McDonald's India Complaints & Reviews

Hi,

I am writing this complaint after having faced several instances of improper service by McDonalds.

I want to start by saying that although I respect the McDonalds brand, being probably the best fast food chain in the world, the outlets in India, being managed by Indians, cannot stand upto the international quality and standards for which McDonalds is known.

I went to McDonalds' CP outlet (adjacent Shivaji Stadium) this weekend and ordered burgers worth Rs. 200. I had specifically told the person at the counter that I have had poor experience with McDonalds in terms of the quantity of mayonnaise and the freshness of Lettuce leaves. The guy said that 'we follow a standard single gun shot for putting mayonnaise and the lettuce leaves are fresh'. However when I took the first bite and opened it, only 1/4th of the burger was filled with mayonnaise and rest 3/4th was completely blank (Seems like even a brand like McDs could not avoid the Indian mentality of compromising quantit/quality to save costs). And the lettuce leaf in the burger seemed stale (it was nothing like the one shown in advertisements). I felt like I was robbed of Rs. 200 (had I eaten the burgers in the outlet, I would have fought for it).

Also, the person who took my order told me that it will take 5 mins for the order, while I actually had to wait for more than 15 mins.

This kind of service should be brought to the notice of senior officials at McDs. Hope this complaint opens their eyes.

A loyal McDs fan.
Suryansh
Email: suryansh.[protected]@gmail.com

I placed an order at mcdonalds delivery number[protected] , on 01st November 2010, at 1:37 pm , AS COMMITED BY THE STAFF THE ORDER WAS TO REACH WITHIN 30-40 MINUTES. However when till 2:30 pm , i did not recive the order i called up on the hepline number but to my surprise the staff was least bothered . Some sravan and ayub picked up the call , they were least apologitic about the delay and said we have too many orders so we cannot do anything about it , the order will reach you shortly .

i gain called up after 10 minutes , i got connected to some assistant manger , viplab and mr singh at the janpath branch , instead o[censored]nderstanding they said " aap boliye kya chaiye aapko , order free chahiye " humari aisi koi policy nahin hai , chahey kitna bhi time lgaey . i was shocked at this statement . I want to tell these mcdonalds guys that we are not beggars .. we pay for the services .. they are not obliging us by this .

Finally during the argument the argument the order finally reached at 2:50 pm .

Please take action against this as it is a unnecessary harassment and these mcdonald people are humiliating the customers with such kind of atitude.



Thanks

Vineeta

Hi,
I had been to Mc Donalds, as my friend order Veg wrap i ask the biller twice for Veg he told ok. But when they supplied they gave chicken.So we went and ask him how can you do this to customers he replied as you ask for Chicken so i gave. In India small percente of people are still Pure veg but this kinda shop making and playing with there belives.

Following text of mails can be seen.See how shameless and blatant the staff is. I think it does not reach management.

Dated 7.10.10
Please see the mails.

I would definitely like to know what kind of shameless people mcdonalds has recruited to represent in India.

Do you feel a iota of shame that you people are getting big salaries without any output ? How do you digest it? Better sit on streets and beg- if you have to eat without work!

Kumar.

Sent: Tue, September 28, 2010 2:28:26 PM
Subject: salary to feedback team without work- burden on the company.

To
The Head of Customer care / Marketing ,

(hope some one is there)

Is your team a group of people being paid bt the company for not responding to the customers' feedback? I have a right to receive the policy statement of the company regarding the deceitful packing.

And your team is just resting on the correspondence of the customers. Is this the work culture of Mcdonalds.

Kumar.


Sent: Sat, September 25, 2010 11:36:17 AM
Subject: Fw: dead customer service.

who is the head of this team? Do you people have some sense of responsibility that you have to work for the money you are paid?

Why the questions put to you by a customer are lying unanswered?

Pl let me have the mail adddress of head of customer care and the MD Mcdonalds India.

Kumar


Sent: Wed, September 22, 2010 9:46:48 AM
Subject: Fw: dead customer service.


To
The Head of Customer care / Marketing ,

Sirs,

I think I have given enough time to you to respond.But it seems you people are hired by mistake.Is this the state of affairs at Mcdonals customer care? I feel ashamed writing to you. Do you feel the same?

I am proceeding to publicise this matter in press. Needless to say your bosses would not relish it. i hope your days of sleeping over work are numbered.

Thanks and good luck
Kumar.


