MedPlus India Complaints & Reviews

I’m third pandemic situation people are out in que to get medicines. Their are three to four employees in the medical store but only on represent is showing up rest three are chit chatting out side the store. Kindly need support

St your Uday Nagar, Nagpur store, insulin cartridges are not kept in refrigerator for all the time, when they order from nearby store, they keep it outside refrigerator for long time with other non-fidge drugs.So, such insulins are not giving needed efficiency and patient causing hyperglycemia.
Also, i don't think that the refrigerator at this store has temperature between 2-8℃, as packages taken out from it don't feel so cold.
Do the needful

From below attached pic of receipt (OTNMM[protected]) you can clearly see the item number 4 is left unmarked, as am not received dura plus tablet,
this issue is told to kelambakkam store, but they keep on telling me it is delivered. It is big blunder made by you guys.
so i need clarity, whether you people are going to deliver the missed tablet? if not take back your items and cancel the order and make a refund of my payment.

I LOST MY BELIEVE with your MED plus any more.

I have ordered for januvia 50mg as per above order, the invoice is also shown as januvia 50mg but they delivered januvia 100mg instead of 50mg.

your own doctor also called and sent prescription on my whatsapp number with 50 mg.

this is very bad and deficiency of service from your end. your people are playing with the lives' of patients. actually the order was delivered yesterday evening but I didn't observe the same but now i have opened the cover and, surprisingly I found it is 100mg.

Please take immediate action and exchange the tablets (6 packets) with 50 mg, otherwise we will take legal action against you for deficiency of service.

Thank you.

Regards,
Madhavi, Advocate

Sir, I asked for volini gel. Saleman told instead of volini gel please buy omnigel. I asked him whether volini gel is available or not. He told me that volini gel is not available. I asked him to show the stock position. He refused me that volini gel is not available and I cannot show the stock position. I am regular customer and near buy 4, 000/- per month. I confirmed that volini gel is available in that shop. He is canvassing to sale omni gel. Not only this time. Every time he is tell same words. After that he will give.. This is my complaints to take necessary action. This month I bought from Apollo medicals for Rs 4354/- for this issue.

I purchase my medicine, from med plus outlet on 20.4.2021 my registard mobile number is [protected] .at the time of paypent i give my debit card, the amount was rs 450.its sucessfully debited from my account, but you execitive told me that ur payment is not pay succesful, then after a long argument he told me that in 72 hours u get ur amountback i ur account, i pay cash 450, and take my medicine, but aftar 4 day i cant get my money back, , so pls kindly solve my problem as soon as possible

There was a complaint lodged before and haven't got any call back or resolution so far, need a call back on the same number registeretwith medplus, call log has all the details

Dear medplus,

I'm actually getting much delay in getting my product even after giving money also visited twice ..also not responding well

Hi,
I am Mahalakshmi. My contact number is [protected]. I have ordered medicine from medplus amount got debited but order is not placed. I have raised complaint in medplus.com but no response till now. I have sent statement where it is clearly mentioned that amount is debited. Please take action against this.

Hi,

I am Mahalakshmi. My contact number : [protected]. I have purchased medicine in medplus but order is not placed and amount got debited from my account. I don't know what is happening for my complaint. I have submitted my account transaction also but no response till now.

The sales person in your outlet behaves too arrogant with customers and not in supportive n informative manner...teach first that fellow how to talk with customers n behave.so many medical shops are there..but people prefer you since gud manners n genuine products..bcz of this kind of fellows you are losting ur name n fame..That fellow name is Vinay.

Wrong medicine had been given by the pharmacist, which might cause bad effect.

I Debashis Das Gupta, a resident of Behala, Sakherbazar, Kolkata-700008, West Bengal is a regular customer of MedPlus Pharmacy.
On dated12.04.2021, I had been purchased my monthly medicine from MEDIPLUS Sakherbazar, INWB-CCU00165, Holding no -81/1, K.K.RoychowdhuryY Road, WARD NO-126, Kolkata-700008 Through Invoice no-[protected], dt.12.04.2021 of Amount-Rs.1963/.
But after opening the medicine packets in my home, I observed that Medicine-NEXPRO RD 40 (10 NOS.) had been changed by another Medicine-MODLIP-ASG 75( 10 Nos.)
Both medicine are different type & price difference is high.
Next day, I went of these Medicine Shop & talk to sales boy in counter.
But they disagree with me, they blame me. And they also told that, change of medicine had been done by me not them.
I am very much confident that that sales personal are capable for such type of situation.
I attach all my documents in attachment.
If MEDPLUS take no action on them till I can not purchase medicine from your store.

Please do the needful in the interest of justice.
Thanks
Debashis Das Gupta
Mob. No-[protected]
[protected]@gmail.com

Store id:INWBCCU00165

I want to exchange a strip of Mahagaba M75 for Mahagaba 75. Staff is not entertaining. Earlier also I had to loose some amount as they did not recieve a strip of Emiset 4.

