MedPlus India Complaints & Reviews

Address: MEDPLUS, - PHARMACY ( A UNIT OF OPTIVAL HEALTH SOLUTIONS PVT. LTD), GROUND FLOOR, SHOP NO 3 & 4 , NO 588/2A, RAILWAY STATION ROAD, URAPAKKAM, CHENNAI.

Sir, i have purchased insulin refill along with other medicine on 07.02.2019 from medplus, - pharmacy (A unit of optival health solutions pvt. Ltd), ground floor, shop no 3 & 4, no 588/2a, railway station road, urapakkam, chennai.

When i try to use the insulin, it was noticed that the same is leaking, immediately i have informed the above said pharmacy on 18.03.2019 they have asked to bring the same for check. Accordingly
I have handed over the same to them and they informed that the refill is broken and due to that only it is being leaking, and they refused to replace the same. To day morning (19.03.2019) i went to take back the damaged insulin refile one of the sales representative had asked to provide insulin pen for check. On her demand, when i am trying to provide the same, she refused to check and informed that she is not an authority to check.

Again, i have requested to inform the in charge of the name and contact tele no. Of the pharmacy. She refused the same and even not inform her name also.

You are therefore, requested to advice the pharmacy to provide / replace the new insulin refile immediately. Even if, the deny i will go for consumer court / or any other action against the pharmacy.

Thanking you,

S. Ravi sangar
[protected]

Apr 19, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you. Please be assured that your complaint has been escalated to the team concerned and will update you at the earliest. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

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I went to medplus konena agrahara store to purchase medicines. I was asked to open wallet account with minimum RS 3000/. I told him that I stay in kakinada AP state. He made me believe that it can be operated in kakinada also. I paid RS 4000/ and next day I took medicines. Balance lying is around RS 2500/. I am learnt that the scheme is not available in kakinada. I brought to customer care notice long back and my grievance is not redressed. I would like to mention that If it is not redressed in a week I will file case in consumer forum. This is for your information and necessary action.
K v s s n s sarma

Apr 19, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

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Address: Medplus Medical Stores, Near Yello Foot Over Bridge, KPHB 4th phase, Kukatpally, Hyderabad., Hyderabad, Telangana, 500072

I called up today i. E[protected] at around 4.50 pm and spoke to the pharmacist in medplus medical shop, near yellow foot over bridge, kphb 4th phase, kukatpally hyderabad and enquired about naxpro rd 20 mg and rantac od 300 mg. I was told both the medicines are available. I told them i will come and buy the medicines between 8.30 to 9 pm, and that gentleman said fine. But with lot of hopes (Since this medical shop is near by my home) i went at around 9-45pm and asked, unfortunately i am told the 2nd medicine rantac od 300 mg is not available. Why to give this type of false promise to a customer that to in the case of medicines which are most essential for any human being. This is the first time in my life this kind of bitter experience happened with med plus. I am very un-happy with the way medplus stick to their promise given to customer who comes with lot of hopes.

Apr 14, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Mar 12, 2019

Updated by saleem21hrd Dear Med Plus Authorities. Please be noted that Medicine is a very very important and high priority item in any human being's life. One can not post pone his ailment or pain. How your pharmacy staff confirmed with me the Rantac OD 300 mg is available and said please come and collect at 8.30 pm sir and all of a sudden how they can tell at 10 pm in the night they would say sorry we do not have medicine. They also say the stock is at forum mall centre. How much is the distance from forum mall to yellow foot over bridge Medplus Pharmacy, 4th Phase, KPHB colony, Hyd. They say now drivers are not available. Please remember there are many pharmacy shops in Hyd. not the only Medplus . Since it is near by I rang up at 4.50pm and after confirmation I went to collect medicine at 9.45pm. Around one month back I was advised to convert the bill in to points instead of discount. After accumulating the points, again they would say the items against the points given in the chart are not available sir. What is this happening. Please don't try to make the customers fools and don't make them disappointed. Tomorrow you or your relatives may badly required medicines on urgent basis, please remember this and try to rectify the system. If you can not run properly, please give to capable group to run the organisation. Best of luck.