Sent: Mon, September 20, 2010 4:53:33 AM
Subject: Fw: dead customer service.

This may be replied by the head of feedback and grievances team.

To
The Head of Customer care / Marketing ,

The feedbacks are being off the cuff .
I there any one responsible to attend to?

Pl see the mails below. Is this the way professional companies respond?


Sent: Mon, September 20, 2010 5:19:05 PM
Subject: Re: dead customer service.

Madam ,

you have not answered the details.Kindly give specific reply.It seems some un authorised person is making policy statements on behalf of the company.

Kindly provide the details and do not waste time of others. It is needless to say it forms part of your duty.

And why is the feedback team afraid of answering in writing?

Kumar

From: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Mon, September 20, 2010 3:00:07 PM
Subject: RE: dead customer service.



Dear Sir



We would be glad to respond to your queries via a telephone call. Kindly provide your contact details so that we may explain the entire procedure to you in detail.



Regards

Amrita

From: Rar Kumar [mailto:[protected]@yahoo.com]
Sent: 20 September 2010 12:43
To: my feedback
Subject: dead customer service.



The Head of Customer care/ Marketing ,

The feedbacks are being taken very casually. I there any one responsible to attend to?

Pl see the mails below. Is this the way professional companies respond?

Kumar.



----- Forwarded Message ----
From: Rar Kumar <[protected]@yahoo.com>
To: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
Sent: Mon, September 20, 2010 12:32:45 PM
Subject: Re: non serious responses

Pl read the mails dt 16 and 18 again. You do not seem to have time to do the job for which you are hired and paid.

I reiterate. -

1.Please let me first know what is your position in Mcdonalds .Are you a responsible staff authorised to make such policy statements or are from call centre.

2.Pl let me have the mail adddress of MD Mcdonalds India.

thanks. Pl be to the point in responding.

Kumar



From: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
To: Rar Kumar <[protected]@yahoo.com>
Sent: Mon, September 20, 2010 10:30:01 AM
Subject: RE:

Dear Sir

I have already responded to your mail. Kindly share your contact details, so that we could speak with you & clarify your query.

Regards
Amrita



From: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
To: Rar Kumar <[protected]@yahoo.com>
Sent: Mon, September 18, 2010 10:30:01 AM

Madam,

1.Please let me first know what is your position in Mcdonalds .Are you a responsible staff authorised to make such policy statements or are from call centre.

2.Pl let me have the mail adddress of MD Mcdonalds India.

Thanks
kumar



----- Forwarded Message ----

From: Rar Kumar <[protected]@yahoo.com>
To: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
Sent: Thu, September 16, 2010 12:56:33 PM
Subject: Re: Re: cheating and eyewash of customers- non responsiveness.

madam,
That is plausible !That is the way Mcdonalds confirms they cheat. Do you know you yourself are accepting that your organisation is cheating by not filling the contents but merely topping it.
It is a contravention of provisions reg Packaging .

1.Please let me first know what is your position in Mcdonalds .Are you a responsible staff authorised to make such policy statements or are from call centre.

2.Pl let me have the mail adddress of MD Mcdonalds India.

Let me then pubicise this cheating in the press.Let the people know how blatantly Mcdonalds says ' that is the way we fill the cones'- taking some responsible person is saying so.

Thanks for the quick response.
Kumar.

From: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
To: Rar Kumar <[protected]@yahoo.com>
Sent: Wed, September 15, 2010 12:15:34 PM
Subject: RE: Re: cheating and eyewash of customers- non responsiveness.



Sir that is the way we fill our cones. Rest assured there was no cheating involved.

Regards
Amrita Pai

From: Rar Kumar [mailto:[protected]@yahoo.com]
Sent: 15 September 2010 10:43
To: Amrita Pai
Subject: Fw: Re: cheating and eyewash of customers- non responsiveness.



Madam,
a quick response is expected . Pl bea r i n mind you are representing mcdonalds and have to be prompt.

Thanks
Kumar

--- On Tue, 9/14/10, Rar Kumar <[protected]@yahoo.com> wrote:


From: Rar Kumar <[protected]@yahoo.com>
Subject: Re: cheating and eyewash of customers- non responsiveness.
To: "Amrita Pai" <amrita.[protected]@mcdonaldsindia.com>
Date: Tuesday, September 14, 2010, 10:22 AM

Madam,

The matte r i s cristal clear. Pl read again-
We purchased 2 plain soft cones.. I ate and found mine cone empty inside. cream was only topped on top.Then my son , after finishing top cream ,complained that no cream is there in the cone.

