, they are not able to provide it soon. I asked them whether they shipped it or not and they told yes. But they told that they physically transferred the thing to bluedart by today morning only. Contrasting, right? Also they were giving me damn obscure explanations. They were literally making lame excuses. Once they handover the package to bluedart, they would get a waybill number, right? I asked the same question to the executive and he told that they did not receive any such number. He's playing pranks, right? When i asked for a cancellation, he says they're not able to do so. I no longer trust this company and i need either the waybill id as soon as possible or the full amount back.

I have ordered a mobile phone in that website. The description is not clear and the picture of the product also seems like its a mobile phone. So i ordered the product after making the payment. I had a dought whether it is mobile phone or mobile case. So i called customer care and checked, they told it's a mobile cover so i immediately cancel the order. But the customer care executive told we don't have cancellation policy like that he told. Iam very much depressed to hear the words. Kindly talk to the company and refund my amount.