MedPlus India Complaints & Reviews

The company is Optical Health Solutions. I am a member and my mebership no is 2531021 my mobile no is [protected]. I am aged 62. Yesterday I tried to buy Veltam Plus from one of its branches. I asked for 7 tab. It was refused. They said that they can sell only in 15s and not 7. I am under constant supervision of my doctor. As this medicine has severe side effect my doctor review every week and he asked me to take the medicine on weekly basis. As the branch refused to supply 7, the quantity I wanted, I sent in an email from their website. There was no response. today I tried from some of their other branches. All the branch I visited said they cannot give 7 tab but only in 15. What is the remedy available to me. Which Govertment authority I have to approach. Please guide me. My email id is [protected]@gmail.com

dear sir
every time we visit medplus store they dont return change properly and some times when we dont have change they dont leave 50 paise also. they tell you get chnage. they behave very rude especially at deshpande nagar near bridge at hubli. even though iam a doctor still they do that way just imagine for common man. they talk very rudely always and dont give the items fast they simply sit and chat without attending customer.they need to be punished for their behaviour.

Sir/Madam,
Med plus located in Gandhimaanagar,Coimbatore,Tamilnadu is not giving required quantity of tablets instead they force to buy the entire strip of tablets.For Example,if we need 5 nos. in stirp containing 10 tablets,they are not giving the required 5 nos...instead they force to buy the entire strip.kindly take action.The pharmacy location is mentioned at begining of the complaint.

thank you

Jayakumar
Coimbatore.

Medplus @ Ramnagar II Main Road, Nanganallur, Chennai.

It happens many times, the pharmacist is giving the different tablets asked for. It may be same content but different company brands. The pharmacist is not ready to give the specific details to the customer especially Senior citizens. If there is rush, they are not even providing bills for 2 to 3 medicines.

I wish they should have basic ethics on working at pharmacy.

i have ordered some products from the provided company on 15th september 2012 at the address H.NO. 68,SIDDHARTHANAGAR, NEW SHIVPURI COLONY,, TARAMANDAL ROAD,
GORAKHPUR, UTTAR PRADESH,
India, PIN:273001.
Ph No: [protected],[protected]
Email Id: [protected]@gmail.com.they sent it by bluedart courier but till now i could not get it till now.The company is saying that it is fault of bluedart courier. i am unable to know ,what should i do.......

Hi,

I went to Medplus in sahakar nagar opposite to sterling appartement with a doctor prescription of taking a 34 tablet,
But the pharmacist says we dnt give a cutting either I have to take 30 tablets or 40 tablets.These are costly tablets and why should I take more /less tablets if doctor has prescribred only34 tablets and who is responsible if take more or less tablets..

Pharmacist say they have a rule, not to give any cuttings.If they have any such rule why dont they display in the notice of their all medplus shops?
I would like to know is this legally correct for some one in pharmacy to say we either give less or more not as prescribed by doctors.

Please respond to ask for more information like tablet name.
I am ready to file legal complain against this pharmacy.

Thanks
Girish

There is a new way found by chemist/ pharmacist to make money now a day.
2-3 times I’ve faced this in big chain of pharmacy retail in Bangalore (Medplus). If you have a valid prescription for consuming only 4-6 tabs , in medplus you are bound to buy min 10 tabs else they will say “ We can’t sale less than 10 tabs”.
Hence you have to buy extra medicine in order to make a good profit margin of them if at all you don’t need it.

I feel this is not a good way in the country like india as medicine price are growing in higher side and if some ones budget is to buy medicine for 50 Rs they are bound to spend 100 Rs.

On 26/08/2012 at 11:07:37 I ve bought 8 types of medicines from MedPlus 335 Jessore Road , Kolkata-700089 shop . After few hours while checking ve noticed Item no.8 Tab. Levosiz10 mg charged Extra almost double the actual cost . Called their toll free no.[protected] and spoken to the service representative Mr. Erfaan { as told }, after giving details of my bill I ve told on 27/08/12 that Sr. officer of MedPlus Co. will contact me to handle the matter, unfortunately no one bothered to call till now . My concern is I am buying Medicines for last 3 yrs from this shop and I don't know how many times they have duped us in these way ......

