MedPlus India Complaints & Reviews

I purchased a lantus 30ml insulin cartridge on 18th november. During billing the person dropped the cartridge and i asked whether it will not be damaged, he told nothing happened. Then my father started using that insulin for some days and each day he was complaining the insulin is not going inside. Then i thought the cartridge is faulty and approached the shop and their they told it has minute crack, so it is not working. Then i mentioned about the drop of cartridge on the buying date. But they are not ready to accept and replace the insulin. Then tried to approach the shop manager mr. Basa but he also telling that it cannot be replaced. I am a big customer of the medplus but still they are not ready to accept the issue and replace the cartridge.

On 21 nov 2108 i have purchased medicines to my father at medplus, malleswarm 17th cross for the amount 866/-

By mistake telling telnimac i told telma which was another tablet taking my father. After verifying at home, i went to shop for replacement.

The shop keeper told, the refund will be only 87/- the original cost of the medicine is 166/-

To get the full value i. E, 166, the shop keeper told that i need to purchase for 1000/- again.

Which is not convinced. For more quarries then have given a customer care number [protected]. Bill invoice number [protected] dated 21-11-18

I have given order for multi steam cooker against my reward points more than 3 months back. The customer care executive accepted the order after checking stock. But later i was told that it's out of stock. I raised complaint with customer care on email. Every time they say it's forwarded and close the complaint ticket.
This is not for the first time, earlier also i had to follow up several times for getting product against rearward...

I'm buying medicines and multivitamins and suppliments in many medplus stores. But recently in poonamalee store address (Ground floor, no. 3b, nambi street, poonamallee, chennai, tamil nadu 600056) the salesman name is perumal he is irritated. Everytime i go for buy stuffs he is pushing me to buy some local brand mass gainer. Now recently he never give medicine. I asked why, he said if i buy massgainer only he will give the prodect. I said it's not necessary to purchase that and he replied some other client willing to buy together so he won't give me. He have stock and his response is very irritating and makes hated. I requested to talk properly. But tht salesman so attitude. Is it any necessary to buy unwanted product to buy a own need products??

Every time when i buy a product from the store, the salesperson gives cash change back as vicks or halls. He is not giving proper change in money. He says not to buy in this store if we are not able to bring the exact cash. I have been buying medicines in medplus for a very long for my entire family. Hereafter i will stop buying from medplus.

Customer id: 35855151
Store id: intnmas00135
Gstin no. 33aaac07727m1z6
Address: medplus pharmacy, rk mutt road, mandavelipakkam, chennai

I had purchased medicines from medplus Pune bharatiya vidyapeeth branch. The doctor has now prescribed me a different medicine and I have been trying to return the previous unused meds in new condition. The store manager at first kept asking to come back tomorrow. This has been going on for 4 months now. He's extremely rude. And now saying he won't refund at all. I didn't even want the money. I just wanted to purchase other meds instead. This is very frustrating. Despite being a regular customer I have been given this treatment. You can check the cctv footage of how many times I have tried to return the meds.

I have ordered medicine on medplus app with Case No: TCK[protected] on 5th September 2018 for Rs 848.00/- by using my Central bank of India Credit Card.

During order time, app displayed that the medicine would be delivered in 24-48 hours.

On 6th September 2018, though the order not delivered they have updated the app as delivered.

I waited for 10 business days but medicine was not delivered.

As, it was emergency request for refund and cancelled the order.

On, 16 September 2018 received an email from medplus saying that refund initiated and the amount would be refunded in 10 working days.

Medplus Customer Care Team,
(Call):[protected]
(Toll Free):[protected]
(Email): [protected]@medplusindia.com
(Email): [protected]@medplusart.com
Whats app:[protected]

Hi team,
I'm frequently purchasing medicine from the medplus store which located in tc palya main road. Landmarks: opp to sbi atm, reliance fresh shop, 12 square apartments these are the three landmark near to medplus store.