Verified Support

Mar 13, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

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Address: Marredpally, 500026

Need a call asap with an expert... Took anti glare glasses and literally had worst experience... I does not have sight issues... West marredpally branch associates sai and other guy were so rude and even the customer service representative sandeep too was rude enough and arrogant behaviour... Need supervisor support... Worst medplus service..: need my money back asap... Such a fraudulent service... Other pharmacies like apolo is much better and many local pharmacies as well... Disgusting experience... U people increase the price and send alert messages saying 50% off etc...... Waste service

Apr 2, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2019

MedPlus India Customer Care's response Dear Customer,

We regret the inconvenience caused to you, would request you to share your Mobile Number. So, that we can verify with concerns regards the compaint and can resolve the same on priority.

For further correspondence, call our customer care helpline number[[protected]]/[ [protected]].

Appreciate your understanding and patience in this regards.

Medplus Customer Care Team,
(Call):[protected]
(Toll Free):[protected]
(Email): [protected]@medplusindia.com
(Email): [protected]@medplusmart.com
WhatsApp:[protected]

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Address: Chennai, Tamil Nadu, 600106

I have diabetic 73 years old mother and i have been buying medicines for the past few years from medplus pharmacy in arumbakkam, chennai-106 due their discounts and friendly service. Recently my mother underwent operation on her foot at apollo hospital due to her foot ulcer. For her medicines and bandages i approached medplus pharmacy, the pharmacist cant able to understand prescription written by doctor and very lethargic to search for the medicines they have, for the past week 2 or 3 times, i went to medplus they can't understand doctor's prescription then i went to another pharmacy there i can get that medicine. Yesterday (28/02/2019), i went to medplus pharmacy, i asked a medicine at the pharmacy, the pharmacist cant understand handwriting of the doctor and asked another pharmacist he rudely remarked that they only can supply the medicines, if purchase full prescription from them (Doctor wrote medicine for 6 months, i intent to buy for one month). This is a unprofessional conduct from them. We only go to medplus due to their discounts and friendly service. I want to know whether they are qualified pharmacist or 10th dropouts they cant understand even the name of the medicine. Hereafter, i wont go to medplus. Every month i was buying 2000 to 3000 worth of medicines from them.

Apr 2, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

Mar 01, 2019

Updated by Saiprakash.M As requested i'm submitting my MedPlus Id: 21708979 for your reference and further necessary action

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Address: Medplus, BTM second stage, near Mico Layout Police Station next to post office e, 560076

A regular cuatomer. My father had a doubt regarding the medicine purchased. The first time they gave the medicine it was wrong mg was supposed to be 50/500 and he gave 50/1000. My father was feeling something's wrong as he had skin irritations and he came with the presctiption to check if he will get a return if not buy a new sheet with the right mg.. I work nearby and i had come to see him in the pharmacy since hes near. Only to enter the medplus store in btm 2nd stage next to post office that the lady was shouting at him for his queries. I have not spared her and i have given her a great piece of advice on how to talk to ignorant elders. I am a regular customer and the guy working there have translated all medical terms properly and told to eat the medicine in half or to buy a new strip which is totally okay by me. Bt i will never go there for the 20% offer to this store ever. The lady said shes a medical person and she knows everything which exactly is my point. We do not know neither do the elderly ppl. I do not want any action to be taken against anyone but really hope she or anytime take a little understanding of what made me snap at her as she showed no trace of empathy.

Mar 30, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2019

MedPlus India Customer Care's response Dear Customer,

Thank you for contact us. We are sorry for the convenience faced by you we request to share the customer id or registered mobile no so that we can verify n update you or contact us on[protected] or e mail us [protected]@medplusindia.com.

Regards,
Medplus Customre Care

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Xerxes Erach Elavia

from Bengaluru, Karnataka

Mar 14, 2019

In co -opererative staff. Refusing to take order claiming non availability of the medicine in the main store. On enquiry, the medicine is available in other outlets. Also very arrogant. I need to speak with someone who is understanding. Please call back. Thanks.Rgds. Xerxes Elavia.
Store: Yelahanka 4th. Phase. Bangalore 560064.

