MedPlus India Complaints & Reviews

Address: Akkayyapalem, Visakhapatnam

At 6.45 pm this evening(19-Jul-2021), I visited medplus Akkayyapalem branch in Visakhapatnam. There were two staff members at the counterpoint of which the lady staff did not wear a mask even after being pointed out of her not wearing a mask. She simply ignored my advise. Further, she has been allowing customers to enter the store without masks. In the prevailing covid situation, this behavior from the counter staff is not appreciated as it is fraught with risk to the concerned staff as well as to the customers visiting the medical store. We request you to kindly initiate disciplinary action against the erring staff member. You can also view from the cctv footage the above. May I look forward for a line in reply as well as the action taken against the staff.

Sep 1, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2021

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com. So that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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Address: Mukundaganar, Pune

Medplus just care about their profits and hence they are pushing their own or cheap medicines to get the market with attractive discounts (selling cheap products) .

Mar 12, 2025

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 16, 2021

Verified Support

Thank you for writing to us.

With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you.Hence,

we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id)

Thanks and Regards,

Medplus Customer Care Team

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 16, 2021

Verified Support

Thank you for writing to us.

With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you.Hence,

we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id).

Thanks and Regards,

Medplus Customer Care Team

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 17, 2021

Verified Support

Dear Customer,

Thank you for writing to us.

With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.

For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.

Please get back to us in case of any clarifications."

Thanks and Regards,

MedPlus Customer Care Team

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Address: Puzhudiwakkam

I have bought medicine in chennai ullagaram shop for Rs. 304/- as per my. HDFC Bank the translation was sucessful. But you person told that transaction is not reflected in their swiping machine and asked me make cash payment. Yhey also told me it will returnedfrom my bankers end with 3 working day. I enquired my bankers the told the payme t is sucessful. I now request you kindly verify and return back my amount Rs. 304 to my bank account. As a valued customer for more than 5 years dont make file legal consiquences.

Regrds

Aug 16, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com (or) [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 16, 2021

Verified Support

Thank you for writing to us.

With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you.Hence,

we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id).

Thanks and Regards,

Medplus Customer Care Team.

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Address: Medplus. Arekere Bangalore

Medplus Arekere Bangalore has sold me expiry accu check strips and are refusing to replace it

MedPlus India customer support has been notified about the posted complaint.

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Address: Medplus Krishna Chowk Navisangvi, pune.

Dr has given me a medicine the funeral so I went to the shop medplus ask for that they gave me 1 separate and 2 in one strip.

So at Night I took one medicine that was separate in morning when I open to take another medicine I was very shocked and surprised because this medicine was different in the shape and size.

So one was tablet and another four is the capsule so Medplus Personal has given me the wrong medicine.

Would be a very dangerous and anyone can lose their life.

I have all evidences like medicines and bill given by them.

Take some action against them.

Aug 17, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

MedPlus India Customer Care's response Thank you for writing to us.

With reference to the mail above, We are sorry for the inconvenience caused to you.

we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id) and kindly write back us at [protected]@medplusindia.com .

Note: We are unable to check the attachments.

Thanks and Regards,

Medplus Customer Care Team.

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Address: MEDPLUS Raghunathpur, Bhubaneswar, ODISHA

Dear Concerned,
This is to intimate you Medplus-Raghunathpur from Bhubaneswar, Odisha has taken double payment from me through Card payments both times.
The worst part is nobody taking responsibility & making any commitment of returning the money.
On 17th June I went to pick-up my medicines from Medplus & citing invalid transaction they took payments twice on two different cards of (Rs6742) two times against one invoice of Rs6742. After two days when I showed them two statements of different banks, they didn't agreed & asked me to wait for 7 days. Again after 7 days when I followed up with great difficulty they agreed on receiving double payment.
But the worst part being it's 3 weeks now & there is no-refund.
If they don't act & return my money asap & apologies, I have no other option than to go with Twitter & Legal.
Regards
Anup Mohapatra

Aug 30, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2021

MedPlus India Customer Care's response Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 16, 2021

Verified Support

Dear Customer,

Thank you for writing to us.

With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.

Attach bill image is not clear

For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.

Please get back to us in case of any clarifications."

Thanks and Regards,

MedPlus Customer Care Team

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Address: Gurgaon

I have done test for tsh with these guys. Test results were inaccurate.

I asked to refund my money. Very reluctant support team. Appalling service. I'm gutted.