I experienced it for the first time. I felt cheated like by a street vendor cheating and saving cream.

So i complained to the counter staff and called manager/ supervisor. He told they have been specifically told not to fill cone from inside. I took complain slip and dropped in the box.


Now, you have not answered the question -

1. Is it true there are specific instructions to hoodwink the gullible customers?
2. If no, how do you set the things right on the part of erring salesmen , who damage the image built painstakingly by the company ?
3. How a simple rep down in the line set the things right by simply calling a customer.

Thanks
Kumar.

From: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
To: Rar Kumar <[protected]@yahoo.com>
Sent: Tue, September 14, 2010 3:40:23 PM
Subject: RE: cheating and eyewash of customers- non responsiveness.

Dear Sir



I am writing into you from Bombay , I handle customer service if you could kindly share your contact details, will get my Chennai representative to call you.

We would love to resolve your query.
Thanks
Amrita



From: Rar Kumar [mailto:[protected]@yahoo.com]
Sent: 14 September 2010 15:24
To: Amrita Pai
Subject: Re: cheating and eyewash of customers- non responsiveness.



I am in chennai madam.But does it have any bearing on the facts? What is the policy of Mcdonalds . Is it true there are specific instructions to hoodwink the gullible customers?

and may I know who isresponding .

Thanks.
Kumar



From: Amrita Pai <amrita.[protected]@mcdonaldsindia.com>
To: Rar Kumar <[protected]@yahoo.com>
Sent: Tue, September 14, 2010 12:29:45 PM
Subject: RE: cheating and eyewash of customers- non responsiveness.

Could you please share your contact details sir.
Thanks
Amrita



From: Rar Kumar [mailto:[protected]@yahoo.com]
Sent: 14 September 2010 12:26
To: my feedback
Subject: Fw: cheating and eyewash of customers- non responsiveness.



Is there any one who caters to what a customer writes? I am finding what kind of people are manning Mcdonalds India.?Did you find the dealing fair to a customer.Pl also let me know the mail address of your MD.

Kumar.



----- Forwarded Message ----
From: Rar Kumar <[protected]@yahoo.com>
To: [protected]@mcdonaldsindia.com
Sent: Wed, September 8, 2010 4:11:37 PM
Subject: Fw: cheating and eyewash of customers- non responsiveness.

Dear sirs
I have not received any response.what action has been taken.
Thanks
Kumar.



----- Forwarded Message ----
From: Rar Kumar <[protected]@yahoo.com>
To: [protected]@mcdonaldsindia.com
Sent: Mon, September 6, 2010 12:04:16 PM
Subject: Fw: cheating and eyewash of customers.

We went to McDonalda family resaurant, taramani, chennai. Ref Inv no [protected] dated 2/9/10.Crwe id 2 emmanuvel.


We purchased 2 plain soft cones. I ate and found mine cone empty inside. cream was only topped on top.Then my son , after finishing top cream ,complained that no cream is there in the cone.

I experienced it for the first time. I felt cheated like by a street vendor cheating and saving cream.

So i complained to the counter staff and called manager/ supervisor. He told they have been specifically told not to fill cone from inside. I took complain slip and dropped in the box.

Now, pl tell me - 1. Is it what you call professionalism and customer service?
2. Can you say any customer will be' loving it' still?

Thanks.
Kumar.

Dear Sir,

Today I tried to call Mcdonald hotline[protected] atleast 20 times in last 1 hour & I could not get thru. I have lost Rs 20 in calling mcdonald & always was answered by machine saying that ALL OUR CUSTOMER SERVICE EXECUTIVES ARE BUSY. PLEASE DIAL AFTER SOME TIME. Aftre these machinized answer the phone gets cut.

Few number of times I was connected & your automatic answering machine asked me to hold while they transferred the call to some of the executives. But it never got transferred & always got disconnected.

I've never seen any company providing such unprofessional service ever.
It seems that mcdonald doesnt care about their customers at all.

Unfortunbately I ve got a discount coupon booklet ( which was obtained by placing order of more than 300 Rs last time) giving me various discounts that can be availed only if we place order thru mcdelivery phone line.
I think mcdonald is trying to cheat the customers by providing discount coupon booklet & than never picking up their phone.

I also got registered on your website to place order thru internet. But being a cheater company, you have not given the option o[censored]sing the discount coupons while placing order thru the net.