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Address: 18 Street, Sarojini Nagar, Chennai, Tamil Nadu, 600099

Today i buy medicine on your outlet.
Damage medicine given to me, i requested to salesman for damage tablet i can't pay.
They said i you want to buy you can no one told you to buy.
They said that only one strip is there. Then i requested to cut one tablet and remaining nine tablet i can pay. They didn't accept and they insisted to buy.
This is not fare.
One tablet price is rs.66.43
I tried to upload the photos and videos but not uploading.
Shop address
Shop no-8: old no b-55
New no 44
Siva elango salai, 70 feet road,
Jawahar nagar,
Chennai-82.
Phone[protected]
Shop i'd s00247.
I will complaint consumer court also.

Mar 29, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

MedPlus India Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue.

So that we can escalated to the team concerned and also take appropriate measures to avoid such situations in future.

Appreciate your understanding and patience in this regards. Your relationship is important to us.

Thanks and Regards,
(Call):[protected]
(Toll Free):[protected]
(Email): [protected]@medplusindia.com

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Khaja Moeenuddun

from Chennai, Tamil Nadu

Feb 26, 2019

[protected]

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Address: Bangalore, Karnataka, 560047

I had purchased a lumbo sacral belt (Mgrm brand) in xxl size on jan 7th and have been struggling to replace it for the past one month. I have made multiple calls to the customer care helpline and have visited the medplus store on multiple occasions but it has been of no help. All they have done is make me run from pillar to post and call them up numerous times.
The customer care back end team keep telling me that the product is available at the store, however on reaching the store, the staff tell me that its not available. The last conversation i had, they had managed to source the xxxl size, however it was from a different brand (Dyna) and hence the size will again be a concern. I am looking for the mgrm brand and am at loss on how to proceed. I am tired of calling and talking to people. Hoping you will be able to resolve my issue.

Mar 23, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

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Address: Hyderabad, Telangana, 500047

This is rakesh i went medplus today i will be waited more then 15mns but he is respond properly just i touched shampoo bottle he shouted me in front of the other customers i feel bad his name shanmukh this not a first time malkajgiri, hyderabad store id:inaphyd00020 what he is said this is my store you go out first you tell anyone i didn’t care this not good way then i can shout and came out from the store really i feel bad bad bad... I nurversed without customers where is it medplus so please take the action that person shanmukh my mobile number [protected]

Mar 19, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you.

Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations.

For further correspondence, call our customer care helpline number[protected]/[protected].

Regards,
MedPlus Team.

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Address: 560037

Hi,

Medplus is cheating people. I had ordered online for some bandages from medplus. They gave wrong size and smaller size then which was mentioned. I gave complaint. They accepted the mistake but no action taken. I repected and gave a complaint again. No action taken. They toke the full amount after which they are not responding.

Medplus is cheating the people by give wrong delivery with no responsiblity and accountability

Mar 17, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Feb 11, 2019

Updated by Harsha Nagaraj Order No : OKAMM[protected]

Verified Support

Feb 11, 2019

MedPlus India Customer Care's response Dear Customer,

With reference to above complaint, we regret the inconvenience caused to you.

Please note that we have taken up your complaint and accorded it top priority expressly working towards resolving it at the earliest.

For further assistance, please callus on[protected] or reply us via email to [protected]@medplusmart.com

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Address: Chennai, Tamil Nadu, 600044

Last month i purchased medicines in medplus in rp road, hastinspuram, chrompet, chennai. Receipt was not given due to some issues. I had to go to that store further 5 times to get receipt after much argumentation from that side. This month today again after purchasing medicines the same sales person didn't even let me check the medicines against the bill. He started arguing with me for nothing in front of other customers.
Feel very disgusted about their attitude and service towards customers.

