My order no is 385482 on 26/11/2016 and it was cancelled from your side due to seller failed to confirm the shipment and full return added to my e-wallet account on 1st december 2016 and i confirmed for the payments of rs.239.55 (Ref no.[protected] reverse back to my bank account on 2nd december 2016 but after 18 days it will not credited to my bank account.
Swarbhanu banerjee (Abhay)
Vivekananda road
Rampurhat
Birbhum
M - [protected]
[protected]
[protected]@gmail.com
[protected]@rediffmail.com
Jan 11, 2017
Complaint marked as Resolved Today I received the said refund money from Maxbhi in my bank So, I update my complaint as solved complain.
Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2016
Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Abhay Banerjee Sir, , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your order closely Order ID #385482, As we received a confirmation for refund to bank we had initiated your complete refund from our-end it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.
Dec 22, 2016
Updated by swarbhanu banerjee The customer care representative said over cell phone yesterday (21/12/2016), that refund amount credited to my bank account on 8:00 P.M. on 21/12/2016 but nothing happen positively for my complain till I update my complain.
SWARBHANU BANERJEE @ ABHAY BANERJEE
VIVEKANANDA ROAD
RAMPURHAT
BIRBHUM
M- [protected]
[protected]
Dec 22, 2016
Updated by swarbhanu banerjee Today afternoon (1:43pm) I receive a call from a lady representative from Maxbhi (Mob no. [protected]) she told that Company try to deliver the product between 07 to 10 days if I agree, and I also agree for same and she or Maxbhi hold my payment for 07 to 10 days also she said that if Maxbhi can not give the said product to my said address the said amount reverse back to my bank account .
In this circumstances I wait for 07 to 10 days for said product or my paid amount. so I update my complain.
SWARBHANU BANERJEE @ ABHAY BANERJEE
VIVEKANANDA ROAD
RAMPURHAT
BIRBHUM
M- [protected]
[protected]
Verified Support
Dec 24, 2016
Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Abhay Banerjee Sir, , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your order closely Order ID #385482. As discussed with you we are trying with all our vendors to source the product, We will inform you the status of this process, and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.
Jan 05, 2017
Updated by swarbhanu banerjee many time I mail customer care of Maxbhi and also one time talk to your representative but my said product not delivered to me. From Maxbhi`s side take 7 to 10 days for delivery the product and said to me that if not possible from your side then amount will be reverse to my bank a/c. but Maxbhi just harass me, So I further request that if not possible to deliver product then please reverse my amount to my bank of Rs.239.55(Ref No.[protected].
SWARBHANU BANERJEE @ ABHAY BANERJEE
VIVEKANANDA ROAD
RAMPURHAT
BIRBHUM
M- [protected]
[protected]
Verified Support
Jan 06, 2017
Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Abhay Banerjee Sir, , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your order closely Order ID #385482. As discussed with you we had initiated your complete refund from our-end shortly it will be credited back to your account from where you had made the payment and let us know if there is anything else we can help you with. Also would like to request you to kindly mark the issue as resolved.
Jan 11, 2017
Updated by swarbhanu banerjee Today I received the said refund money from Maxbhi in my bank So, I update my complaint as solved complain.
SWARBHANU BANERJEE @ ABHAY BANERJEE
VIVEKANANDA ROAD
RAMPURHAT
BIRBHUM
M- [protected]
[protected]
thanks for replay, yes i have requested for transfer the money to account, but i have requested since last month 21st November 2016 i waited for 1 month still money not came to account, what i can do for this?