Bravo to all the cheaters collected in mcdonalds management.

All you want is our money & dont give a damn about the services provided.
Shame on you for being a useless service provider.
I will mark a cc of this email to all my friends & consumer court, so people will know what a cheat mcdonald is.

Even I tried to give feedback thru your website, but somehow it never goes thru, thats why I'm sendng it thru my yahoo email ID.

I hope some one will wake up in mcdonald due to this email.

with zero regards,
sandeep Doshi
[protected]

I had been a regular customer for home deliveries from your Nehru place outlet of MC donalds, New Delhi. On the evening of 18th August 18, 2010 we had ordered for 1 mc veggie with cheese, 1 large fries, and 1 veg paneer salsa wrap and surprisingly I receive the order with 1 fries, 1 fiet o fish and 1 chicken mcgrill considering I am a pure vegetarian!!!!

And surprisingly, this is the 4th time such an incident is happening with me!!!
I have really been disheartened and I don’t think I will ever rely on Mc Donalds in my life..

Dear Sir,

It is my Sincere request to please investigate this Matter.

How McDonalds Staffs are behaving with Customer in MGF Mall Gurgaon, [protected] , I want to Bring your Notice.

Today, at 8.00PM I have Visited McDonald in MGF Mall Gurgaon Branch.
after selected my menu I had Given 100 rupees to Mr. Sonu ( Batch Code 16275), I was really wondering when he had returned balance Money.
He started argument with me that I had given 50 Rupees and rest is 19 ruppes Balance. I have requested many times that I had given 100 ruppes even I had seen him my wallet that I have all 100 rupees noth with me. He had tried to made me full in front of everybody.

Finally, I had asked him to Show me CC tv, you will get to know but he denied that it is not possible.
then he took the drawer inside and calculated himself after 30-35 minutes he came back and told me , I checked everything you had given 50 rupees only.

I am concerning about behavior, My point if he was needed tips he should ask me directly this is not the way...
as a reputed brand store mcdonald should focus this matter seriously and take strict action against Un-Professional Staffs.

I am sending My Bill Details and about Mr. Sonu.
well, I may not authrise person to ask for view CC TV Tape but as a Employee I am requesting you to please investigate this matter.


Details
16275 - Sonu

reg no. 14, 8.10pm 23sec
[protected]



Mr. Mahesh
[protected]

Hi, I got this below email Mcdonal ...but it is bull send form negira


McDonald’s Corporation
2111 McDonald's Dr
Oak Brook, IL 60523
United States.
U.S.A Branch:Telephone Number: +[protected]
Fax Number: +[protected]
U.K Branch:Telephone Number: +[protected]
Fax Number: +[protected]
Web-Review: http://www.mcdonalds.com/

P Happy Celebrations:


The business began in 1940, with a restaurant opened by brothers Richard and Maurice McDonald in San Bernardino , California . Their introduction of the "Speedee Service System" in 1948 established the principles of the modern fast-food restaurant. The original mascot of McDonald's was a man with a chef's hat on top of a hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with Ronald McDonald by 1967 when the company first filed a U.S. trademark on a clown shaped man having a puffed out costume legs.
The first McDonald's restaurants opened in the United States , Canada , Costa Rica , Panama , Japan , the Netherlands , Germany , Australia , France , El Salvador and Sweden , in order of openings.

Last Month McDonald's held a ballot programmed which consists of 6 Different continents and 12 Lucky winners, All participant were selected through a computer balloting system drawn form Nine Hundred Thousand Email Address all over the world from all registered telecommunications companies (World Wide) which includes Australia, North America, Asia, Europe, South America, and Africa as part of our international promotions programmed which is conducted annually.


DRAWS FORMS

COUNTRY

AMOUNT
DRAW HELD
MCDONALD'S TRACKING NUMBER’S


SWEDEN
£1,410,000
STOCKHOLM
[protected]


U.S.A
£500,000
NEW YORK
[protected]


COLOUMBIA
£700,000
ONTARIO
[protected]


INDIA
£2,000,000
ARUNACHAL-P
[protected]


ENGLAND
£200,000
ENGLAND
[protected]


AUSTRALIA
£450,000
SYDNEY

[protected]























This selection was done through an electronic new search method on the World Wide Web using an Anti-Swift software which provided 2 winners from each continent. At McDonald's headquarters in Illinois, Chicago, United States where the online ballot lottery was held, The board of directors and sponsors of this program concluded/finalized a £5,260,000.00 GBP amount as regards to this program.

