MedPlus India Complaints & Reviews

I have purchased jus dee 400 drops from authorised medplus store situated at b t kawde road, pune vide serial invoice number [protected] dated 31.05.2020 amounting to rs. 417.50. The cashier, when asked for stamp and signature on the bill, bluntly denied for the same and started telling reasons that it's not required and why do u need it and we never provide. Despite telling him the reasons that since i have paid the amount, i need the stamp and signature for claiming it from my company. All staff started arguing that they wont provide the same and they even went to the extent of taking the medicines back and returning the money back. It was only after the intervention of my wife and pleading that they gave it later on. I have been using the services of medplus for around 2 years now. This behaviour of your staff is totally unacceptable being a customer. I want strict action to be initiated against all the employees posted at b t kawde store and kindly update me regarding the same.

Sir every month i am purchasing around 2000/rs medicine at 2nd avenue ayyappan temple road, every month problem not giving medicene properly, when asked every time says no stock, other medical shop is having. Every time they answer rudely and use words. Have been treated badly every month.
Same medicine i am getting why he not having stock. After buying all medicne and billed he will tell this medicine no stock.
Please kindly take action on the concern person. Or else i have to change to medlife or other pvt medical shop who ready to give me discount also.

Sir, i usually i used to buy medicines from medplus for cardiology tablets and one day lady staff has given wrong medicine ecospirin av 75mg instead of ecospirin 75mg and my health was badly affected. Again when i went to buy medicines on 21st may2020 the same lady staff said harshly not only one medicine all medicines not available. Does she have any humanity or not? These staff should do best service to customers and that too cardiology tablets she know how important it is. How can she say wantedly that all medicines not available. Ask them to show stock verification report as on 21st may 2020. I need compensation from medplus against wrong medicine given for my medical expenses.

Sir, i usually used to buy medicines from medplus for cardiology tablets. One day lady staff has given wrong medicine ecospirin av 75mg instead of ecospirin 75mg and my health was badly affected. When i went to buy medicines on 21st may 2020 lady ataff said not only one medicines all medicines not available she said and vehaved harshly. How come all the medicines not available in medplus at one shot? I need compensation from medplus against wrong medicine given for my medical expenses.

I purchased medicines from medplus of around 11000 mostly during the month of May (made a purchase of 8030 rupees on 26th may 2020). The issue is that the name on the order receipt was not mine though the phone number was mine. I asked for a name change on the order receipt but was told that it was my problem and was spoke to very unprofessionally. The customer care executive brashly denied to provide his name. This level o[censored]nprofessionalism is unprecedented. The call was made by me from my JIO sim to medplus customer care number [protected] on the 27th of May 2020 at around 4:00 pm.

I had ordered medicines (Order no. Okamm[protected]) on 13.04.2020 for home delivery for nearly rs.2000/-. I received sms also to the effect. After 2 days when i enquired with the store i was told the address is too far so it won't be home delivered and that they are returning the order and i will get refund. I am following up through mail and call to customer care almost daily and getting only one reply that matter has been forwarded for refund and i will receive a call back which has never happened. I have sent five mails and am calling them daily. Every time different person attends the call and have to narate the same story just to hear that will receive a call from supervisor within 2 hours which has never happened. Today when i tried to call today the call gets automatically disconnected saying all are busy.

Hi,

Online transaction of amount rs. 8514.85 was cancelled and amount is not refunded it's almost 3 months. Mediplus saying they didn't recieve the amount (Email attached). I checked with andhra bank credit card department they said merchant had settled the amount. (The email is attached).

Please find the attached bank statement for your reference. There are 2 transaction made on the same day with same andhra bank credit card. One is with
Order# (Otgmm[protected]) for amount rs 8514.85 on march 29th which was cancelled and the money didn't revert back to the card.
In the statement it say zaak epayment serv.
Also attached the mediplus purchase history statment.

2nd order made with same card (Order # otgmm[protected]), for amount 2472.12
Was successful and in credit card statement has same name as zaak epayment serv.

Thanks & regards
Naveen
[protected]

Hi,

Online transaction of amount rs. 8514.85 was cancelled and amount is not refunded it's almost 3 months. Mediplus saying they didn't recieve the amount. Checked with andhra bank credit card department they said merchant had settled the amount. (The email is attached).

