Maxbhi / Elcotek Telecom Complaints & Reviews

I wanted to buy a touch screen digitizer for my vivo y28 from maxbhi.com so i placed an order in maxbhi.com on 7 march 2019 but it got cancelled due to unavailability and i was said that i will receive my refund within 15 days but it's been nearly a month but i still have not received any refund for the order which got cancelled. I talked to the customer care team but they are saying that they initiated the refund. But still i haven't received it.

I’ve already paid for this order on maxbhi.com, my money is deducted from my bank account.

I’ve written several complaints regarding this order on their website and tried calling but no one answers..

I want this order to be processed, completed and delivered to me soon..

Sudhir raman
Sudhir. [protected]@gmail.com
[protected]

I’d like to contacted through email only..

I have order a full body housing of asus zenfone max pro m1 (Black color) amounting to 879 on 19/03/2019 which at the time of ordering was in stock, my ordered id is #1603480. I even got multiple calls from them asking to make payment early to get cash back. So i pay it and wait for a day or two only to get a message that my order was declined. The amount was credited to my maxbhi wallet. Then again i ordered the same product of different color (Grey) as black was shown out of stock, my ordered id is #1606887, this got declined too and i got the amount back to my wallet.
But now, with the products unavailable and my money stucked in their wallet, i can't buy from other website. I tried transferring the amount to my bank account but they don't provide the option even thou in their tutorials shows the transfer menu available. I have emailed to the customer support care but they stop replying.
Please kindly help me out in transferring the amount to my personal account.

I bought one product on maxbhi.com on 10th march 2019... But i don't know why my order got cancelled immediately after making payment and got one message from maxbhi.com after payment (Dear Pralhadgouda.b.k, refund for your order 1589797 at Maxbhi.com has been processed. If paid via credit, debit card or net banking, may take 7-10 working days) but still I didn't receive money please help me

My name is yogiraj nibude
[protected]
Order #1604365, order #1602710, order #1602709 back to back you cancelled those orders... When you know that you don't have your products available then you must inform us quickly and refund our money quickly... Ek to products bhi nahi milata aur uparse order ke paise bhi lataka ke rakhate ho... You must check whether the product is available for your customer or not...

I ordered a combo touch and display for honor (Hol-u19) for rs. 1679.00 on 04/03/2019, but the order was cancelled on 5th march by the seller and refund initiated on the same day. Its been more than 2 weeks but till date the refund is not reflected in my bank account.
Please help resolve the issues asap.
My order id - 1581335
Refund ref. Id - 104712

I have ordered for pixi 4 7 with your website and received a cancellation mail from your side stating that you were unable to fulfil the order.
I have already paid for the order which is now showing in your wallet balance,
Kindly contact me on my mail id and refund my wallet balance to my bank/ paytm account at the earliest.
Order no: #1596758

Withholding of customers money without customers consent leads to violation of money laundering act, kindly take action as soon as possible else i need to take a legal resort for the event thanks.

Regards,
Suraj - a law studied layman.

One Plus 5 dcreen didn't show up from Lock/Unlock, Display supplied over here is 3rd party Display and OP5 Display Driver doesn't show up Display if the OEM Display signature mismatches on Andriod 9.0. its not SW issue & No software update helpful here. Need original one plus 5 display.

Back Light is on when unlocked but Display doesn't show up. From boot its able to show Display.

There is a discussion in below thread showing same issue, Please refund or supply Original Oneplus 5 compatible display.
https://forum.xda-developers.com/oneplus-5/help/oneplus-5-black-screen-replaceme...⇄

Thanks
Added By Vijay Kumar On Date 12/03/2019, 09:57 AM
Dear Vijay Kumar T,

Apologies for the inconvenience caused,
We provide you 1 month test manufacturing warranty of the product and can only able to provide you replacement facility as we do not have any refund/buy back or exchange policy of shipped product. To confirm the same, please read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html. We at Maxbhi.com sell compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here: https://www.maxbhi.com/warranty-terms.html

Further, To process your replacement request 10402 further & to investigate the problem reported by you, we need Back side image of our product. This image will help us process your replacement request faster and with effective resolution.

To upload these images, please visit : https://www.maxbhi.com/rmaimages.html?return_id=10402
Note: Please make sure that the images are below than 1 MB each and in JPG format.
Added By Amita sharma On Date 12/03/2019, 03:58 PM
I have uploaded the back side image of the product.
Added By Vijay Kumar On Date 12/03/2019, 05:07 PM

Dear Vijay Kumar T,

Apologies for the inconvenience caused,
To process your replacement request 10402 further & to investigate the problem reported by you, we need Back side image of our product by clicking your side. This image will help us process your replacement request faster and with effective resolution.

To upload these images, please visit : https://www.maxbhi.com/rmaimages.html?return_id=10402
Note: Please make sure that the images are below than 1 MB each and in JPG format.

Added By Amita sharma On Date 13/03/2019, 11:56 AM

Ok dissembling it and reassembling it will take time, i need to go to mobile service shop and get it dissembled. will send images after disassembly and keep the part separate, How much time it will take to get replacement part after this. I need refund rather so i can go to service center and get new part.
Added By Vijay Kumar On Date 13/03/2019, 02:50 PM
Dear Vijay Kumar,

Apologies for the inconvenience caused.

