MedPlus India Complaints & Reviews

Respected sir,

This is to inform you that i had order medicine on medplus app

Payment method. Bhim upi.

Amount. 870.37

The transaction was successful but the order wasnt successfully placed so i kindly request you to please looking into the matter and please do the refund as soon as possible

Thank you

I am a customer of medplus for the past 10yrs. Today, i had a very worst experience with the shopkeeper basavaraj, i asked him to check for a medicine and responded rudely and completely denied to check in the system. Even after repeated asking also, there was no change in his behaviour. I would expect medplus to fire such people and take this feedback seriously to train their employees in customer handling. You can reach me on [protected].

Respected sir, i have booked one touch ultra strip 50s, mrp:1395/-booked through med plus online with my order no. Oapmm [protected]. And payment also paid through my net banking on 8th september 2019. Also payment acknowledgement received on that day. But i know my order is canceled through in your sms alreat. Why? Please pursue this matter with positive manner.

I placed an order for a pair of spectacles on 08/09/2019 against receipt voucher number [protected] at your outlet situated at sriramnagar, kondapur hyderabad 500084. The delivery date was 11/09/2019. When i went there yesterday at 1830 hours, i was told that the item is not ready due to muharram holiday and will be delivered to me on 12/09/2019 by 1230 noon. Today again when i went there at 1805 hours, the store incharge said as there was no delivery boy available, they will deliver to me at 1230 noon tomorrow iee on 13/09/2019. But neither they are intimating me telephonically to me or by any other means.
Kindly look into this matter.

Hi team i'm a customer of medplus. It is locating at maruthi nagar, madiwala, bangalore next to super gas when ever i will go to medplus after taking medicine without providing bill they will ask money if we demand then only they will provide the bill. Without bill there will be a different cost like 800 if they will give bill there will be some deduction like 750. Honestly i'm saying i will go to medplus because there will be diduction on medicine but they are doing fraud. I have taken a medicine getlight after that i asked provide me the bill that person who's entering the details of customer in system he is telling that there is no bill for this medicine. I asked why i use to take the bill for this medicine. For that he is telling that oh then that medicine details doesn't come to our system and then they are laughing 😂 😂 it is like insulting the customer. So please please don't go for medplus. Even iam going to post in facebook and youtube and instagram. Instead of that go to any other medical store at least there will be a respect for customers.

As iam an regular customer in medplus chennai
I felt very worst service from medplus (Busstand) branch which is located in kanchipuram
They dint even respond to my words i hv kept on repeating my product amd they dint even repondes fr it but they keep on billing for the other people who came next to me
Such an poor performance from them and i hv never expected this from u r store. Kindly take necessary action against them

Dear sir;
I refer to your bill no. [protected] dated[protected] where lenalid 10 mg is priced at 4516 (Correct) and lenalid 5 mg is priced at 4386 instead of 2196 in the month of june.in april from apollo as well as in august, again from apollo, i have purchased lenalid 5 mg at 2196 and i have bills for proof.in the same bill you cant be pricing 10 mg at 4516 and 5 mg 4386 when the price before june and after june of 5 mg remaining at 2196. I suspect it is wrongly labelled or what ever. I lost all the discounts i earned in several months in this one item excess billed. Please advice your indira nagar chennai outlet to refund the excess amount.

I am swapna guha, i had made an online payment
On 5th aug 2019 via net banking sbi.
The fund was deducted but the payment did not go through.
I have been requesting calls emails past 10 days but not getting any result. Everytime, i am promised in few days it will get refunded.

I raised ticket tck[protected]

Your payment of rs 421.71 for order owbmm[protected] was unsuccessful. For cash on delivery pls call [protected]

Please help me resolve issue.

I am not available on call all the time.

Prefer written response or message.

[protected]@gmail.com

Today in dharawad sringar medplus i buy medicine costing 347.50 due to technicle issue it shows failed but money debited from account later shows transaction successful ur merchant told u have to pay again u must contact transction services only we are not responsible for ur problems u must rsolve your self through the payment app they told they will contact you for the amount was deducted 2 times

Im pradeep kumar from visakhapatnam, andhra pradesh. I have drafted a mail 12days ago i. E on july 17, but there was no response n even reply the mail for what i have sent. Im serious about this... That i want to start as fast as possible. Please consider this request n look into it.
Kindly help me in getting the same.

