Medi Assist India Complaints & Reviews

I made a claim for reimbursement regarding insurance, that company said that it will be processed in 7 working days from the time of making the reimbursement, it has been 15 days now, there is no response. Why cheating the public please no one take Medi Assist Insurance

Hi,

I have made the payment of Rs: 43279 for the policy continuity (Policy ID[protected] on 30/8/2022, but the agent has not shared the enrollment email and ID cards, after many follow ups I haven't received any response from him. In the portal, I see that the policy has expired. I am not getting proper service and it is always an issue. Please get me the ID card details asap, since I need to book an appointment for my father. Also, my fathers name was printed partially on last year's ID card. His full name is Krishnamoorthy Ondiveerasamy, I hope you will take care of this issue.

Our claims for DOA 24.03.2022 and 26.03.2022 for the patient Mr. Balakrishnan vide Pre-Approval Number 27826386 & 27866015 of Medi Assist TPA Ltd., for Rs. 31500 each, are yet to be settled. It is pending for more than 5 months since submission of claim documents

Claim raised on 16 Aug 2022, Claim number :[protected]. Claimed amount is 112800, but approved amount is 96141 which is yet to receive. There is so much of deductions because 1. They have mentioned TB Gold report is not available but it is submitted during the claim and report is there in details. Xray film has been shared later that i agree but TB Gold report is present since day one but amount has been deducted saying no report. Duty doctors are non medical they are telling and deducted 6300 under this i am really shocked by seeing this when doctors become non medic if there is no duty doctors then who will take care of patients i dont know this is the first insurance i am seeing. Please help me to get appropriate amount at the earliest

Dear, Garena
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UID[protected]

I had raised a Hospital Reimbursement claim and uploaded all the documents. I am struggling to get the claim processed. The backend team is making mistakes multiple times and customer care agent is also agreeing to the mistakes but still they are not processing the claim correctly. They are cancelling the claim without any reason. I have escalated it multiple times but no resolution yet.

My employee id is 798944 and corporate is TCS.

The latest claim is[protected] / H[protected]

I have submitted my all documents before 2 months still they didn't sattle my claim. Again and again they are telling me your file is under process and under investigation. That's not make sense, it's already taken 2 months.. i hope you will help me..
My name is gufran Husain vijapure.
My claim number is 29246064.
My policy number RQBE[protected].

I have placed the order[protected] on 25th and called the team to fast track the order to quicker delivery of the medicine for Myself for Bells Palsy however i still see the order stuck at Order Placed status. I dont understand why such latency happens with Medi buddy each time, there are numerous medicine delivery partner and apps online which delivers with 4-8 hours, but the so Called Best Insurance Company - Medi Buddy has such hugh failures!
I called multiple times and each time the assistants say, we cant do much sir you need to wait, even if we escalate this our supervisor will also tell the same thing!
I deeply condemn this kind of service provided by Medi Buddy / Medi Assist, please work on improving your services and kindly fast track my order.
Just to inform you this is not my first complaint, i have complaint several times regarding medicine delivery issues, they promised to get medicine delivery via store in 5 hrs but my order[protected] didnt even move to any other state even after 48 hrs and i had to manually get the medicine offline.
Neither the Home delivery nor the Store pickup nothing works as promised.
Due to this delayed delivery of medicine its impacting my health and imbalancing my course of medicine, I will surely reach court if there is any further impact on my health due to this.

Hi Team,

I submitted the claim form (No[protected] on 13th Jun 2022 to Medibuddy and after a follow-up for 20 days, they confirmed that the claim was approved. However, my payment is not yet done, it's pending past 2 months. I followed up with them on multiple items, however, payment is not done, still, they are saying payment will be done earliest.

This is really disturbing me and I am clueless, how am I going to get my payment? If we delay the payment for insurance, I am sure they will not accept it, then why Medibuddy is delaying our payment?

Please can you check on this?

Regards,
Tamilselvan

Cashless claim was filed on[protected] and until now it is still open.
Post Hospitalization Claim is pending for payment as the initial claim is not settled.

Even though i have notified several times regarding the issue, everytime i am stated that they are awaiting some document from hospital.