To file for claim, fill out the information required in the verification form and establish contact via e-mail between the hours of 8.00am-7.30pm on Monday through Saturday.

OFFICE FILE VERIFICATION FORM
- FIRST NAME:
- MIDDLE NAME:
- LAST NAME:
- AGE:
- HOME ADDRESS:
- EMAIL ADDRESS:
- TELEPHONE NUMBER:
- MOBILE NUMBER:
- FAX NUMBER:
- COUNTRY:
- REGION/CONTINENTS:
- OCCUPATION:
- NATIONALITY:
- SOCIAL SECURITY NUMBER:*OPTIONAL

PLEASE TICK YOUR CHOICE WITH ( X )
- WINNING VIA CASH CLAIM IN PERSON:..............
- WINNINGS VIA COURIER DELIVERY WITH DIPLOMAT DIRECTLY TO YOUR BANK:..........................
A COPY OF ANY PHOTO IDENTITY CARD WOULD BE NEEDED BEFORE ANY PROCESS WILL COMMENCE.

*We advice you to maintain strict confidentiality of your WINNING NOTIFICATION and the ENTIRE CLAIMS PROCESS until the verification process has been completed and your cash remitted. This is part of our security protocol to AVOID DOUBLE CLAIMS WHICH COULD LEAD TO CANCELLATION OF FUNDS REMITTANCE/CLAIMS PROCEDURES.

Accept our congratulations once again on behalf of the entire Board of Directors of McDonald's Fast Food.


Special Regards,
Mr Syed Mido Ghalib
Executive Manager {HR}
Board Of Directors
McDonald's Fast Food.
United Kingdom.

Recieved the below mail stating I have won 625000 pounds. Got a message to my phone,that i have won

====================================
McDonald's Incorporation
PO Box 1010,Liverpool
L70 1NL,United Kingdom.
====================================
Batch: 24/00319/IPD

Dear Sir/Madam

We are pleased to inform you that you have won a prize money from the Annual 2010 McDonald's international mobile Lottery aid
promotion which was organized by the McDonald's Incorporation, United States in conjunction with the Global System for Mobile
Communications. A random selection was made from these company's consisting of 12(TWELVE) Winners from 6 (SIX) different
continents, These company had combined and provided a software for McDonald in which 12 ACTIVE mobile numbers was chosen.
This software randomely picked all the 12 mobile numbers of different individual that are active online among millions that
subscribed to mobile networks, McDonald's has chosen 12 Winners through electronic balloting system without the winner
applying for this award.

These are your Identification Number:-
(*) Reference Number: XYL/[protected]/05
(*) Batch Number: 24/00319/IPD
(*) Winning Number: YM/09788
(*) Lottery Held: Liverpool, United Kingdom

To File for your claim, please contact our payment/release order officer below with the requested QUICK CONFIRMATION DETAILS information.


********************************************
Name: Mrs. Nina Myers
E-mail: [protected]@live.com
Foreign Services Manager, Payment and
Release order Department,

********************************************

QUICK CONFIRMATION DETAILS

NAME:
ADDRESS:
STATE:
COUNTRY:
SEX:
WINNING MOBILE NUMBER:
EMAIL:
AGE:
OCCUPATIONS:

********************************************
Listed below is the option of receiving prize payment.
(1) COURIER DELIVERY (DEMAND DRAFT):(Please Mention Full name That will be printed in the demand draft
............................
PAYMENT APPROVAL PROCESS:
[protected]-----
Submitted Form will be manually verified and processed by the assigned Claims Manager. The Processing of your form will be
completed within the next 24 hours of receiving your LOTTERY CLAIMS APPLICATION FORM-C. You will receive an update on the
status of your application once completely processed.

DENIAL OF APPLICATION:
[protected]-
Please be informed that the following listed Country have been banned from participating in the lottery. South Africa,
Nigeria, and if you are a resident of the listed country you cannot file claims for this lottery prize. Please delete this
Notification, as your prize processing will be annulled without notice.
Once again, accept our congratulations on your prize winning. Be further advised to maintain the strictest level of
confidentiality until the end of proceedings to circumvent problems associated with fraudulent claims. This is part of our
precautionary measure to avoid double claiming and unwarranted abuse of this program.
Congratulations from me and members of staff of the THE McDonald's Lottery.