Thank you

Regards
V. Pradeep kumar
Cell:[protected]

Ahmed nagar first lancer road land mark rock church... The med plus guys are misleading the flexi rewards points of customers they simple bill. The amount and typing their no. And creadit the customers rewards their no. Today i shock and see there is no transaction on my ac since 1 year i nearly purchse monthly 4000 worth amount medicine with out availing discount plz kindly take action those guys who doing fraud and taking advantage of customer rewards and ruining medplus name

There is girl named 'bilkish' in your patipukur med plus shop in kolkata. She is full of rough behavior and arrogance. Her attitude is like she is the owner of the shop. Couple of months ago i ordered some medicine online through her but that was not placed properly and i didn't get them at time. She refuse to take the responsibility and disagree that she didn't took the order. She constantly argu with me in such a nasty way and told me she didn't care any more about her behavior 'her behavior is "fine" '!!! Being a regular customer in med plus do we deserve such nasty behavior from a stuff? We didn't get any free service we pay for everything so why should we get this type of respons from a stuff? I request to the authority to please take some action against her. Thank you

Dear team,
I approached chennai velachery medplus shop to buy augmentine 625 and derphyline # 300mg for my father, he is 70 years old now suffering from severe cough and breathing problem, doctor prescribed to take only 5 days, based on doctor advise i requested medplus to provide 5 tablets but they refused to give derphyline # 300mg 5 tablets instead they are imposing me to buy 30 tablets full strip, i asked the pharmacist why you are not giving 5 tablets, why should i want to buy 30 tablet, 25 extra tablets they are selling to me, when i asked again and again they told they wont cut the strip because this medicine people wont buy frequently, really i am very much frustrated, i dont know how to take up this matter legally, we need permanent solution or this the normal practice in the pharmaceutical field.

Please advise

I went to a medplus show my doctor's prescription to get the tablet, immediately a person (Might be he is the owner) who said we don't keep bramhin doctors proscribed tablets. I felt
So offended, is this the way to call some one?
Why do you guys keep such a poor mentality guys as a staff?

For medplus my question do you keep tablets according to the caste, religion and nationality?

Address as follows.

Katha no 180/197, 198 old santhe maidhan, madras bangalore rd, kolar, karnataka 563101

My brother-in-law, praveen who is an m. D., works for kims, vijayawada, purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff. He brought it to my father for regular use. We stay in proddatur.
I have the bill even with me now.

Tax invoice number is[protected]

Now i understand that the strips for this machine are unavailable.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you replace for some other brand machinery free of cost.

Can your company reimburse the cost involved?

If you are unable to supply strips for ritecheck - why did you sell the machine?

My mobile number is [protected] and my email id is [protected]@gmail.com

My father is facing problems to check his sugar levels now. He resides in a village (Pallavolu).

Please replace the machine at the earliest possible.
Thanks in advance
Sunil

My brother-in-law, praveen who is an m. D., works for kims, vijayawada, purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff. He brought it to my father for regular use. We stay in proddatur.
I have the bill even with me now.

Tax invoice number is[protected]

Now i understand that the strips for this machine are unavailable.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you replace for some other brand machinery free of cost.

Can your company reimburse the cost involved?

If you are unable to supply strips for ritecheck - why did you sell the machine?

My customer id is 4668851. I purchased your ritecheck gluco meter as per your company's advt and influence of local medplus shop staff.

Now i understand that the strips for this machine are not available.

What is the use of your company product - if you cannot supply strips for the same.

Who is responsible for this, can you give replace for some other brand machinery with free of cost.

Can your company can reimburse the costs involved.

If you cannot able to supply strips for ritecheck - why did you sell the machine.

