MedPlus India Complaints & Reviews

I would like to tell about medplus pharmacy staff
Asking medicine with doctor's prescription no response
Without prescription no response
Available medicine or not no response
Why this kind of person working there please try to shift instead them
Thanks
Thompson Ben

Complaint number #61590.

I made a transaction in medplus store
"MEDPLUS TAMBARAM MUDICHUR, Door No 10A/6, Mudichur Road, Tambaram, Chennai." on 08-May-2020.

In the store the store keeper swiped the card twice stating the transaction failed for the first time, but amount got debited in my account, he mentioned they did not received the money hence he swiped the card for the 2nd time.

After waiting till 10-May-2020 the amount has not reversed to my account, hence I called ICICI bank customer care and asked about the transaction they said, the transaction was sucessful and the amount got credited to vendor account (which is medplus here). I raised a complaint on 10-May-2020 and following up with medplus (provided screen shot of the transaction details). Till today (23-May-2020) I have called them 7 times, every time I call them they will say the account department yet to reply back and it will take 24 hrs, from May 10th, fourteen 24 hours has gone and no reply from them. When I ask them please connect to your senior or escalation person they say that they don't have any such facility and they don't own any team lead or manager number, are the employees are working as orphan without any manger or management ? Very pathetic service and response, They are not willing to refund the money they have looted from me.

Need necessary action to be taken on Medplus.

Regards
Theagarajan
M: [protected]

Hi sir
Very very worst behaviour from your medplus team they are not even to hear and I don't know anything whether medicine is coming are not shopkeeper told me and his face reactions is very bad

Please take action sir

I had purchased medicines worth INR 948 on 26th April 2021 in your pharmacy outlet in East Mada Street, Mylapore Chennai- 600 004. The amount was initially paid through my Andhra Bank Card which i was informed that the same is not swiped and got declined. I had then paid through another card of mine and the same was accepted. However the amount claimed to be declined at your pharmacy was debited to my card account. I have checked with the Bank and they have informed me that the transaction was accepted and not declined.
I have visited three times to the pharmacy and have submitted all relevant documents as sought by your team and they are unable to offer a solution and arrange the refund.

We bought medicine from your shop.one medicine we are not aware but your staff told that if mistake that medicine pls return immediately.we return to home suddenly rush to your shop he told us wait for OTP we wait for OTP after 2 mins we told OTP and your staff told that we cancel that OTP.and he told wait for another 1 hour and he rudely behaviour and told you came tomorrow. In this panoramic period I was very upset. Is this the sign you are behaving towards the customer?
Name.P.RAJESH
MOBILE NO [protected]

Till now no action has been taken by medplus
They asked me for bank details and I had already provided it to them for the refund of amount 1970
Bank details had been provided last week only
Till now I didn't get back my money
It's a request to the concerned team to help me to get my refund back

I just went to my near by med plus store in vanasthalipuram bought medicines on my registered mobile number [protected] I always prefer medplus but your agents told me directly on my face not come again to visit again the store. This all happened because when paid the bill with 500 note they should return me 316 rupees but you agent gave me 310 and rudely said to take the remaining 6 on your next visit I understand sometimes it happens but the way he said it to me and took it so carelessly I felt very bad and humiliated. I immediately said I don't want change back or I will return the medicine then they suddenly started being so rude to me I never felt so threatened like that before in any shop there were three Associates and all them were behaving like prisoners I don't know how you hired them but you will surely lose customers it they really behave with everyone like that. One of them said that he had seen many of them like me before and they were so rude and rash to me. I will never ever go to that store even it is so close to my home. They should really be taught a good lesson to behave good and should teach minimum discipline. You can watch the video recording too of you want you can see how they reacted and behaved with me. Date: 16/05/2021 around time : 11:10 am
Address: near guru Dwara, Ganesh temple, vanasthalipuram, hyd, 500070.

I have buy pluse oximeter in medplus thiruninravur branch. I have check oximeter it showing 92 and in front of doctors oximeter it's showing 98. So I request to replace the product but supervisor(haribabu) speaking it's working like that only. We will not change the product. Please change the product or refund the money

Thanks
Kulasekar
[protected]

My order of Rs.2580 was cancelled by Medplus on 26th April 2021. Since then I wrote several mails but didn't get the amount till date.
Kindly help, the photo of cancelled order has been attached.