Yours faithfully,
Mrs. Lisa Wise
[protected]
Online coordinator
(Sweepstakes International Program)
The McDonald's Incorporation
PO Box 1010,Liverpool
L70 1NL,United Kingdom



[protected][protected][protected][protected]
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WorldBank_Certificate_Of_McDonalds_Award_2010.JPG

Sir,

I have received a text message from TD-McDonald stating that "your mobile number have won 625000Pounds in MC donald international mobile Aid Promo..For claim contact Mac-D @Email:[protected]@live.com"..Please guide me is it true ? or it is a scam/Lottery..Please guide me..

Kind regards,
Dhanabal

Please give me the full details. What is this? Whether I really win the above money or not.

Hi,

This is regarding a very arrogant customer service from the McDonald Hinjewadi outlet. Anand Arbali who mentioned that he was the manager of the outlet was very arrogant while one of the guy at the counter (Dyanesh Crew Id: 11) was taking our order. My family was excited to try the Shrek meal and we were looking for the options to club it with some single burgers. It seems that the ice-cream vending machine was not working and we were looking for a substitute of the same. While Dyanesh was still explaining us with probable options and confirming our order, Anand (VERY ARRONGANTLY) interrupted stating he is NOT offering any Shrek meal to us. This took us by surprise and we asked why is he behaving in this way when we are having the order On. He said that we cannot get Shrek meal, while we could hear the next counter stilling ringing for the same menu. Anand was very rude in-front of my whole family as if stating that we would not get any food out there. I demanded to talk to the manager and he stated that he was the manager and he has got the ultimate power. He said that all his superiors knew about the vending machine issues and it doesn’t matter whom I complain to. He gave me his number,[protected]again VERY ARRONGANTLY). I demanded for his employee ID or his Crew Id to which he opposed stating that he does not have it.

I then requested Dyanesh that my order was On and I should get it (I don’t care about the ice-cream), to which he agreed.

Believe me; I have always considered McDonalds to be a very courteous and customer friendly place. Back in the US, UK or here in India, it has been our favorite place to go, be it a quick bite or a heavy meal. I always rated MD’s above the Yum Brands, Dominos or the Subway; but NOT anymore.

I would like to make an official complaint against the in-appropriate service by McDonald Hinjewadi. I want to see some action from you guys to make sure that your team provides better customer service which is important for your business. I will share my experience with-in my corporate and family circle. Let me see what you guys come up with. I will be expecting a quick response. Thanks,

Order Details:
INV#[protected]
REG 11-23/05/2010 14:22:15

Regards,
Kiran N.
[protected]

Dear Sir
Some days ago I receive following mail regarding winning Pls confirm same is right of fraud and fake

Rgds


Subject: *****SUSPECTED SPAM***** (Score:13.0) MAY 2010 MCDONALD ?1,000,000 GBP WINNER
From: "McDONALD'S 2010 LOTTERY "<[protected]@mcdonalds.co.uk> on Sat, 15 May '10 @ 10:14 PM
To: <recipients undisclosed>
From: "McDONALD'S 2010 LOTTERY "<[protected]@mcdonalds.co.uk> on Sat, 15 May '10 @ 10:14 PM
To: <recipients undisclosed>
Show full Headers
Spam detection software, running on the system "ns4.i-mecca.net", has
identified this incoming email as possible spam. The original message
has been attached to this so you can view it (if it isn't spam) or label
similar future email. If you have any questions, see
the administrator of that system for details.

Content preview: ==================================== McDonald's Incorporation
PO Box 1010,Liverpool L70 1NL,United Kingdom. ====================================
Batch: 24/00319/IPD Dear Sir/Madam, We are pleased to inform you that you
have won a £1,000,000.00 British Pounds prize money from the Annual 2010
McDonald's Lottery promotion which was organized by the McDonald's Incorporation,
United States in conjunction with the World Wide Web email system company's
i.e Microsoft,yahoo,gmail & custom mails. A random selection was made from
these company's consisting of 12(TWELVE) Winners from 6 (SIX) different Continent,
These company had combined and provided a software for McDonald in which
12 ACTIVE email address was chosen. This software randomly picked all the
12 email address of different individual that are active online among millions
that subscribed to Hotmail, Yahoo, G-mail and other various Windows Users,
McDonald's has chosen 12 Winners through electronic balloting system without
the winner applying for this award. [...]

