MedPlus India Complaints & Reviews

Sir, i had purchased 2 sheets of gabaneuron nt 300 mg from medplus (Store id inkablr0005) (Phone[protected]Club road, vijaya nagar, bangalore) on 22nd august 2017. After using 2 tablets, i developed some kind of an allergy and was asked by the doctor to stop using these tablets immediately. However, when i wanted to return the tablets, the store did not accept the return of the sheet wherein 2 tablets were used. They said they cannot accept returns eveb if 1 tablet is used. This does not make any sense at all as they do sell such tablets in small quantities to customers. What should people do if the medicines are changed by the doctors? This is extrely unfair and customers would be left with no choice but dump those unused medicines in the dust bin. Moreover, the staff was extremely rude despite me being a regular customer of medplus for quite some time.

I would request you to look into this and provide necessary warning to the store and help me return the unused medicines. This is not about money. This is more about policy and would go a long way in helping many such customers who may want to return expensive medicines in future due to unavoidable circumstances.

Regards
Bohra
[protected]
Customer id 25575947

Name : padmanaban. K
Mobile number : [protected]
Medplus customer id : 7124274.

I am using medplus for past 2 years for medicine purchase for my monthly needs regularly.

Yesterday (16-aug-2017) night at 22:30 i received a sms from medplus stating my "reward points of 539.00 have been redeemed for products worth inr 1055.00 on 16 august 2017".

This was happened without my knowledge. I have not raised any redemption of my flexi reward points.

This activity may happened in medplus, kolathur poombuhar nagar pharmacy.

Please enquire and let me know the answer.

Thanks,

Padmanaban. K

Dear sir,
As per the details attached letter to medplus supervisor. I was supplied with damaged medicines by the medplus on 30.7.17. This is not the medplus problem and i am sure this is the manufacturing defect of the medicine by the manufacturer. I have thrown few tablets and one strip got replaced yesterday by medplus. We except a quality medicine from medplus and the replacement of damaged medicines.
Regards
N. Kumar

On 9th august, purchase made at store id:imaphyd00010 (Location:new bhoiguda), mrp for calpol 500mg as per print was 13.07, whereas the bill was made for 13.32 and the bill amount was rounded off to 13.50.
Cashier at the store returned my change while again rounding off the bill amount to 15.0, adding a chocolate and refuse to give me the tablets if i am not taking halls chocolate worth 1, as it is of no use to me.
Invoice no. For the above incident is #[protected].

Request for appropriate action to be taken and hoping for a positive action from the concerned officials.

Hi team,

We order online arthorun liniment - 4 nos on 02-08-17 wed 4.30 p. M

As per your policy customer order the product it will deliver on 48 hrs.

I don't what is your compnay policy.

Today friday 04-08-17 still now i not recvied the product some many time i will called your customer services people telling it come today eod.

Kindly check advise asp.

Regards
Mohan v

Not providing proper service and stock problem at store. Few staff have less knowledge about pharmacy.. How you recruit like this staff. Even they don't notice the drug power. Ex i need a 80/5 mg drug and they given me 40/5 and tell us that take two.. But how about 5mg powers double?? Double power also impact to body. If something happens then who will responsible?? Please put proper staff who have proper knowledge..

Dear concern
My name is praneetha from hyderabad. My order id is otgmm[protected] i ordered medicine on 1st aug 2017. It's more than 24 hours and still i haven't received the medicine. I did call them two times and ask for a manager or any superior person to talk to and raise the query but staff refused and been rude to me and aggressive. Medplus promise to deliver your order between 4- 24 hours but they never follow this. T basically medplus miss guided customers by saying time frame and never follow.

I hv booked online on 27 july 2017 by 3:17 pm by order no. Is
Otnmm[protected] for net payment rs.1380.38. When i hv recd the same in shop they said one medicine gibtulio 25 mg tablet is not there, when i had gvn order for 2 pkts, only 1 pkt avble. Ok i agreed. But when putting bill they also avoided 15% discount. This is not mistake, u hv to gv properly which i hv ordered. I had gvn only order by online 15% discount.
One another point be noted that in bill they have some other doctors name, instead what i had in prescription.
Please take necessary action, and return me whatever excess amount taken by that shop.
Am in chennai saidapet: my name: hukamchand p. Age 63.
My cell number [protected] is registered. I was regular customer o[censored]rs shop more than 5 years.
Plse take necessary action and reply me earliest.

Thanks..

One of the leading medical store in bangalore medplus, denied me the medicines when i went for purchase. The shopkeeper said either i should take the whole strip of medicine of tablet budez cr, which costs 14rs per tablet.
Medplus didnt give 2 tablets, and where forcing me to buy the whole strip.
When i refused to buy the whole strips, they misbehaved and denied the medicine and the contact of the manager of the shop.
The action was completely unacceptable and a matter of medical negligence.

Request you to do the strict actions against the retailer, since they have polluted the medical ethics. Also request you to revert if any further fir has to be filed.

Medplus
Remco bhel layout, gattigere, rr nagar, bengaluru, karnataka 560098

I am an old customer id 5336121 from chennai. Although govt. Has reduced the rates of medicines pertaining to sugarsince march 2017 as declared vide media. Your outlet at chennai slinvoice no [protected] receipt voucher no. Ot no dtn[protected]. Medicines supplied are of mfg 2016 valid till 2018. But the reduced rate of the medicines from 2017 not implemented. Kindly verify and do th4e needful

Regards

I had been to whitefield, bangalore 560066 med plus. My experiece was very bad. I had to buy caridiology medicine for my mother., though there were 3 guys to supply no one bothered to attend the customer. I had to ask him multiole times to give medicine. But no bothered to listen to me. Finally i had to go other medical shop to buy my medicine.