Regards
Amit Burman
[protected]@yahoo.com
31/08/2012 09:29 am

THE PHARMACY GIVES DISCOUNT OF 10% DISCOUNT ON MINIMUM PURCHASE OF Rs 100.I BOUGHT VERTIN 8 FROM PREET VIHAR OUTLET OF MED PLUS. THE MRP OF MEDICINE IS Rs 44.50. THE OUTLET CHARGED ME Rs 45 ROUNDING OFF THE MRP AND ANOTHER ONE RUPEES ON ACCOUNT OF LACK OF LOOSE CHANGE. EFFECTIVELY I PAID Rs 46 FOR A PRODUCT WITH AN MRP OF Rs 44.50. CAN THE OUTLET CHARGE MORE THAN MRP ON ACCOUNT OF ROUNDING AND NON AVAILABILITY OF CHANGE. I WAS GIVEN TWO COINS OF Rs 2 EACH AS BALANCE>

I have purchased Digeplex syrup for my son who is suffering from stomach pain on our family Doctor Sri.Arun Jaiswal's advise vide Bill No. Tax invoice No.[protected] dt.5.8.2012. The syrup manufactured by M/s.SHREYA Life Sciences :Pvt.Ltd.,Bhagwanpur, Roorkee-247661 with Batch No.R12006108/02 (Expiry date Jul.2013). The shop I visited is situated at D.No.24-59/1, Shivapuri, Malkajgiri,Sec.bad-500057 Phone:[protected].22 AM on 5.8.2012).

After going home, I opened the bottle's plastic covering but before removing the lid, I had a glance over the cover of the bottle and read the instructions in which it was pointed out that the bottle contains two tablets. But to my surprise there were no tablets inside the platic cover nor they fell inside the paper box. On the instructions portion, it is also mentioned that if the product is found without tablets, return the pack. Immediately I rushed to the Medical Store and told about the missing tablets. The salesman who has given me the medicine bluntly replied that he will not take back the bottle nor will replace with new one. He was very rude to me. It is not the loss of Rs.51/- to me. It is the respect and courtesy which is missing in such retail markets.

Hope my grievance will be redressed,

Regards,

SV Ramana,
Asst.Manager, LIC of India,
Wanaparthy BO.
Handset: [protected]
e-mail: [protected]@rediffmail.com

Dear Sir,
On 17th July'2012 evening I (Member ID No.:4182141) went to MedPlus Medicine shop at Dayanand Nagar, Malkajgiri for some medicine. As it is nearby to my house I am a regular customer of this medicine shop. Monthly not less than Rs.1000 -Rs 2000 I purchase. On 17th July out of 4/5 medicines only I got 3 medicines only. Other 2 medicines were not available and told me it will be available in the next day afternoon positively. I told the representatives that those 2 medicines are urgently need. Than they took my mobile no. and told me that they will inform me. The same day i.e. on 18th evening when I asked they told that the medicine is out of stock and could not collect. Then I asked them when it was not available why you have not informed meon my mobile, I could immediately go to other area or to Secunderabad to collect the same as it is urgent. Then they have no answer. This is not the first time, several times it happened like this. But whenever I contacted Customer Care they always tell me that don't go to other medical shops, all medicines will be available from us. But on 18th after coming from the Medplus shop I contacted Customer Care. Firstly, one lady received the telephone , I described everything. Then she told me just wait for 15 minutes, I shall call you back with the informations. I waited for more than half an hour but no call received from her. Again I contacted, then one gentleman lifted the telephone and asked the details, I told him again. Then he told me the same thing that wait for 5 minutes I shall call you back. Again I waited for 15 minutes but no call I received. Third time again I contacted, again another person received and asked the details again, And same thing happened.
Now, my question is, what for Customer Care Section has been opened and is this the dealings with the customers? Then why customers
will go to purchase medicines from MedPlus? There are plently of medical shops in Secunderabad/Hyderabad. My request is to the Incharge of
Customer Care Service to educate properly how to behave with the customers when they receive telephone calls from them.
I hope necessary action will be taken .
Thanking you.

Dated, Hyderabad Yours faithfully
The 19th July'2012 Swapan Sen

Hello Sir,

My name is Aparna.
I have purchased few medicines from MEDPLUS , Chandra LYT branch on 21-Jan-2012.
They have swiped my credit card for billing and informed me that due to some access problem they are not able bill for that credit card.
I have cleared the bill (Rs292.50)by paying on cash.
However, i have ended up paying the bill twice as i have also received a SMS for using the credit card for purchase.The credit card bill statement for bank still shows this purchase amount as outstanding.Med plus people are not bothered to reply to my calls.
Please do let me know what shall i do to get the money back.

Thanks & Regards,
Aparna.P

Hi,

Naveen here, i have faced very rude and horrible experience at Medplus pharmacy,

Person at billiing counter was behaving very rudely and the experience was not tolerable beiing a regular customer and I have decided not to visit again . I suggest others to try to avoid as much as they can unless want to experience such service

Regarding the same I have talked to customercare person by using the number provided at the website. Customer care person was also not responding properly andnot ready to take an action on the same

Is it the way the servicing people behave with their customer?