Please find the attached bank statement for your reference. There are 2 transaction made on the same day with same andhra bank credit card. One is with
Order# (Otgmm[protected]) for amount rs 8514.85 on march 29th which was cancelled and the money didn't revert back to the card.
In the statement it say zaak epayment serv.
Also attached the mediplus purchase history statment.

2nd order made with same card (Order # otgmm[protected]), for amount 2472.12
Was successful and in credit card statement has same name as zaak epayment serv.

Thanks & regards
Naveen
[protected]

Today i went to medplus ayanambakkam branch to purchase medicine. I requested the lady staff to see the name of the medicine recently purchased after providing the mobile no. But she told there is no purchase made after march 2020 and that also told very rudely and started doing her other work. Fortunately the other staff from whom i purchased the medicine previously helped me. Kindly advise the lady staff to behave with customers decently hereafter

I have been purchasing medicines from medplus, rtc colony, hayathnagar, hyderabad branch for my father's cardio problems for the last two years and my mobile number is '[protected]'. On 17.05.2020, i have purchased certain medicines out of which 'm-strong' is one which is recommended by the doctor regularly. However, today i. E.[protected], since the doctor had changed the said medicine, i have visited the said branch to return the medicines. Whereas the person available at stores refused to refund the money and asked me to purchase medicines instead. The amount involved is rs 1298/-. You are requested direct the stores to refund the money.

I have purchased rite check glucometer in 2015 from medplus kothapet branch, hyderabad.
I don't get the testing strips i used the machine once the left over strips are not working and even if i want strips i am unable to get the strips. It's waste of buying to this kind of machines.
I need a new machine and strips. I don't want this old one which is waste o[censored]se.

I ordered medicine and paid rs.571.45 through medplus app on 24.03.2020 from my axis bank account via paytm gateway, vide axis bank debit (Rs.471.45 after cash back of rs.100 by paytm) reference no inb/[protected]/paytm mobile solutions pvt ltd. The same was acknowledged by medplus vide reference okamm[protected] and 884. However the company failed to deliver the medicine and subsequently cancelled the order. But they have not refunded the amount due to me, even after several email requests. They have initially said the refund will be effected within 5-7 days and repeated the same in following mails. But even after nearly one and half months as on today the 13th may 2020 they have failed to refund my amount. There is no truth in their reply that the amount has been transferred to my account they have defaulted me by denying my refund amount that amounts to online fraud by medplus. Through this complaint i request medplus again to refund the amount due to me immediately. Thanks.

Today around 9 am i had been to medplus thiruvaluvar salai teynampet chennai to buy medicine and the staff refused to sell as they were submitting accounts. Later when i went the staff particularly a short and dark complexed boy misbehaved when questioned he asked me to buy medicines from any other shop. I am a customer of this store for more than eight years. Mostly customers are aged and with medical issues. Please do not entertain such staff. My contact number is [protected]

Hi

Branch details - medplus branch - near hdfc branch - uppal

My dad have visited the medplus uppal branch - the executive is so reckless on the phone call and told my dad abusive words in an angry tone and he also stated not to buy at that store and i decided not to buy the medicines from this outlet and i want this to be taken care by the higher management and this employee needs to be fired out of his job and he should apologise to me and i want compensation for this and get a proper justice

Sir. I have purchsed some tablets with secod 110 capsules also. The medplus staff said. There is no discount 10% for this . Kindly provide the clarification for my problem .they refuse to deduct the discount.

Myself sri saumitra banerjee, have purchased some medicines from medplus pharmacy, 20a south sinthee road, kolkata-50 on 02.05.2020 of amounting inr 2013.00 against the following four nos. Invoices through mydebit card:

Invoice no. [protected] dtd. 02.05.2020 of inr 893.50
Invoice no. [protected] dtd. 02.05.2020 of inr 615.50
Invoice no. [protected] dtd. 02.05.2020 of inr 124.00
Invoice no. [protected] dtd. 02.05.2020 of inr 380.00

During payment processing through my allahabad bank debit card, transaction failure happened twice & every time inr 2013.00 debited from my saving bank account. First time transaction amount of inr 2013.00 credited to my account immediately, but 2nd time transaction at around 09:37 hrs. Amounting of inr 2013.00 not credited to my account at that time. The representative at the medicine counter told me that this debited amount will be refund within 24 hrs. As per his recommendation, i use my another debit card of sbi & payment made to medplus pharmacy of inr 2013.00 to purchase these medicines.