MedPlus - Pharmacy (Unit of Optival Health solutions Pvt. Ltd.)
Holding No. 81/1 K. K. Roy Chouwdhury Rd., Ward No. 126, Kolkata - 700008

Dated - 15/06/19
Time 13:35
The salesman was on computer (Male), Misbehaved in a way which is rude and not expected, the name of the salesman is not known, that way mention the date and time.
We want be a regular customer of MedPlus as the store is in our reach and has ambient environment. But the behaving of the keepers should be Checked.
Email id - [protected]@gmail.com

I was purchased medicines from your shop on 31st may 2019 through my credit card. Unfortunately it was debited same amount for 2 times. Invoice amount was [protected]. Amount was Rs1333. This amount was debited for 2 times. Medplus Garia Ramgarh br, B7/12/280D, Raja SC Mullick Road Ramgarh Colony west bengal, kolkata 700047.. Today i am visting your shop for two times but your employees are very rude behaviour with me.. i am very old customer in your organization. My customer id is 10309812.

Kindly look in to the metter and refund me as soon as possiable.

Regards
Arunava Datta
[protected]

Hi,
REGISTERED ACCOUNT MOBILE NUMBER WITH MEDPLUS: [protected]
SHOP ADDRESS:
PLOT NO:9025, TNHB(TAMIL NADU HOUSING BOARD), II-MAIN ROAD, PHASE I & II, AYAPAKKAM, CHENNAI, TAMIL NADU.
I am Saravanan. R, my mobile number is [protected] registered with Medplus. I live at Ayyapakkam and being a very long long customer of Medplus. But, as an incident happened to me with one of your employee named “Theresa” at Medplus Ayyapakkam branch, I think, I may have to STOP BUYING MEDICINES FROM MEDPLUS after, I was neglected and had a worst, horrible customer service with your employee Theresa at Medplus Ayyapakkam branch.
Along with this email, I have attached the web order bill copy, which I took photo. First of all, I don’t have any hope on the shop In-charge at all.
I usually wont go to purchase or get medicines during day time, because I have seen few times how your employee treats the customers.
But as I want to buy this BRINZOTIM EYE DROPS urgently, I went to Medplus Ayyapakkam branch on 27-may-2019 at afternoon 12.40 pm. Your employee “Theresa” was at billing counter. When I asked about the BRINZOTIM EYE DROPS, she said they didn’t have the stock. But by placing a web order, I can get the medicine on the same day evening after 8.30 pm. So, I asked her to place the web order and paid, after getting the money. She said, sometimes if the web order doesn’t come on the same day, the next day it may come. I MEAN WHY GIVING LIKE THIS FALSE PROMISES AND MAKING YOUR CUSTOMERS TO PURCHASE MEDICINES. As, I needed urgently that has to be medicated for my father. I just let this ago, because I know about your employee Theresa. So, after she says like this, friend who accompanied me with the shop. Asked her politely, whether they can give it as home delivery.
AND HERE STARTED THE REAL PROBLEM, YOUR EMPLOYEE SAID PURCHASE ABOVE 1000Rs. IS ELIGIBLE FOR HOME DELIVERY. I TOO SAID, THE SAME TO MY FRIEND. And, also said that, the employees from MEDPLUS AYYAPAKKAM branch has never made a house delivery for past one year.
This is because, in the evening times only two employees were there in the shop. So, I said they won’t be able to make a home delivery. ON A STRONG VOICE, YOUR EMPLOYEE THERESA STARTED SAYING THAT, I AM SAYING IT WRONG.
THEN, I ASKED HER TO CHECK MY HISTORY OF RECORDS, BY MY PHONE NUMBER [protected]. Because, it will show, how many years, I am buying medicines from Medplus with a minimum order value from Rs.2500 to Rs.3000 and more per MONTH.
Then, SHE STARTED TO RAISE HER VOICE ON ME AND SAYING THAT MEDPLUS IS DOING HOME DELIVERY AND THEY HAVEN’T MISS ANY. But, As I am aware that I am speaking to a female, So, I politely said That, you guys were doing home delivery, as I remembered it was two years ago. And, not made a single home delivery in present times. Because, whenever I ask for home delivery for past two years, the employees say, only two of them are available at the shop, so home delivery is not possible, due to shortage of employees.