Regards
Naveen hegde

the store at shyam nagar holds few employees at the store , this was my 4th time when i went in along with my wife or sometimes with aged person of my locality , this people often chats about sexual related topics or in slow voice about the customer standing in the store or just have left the store. is this what they are employed for ? they also sale medicines without prescription which are strictly prohibited or restricted.

Dear Sir,
My family is holder of card(No.[protected]) in your branch stands at Kaikhali,Kolkata-700 052.
I asked for a value added gift "Electric Kettley" about two months ago.But they failed to supply it due to non availibility.It is really unfortunate that no effective steps have not been taken by your esteemed organizastion to ensure supply of goods under the the scheme "Value added points" though two months have already elapsed,
I do not have any complaint against the sales man working in Kaikhali branch. They are very good and accommodative .But the position seems beyond their control.
Anyway, I would request your good self to ensure supply the enlisted goods as desired at the earliest.
Thanking you,
Ankan Sanyal

I have been a customer with MedPlus, located at Nandini Layout, Bangalore - 560096 since the branch has been opened.

Recently we got the flask of 1.6 ltrs as a value added points with purchase of medicines.

But to our dissappointment, the product is not good. The outlet of the jar being very small the flow of water/tea/coffee is too bad and the patient can not lift and wait till a glass is filled in that pace.

We requested for an exchange of the same with some other product. The pharmacist asked us to come next day on a regular basis for about 5 days and later he was very rude to us.

He did not even respect our concern. He harassed my parents of age 60 and 65 when spoken to him regarding our concern.

Fed up with this behavior I am now wishing to file a complaint against the Pharmacist.

Also i would like to know why an esteemed customer of your medical pharmacy has no rights to get the points rewarded item (which is my money) exchanged. We have given around 10K of business to them in a year...

Please reply me at the earliest.

The behavior of your staff specially of S.Maity of the shop no.72 at Birati Kol-51 is not at all customer friendly. If the person continues with his wrong attitude, uses rough words and does not respect senior customers, your customer base will gradually be reduced.

Sincerely
A.N.Bhattacharya
Customer i.d.5138404

I am a 'over-the-counter' customer of MedPlus for sometime. However, due to a urgent scenario we wanted to obtain a free delivery of a few medicines at home. To my chagrin and all tall claims of customer service of MedPlus, the outlet I contacted was not only found deficient of service but also did not provide home delivery when we wanted. Following are the details of the outlet:

No. 18, 24thMain Road, JP Nagar, 5thPhase, Banagalore[protected]J P Nagar, Near Shoba Devalopers Appartments

We requested the medicines on evening of Nov 3rd, but we were told that they can deliver only on the next day after 12 noon. But when we contacted them at 12 noon the next day i.e 4th Nov, we were told that they can deliver the medicines only after 4PM.

Is this customer service? MedPlus claims of service on their website is contrary to the actual service on ground. I am very unhappy that MedPlus pharmacies do not have the basic courtesy to even acknowledge the urgency of the customer.

We have decided not to avail the services of MedPlus pharmacies in the future as the local pharmacies offer better services and they are not guilty of false claims like MedPlus organization

An disgruntled customer,
Prashanth Vaidyaraj

This is a complaint against the MedPlus Pharmacy; Customer Service Representative, (who always handle's the billing) in the Jayanagar 8th Block MedPlus Pharmacy, Address: No. 279/A, 37th A Cross, 8th Block, Jayanagar, Bangalore-560082 Tel:[protected] [Opp Closed Dosa Palace] ... This person has been very rude to customers like us. He has no respect for all the elders including my parents who are over 60 years in age. Anything you ask, he rudely says is not there & that nothing can be done about it.

Our family has been customers with MedPlus since the branch opened. But now we are so fed up with this kind of rude behavior, that we have decided to stop any & all further purchases with all the MedPlus branches. Also we have told all our near & dear ones never to buy anything from their pharmacies again.

I want very strict & stern action taken against such people. They get a fixed salary each month & are not at all bothered about the customer & in doing so they speak very rudely with all their customers.

A very unhappy "MedPlus" customer.. Bangalore South, 8th Block Jayanagar!

i requested MEDPLUS rajahmundry east godavari ap to give me 4 tab of pregator which they are having but the people at the counter refused to give 4 but forced me take all the 10 tabs. i told them that my doctor advised me to take 4 but they refused to listen my voice instead they arrogantly replied that unless i purchase all the 10 they will not give 4 tab i lodged my complaint with their head office hyderabad but there is no response i wonder are there any rules in india to protect the interest of the consumers if so please take action on them