Whenever i purchase any medicine they deny giving changes, sometimes they giving chocolates forcefully. I told them multiple times to give changes, still the storekeeper not following it. This happens for every customer in my apartment many people faced the same issue.

Giving 20% off and collecting money in this way. It creating a very bad impression on the medplus store.

Kindly advice particular location storekeeper.

Thanks.

Hi sir/mam,

I went to your outlet near bhashyam circle 66th cross shop and i purchased the medicine worth rs: 263 and it was under discount so the person incharged has refused to bill n sent us back and this is 4th time i'm facing it and some of my friends and neighbours also had the same experience so i m mailing u n pls look into issue or else it will be a bad name for the brand and will take it seriously n pls look into it as soon as possible. Thank you. (Fyi: even jana aushdi is near by that shop)

Regards,
Sanjeeth gowda

Hi, i purchased one product (Laktrum powder) from medplus store at no.88, 14th main rd, sector 4, hsr layout, bengaluru, karnataka 560102. But when i opened the box, the seal of the box was tempered and then i contacted the store for replacement. But the store person told it is not possible. Please help me. For your kind information, the product is for my kid and we have not used it as well. Store person does not believe it, do you think i will give the product to my kid which is exposed. If anything goes wrong with my kid who is responsible.
Bill no.[protected]
Bill date: 28/10/2018
Bill amount: rs. 382.50

Thanks
Yashwant biswal
[protected]

Nobody from your support team have done any follow up on the issue raised as below :-
https://www.consumercomplaints.in/medplus-india-wrong-billing-and-refusal-to-ack...⇄

when do you guys intend to resolve this ? The excerpt from the previous post is as follows :-

ello team,

Store details :
Store name : medplus amruthahalli
Address : no.136/6, amruthahalli main road, sahakaranagar post, opp sbi, bengaluru-560092

This is regarding the careless and rude behavior of the representative at the counter of the aforementioned medplus store. Please reach out to me for the retail invoice (Please corroborate the details i am mentioning below.)

My mother purchased some medicines, there were 3 issues from the shop attendant:-
1.in the invoice ending 25043 - the item with serial number 4 (Oxalgin nano 50gm gel) is erraneously billed.

2.in the invoice ending 24930 - the items serial numbers 3, 5 and 7 (Glycome t sr 500mg tab, primolut n tab and glycome t sr 500mg tab) were erraneously billed.

3. They have not mentioned the doctor's name in bill ending 25043 and neither customer's nor doctor's name in the bill ending 24930.

When asked regarding the same, the person at the counter was in denial and refused to give a new bill with the corrections and the return the amount in excess (Amounting to a total of rupees 278.79).

My mother is a salaried employee with an obligation to present her bills to claim the medical benefits in time. I request you to expedite the process of helping me in this regard. Since we are regular customers of medplus, if the amount is redeemable, even that is fine. I would also like to see you give a stern warning to the shop attendant/keeper since this is a black dot on the image of your medical company.

I have ordered medicine and made the payment online through mobikwik. The customer care of med plus called me and told that we need to cancel the order as the medicine name is little different than prescription and cancelled.
But they didnt refund my money back. Everytime i called, one customer care executive pick up the phone and told we need to check with account department and you will get your money within 5 working days. But that never happen.
It is a cheatfund organization. Please be careful.

I would like to inform the behaviour of the staffs
.. Mr debu and another new recruit in the shop ba/59, prafulla kanan kolkata 101 is becoming intolerant as they pass personal comments on a basis as if they are the owner not the employees over there... Even you ask for an envelope for medicines. Even the other new recruit challenged doctor's prescription for which the doctor will take action. Please take action so that they improve their behavior or else it is worst waiting for them

The guys r totally incompetent n even unaware of the composition. They always provide alternative medicine but not the one which public asks for as per doc prescription. For that reason got hospitalised also as the patient was sulphur, magnesium exepted. Bt they had given the other medicine although customer warned. Take necessary action or i will compllain to aiims also. The branch is located at mg road, thakur pukur, kolkata, west bengal 700063

Hello team,

Store details :
Store name : medplus amruthahalli
Address : no.136/6, amruthahalli main road, sahakaranagar post, opp sbi, bengaluru-560092

This is regarding the careless and rude behavior of the representative at the counter of the aforementioned medplus store. Please reach out to me for the retail invoice (Please corroborate the details i am mentioning below.)