Mar 13, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

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Address: 560064

Hi.. I visited the medplus store near dhaba stop attur layout yelahanka new town bangalore on 04/01/2019. I asked the availability of only 2 medicines to the employee, he was very impatient and rude. He was shouting like anything... I advised him it was not the way to treat your customers... As i am a registered and regular customer to medplus... Immediately i walked off from the store and went to appollo pharmacy... Their services are excellent and i never ever visit medplus store in future... A very bad experience i had ever... Fed up with medplus

Mar 9, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

MedPlus India Customer Care's response We regret for the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

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Address: Hyderabad, Andhra Pradesh, 500090

On 26th jan'19, purchased some medicines and my bill was approximately 170/-. I have given 500/- but the store staff returned me 30/- and said i gave only 200/-.
I called to customer care to check the cc tv footage but they are not responding correctly.
This is not about the money but about the truth and justice.
Can someone check this? Otherwise give me the higher authority mail/phone to check with them.
Shop code:444. Pragati nagar medplus

Mar 9, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

MedPlus India Customer Care's response We regret the inconvenience caused to you.

We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

For further correspondence, call our customer care helpline number[protected]/[protected].

Appreciate your understanding and patience in this regards.

Regards,
MedPlus Team.

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A

Ankita341996

from Kolkata, West Bengal

Feb 19, 2019

Please refresh reward items
Include new items all
Old items we ordered previously so want a new items ...

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Address: 440022

I bought medicines from one of med plus outlet in nagpur of rs 921 (Actual mrp) i asked him to deduct discount, and he told me the bill is rs.957, and he did not gave me the bill said printer not working. I took the medicines to home, at home i calculated all the medicines mrp, which comes to rs 921. When i went there and asked him about this, he said i committed a mistake by taking amt. Of 2 no. Strips of one medicine and gave me another...

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Address: Kanchipuram, Tamil Nadu, 6000064

Hi sir / madam myself madan lal jain from chitlapakkam chennai my age is 65 medplus o[censored]r chitlapakkam is very worst on their service ordered for medicine on 5th of january still there s no response please take some necessary step my order id number s otnmm[protected] chitlapakkam sarvamangla nagar branch ch 600064 finally they regreted my order and returned my prescription after long wait kindly take some action on ur branch because this should not happen with others. Urs madanlal jain my contact number [protected]

Feb 13, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

MedPlus India Customer Care's response Dear Madanlal,

Thank you for writing to us.

With reference to e-mail below, we regret the inconvenience caused to you.

Please be informed your issue been issue has been escalated to the team concern will check and resolve it ASAP.

We appreciate your valuable complaint and assure you that appropriate measures would be taken to avoid such situations in future.

Thanks and Regards,
Medplus Customer Care Team,

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Address: West Godavari, Andhra Pradesh

I purchased some medicines in medplus pharmacy billed amount paid through by phone pe app but my first transaction success but medplus employee telling it's not paid so i paid second time my money is two times deducted, amount is 193.50rupees attached date is[protected] at 8.30pm on tuesday to continue the complete forward ing it's fastly response. T

+1 photos

Feb 3, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

MedPlus India Customer Care's response Dear Customer,

We regret the inconvenience caused to you.

We kindly request you to share your Mobile Number to resolve the issue.

Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

For further correspondence, call our customer care helpline number[protected]/[protected].

Appreciate your understanding and patience in this regards.

Thanks and Regards,
(Call):[protected]
(Toll Free):[protected]
(Email): [protected]@medplusindia.com

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C

CHANDANA AISHWARYA

from Delhi, Delhi

Oct 18, 2020

Payment failed but amount deducted from my account

two times transactions one transaction failed - Comment #3750127 - Image #0

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Address: Chennai, Tamil Nadu, 600034

Website: medplusmart.com

This is in ref. To my previous order (#otnmm[protected]) & preceding orders too; i am not getting the 20% discount you promised for online orders especially for gyclritegp2 sr tablets; this is happening again & again & i checked with your outlet in chennai-600034 where i pick up the medicines & they also said i should have got 20% discount instead of the 15% discount but couldn't explain ; hence this complaint asap.
Please "do" ensure the discount of 20% in subsequent orders; besides crediting the excess charges to my account such that i this credit gets discounted in my next purchase.

