MedPlus India Complaints & Reviews

I called your customer service no for an refund, the way a idiotic guy took my call was completely worse, his name is Syed. I am a Corona affected person, I was trying to explain the issue, but the question he asked is like, did I ask you to use medplus. Please remove this guz. Check the call recording I am writing an email to your most senior

Aug 7, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

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May 09, 2021

MedPlus India Customer Care's response Dear Customer,
Thank you for writing to us.
As per the below email.Please provide with your registered mobile number to serve you better.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

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Address: Bandenawaz colony, Little angel school

The shop manager has given the failed product to me, he said that it is my problem that the product is not working (steamer)

MedPlus India customer support has been notified about the posted complaint.

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Your refund against order ID OKAMM[protected] is initiated for Rs. 7556.06]. It will take 30 working days to reflect in your account. - MedPlus.

Is it really take 30 days to refund the amount? Please don't delay as such. If so, how can the customers satisfy your service.

May 5, 2021

Complaint marked as Resolved

I got refund yesterday through my Bank account. Thanks and regards.

MedPlus India customer support has been notified about the posted complaint.

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Medplus Ghorastable is Prioritizing selective people and because of this I was unable to purchase medicines for my mother. Even in normal days they do so that was negligible but now in this pandemic we have to approach our nearest shop as we all know this is said by our government for our and others safety. Medplus is into full business and not caring about lives.

Aug 7, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

May 2, 2021

Verified Support

With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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I am Ashis Das from Bhubaneswar.
I had ordered Budamate 400 capsules which has to be inhaled through revolizer.
But today I have been supplied with Budamate 400 INHALER, which I don't need.
My order no is OORM[protected]
transaction id : [protected] dt[protected].
Please arrange immediately Return Of The medicine sent by you.

Refund can be made quickly or correct medicine supplied with reqd adjustments in price differential.

PLEASE TAKE IMMEDIATE ACTION AND LET ME KNOW PROGRESS.

Aug 7, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

May 1, 2021

Verified Support

Dear Customer,
Thank you for writing to us.
As per the email.Please provide with your registered mobile number to serve you better.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

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Address: Jp nagar, 24 th main road

I’m third pandemic situation people are out in que to get medicines. Their are three to four employees in the medical store but only on represent is showing up rest three are chit chatting out side the store. Kindly need support

Aug 7, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

May 1, 2021

Verified Support

Dear Customer,
Thank you for writing to us.
As per the email.Please provide with your registered mobile number to serve you better.
We will escalate the issue with the concerns.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

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Address: Uday Nagar,Nagpur

St your Uday Nagar, Nagpur store, insulin cartridges are not kept in refrigerator for all the time, when they order from nearby store, they keep it outside refrigerator for long time with other non-fidge drugs.So, such insulins are not giving needed efficiency and patient causing hyperglycemia.
Also, i don't think that the refrigerator at this store has temperature between 2-8℃, as packages taken out from it don't feel so cold.
Do the needful

Aug 7, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

May 1, 2021

Verified Support

With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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From below attached pic of receipt (OTNMM[protected]) you can clearly see the item number 4 is left unmarked, as am not received dura plus tablet,
this issue is told to kelambakkam store, but they keep on telling me it is delivered. It is big blunder made by you guys.
so i need clarity, whether you people are going to deliver the missed tablet? if not take back your items and cancel the order and make a refund of my payment.

I LOST MY BELIEVE with your MED plus any more.

Aug 12, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

May 02, 2021

MedPlus India Customer Care's response Dear Customer,
Thank you for writing to us.
As per the email.We have escalated the matter to the concern team and they are working on it.
Please provide us with some time.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue

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Address: Flat No. 301, Sai Residency, House No. 6-3-596/60,Venkataramana colony,

I have ordered for januvia 50mg as per above order, the invoice is also shown as januvia 50mg but they delivered januvia 100mg instead of 50mg.

your own doctor also called and sent prescription on my whatsapp number with 50 mg.

this is very bad and deficiency of service from your end. your people are playing with the lives' of patients. actually the order was delivered yesterday evening but I didn't observe the same but now i have opened the cover and, surprisingly I found it is 100mg.

Please take immediate action and exchange the tablets (6 packets) with 50 mg, otherwise we will take legal action against you for deficiency of service.

Thank you.

Regards,
Madhavi, Advocate

Aug 7, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 26, 2021

Verified Support

Dear Customer,
Thank you for writing to us.
As per the below email.Please provide with your registered mobile number to serve you better.
Sorry for the inconvenience caused.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

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Sir, I asked for volini gel. Saleman told instead of volini gel please buy omnigel. I asked him whether volini gel is available or not. He told me that volini gel is not available. I asked him to show the stock position. He refused me that volini gel is not available and I cannot show the stock position. I am regular customer and near buy 4, 000/- per month. I confirmed that volini gel is available in that shop. He is canvassing to sale omni gel. Not only this time. Every time he is tell same words. After that he will give.. This is my complaints to take necessary action. This month I bought from Apollo medicals for Rs 4354/- for this issue.