My mother purchased some medicines, there were 3 issues from the shop attendant:-
1.in the invoice ending 25043 - the item with serial number 4 (Oxalgin nano 50gm gel) is erraneously billed.

2.in the invoice ending 24930 - the items serial numbers 3, 5 and 7 (Glycome t sr 500mg tab, primolut n tab and glycome t sr 500mg tab) were erraneously billed.

3. They have not mentioned the doctor's name in bill ending 25043 and neither customer's nor doctor's name in the bill ending 24930.

When asked regarding the same, the person at the counter was in denial and refused to give a new bill with the corrections and the return the amount in excess (Amounting to a total of rupees 278.79).

My mother is a salaried employee with an obligation to present her bills to claim the medical benefits in time. I request you to expedite the process of helping me in this regard. Since we are regular customers of medplus, if the amount is redeemable, even that is fine. I would also like to see you give a stern warning to the shop attendant/keeper since this is a black dot on the image of your medical company.

Sir, i am a regullar costomer of medplus. I booked one order for my mother in law on 9 th oct 18. On my registered mob no [protected] from orakol branch, bhubaneswar odisha. When i collect medicine by the time i told the name of patient sales man taken out comp bill on my name. As it was a claiming bill of ppt paradeep hospital. When i told them to cancell and give fress bill they manually ammended and put stamp on that which is not accepted by claimant section. They are not giving fress comp bill on patients name. Kindly help me. Can i get a fresh comp bill or not? Waiting for your responce thanking you.

Hi team,
I purchased medicines (Aug 15, 2018) from medplus and paid via phonepe app. Payment got successful (Money got deducted) but the shop owner (Avadi medplus) refused to give medicines stating that bill was not generated in the system.
I have raised a ticket to medplus but still i didnt get my refunt amount from medplus.
Store details: avadi check post, avadi-600054

Purchased medicines in medplus worth rs 500 plus and given debt card and seen that some kind of receipt little bit came out from the machine seen that no sufficient paper in that and messege came on my registered mobile no that the amount has debited from my account after couple of days medplus outler p& colony dilsukhnagar hyderabad 500060 branch asking me to pay amount after 7 to 10 days i went to bank and enquired that whether amount has been credited to my ac or not but bank officer says not and i have taken written letter stating that my amount is not credited and the said letter submitted in the outlet and told them whenever my visit to bank once again will verify. Bec of bussy in job unable to go to bank and today evening hours one person called on to my mob no [protected] and spoken adamant manner and threatened me i will be paying or not bec of these development i stooped purcasing medicine and shifted to appollo outlet where the service is good and service is good even though i purchased 70000 plus medicines from medplus even they have not shows min respect

Home delivery not being done even though I am a loyal customer to medplus for the past 2years and purchasing more than 1000/- for every visit at Medplus, Gurudwara branch, Visakhapatnam . They are being rude to the customer and saying they are not the concerned and another guy saying it's not mandatory for them and he doesn't have the petrol for his bike. My house is located backside of the Medplus store and he is giving some vague answers that he was only present in the store. When I reached there after half an hour there were 2 persons and the third one was roaming outside.

Today i have purchased medicines from your urapakkam madras branch no.in tn mas-00305 through bill no.[protected] dated 02.10.2018. Myself felt very hurt that after my purchase one sales girl started billing my medicines, she completed two out of four medicines, at that time another sales girl interfered my billing and started acknowledging the supplier through system, for which what is the harm in to complete my bill which is already in process, for which the sales girl asked me why don't you go to other pharmacy if you are so urgent. Immediately, i seek sorry and informed the sales girl, henceforth i will not come to you.

This is not a complainant, just i wish to share my feeling about medplus (Customer of more than 9 years)