Content analysis details: (13.0 points, 8.0 required)

pts rule name description
[protected][protected][protected][protected]
-1.4 ALL_TRUSTED Passed through trusted hosts only via SMTP
0.0 MISSING_MID Missing Message-Id: header
1.8 SUBJ_ALL_CAPS Subject is all capitals
3.3 DATE_IN_FUTURE_12_24 Date: is 12 to 24 hours after Received: date
1.6 MISSING_HEADERS Missing To: header
2.2 DEAR_SOMETHING BODY: Contains 'Dear (something)'
1.3 SUBJECT_NEEDS_ENCODING SUBJECT_NEEDS_ENCODING
4.2 FORGED_MUA_OUTLOOK Forged mail pretending to be from MS Outlook


====================================
McDonald's Incorporation
PO Box 1010,Liverpool
L70 1NL,United Kingdom.
====================================
Batch: 24/00319/IPD

Dear Sir/Madam,

We are pleased to inform you that you have won a £1,000,000.00 British Pounds prize money from the Annual 2010 McDonald's Lottery promotion which was organized by the McDonald's Incorporation, United States in conjunction with the World Wide Web email system company's i.e Microsoft,yahoo,gmail & custom mails. A random selection was made from these company's consisting of 12(TWELVE) Winners from 6 (SIX) different Continent, These company had combined and provided a software for McDonald in which 12 ACTIVE email address was chosen. This software randomly picked all the 12 email address of different individual that are active online among millions that subscribed to Hotmail, Yahoo, G-mail and other various Windows Users, McDonald's has chosen 12 Winners through electronic balloting system without the winner applying for this award.

These are your Identification Number:-
(*) Reference Number: XYL/[protected]/05
(*) Batch Number: 24/00319/IPD
(*) Winning Number: YM/09788
(*) Lottery Held: Liverpool, United Kingdom
(*) Month Held: May 11th, 2010

To File for your claim, please contact our payment/release order officer below :-
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Please contact:-
Name: Mr Syed Mido Ghalib
Email: [protected]@hotmail.com
Foreign Payment and Release order Department,
Tel: +44-[protected] - +44-[protected]
********************************************
PAYMENT APPROVAL PROCESS:
[protected]-----
Submitted Form will be manually verified and processed by the assigned Claims Manager. The Processing of your form will be completed within the next 24 hours of receiving your LOTTERY CLAIMS APPLICATION FORM-C. You will receive an update on the status of your application once completely processed.
DENIAL OF APPLICATION:
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Please be informed that the following listed Country have been banned from participating in the lottery. South Africa, Nigeria, and if you are a resident of the listed country you cannot file claims for this lottery prize. Please delete this Notification, as your prize processing will be annulled without notice.
Once again, accept our congratulations on your prize winning. Be further advised to maintain the strictest level of confidentiality until the end of proceedings to circumvent problems associated with fraudulent claims. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program.

Congratulations from me and members of staff of the THE McDonald's Lottery.

Yours faithfully,
Mrs. Lisa Wise
Online coordinator
(Sweepstakes International Program)
The McDonald's Incorporation
PO Box 1010,Liverpool
L70 1NL,United Kingdom.
====================================
2010 McDONALD'S ONLINE PROMOTIONS. All rights reserved. Offer valid to winners who are at least 18 years of age. Void where prohibited. No purchase necessary to claim winning prize. See web site for details. You will need to meet all of the steps to redeem as outlined in the Terms & Conditions before you can receive your promotional prizes. To receive this promotion, you must: 1) submit email and mailing address information 2) select one of the option listed for receiving prize 3) check your email inbox for "Redemption Notification" 4) follow Redemption instructions. You can unsubscribe from our promotional updates. © McD Inc ®

As per the initiative Jaago Graahak Jaago by the ministry of Consumer affairs please take an intitative to stop this BLack market.

I bought one half litter water at the rate of 16 Rupees while the MRP on the bottle was 9 Rupees.

Enquiring about this to the shop keeper he said that there is nothing like MRP rates for these things.

Please enquire into this matter.

Hi,

I ordered a McVeggie from McDonalds and they served me McChicken in a veg wrapper,
I have the bill for McVeggie, I have the wrapper too.

Certain points.

1) Restaurant has licence to run the shop till 1 AM shop was open after that as well, my bill was printed by 1.35 AM and later that i got the order.

2) they said they have seprate dept for veg and non veg then how the chickn burger was served in veg wrapper??