Feb 2, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

MedPlus India Customer Care's response We regret the inconvenience caused to you.

We kindly request you to share your alternate contact Mobile Number, as we have tried to reach you on registered number to update about the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

Kindly visit the MedPlus Store, as they'll check & do the needful.

For further correspondence, call our customer care helpline number[protected]/[protected].

Appreciate your understanding and patience in this regards.

Regards,
MedPlus Team.

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Address: 560032

When exchanged medicine extra money was charged. When asked given some silly excuses and clauses from the company. This pharmacy is at r t nagar bengaluru opp to florence school. Kindly resolve this at the earliest. The staff gives information which is not mentioned in the bill. Please do not confuse the customers as this is life saving products. Please do the needful.

Jan 20, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

MedPlus India Customer Care's response Dear Customer,

We are sorry for the inconvenience faced by you. we request to share your details or mail us [protected]@medplusindia.com or call us on[protected] to resolve your issue on priority.

MedPlus Customer Care Team

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M

Mansingh Pawar

from Savantvadi, Maharashtra

Dec 21, 2018

Medicine not return ' reward points till date balance but gift for customer not received staff very casual not concerned about customer only harassment to customer & make false commitment always till date nobody call me & only loss of money bared by me.

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Address: Bangalore, Karnataka, 560010

Have purchased 08 qty's of human mixtard (Diabetic) medicines, clearly reflecting the mrp as rs 143/- on the box but the billing was done to charge of rs 148/- dated on 04th nov'18, at medplus outlet, manjunathanagar, rajajinagar, bengaluru. The billing counter was not ready to accept the actuals instead argued rudely, denied it with some unacceptable reasons. I also have brought in to their customer care notice at [protected]@medplusindia.com on 09th nov'18 but no fruitful response from them as well.

Jan 9, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

MedPlus India Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We kindly request you to share your Mobile Number. So, that we can verify with concerns regards the compaint and can resolve the same on priority.

For further correspondence, call our customer care helpline number[[protected]]

Appreciate your understanding and patience in this regards.

MedPlus Team.

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M

Manogar Sai

from Chennai, Tamil Nadu

Dec 8, 2018

Dear sir,

i am your regular customer, i have purchase this time on online about 4 times. This time
your have not given 20% discount. I have complaint many times over phone everytime
they are telling they have sent it to i.T. Department and i can get it with in two days.
Still i have not received any reply billamount is rs.1201.00i have given below the details of the bill. Pleaseveryfy and give proper reply . I never expect this kind of service from your shop.

Invoice no. [protected] dated 26.10.2018 customer i.D 24605546 my name is
p.V. Manoharan, my phone no.[protected] my mail id is sai.[protected]@gmail.Com
i am staying in chintadripet.

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Address: Kurnool, Andhra Pradesh, 518006

Shopkeeper's responded in a rude manner when we asked the medicines for emergency. When we explained about the situation he didn't care and very harshly and satirically said "medicines will not come to you". Sometimes delay may lead to death of people. I request please don't employ such people. Address: near sri venkateshwara temple, medplus, venkata ramana colony, kurnool, andhra pradesh.

Jan 9, 2019

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

MedPlus India Customer Care's response We regret the inconvenience caused to you. We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future. For further correspondence, call our customer care helpline number[protected]/[protected]. Appreciate your understanding and patience in this regards. Regards, MedPlus Team

MedPlus India Complaints & Reviews

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MedPlus India reviews & complaints page 25

damaged insulin refill supplied - reg

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wallet scheme canvassed to me at konena agrahara be telling me that is acceptable in kakinada

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unable to get medicine through give prior information & got confirmation

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anti glare glasses

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lethargic pharmacists

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rude to the elderly

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damage medicine billed

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unavailability of product

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employee

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medplus is cheating.. don't buy from medplus online

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about the rudeness of the sales person towards customers

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medplus employee service issues

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transaction related

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not giving bill and taking excess amount

delay of medicine

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two times transactions one transaction failed

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overcharging

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taken more money when medicine exchanged

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billing issue

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service provider/ shopkeeper's response during emergency

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