Maxbhi / Elcotek Telecom Complaints & Reviews

Feb 21, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Subhrakant Panda Sir, , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check there is no amount in this Order #430480 as you had used the amount of this Order #427830 that is why amount was not showing to you for refund.And about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Feb 18, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Feb 15, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Roshan James Mathew Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #409169 this has been completely refunded and received by you confirmed on call, and about the second Order #409499, there is not even a single confirmation of yours about the damaged product on mail or chat, as discussed with you sir you had already disposed the product and warranty is also void, we are unable to replace the product and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Feb 15, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Roshan James Mathew Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order#409499, As per our shipment details, we was dispatched the fresh product.
Please do find the link of image of the dispatched product. This image was captured, when your product was ready for shipment.
https://d57avc95tvxyg.cloudfront.net/images/detailed/1755/[protected].jpg?t=[protected]
According to our warranty terms and conditions, we are not able to replace your product if it has been damaged in transit by the courier company.
You can lodge a complaint in Blue Dart Express Limited by attaching broken product images regarding your transit damage at: - [protected]@bluedart.com

and keep CC this mail with us on [protected]@maxbhi.com so that we can also follow your case and if required (by Courier Company) than we provide him the relevant documents.
(Note :- Do not forget to mention your tracking number in the subject column)

Warranty does not cover any damages or losses caused by postal or shipping services (Courier Company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html, i believe all the misunderstanding has been cleared and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Feb 15, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Roshan James Mathew Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order#409499, As per our shipment details, we was dispatched the fresh product.
Please do find the link of image of the dispatched product. This image was captured, when your product was ready for shipment.
https://d57avc95tvxyg.cloudfront.net/images/detailed/1755/[protected].jpg?t=[protected]
According to our warranty terms and conditions, we are not able to replace your product if it has been damaged in transit by the courier company.
You can lodge a complaint in Blue Dart Express Limited by attaching broken product images regarding your transit damage at: - [protected]@bluedart.com

and keep CC this mail with us on [protected]@maxbhi.com so that we can also follow your case and if required (by Courier Company) than we provide him the relevant documents.
(Note :- Do not forget to mention your tracking number in the subject column)

Warranty does not cover any damages or losses caused by postal or shipping services (Courier Company). We recommend you carefully to check the package contents according to packing list in front of postal service or shipping company representative. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here: https://www.maxbhi.com/warranty-terms.html, i believe all the misunderstanding has been cleared and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Feb 15, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Vinod Kumar, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #430349 with maxbhi.com. For refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support chat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank we are initiating your complete refund from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Mar 03, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Vinod Kumar, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #430349 with maxbhi.com. It has been completely refunded from our-end, you can also contact with payment gateway on this number +[protected] they will update you regarding you refund and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Feb 14, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Aisha Aziz Sir, , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #425121 with maxbhi.com. This has been completely refunded from our-end and the refund reference number is 8kzhmlu6CEbjsd_2602440_1, Kindly contact your bank with this reference number of refund they will update you regarding the same and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Feb 15, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Aisha Aziz Mam, , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #425121 with maxbhi.com. This has been completely refunded from our-end and the refund reference number is 8kzhmlu6CEbjsd_2602440_1, Kindly provide us your free charge statement from 01/02/2017 to 15/02/2017 so that we can help you further and we had sent the request to the Payment Gateway for updating your refund status, as it has been completely refunded from our-end you will get the confirmation mail from Payment Gateway and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Feb 14, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Feb 08, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Manu Bhatt Sir, ..., First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #418068 with maxbhi.com. Your complete amount has been refunded from our-end by you sir and the refund bank reference number is 016972 . First you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support cheat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route. still as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Feb 03, 2017

Prachi Sanghi's response plzz help me other my dad will kill me
and not answering any call

Feb 06, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Feb 07, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sandeep Kalla Sir, , , , , , , , , , , Firstly of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#411863 with maxbhi.com. Our replacement team is attending your issue, Sir kindly follow the process of replacement we will definitely help you.Please let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Feb 17, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sandeep Kalla Sir, , , , , , , , , , , Firstly of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#411863 with maxbhi.com. Our replacement team is attending your issue, Sir kindly follow the process of replacement we will definitely help you.Please let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 30, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. S.R.Rajarajan Sir, , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#420692 with maxbhi.com. Your product was available in black color and as you were not agreed for black product, we are initiating your complete refund from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 27, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Amit Mehndiratta Sir, , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#419139 with maxbhi.com. Your complete amount has been refunded from our-end by you sir and shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 27, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Nikesh Kumar Singh Sir, , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your orders ID#415445, #419846 with maxbhi.com. Sir as we receive a confirmation for refund to bank i am initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 27, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Himangshu Saha Sir, , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your all orders ID# 412082, #410556, #409402 with maxbhi.com. All orders complete amount has been refunded from our-end and it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 25, 2017

sanjive1's response it is not working

Jan 27, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. SUBIN AUGUSTINE Sir, , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. Sir you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. And as i can check your Order Id#413849 with maxbhi.com. As we receive a confirmation for refund to bank we are initiating your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Jan 25, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Indrajit Banik Sir, , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. Sir you complained that we canceled all your orders. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. As i can check i can check your order with maxbhi.com, I found that its has been completely refunded from our-end by you sir and your refund reference number - 100000000000000000000228551467, Kindly contact your bank so that they will update your refund status and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Jan 25, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Indrajit Banik Sir, , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As we confirmed it to you about your complete amount of refund has been refunded from our-end, this is your refund reference - 100000000000000000000228551467 which is provided by your bank, Kindly contact your bank they will update you the refund status and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 19, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Vivek Tripathi Sir...First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#412501 with maxbhi.com. This order has been shipped from our-end and the shipment ID - Z14759210 shortly it will be delivered to you and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 19, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Jan 25, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Umesh Dhatwalia Sir, , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with maxbhi.com. As confirmed by you that refund of your complete amount has been credited in your same account and let us know if there is anything else we can help you with. So i would like to request you to kindly mark the issue as resolved.

Jan 19, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Rohit Naidu Sir...First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#292136 with maxbhi.com. Its already has been completely refunded from our-end by you sir and shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 19, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Blesson Sir... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with maxbhi.com. As i can your both the Orders ID #392501, #392560 with maxbhi.com. Both the orders return to origin and the reason behind consignee was not available at the mentioned shipping address, So kindly confirm us so that we can re-ship this order and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Jan 23, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Blesson Sir... As i can your both the Orders ID#392501, #392560 with maxbhi.com. Both the orders has been re-shipped from our-end and the shipment id - Z17286534, shortly it will delivered to you.And please let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at consumercomplaints.in so that other users can get to know the actual process regarding the same.

Jan 17, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Abid Ahmed Sir...Firstly of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#405651, As we received your replacement request we are working on it shortly you will get the confirmation regarding the same, Kindly wait for our replacement team's response they will help you and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.