I have purchased one product and they have delivered wrong product. when I asked for replacement they suggested me to go nearest store and exchange. if I am able to go store then why should I order in app..

They are saying with little harsh voice if you want to replace we do not know when it will be done.

its really careless towards consumer after sales.

Today i visited bhosari alandi road medplus store, i got bad experienced, swati mehtre she even not read prescription properly n give medicine n her behaviour was so rude n arrogant, couldn't provide good service, such cheap experience with medplus

I ordered a oximeter on 26th April, 2021
It was suppose to be deliver on 28th April, 2021
As I didn't receive it so I had cancelled my order
Order I'd is OWBMM[protected]
I had applied for refund but still I didn't get the money back
It has been already 14 days that I had applied for my refund but still didn't get it
Everytime I call customer care I didn't get any reply
Everytime I am Sending email to [protected]@medplusmart.com they always generate a ticket and after somedays without resolving my issue they are closing the ticket
I think medplus is cheating me it has done a fraud with me
Amount that I suppose to get back is of Rs1970

It's my request to the concern team to solve this matter and help me to get my money back

My email is [protected]@gmail.com

I had purchased flairvapir 200 mg tablets 74 nos but when I returned the same unused full strips they didn't accept it for return policy, i had spent rs 3000 for the purchase and i was informed by the shop sales man that he would take the tablets return if there isa full strip.when i took them for return he is telling that Medplus had changed the policy for return and this particular tablet cannot be retaken.please take necessary action on MEDPLUS KORATTUR RAILWAY STATION ROAD SHOP.

This event happened in mediplus medavakkam koot road Chennai
I ganesh from chennai resident of medavakkam. I have neuro issues n I take gardinal . today 8th of may n 7pm I went into the mediplus branch n I asked for the medicine gardinal 60 n 30mg but I was denied by the staff. already I had a issue with the same staff
That person doesn't work he keeps on speaking on his mobile n makes customer wait. I questioned him he said I am not getting salary n said that is more important today this saw me n wanted ly denied the emergency medicine. I taking legal issue on this and also mail to CM box. you people r making money n mocking cystomers

Hi team,

Could you please take action about the associates who is working on the medplus store thirumulaivoyal. They have the worst customer service and they are very slow in the process of their work. Therefore, kindly take the necessary action and do the needful.

I have purcheased 3 novomix30 penfill in which one piece is damaged
The liquid got leacked as soon i inserted in injection
I request replacement of the penfill

First when I placed the order over phone, the bill amount was Rs.130. They said home delivery is free only if the bill amount is higher than 1000.

So I added more items and my latest bill amount was Rs.1180. Even for the new bill amount they are asking for delivery charge. When questioned I am not getting proper reply and rude response.

We have purchase medicine on[protected] .we used debited card to swipe amount debited from my account and ur machine shown failed .but later we know that amount is credited in medplus account .we are waiting from 2 months money was not credited .please do need ful

On 7/4/2021 have ordered medicines from client number 39791702 of 1387.78 rupees, where I did net banking and transaction id, is[protected]. On the 8th of April, I called Medplus customer care and requested to refund and found they will raise and the refund will get it by 7-10 bank working days. This did not happen and again I called them back on 26th of April and found they have not raised refund on 8th of April and they will initiate a refund on 26th of April and got a call on 28th that my refund got initiated and will get my money back between 5-7 bank working days. I was waiting for more than those days and still, I haven't received any refund. This kind of ignorance makes customers second thought whether to go with Medplus for their needs. At least I hope now they will do something after rising this complaint. I am attaching refund initiated screenshot what I have recieved from Medplus team where it need refund my amount

Purchased ointment Fucidin 15mg Sun pharma @ 9th blk, jayanagar

on 4th May, 2021.

When opened it is watery and the store says they cannot take the responsibility.

If this is Medplus policy only GOd can save.
Serial Invoice no : [protected]

Kindly resolve the issue, or else I and my family, friends will be asked to boycott Medplus.