I m approaching Consumer Disputes Redressal Commission as I dint hear back and all my effort went on vain.

Also, customer support team is so reckless that they ll connect ( cross connection) to another customer and make you have rift...

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Address: Belur, West Bengal (Store ID: INWBHWH00005)

Dear Sir,
On 03/07/2021, Saturday, I had bought 15 Amclawyn 625mg from a Medplus store(Store ID: INWBHWH00005; Khaitan No 54038, Dag No 22572, Mouza Bally, J.L. No 14, West Bengal) which the store clerk informed me was a medicine of similar composition to Clavam 625, which was what I had actually demanded. But, when consulted with the doctor after the purchase, he said they were not equivalent and Amclawyn and Clavam could not be used interchangeably.

But, when I asked to exchange it on 04/07/2021, Sunday, the salespersons refused, claiming that the machine would not accept its exchange or refund. But, this is not the fault of a customer such as I and I should not have to accept this.

Please look into this urgently and hence oblige.

Thanking You,

Yours Sincerely,
Koustav Basu
(Customer ID:[protected]

Aug 27, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com pr [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

Verified Support

Jul 17, 2021

MedPlus India Customer Care's response As per telephonic conversation we had a word with store supervisor, kindly visit to the same store and exchange the medicine.
We value your association and assure you of our commitment to serving you in the best possible way.
This is a system generated mail.
Warm Regards,
Customer Care Team.

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 17, 2021

Verified Support

Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.

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Address: Chennai (Bajanai Koil Street)

Hi Team,

The guy staffs in Medplus pharmacy Chennai (Bajanai Koil street, Choolaimedu) are way too slow. It's very disappointing that I had to wait almost 30 mins to get my list of medicine eveb though there was no one in queue. This is very saddening. Please advise your staffs to be swift.

Thanks!

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Address: MedPlus, Green Glen Layout, Bellandur, Bengaluru

This is the second time MedPlus Staff has done this to me. I had a valid prescription for the medicines I required and the staff ( Premchand and Store in-charge) first told me that the medicine is there, get an updated prescription of today's date and I will give it to you. When I get an updated prescription, they tell we don't have the medicine do whatever u want. We won't sell it to you. Who are they to deney me medicine when I'm showing valid prescription? When I ask him who r you to deny me the medicine- he says I own this store. They don't understand the importance of psychiatric drugs and should be fired. I will be escalating this matter if serious action is not taken against these two employees. I t

Aug 23, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2021

MedPlus India Customer Care's response Dear Customer,

Thank you for writing to us.

With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.

For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.

Please get back to us in case of any clarifications."

Thanks and Regards,

MedPlus Customer Care Team

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Address: R c nagar belgaum

Damage mask and staff behaivier

MedPlus India customer support has been notified about the posted complaint.

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The blood Glucose Monitoring system purchase from your Kabardanga local pharmacy is out of order.
Part no 99GM 260H41
Model No 260
Mfg date 2016--12
Purchased in 2017.
I want to service it to bring it to order.
Is there any exchange possiblility?
Please send details.
My registered mobile no with you is [protected].
E mail doclawplus @ g mail .com.
I am
Ajay Arokianathan...

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Address: Wagholi pune

My name sandip mache
Mai Pune kalyaninagar store me delivery boy Mai job ko tha resign bhi Diya lekin ab Mera payment nahi kr rhe muzhe paise ki bhut jrurt hai

Mera I'd MED0097493

Mera kuch km jyada hua to uska jimedar medplus company hogi
Contact [protected]

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Address: Muthamizh nagar,pammal,Chennai -600075

Medplus shop code No : 315
Medplus address:Muthamizh nagar, Pammal, Chennai - 600075

Staff behaviour is worst...totally 3 staff working there...all the boys are around 20 to 22 years old... they're treated like a call girl or something else...I'm visited today around 8.30 to 9.15...me and my friend visited...actually I'm asking there name...they won't tell any names...Kindly take action to those three boys or else I'm going raise a complaint on police station...

Aug 31, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Jun 29, 2021

Updated by Shanmugam Nehru Visited Time around 8.30Pm to 9.30pm...pls check on CCTV

Verified Support

Jul 19, 2021

MedPlus India Customer Care's response Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.