In the next day, i. E. On 03.05.2020, after completion of 24 hrs., when the money not refunded to my account, i physically the said medplus counter & informed this issue & he told me that to wait 72 hrs. & if money not refunded automatically, they will look after this issue to resolve.
After completion of 72 hrs., the money not refunded to my account & i again visit physically at this counter & they assured me to take necessary action from their side to refund the money & they will inform me over telephone regarding the latest status. Unfortunately, till now they not informed me anything regarding the refunding status & not receiving my telephone calls.
It is assumed that they are more reluctant to resolve this issue & please help me to refund my money of inr 2013.00 that has been credited to medplus pharmacy from my allahabad bank saving account on 02.05.2020 at 09:37 hrs.
Thanking you,
Regards,
Saumitra banerjee
3d, gour sunder sett lane,
Kolkata-50
Mob. No. [protected] / [protected]

Myself sri saumitra banerjee, have purchased some medicines from the medplus, 20a south sinthee road, kolkata-700050 (W. B.) on 02.05.2020 of total amounting inr 2013.00 against the following four nos. Invoices:-

Invoice no. [protected] dtd. 02.05.2020 of inr 893.50
Invoice no. [protected] dtd. 02.05.2020 of inr 615.50
Invoice no. [protected] dtd. 02.05.2020 of inr 124.00
Invoice no. [protected] dtd. 02.05.2020 of inr 380.00

During payment of the said amount (Inr 2013.00) i use my allahabad bank debit card twice. The medplus representative at the counter said me that the above transactions were not successful & asked me to use another debit card. As per his recommendation, i use my another debit card of sbi & payment done successfully to purchase these medicines.
But, it has been found that during initial transactions through my allahabad bank debit card twice as stated above, my account have been debited twice of inr 2013.00 x 2 & refunded of inr 2013.00 for the first time transaction only. The 2 nd time transaction amount of inr 2013.00 not credited to my account that has been debited from my allahabad bank saving account at 09:37 am on 02.05.2020.
The matter was informed immediately to the representative of the medplus counter & he told me that the amount will be refund automatically within 24 hours. After completing of 24 hours, when the said amount was not refunded i visit the of this medplus counter on 03.05.2020 & inform the respective person of this counter. Then, he told me to wait 72 hours & within this time the amount will be refunded to my account. Unfortunately, this amount is not refunded to my account till date. The matter was again informed repeatedly to the medplus unit of south sinthee road. But it has been assumed that they are more reluctant to resolve this problem & even not receiving my telephone call on 07.05.2020 at around 05:31 pm.

Please help me to refund my money of inr 2013.00 that has been debited my account through medplus, 20a south sinthee road, kolkata-50.

Regards,
Saumitra banerjee
3d gour sunder sett lane, kolkata-50

Medplus staff at Anna Nagar, Chennai not wearing mask inspite of government making it mandatory of the same. On enquiring why he did not wear he was least bothered to reply. Very careless attitude in such times. Also there was no sanitizer kept nor they were any barricades for social distancing. Being a big concern they have to maintain clean environment during such pandemic. In fact in all other stores the staff go to the extent of wearing gloves and keep the establishment clean and hygienic Medplus as a company is not bothered about the current pandemic nor taking any steps in complying with government regulations. They are least bothered about the safety of thier staff or of the general public.

Hi,
I would like bring to your notice that the tablet sheets are not giving as per specified number and they are giving in the form of full sheet which might be waste for us as it is more than required. I experienced this in two different medplus stores. I would like to request you that to let me know that this is the rule that you follow in your stores or store people are conveying us wrong. I[censored] want can provide the bill as a proof.

Dear sir,

Today i have buy the baby milk powder in Chennai Maraimalai Nagar medplus branch They have a billing difference with Product MRP price, , , Lost two times also I have got this issue please tack necessary action of this, In this cov 19 situation this is not right place tack immediat action tks

By
Selvam
Chennai