While purchasing medicine they are not preparing bills asking to collect tomorrow. This is happening regularly in Melvisharam branch vellore

On 4th April'21 I had purchased medicines worth INR 338/- from Medplus Adarshapally Sadhana Villa, P.O. N.C. Pukur, Mouja - Jaffarpur, Dag No: 280, Khatian No: 548, Ward No: 08, Kolkata. I had given them (Medplus executives one male, one female) my ICICI bank debit card for the transaction They swiped my debit card and INR 338/- was deducted from my bank a/c and I received the transaction message in my mobile from my bank that I showed to them, the medplus executives tried to print the bill but it didn't get printed, they asked for my debit card again and I gave it to them thinking that somehow they will use it to print the bill. But without my permission they swiped it again and another amount of INR 338/- was debited from my bank a/c. When I asked them why they swiped it for transaction 2nd time without my permission, they said that the the first transaction wasn't successful and money wasn't paid to MedPlus and that it will be credited back to my bank a/c as it hasn't reached the merchant a/c. On 14th April'21 I went to the same MedPlus store and met that same executive and he said he can't solve it and won't be able to do anything to solve it. So I have paid INR 676/- for medicines worth INR 338/- and nobody is able to do anything. Its been 10 days but the amount deducted due to failed transaction hasn't been credited to my bank a/c and person responsible for the transaction refused to anything. Requesting you to kindly help to return the extra amount deducted from a/c.

Hi Team,

Today I visit MedPlus store at Govindashettypalya Village, Doddanagamangala Panchayat, Shantipura Road, Bangalore - 560098, and face the issue with mode of payment, they are saying as per MedPlus rules Credit Cards will not accept for payment after 10:00 PM IST, here how you can decide people have money to pay using UPI or Paytm or Cash? It is very disappoint service from MedPlus and never expect such service from Medical or Health care department.
RESPECT PEOPLE BUT NOT FOR MONEY.
Do not expect people have money or cash in this pandemic situation or any situation at anytime in future.

Sir,
I have purchased medicines online . One of the insulin vial does not contain insulin solution inside as the vial was broken at the bottom. How can I get replacement. The medicine was delivered from Thanjavur branch.
Dr. B. Thayumanavan

Hi I have purchased a thermometer & asked if I can return in case I don't need it. They told they will accept the return. I already have a thermometer at home so I went to return it, but they aren't accepting it & saying some crap.
Not at all fair. Now what should I do with this thermometer????

Dear Sir,
I am a regulars customer of Med plus. my Contact No. [protected] with Approximate purchase of medicines for my family INR 50, 000.00 for 60 to 90 days.
On[protected] I placed the order to Your Baner Pune Branch by personal visit the order was sent to [protected] as per instructions of Counter representative. (Value roundabout 20, 000.00 +)
After following up regarding the medicines the above mob no [protected] asked me to send the order to [protected].
Today I went personally to your Branch to collect the medicines but the representative MR AMIT was not ready to cooperate he was asking for money. I asked him how much money I want to deposite even I am ready to deposi ONE LAC Also. But he behaved very badly without informing me about my medicines. I was very much surprised how the representative of esteemed MED PLUS can behave like this which I feel very insulting., I sent my experience to both of your above numbers. Mr Nilesh the other number holder called me and tried to tell me the status of medicines. When I was asking him about my complaint he was clearly keeping safe to Mr. Amit.
I know Nothing will happened with my complaint but for my safe satisfaction I am sending this to you.
Please inform your representative to behave pro[erly as I feel very insulted by Mr. Amit. Our both have Give and Take Police No one is depend on each other. You will get thousand customers and I have also thousand shops for purchase the medicine. You are giving 20% discount to attract the customers and your representative are loosing the customer by bad behavior,
It is up to yo to respond my complaint or not.
Thanks Ravikant Deogade

0

I would like to bring your notice that the inattentive and irresponsible behaviour of your sales staff which forced me to discontinue of purchasing medicines from MEDPLUS.

I have been purchasing my diabetic medicines for the last 3 years at your Gandhinagar, Vijayawada branch and the sales staff at that store are very courteous and I am very much impressed with the services of the staff.

Recently, I shifted my residence to PORANKI, Vijayawada and started purchasing medicines from your above numbered branch which is near to my residence. From the day one, I feel discomfort with the mechanical, inattentive attitude of the staff. Recently, when I asked for Janumet 50/500, the Sales Girl busy with her mobile, paid little attention to my request and gave me Janumet 50/1000. Due to over confidence on your staff’s knowledge, I did not not verified the medicines at the counter, and the same was brought to the notice of the staff the very next day, they refused to take back the medicines.

In another instance, on doctor’s advice I discontinued OMEZ tabs, and asked for return, they straight away refused my request. Generally, some prescribed medicines are discontinued on the doctor’s advice at later stage on account of side effects. In such cases, why my request for replacement of the medicines not considered? Please clarify whether you have return policy o[censored]nused medicines discontinued on the advice of doctor, or not?
Lastly, I suggest that your staff requires training on customer service and a little courteous and personalised service will improves your business, particularly in the above mentioned store.
I hereunder give my mobile number, with which you can see my purchase history.

P.MURALIKRISHNA,
[protected]