Aug 5, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2021

MedPlus India Customer Care's response Dear Customer,
Thank you for writing to us.
As per the below email.Please provide with your registered mobile number to serve you better.
Sorry for the inconvenience caused.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

Verified Support

Apr 26, 2021

MedPlus India Customer Care's response Dear Customer,
Thank you for writing to us.
As per the below email.Please provide with your registered mobile number to serve you better.
Sorry for the inconvenience caused.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

Verified Support

Apr 26, 2021

MedPlus India Customer Care's response Dear Customer,
Thank you for writing to us.
As per the below email.Please provide with your registered mobile number to serve you better.
Sorry for the inconvenience caused.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

Verified Support

Apr 26, 2021

MedPlus India Customer Care's response Dear Customer,
Thank you for writing to us.
As per the below email.Please provide with your registered mobile number to serve you better.
Sorry for the inconvenience caused.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

Verified Support

Apr 27, 2021

MedPlus India Customer Care's response complaint

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I ordered N95 masks and muesli on 24/04/2021. After a couple of hours I got call from delivery executive and confirmed my address over phone. After some the same person called me and asked for the OTP and assured me for the delivery. As soon as I told him the OTP he disconnected the call. He didn't called me back. I got message as my order already got delivered...

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Address: Ram lal agarwal lane kolkata

I purchase my medicine, from med plus outlet on 20.4.2021 my registard mobile number is [protected] .at the time of paypent i give my debit card, the amount was rs 450.its sucessfully debited from my account, but you execitive told me that ur payment is not pay succesful, then after a long argument he told me that in 72 hours u get ur amountback i ur account, i pay cash 450, and take my medicine, but aftar 4 day i cant get my money back, , so pls kindly solve my problem as soon as possible

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 24, 2021

Verified Support

Dear Customer,
Thank you for writing to us.
As per the email.Please provide with your registered mobile number to serve you better.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

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Address: Vizag

There was a complaint lodged before and haven't got any call back or resolution so far, need a call back on the same number registeretwith medplus, call log has all the details

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 24, 2021

Verified Support

Dear Customer,
Thank you for writing to us.
As per the email.Please provide with your registered mobile number to serve you better.
Please get back to us for any clarifications.
Thanks and Regards,
MedPlus Customer Care Team,
(Call):[protected],
(Email): [protected]@medplusindia.com,
(Email): [protected]@medplusmart.com,
(Web): www.medplusmart.com.

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Address: Shivmurthy circle, shivamogga-577201

Dear medplus,

I'm actually getting much delay in getting my product even after giving money also visited twice ..also not responding well

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Hi,
I am Mahalakshmi. My contact number is [protected]. I have ordered medicine from medplus amount got debited but order is not placed. I have raised complaint in medplus.com but no response till now. I have sent statement where it is clearly mentioned that amount is debited. Please take action against this.

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 23, 2021

Verified Support

44159 With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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Hi,

I am Mahalakshmi. My contact number : [protected]. I have purchased medicine in medplus but order is not placed and amount got debited from my account. I don't know what is happening for my complaint. I have submitted my account transaction also but no response till now.

MedPlus India customer support has been notified about the posted complaint.

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Address: Vijayanagar 8th main road.bangalore 560040

The sales person in your outlet behaves too arrogant with customers and not in supportive n informative manner...teach first that fellow how to talk with customers n behave.so many medical shops are there..but people prefer you since gud manners n genuine products..bcz of this kind of fellows you are losting ur name n fame..That fellow name is Vinay.

Aug 12, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2021

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

Verified Support

Apr 23, 2021

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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Address: 79/1 B.D ROAD,KOLKATA-700061

Wrong medicine had been given by the pharmacist, which might cause bad effect.

I Debashis Das Gupta, a resident of Behala, Sakherbazar, Kolkata-700008, West Bengal is a regular customer of MedPlus Pharmacy.
On dated12.04.2021, I had been purchased my monthly medicine from MEDIPLUS Sakherbazar, INWB-CCU00165, Holding no -81/1, K.K.RoychowdhuryY Road, WARD NO-126, Kolkata-700008 Through Invoice no-[protected], dt.12.04.2021...

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Address: Amruth halli, Bangalore-560092

I want to exchange a strip of Mahagaba M75 for Mahagaba 75. Staff is not entertaining. Earlier also I had to loose some amount as they did not recieve a strip of Emiset 4.

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 21, 2021

Verified Support

With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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Address: 15,Big Street Melvisharam 632509

While purchasing medicine they are not preparing bills asking to collect tomorrow. This is happening regularly in Melvisharam branch vellore

MedPlus India customer support has been notified about the posted complaint.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 19, 2021

Verified Support

With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 19, 2021

Verified Support

With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

Reply

MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Apr 19, 2021

Verified Support

Thank you for writing to us.

With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.

For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.

Please get back to us in case of any clarifications."

Thanks and Regards,

MedPlus Customer Care Team

MedPlus India Complaints & Reviews

File a complaint to MedPlus India

MedPlus India reviews & complaints page 12

Stupid customer service Syed

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Given a failed product

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Non Refund

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Harassment

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Wrong supply of medicine

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Only one employee is handling out of three employees

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Cold chain of 2-8 for insulins is not maintained

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Complaint number( #50788)

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Wrong medicine supply

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Complaint against saleman: villapuram housing board

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My order is not delivered

Not refunding amount

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Return and entire discount was taken back

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Not responding delay in product

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Request no 44159

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Complaint no 44159

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Rude behaviour and arrogant behaviour of sales person

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Change of medicine

Exchange

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Bills

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