Medi Assist India Complaints & Reviews

Hi,

Greetings! Hope you are doing well.

After a long wait of more than 1.5 months since I raised my concern which is still partially resolved, I am now bound to reach for your intervention.

I am Umesh Chandra Chaudhary from LIC of India. My policy details are as below:

Group Policy No –[protected]
Org Name :Lic Of India
Employee ID: 04391234
br...

Hi,

I have filed a claim for my mother in April .The Hospital she admitted was under cashless, but i haven't got e cards at that time .So i have raised a claim reimbursement in June. I have got an email on Jun 25th for submitting the Documents . Due to some medical emergencies i have sent all documents clearly on 10th July and reached medi assist on 13th July.
After few days i.e., 19th July i got email saying your...

Hi,
I have filed a claim for my mother, who had post covid issue and was hospitalized in May 2021. The hospital she was admitted to, was under cashless hospitalization however Medi Assist didn't respond in time to hospital and despite of keeping my mother one extra day in the hospital just for the claim settlement, Medi Assist never responded and we had to discharge her paying out of pocket.

We had initiated the reimbursement...

I have raised a reimbursement request to Medi assist for hospitalization with claim number 25492220. Upon producing all the documents which i was given during the treatment and even post that, i was constantly asked to provide "Etiology of Ailment kindly enclose a letter from treating doctor mentioning the cause of the ailment".

I have called their customer care line almost 50-60 times and even have recording of each and every...

I have raised claim with Mediassist in June 2021 .Status is showing as " Pending Claim Adjudication" from July. Called customer care more than 20 times each time they open a ticket and close it t saying "Resolved". But no update later.

Thanks,
Santosh...

Reimbursement claim raised on 17-Sep-2021
Claim id[protected]

Policy number -[protected]

Gross Amount(excluding refunds) - 734929
Discount Amount(given by hospital excluding refunds) - 151944
Net Paid Amount - 582985

Claim amount settled - 419813

Looks like the discount amount given by hospital(to policy holder) is again removed from the netpaid amount...

Corona kavach policy no.443390/48/2021/833 oriental insurance company ltd family floater plan.
Claim no.25924947, 25924974, 25924980.
Medi assist ack no.Coc01120718,...

I have submitted the claim last mnth 20th aug'21 with the amount of 22k. However the claim was denied after 9days even without checking the complete document. Due to their irresponsible behaviour the claim got denied. Later I spoke with support team and teach them to how to open the document to verify the information. Even after multiple follow up the claim is still showing denied after 25day days ( still counting). Whenever I spoke with...

I have taken Arogya Plus Health Insurance from SBI(Policy No: POOPDH[protected]). Raised one domiciliary claim of Rs 670 on 08-Jun-2021.
There is no progress on the claim, called several times but not receiving any response.

Patient Name: Rishi Karmakar(M - Son)
MA-ID(Insurer Id): [protected] ([protected])
Policy No: POOPDH[protected]
Claim Submitted on 08-Jun-2021
Claimed Amount: Rs....

I am an IBM employee and I have submitted my Pre-hospitalization claims for Maternity expenses. My approved amount was Rs9000/- which was shown as Paid on their Website but the claim was not yet paid.
I am following up since then and I have also forward all the necessary documents for verification still I didn't receive my Claimed amount till yet.

Claim Id[protected]
Ticket Number - [protected]...

I have submitted my claims on 22nd July, frim that day i am struggling to get the amount, each time i drop a mail or connect through phone call they tell to update the bank details, i have updated my bank details on multiple time however the details are all correct . But i am not getting any response and also they said that my account does not exist . However this is the same account where i recieve salary each month from TCS. I will file...

Claim ID : 25701134
Approved amount : 23209
I am a Cognizant Employee and I have submitted a reimbursement claim for my mother . The claim was processed on 1 September 2021 and is in ready for payment status since 1 September 2021 . They told that the claim amount will be paid to me in 7 working days . Already 16 days are passed still the claim amount is not paid to me . Whenever I call or mail medi assist they say that the...

Submitted all documents already and years passed still they haven't respond and resolve the issue?

Are they really there??? For what ???

Want money with interest... you get that meddi assist!

Ticket number: 7256060
Reference number: 19303802...

We have give the cashless treatment to mrs. Sudha sharma in our hospital i.E. Mittal hospital and research centre pushkar road ajmer who was admited on 30.05.19 and dischared on 14.06.19. Total claim amount rs.303327/- and we have reminded many times to the company but no payment has been received till date. Please do the needful....

As per the policy terms & conditions for sum insured 5 Lakh & above, 1% of sum insured or single occupancy AC room whichever is higher is allowed but your Mediassist India has allowed only 1% of sum insured as room rent and accordingly all the charges have been deducted on proportionate basis which is against the policy terms and conditions. I sent them policy documents but they rejected it...

Hi Team,

My wife was admitted in hospital due to covid 19.I have submitted reimbursement claim on 07th of May 2021.The claim was showing Processed Ready for payment from 21st of May.

Now 3 months are completed still the claim was not settled. Every time they are saying technical issue and till now the issue was not resolved.

Every time they are sayingthey escalated the issue but no resolution.br...

Ideally they claim to resolve any issue in 24 hours, nut its been 4 days I cannot see any progress...

Claim has been closed without prior notice and it should be processing as I have submitted all the documents and letter. I faced unsatisfactory experience with Capgemini mediassist and it customer service....

Despite multiple follow ups with Medi buddy team, they have still not provided any resolution or reason as to why Vaccine confirmation was not received for first dose (COVISHIELD). It has been almost three months so it is time for the second dose, but without confirmation of first dose, I cannot take the second dose. Terrible lack of coordination and NO RESOLUTION. They keep saying that they will email that first dose was given (4 calls),...

Could you please reprocessed this claim as prior that this claim was submitted under cashless and you people got reject full claim of rs 109323 dated 04082021 and your executive told me that kindly submit this claim under Reimbursement.

And not you have deduct Rs 68005 from the final bill that I have already paid to the Hospital .

Now my treatment starts from Rajiv Gandhi Cancer Hospital and my 1st Chemotherapy...