3) the staff made me wait for 3 hrs in the restaurant and didnt come to the police station till the time officer from local police station didnt speak with them

4) Staff came with Local Guy to the police station to show their pull and to threaten me.

5) i wasted my weekend, I had a get together organised which got spoiled and i had to pay for that as well and on top of it they have hurt my religous feelings.

6) Entire sunday i had suffered from loose motions. Who will be responsible for that??/

Please adivce

I recently gave an order for home delievery of 2 McChicken n one free meal, till april the offer is going on,"MEAL PE FREE-HIT OFFER" aaj meal khao,kal 2 pe 1 free pao...
i called up on the given number 66000666 for home delievery and my order number is 2179. person came n didnt give me the bill n free coupon according to the offer with the meal.
I called up thrice on customer care number written above, vandana, sunita and sandeep spoke to me, took my complaint n still didnt give me the bill n coupen..its hopeless to tell them customers complaint n their mistakes which they dont want to follow. I M HIGHLY DISAPPOINTED WITH THE SERVICES.
They have actually shown me-HAR CALL MEIN BAHUT KUCH.

I called up McDonald's Aundh outlet in Pune to place my order but the person in-charge told me to call the customer care no.[protected] which is their call center in Mumbai. I gave my contact details to the call center in-charge and he asked for my address. I gave him my full address but he insisted that I give him a street name. I told him that this street has no name in particular but is just 5 minutes away from the McDonald's outlet in Aundh. I gave him all possible landmarks near my house. He refused to give me a delivery only because I did not give him a street name and that he could not add me to his database. My point is, why can not they have a LOCAL phone number where the customers can call and place their orders? The people of Pune know what is where, but what can an incompetent call center employee do sitting in Mumbai? And when I told him all this and that their service was bad, he said it was not! If McDonald's is going to treat its customers this way, it will soon have to shut down. Sheer wastage of time and completely disillusioning.
Thank you.

Sir/madam


I am the regular customer of mcdonald i first time visited in Great india place (Sec-38 A Noida u.p.)mcdonald store when i eaten the burger then i ask for water the worker refuse to give me and say we are not providing water to customer you have to purchase then i was surprised to know,because this type of answer i heard first time in mcdonald store.
so kindly take a necessary action and reply me as soon as possible..
I hope the company will resolve this issue make customer happy toward there product.



Yours...
Mcdonald Customer
Noida

I have recently had a very bad experience at McDonalds Vile parle. Below is the letter I have sent them.

Dear Sir/Madam,
On 7th Mar 2010 I was invited to a childs birthday party at Mcdonalds Vileparle. It was a childrens party and I was like many others was there with my kids (aged 3 and 1). Overall the atmosphere was good and the kids were having a lot of fun.
My bad experience started when my daughter aged 3 wanted to use the toilet. The staff there refused to let me use the toilet saying there is a water shortage. The staff who was talking to my family in a very rude manner could very easily see my daughter withering in pain as she wanted to use the loo urgently. The staff were adamant and were just not letting me use the toilet. Another parent who had a daughter in a state similar to that of my daughter came along and we were both arguing with the staff to let us use the loo at it was becoming urgent by the second. I finally had to put my foot down and literally forced myself into the loo with my daughter. The other parent went in after me.
I do not understand
- Behavior of your staff since the toilet could be flushed after use and it was looking pretty clean
- McDonalds hosts a birthday party for kids who unlike adults cannot control their need to go to the loo
- If there is a water shortage can the facility not make alternate arrangements
- Were the staff keeping the toilet for their use only
- The inhumanity the staff were showing even though they could see 2 kids withering in pain due to their need & urgency to use the toilet
Later I went to the counter to ask for a glass of water, which not surprisingly I was refused. After much argument I managed to get myself a glass of water. I was sitting within earshot from the counter and saw quite a few customer being refused a glass of water.

It really is not the way a restaurant of your calibre should behave. If there is a water shortage do not inconvinece your customer by refusing them basic needs. The least you could do is make alternate arrangements.

I really hope this kind is behaviour is never repeated at any of your outlets in the future.

Would you trust Mander Toyota Queanbeyan who employ a perjurer, a liar, a steroids user and a "dope" smoker Mark McDonald of Mander Toyota Queanbeyan who associates with criminals and ex prison convicts like Lloyd Stephen Ganzerla who works for Haden Engineering at Mitchell ACT
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