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Address: Doddabanasawadi

You staff doesn't know to respect elders and females.. Train them how to speak to there CUSTOMER.. CUSTOMER visiting pharmacies are not coming to enjoy, they come coz they are already having some medical emergency and on top is that your ### staff are pathetic.. Need action or we would move legally

Oct 23, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2021

MedPlus India Customer Care's response Dear Customer,

Thank you for writing to us.

With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.

For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.

Please get back to us in case of any clarifications."

Thanks and Regards,

MedPlus Customer Care Team

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 18, 2021

Verified Support

Thank you for writing to us.

With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you.Hence,

we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id) reach to us [protected]@medplusindia.com so that we will check and take action.

Thanks and Regards,

Medplus Customer Care Team.

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Address: 1609 BUDHERHAT ROAD (NAYABAD AVENUE) EDENFLORA1 FLAT NO 3C

I cannot understand why do not aIccept DINERS CLUB CREDIT card? I have no other credit card so this is very difficult to me to buy medicine from your co. I hope that you will solve my problem.

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In my Order no. OTNMM[protected] dt. 25.05.21 I have not received Sanitizer 50ml bottle. I told the delivery person that I will share the OTP after the item is delivered. But since rhe item value is only rs.25 he requested me to share the OTP and promised that he will bring it the next day. But i have not received till now. Now i have placed orders today. Please arrange to send the sanitizer along with the items ordered today.
Also the rate of N95 mask in the product list is rs.22/unit but while proceding to payment the rate changes to rs.49/unit. Please confirm the rate.

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Address: Ground Floor, No 128, Medavakkam Main Rd, Puzhuthivakkam, Keelkattalai, Chennai, Tamil Nadu 600091

Yesterday night i had brought ‘100’ mask and has no nose clip and it is very tight to wear and can’t able to breathe so i want to replace it but he is not replacing my praduct..

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Address: West Bengal Kolkata 94

I haven't paid my Medplus medicine bill by myDiners Cub black cridit card why? Everywhere this credi card is accepted. Please clear my problem as soon as posible otherwise I have to seek another medical mart....

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Address: W.B kolkata

I am aconsumer MedPlus but When I used to pay bill by my Diners club black credit card but it refused. But why? everywhere it is accepted. Please solve my problem immediately.

Aug 5, 2021

Complaint marked as Resolved

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jun 21, 2021

Verified Support

Dear Customer,

Sorry for the inconvenience and don't accept the Diners club black credit cards as of now, if any changes in future we will update accordingly.

For further queries you can also contact us on Phone :[protected] or e mail us on [protected]@medplusindia.com

Regards,

Team MedPlus Customer Care,
Ph :[protected]
e mail : [protected]@medplusindia.com

MedPlus India Complaints & Reviews

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MedPlus India reviews & complaints page 9

Staff not following covid appropriate behavior

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Providing below par products

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Double payment - refund of amount

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Expiry accu check strips

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Medplus personal gave me wrong medicine in Krishnachowk, Navisangvi, pune.

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Double Payment taken by Medplus & no refund after 21 days

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Incorrect lab test report - tsh test

Not refunding medicine/ money

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Staffs are too slow

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Customer Denied Emergency Medicine

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Worst staff behavior

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GlucoRite ( sugar testing machine)

Why my payment is stop

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Staff behaviour is worst

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Staff-Dodda Banaswadi branch

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Why do not accept DINERS CLUB CREDIT card?

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Sanitizer not received

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Mask

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Diners club black credit card not accepted

Diners Club Black Credit Card

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MedPlus India Complaints & Reviews

File a complaint to MedPlus India

MedPlus India reviews & complaints page 9

Staff not following covid appropriate behavior

Post your Comment

Providing below par products

Post your Comment

Double payment - refund of amount

Post your Comment

Expiry accu check strips

Post your Comment

Medplus personal gave me wrong medicine in Krishnachowk, Navisangvi, pune.

Post your Comment

Double Payment taken by Medplus & no refund after 21 days

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Incorrect lab test report - tsh test

Not refunding medicine/ money

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Staffs are too slow

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Customer Denied Emergency Medicine

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Worst staff behavior

Post your Comment

GlucoRite ( sugar testing machine)

Why my payment is stop

Post your Comment

Staff behaviour is worst

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Staff-Dodda Banaswadi branch

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Why do not accept DINERS CLUB CREDIT card?

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Sanitizer not received

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Mask

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Diners club black credit card not accepted

Diners Club Black Credit Card

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