If this continues no one will buy medicine from your shop.

Hi,
I order monthly 4000 rs medicine from medplus. Out of which my monthly requirement for mucinac 600 is 90 tablets which cost 1800 per month, from my last order i rcvd damage medicine, i ignored as that was on the last pack which i open, but this time entire rcvd 4 packs were damaged/melted inside the packet, from outside it looks exactly fine, when i spoked to customer service the denied to replace the medicines as those were delivered on 4th and i called on 16th, how one can know and check the medicines inside the pack is damaged unless open it for having, when from out side there is no issue, need immediate action on this, need the replacrment or refund for the entire lot. Attaching digis for the same

Hi

I am ordering medicine with med plus from April '17, monthly 4000 rs medicine I order, for medicine Mucinac 600 my monthly requirement is 90 tablets which cost 1800 rs, from my last order started receiving damaged medicine, I ignored 1st time as it was only 3 medicines, this time the entire lot is damaged melted. When I called customer service they denied to replace saying order was delivered on 4 and you've called on 16th, how one will know that medicines inside the package is damaged without opening that, we can come to know only if we open it for having, f from outside package every thing looked fine, what kind of quality check happens in med plus before delivering to customer . That they simply despatch damage medicine, need an immediate action and replacement of refund of that medicine.

Hi,

Today i have visited medplus india outlet in rajarajeshwari ragar branch bangalore, where i am purchasing medicine from last 2 years.

Usually they never used to ask for prescription, but today they asked for it, since i went directly from officethey i dint carry the prescription.

I just asked how come rules suddenly changed today, staff started speaking very harsh and started behaving like gundas when i started asking, their valid license, and owner information they started threatening.

I just took photograph of their license, which seems to be expired on 2016.

I request to cancel franchise for this owner and demand apology in written from medplus company and rajarajeshwari nagar branch staff.

Thanks,
Raghavendra

I have purchased medicines costing about 3485/- on[protected] vide tax
Invoice no:[protected] at old santhe maidhan, madras bangalore road, kolar-563101.
The medicine mixtard 30 hm penfill 100iu 3ml inj which were supplied are damaged (3 pieces in out of 10 quantity)
And i approched to the shop on 10.07.2017. They replied that it is the fault of yours
And they could not replace it and do what ever you like.

If i buy less we wont get offers so i'm buying bulk but it will be in plastic containers so i cant check inside.

In this connection i am the regular customer of your shop for the last
2 years and every month i used to purchase medicines of rupees 3485/-.
It is the responsibility of the sales man to replace the medicine when he has taken money.
May be it is a small amount the reply given by the sales man is highly reprehensible.
I expect a proper reply for my complaint at an early date otherwise it is presumed that you dont have any answer to my complaint.

Customer id:24913726
Narashim reddy. R
Mobile #:- [protected]

This is raviteja m regular customer of medpuls kondapur rto office morning i asked delivery boy to give thyronorm 125mg but he gave me tablets thyronorm 25 after going home i observed that he gave the wrong tablet again i went and him to give the thyronorm 125 he told it is not available in this it's available in kondapur store i'll it by evening after 5 hours time i went to kondapur rto medpuls for the thyronorm he told drive is not you go and get it i told i[censored] would have tell me i would have go and get morning it self now ur telling me i told then he told drive is not ur wish i[censored] want u go r else wait for tomorrow. The way of talking is too rude

Please take the necessary and action

I have ordered a medicine rosuvas d 5mg tablet — 30 tablet on 2nd july. Today i got a call from delivery person that only 15 tablet is currently available and remaining 15 tablet may takes 5 more days. The tablet is very urgent for diabetes patient. Could you please arrange the remaining 15 tablet immediately by today.

Invoice no [protected]
Order id otnmm[protected]

Regards,
Prabu as

Ordered my monthly medicines on 30th June and got a message that it is ready for pickup on 1st July. Today i.e. On 3rd July to collect the medicines in MedPlus Keelkatalai, chennai, Tamilnadu - 600117. But the sales person told me that medicine is not available and told me that order is cancelled. This is never acceptable and very disappointed with Medplus. I am one of the customer for more than 3 years and didn't expect this from Medplus. But I would need the ordered medicine by today EOD at any cost.

Hi sir/madam,
This is regarding the non delivery of my order with med plus. I had ordered some medicines with med plus with order id - 3207493. The customer care executes say that it has been delivered however i never received the order.
I had been chasing the delivery guy since the delivery that and the response was "it will deliver today". Suddenly, one day, i received a message saying the order has been delivered. I don't understand where the order has been delivered and to whom.
I am really disappointed with the med plus services and there has been no positive results after series of complaints.

The order value was appx. Inr 2900.

Best regards,
Akshay

I went to mediplus pharmacy which is located in subramaniapuram, trichy 620020 on 22/06/17. I asked for medicines to the customer service person. He not even answered to my query if the medicine is available or not. I was waiting for more than 10 mins there is no response from the service person. I have never seen such service persons like this worst experience i had. I decided not to go to med plus any more and i will not recommend this pharmacy to any one.