Last Reminder was sent on[protected] but until now no action has been taken from MediAssist End.

Ticket No:[protected]I

have taken Parental policy 2021 to 2022 year policy no [protected] and Insure ID H[protected]

Issued person Past away on 10/01/2022, Kindly initiate life cover

Hi i enrolled my parents in medi assist health insurance through company oracle without noticing the charges, once i noticed the charges i tried to delete the names but it was locked.So i sent a mail to the medi assist to cancel the same, but they are telling me that its already enrolled and its not possible to cancel till the next year.And the premium amount will be going to deduct from my 2nd month salary onwards in 3 installments.I requesteded them that its just 2days and i have not availed any benifit so that please cancel the enrollments of my dependent because if the amount is deducted from my account means i will be in trouble & i cant meet my personal committment.So please help in cancelling the dependents enrollment.

appreciate your help

regards
Akansha
[protected].

Hi,
I had submitted for my mother mala Krishnamachari who was admitted in hospital on 16 June at night 10.45 and 17June neuro surgeon confirmed that patient can live without ventilation support and her brain burst and filled all the parts of the brain.I[censored] want to keep her in ventilation u can but she cant be alive.So we asked for discharge hospital said need to say before 2hrs to start the process.At night 8.30 informed and last 10.30 PM we started from hospital and hence patient passed away at 11.11 Pm.When i asked for claim submission first they didn't mention anything.2nd time i had submitted no response And 3rd they are saying since 24 hrs hospitalization is not done no reimbursement.My question to Medi assit is patient is not alive for 24hrs why u re denying the claim
For reference attaching the discharge summary.I[censored] need to proceed legally pls let me know the process to proceed further.I had enquired star health insurance and doctor also they said in my case u can ask them.Claim id 28876432.

Claim no[protected]...Robotic TKR was done for my father on 1st July, 2022. And I have submitted all the proof asked for discharge summary, main bills, reports, doctors prescribtion and letter from doctor confirming why we opt for robotic TKR as there we few complications was there in femur. And the Medi assist intentionaaly deny my surgery cost even though all the documents were submitted. When the main surgeon cost is not reimbursed then what is the use of the insurance. I regret I was thinking mediassist as the best insurrer as I invested for 2 years but this time I was cheated by them as they are not ready to reimburse the surgery cost by saying robotic surgery is not covered. Its all fake reason. I want my surgeon cost to be reimbursed as soon as possible. Email - [protected]@gmail.com ph - [protected]

I raised a request to get ecard for my new born baby on 22nd but till now no response.

Hi Team,

Regarding my claim[protected] I called n no of times to customer care and hospital already submitted policy documents 2019-20, 2020-21.
Why my claim is not moving at all from past two days.. I am really fed up with the medi assist customer service, they kept on telling like "we escalated". My mother surgery is pending bcos of this and covid cases also increasing..

Can you please help me in this regard as I took policy from you.

Regards
Abhi
[protected]

Hi Team,

Regarding my claim I called n no of times to customer care and hospital already submitted policy documents 2019-20, 2020-21.
Why my claim is not moving at all from past two days.. I am really fed up with the customer service, they kept on telling like "we escalated". My mother surgery is pending bcos of this and covid cases also increasing..
Please move the claim to next state asap

Regards
Abhi
[protected]

Hi Team,

One of my insurance claims[protected] submitted in Jan 2022 was approved and ready for settlement on Feb 15th, has been in the same state and has not been settled to date and there is no ETA as well.

Request you to kindly take this into regard and provide a resolution. I have tried contacting the MediAssist team and all they say is a technical problem just for me. I have been following them up regularly but no use.

As you know during the health issues, the settlement might be needed promptly else there is no meaning in obtaining the health insurance.

Thanks,
Krishna

Dear Sir,

My insurance was declined.

Kindly request reconsider my insurance. Please do the needful sir.

Claim No[protected]

Dear Sir,

I was spent the Total amount Rs- 56000 for hospital expenses.

I am every month pay the insurance Amount. But, I am not get the insurance Amount yet.

Please do consider my insurance

Claim No[protected]

Thanks & Regards
Bright Tharma Raj S
[protected]@gmail.com
[protected]