We provide you 1 month test warranty of that product. Further this LCD with Touch Screen for OnePlus 5 comes with a warranty seals which is placed on it. Seals are the most important part to claim warranty of the products. Before claiming the warranty we recommend you to please make sure that all the seals are intact and at their right place same as we send it to you. To check, please find the link of product image. This image was captured, when your product was ready for shipment

: https://www.maxbhi.com/images/detailed/3121/[protected].jpg
: https://www.maxbhi.com/images/detailed/3121/[protected]_sgxy-ro.jpg

We would not be able to replace the product if it is not in the same condition as we send it to you. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html
Added By Amita sharma On Date 14/03/2019, 03:44 PM

This is too bad, first you supply non compatible product and as you install to test display seal is anyway torn and you decline replacement. Very bad on maxbhi .. i will ensure no order anymore from anyone on maxbhi. your business will be screwed in coming days if you have this kind of policies. There is social media and people are watching such fraudulent behavior from you folks.

will find a consumer complaint as 3200/- is not free for me for useless piece what you shipped.

Added By Vijay Kumar On Date 14/03/2019, 04:26 PM

I had ordered a replacement display for 6303 and it was damaged when i received it and i asked for replacement. They told that i will get it in five to seven days (On 20/02/2019) but i have not yet received a proper response from them even after contacting them so many times. Please refund my money or give replacement immediately. My order number is #1549892

Dear sir,

I booked touch combo display glass and paid amount but after two days it is cancelled by maxbhi, after that another one available with slightly high price. So i paid rest amount but once again the order is cancelled by maxbhi. The order no is 1559384 and 1563404 (Rs.1949). After that i purchase digitizer money for rs 449 it is delivered, remaining amount rs 1310 is saved in maxbhi e wallet, i request him to refund to account. But they are reponding

Maxbhi / elcotek telecom — lcd with touch screen for realme 2 pro on jan 10. I ordered replacement display + touch screen combo from maxbhi.com on[protected]order #1550411). The product was not working properly as its touch seems dead. But when i requested for a replacement (Id #10156) of the same, they are simply declined it by saying that they would not be able to replace the product as it was not in the same condition as the warranty seals were broken and the gumming had been removed.. I hadn't broken any warranty seal and the product is in same condition where they shipped. Please help to get the replacement as it had cost me rs 2900

Maxbhi / elcotek telecom — lcd with touch screen for realme 2 pro on jan 10. I ordered replacement display + touch screen combo from maxbhi.com on[protected]order #1550411). The product was not working properly as its touch seems dead. I found that the product was defect on arrival when i connected it to phone motherboard carefully. But when i requested for a replacement of the same, they are simply delaying it and told me to add more pics. I think that they are just making excuses for replacement

I ordered replacement display + touch screen combo from maxbhi.com on[protected]Order #1559510). The product was dead on arrival with slight part missing from the side of seal. I found that the product was dead on arrival when i connected it to phone motherboard carefully. But when i requested for a replacement of the same, they are simply declining it accusing me of tampering the seal. As evidence, they are sending me the photo of the...

Hi,

This seems to be a new way of defrauding people. First make us pay for order and the cancel it. Add money to the wallet.

Becareful this is not our wallet its their own wallet. Just want them to refund to the bank account immediately.

The product list seems to be fake they never have these products. Thats one of the reasons they do not have not kept cod option.

Looking forward for refund.

Tahair

I bought one product on maxbhi.com on 3rd dec 2019... But i don't know why my order got cancelled immediately after making payment and got one message from maxbhi.com
(Dear sanjeev kumar, refund for your order 1530951 at maxbhi.com has been processed. If paid via credit, debit card or net banking, may take 7-10 working days)

But still m waiting for my refunds it's all about 17 days kindly help me this website is totally fraud!

Thanks
Sanjeev kumar
New delhi
India

I have ordered for geoniee mobile full body on 11th feb 2019 and payment done through debit card. But i have received msg that my order was cancelled so that i called in your customer care number and i told them regarding this. They told me because of product not available so that my order was cancelled so i told them for refund process. Till the date i have not receiving my refund amount. My order number is 1546459.

I have ordered touch pad for blu life one x2 on maxbhi site. They cancelled my order due to item was out of stock, so i request to transfer my money to my bank account. I have requested my money on 4/2/2019 and today is 15/2/2019, though i not get my money. They said refund will proceed within 7 to 10 days but it is not proceeded. Please transfer money from e wallet to bank account. Order id is #1532772

I place order for a product they never be delivered after the complaint in maxbhi customer service they make me fool every time andil i don't get any refund they told me your adress is incomplete but adress is okay i receive every shipment on this adress from like flipkart, snapdeals etc. After 3 complaint they don't response and cutt the call in midile of conrvession

We post maxbhi.com two orders for amount 4599 and 1149, orders ids respectively are 1534493 and 1534622. They don't have the products we ordered and also as usual they refunded that amount in their which is not acceptable as a consumer instead the payment should be refunded from where it been originated. Though we have requested them to refund in our account but it is very doubtful as they have a long list of customer complaints of not recieving the amount in the bank/credit card account.

Please help to get the amount back as soon as possible.

Dear sir,
Maine maxbhi.com se order #1476865, dt.03/01/2019 ko amount 629/- ka mobile camera mangaya tha. Voh mobile mein fit hi nahin ho raha. Maxbhi company ne kisi aur mobile company ka camera bhej diya hai. Ayasa 3rd time ho chuka hai. Esme mere ab tak courier charges & mobile mechanic charges rs.440/- extra kharch ha gaye hain. Total charges = 1069/- (629/- + 440/-). Result nil. Maxbhi.com mera amount refund nahin kar rahi hai. Please mera amount. Rs.1069/- refund kariye. Maxhi.com company ne mera time aur paise dono kharab kiya hai. Mera amount with penalty refund kiya jaye. Maxbhi.com ke contact no. [protected], [protected].

Thanks,
Sanjay kumar gupta
[protected]