But, ON A VERY VERY STRONG TONE SHE SAID THE EXACT WORDS ARE IN TAMIL “ANAVASIYAMA PESA VENDAAM”. THIS MEANS “DON’T TALK UNNECCESARILY”
Do you know guys what’s the meaning of the word, she said in Tamil? After seeing such an arrogant attitude from your employee. I got angry and asked her to cancel the web order and return my money. She asked me to write my mobile number and sign for the cancellation. I wrote on the top of the bill as “INAPPROPRIATE CUSTOMER HANDLING, CANCELLING THE WEB ORDER”
When, I asked her full name to make a compliant at Medplus customer care. She replied as “THERESA, Yaar kitta vena sollikonga, yenna vennumna pannikonga. YENNA ONNUM PANNA MUDIYAATHU”. This means, “YOU TELL ANYONE, AND DO ANYTHING, NOTHING CAN BE DONE TO ME”.
After saying this, she said SHE IS THE SENIOR MOST EMPLOYEE, IN THE SHOP.
Her way of speech and wordings towards me was like, WAS IN A WORST WAY. I REALLY REALLY GOT HURT BY HER DOINGS.
Not, only me she always treats the customers like; customer are begging for discounts and giving medicines free.
If we think in her way, If I stop purchasing medicines from Medplus, AFTERALL YOU ARE GOING TO LOSE AN CUSTOMER WHO BUYS, MEDICINES FOR 3000Rs PER MONTH. BY CALCULATING, YOU WILL HAVE A LOSS OF 36, 000Rs PER YEAR.
This will not concern like, just losing a single Customer. BUT, THINK LIKE THIS, BY HAVING SUCH AN EMPLOYEE LIKE THERESA AT MEDPLUS, IF 10 OF YOUR REGULAR EMPLOYEES LEAVE AND NEGLECT YOUR BUSINESS. Who is purchasing 3000 Rs, per month of 10 regular customers? For one year, 3, 60, 000 Rs you lose, can you guys do the math now.
My god, I have never seen such a HARD ATTITUDE from an employee in my lifetime. My first Question is, do you guys really provide training to your employees, how to speak to your customers.
So, I have decided to stop purchasing the medicines from you guys, by having this kind o[censored]nprofessional employees. I decided to stop having business with you guys, TO SAVE MY RESPECT AND DIGNITY.
FYI, no employees in your medplus shop wears an ID card, If so, I could have seen her full name and employee ID number.
I was very not able to draft an email about this issue to customer care. During these days, I came to find out that your employee THERESA, SHE IS NOT EVEN A PHARMACIST QUALIFIED PERSON, I AM WONDERING, HOW SHE IS ABLE SPEAK TO A CUSTOMER LIKE THIS!!!
ALSO, SHE HAS NOT EVEN COMPLETED HER 12 STANDARD EDUCATION. BUT SHE IS SAYING THAT SHE IS THE MOST SENIOR EMPLOYEE, IN THE SHOP. WHAT KIND OF COMPULSIVE ATTATIDE SHE HAS?
I BELIVE AS PER THE GOVERNMENT RULES, YOU GUYS SHOULD EMPLOY an B. Pharm holder in each medplus branch right.
Also, I found out by consulting with former employees at this branch, your employee THERESA at medplus branch is involved in some serious malpractice activities.
I want to meet your regional head of MEDPLUS and speak to him. I had bought the same BRINZOTIM EYE DROPS and NOVOMIX INSULIN from MEDPLUS ATHIPET BRANCH. AT MEDPLUS ATHIPET BRANCH (far away from my home) THE EMPLOYEES TREATED ME IN A PROFESSIONAL MANNER AND POLITELY.
And, I promise you guys, this is the last ever purchase will be made at MEDPLUS in my life.
Also, when compared to Medplus, Apollo treats their customer in a humble and polite way.
I strongly suggest you guys should get training from APOLLO MEDICALS, how to treat and handle customers.
PLEASE SEND ME YOUR REGIONAL HEAD MANAGER OR HIGHER AUTHORITY OFFICAL ADDRESS TO SPEAK WITH THEM, FACE TO FACE, IN-PERSON, and explain more what happened on that day to me.
I AM ALSO GOING TO POST THIS SAME TEXT IN SOCIAL MEDIAS LIKE FACEBOOK AND TWITTER. AND, IMPORTANTLY REGISTER THESE SAME WORDINGS IN THE CONSUMER COMPLIANT BOARD OF INDIA.

PLEASE CLICK THIS WEBSITE LINK BELOW, TO SEE THIS IN INTERNET AND ON CONSUMER COMPLIANT BOARD OF INDIA.

Thank you.

Regards,
SARAVANAN. R
Mobile: +91-[protected]