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Updated: Oct 12, 2026
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MedPlus India reviews & complaints page 34

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L
Lokeshbshetty
from Bengaluru, Karnataka
Oct 3, 2017
Resolved
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Address: 577101

With respect to above subject we purchased meganfuron od tablets, from chikamagaluru branch having an id, inkachk00002 one sheet, after consuming the 2 tablets, has no reaction on patients so doctor has changed the prescription so we gone for ur branch for exchange, but they are not ready for exchange... So we are requesting to exchange the tablets, i am a regular customer to this branch having an id, 26873079. Since more than a year. So i am requesting u to exchange of these tablets as it is a national wastage other wise we go as judistriction laws thanking you. Lokesh c e. Agriculture officer. Chikamagaluru
Nov 4, 2017
Complaint marked as Resolved 
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Oct 04, 2017
MedPlus India Customer Care's response
Dear Lokesh,

We regret the inconvenience caused to you.

We have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

Our team will be in track with you by updating our follow-up process and we will provide you a feasible solution shortly.

Please get back to us for further assistance, call our customer care helpline number[protected]/[protected] or reply to us via email to [protected]@medplusmart.com.
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    ALPHA INDUSTRIES
    from Ernakulam, Kerala
    Oct 1, 2017
    Resolved
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    Address: Chennai, Tamil Nadu, 600029

    I went to buy medicines from medplus, 5/5, purasawakkam outlet today. The behavior of your sales man in this outlet is so bad that no decent person will ever enter this outlet again. When i asked him about the discount structure he was talking like a big boss without any respect and with out understanding who he is and to whom he was talking. I used to buy at least rs. 4000 medicines every month from your different outlets. I will never again enter your medplus outlets and i will write in all social medias about your salesman to take revenge of the insult i have faced today. A piece of advice: if you keep this type of people, no one will enter your stores because there are many other medical stores with friendly and cordial atmosphere with decent sales force. If you have to survive in the present buyer's market give your sale force some training to behave with the customers or send them to other medical stores to learn to behave with customers..
    Nov 2, 2017
    Complaint marked as Resolved 
    MedPlus India customer support has been notified about the posted complaint.
    Verified Support
    Oct 02, 2017
    MedPlus India Customer Care's response
    Dear Customer,

    With reference to complaint, we regret the inconvenience caused to you.

    We kindly request you share your contact details so, that we can resolve the same on priority.

    For further correspondence, please callus on[protected] or reply us via email to [protected]@medplusmart.com.
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      pratikmate
      from Deulgaon Raja, Maharashtra
      Sep 28, 2017
      Resolved
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      I m pratik mate from nagpur, sir i want to complaint about the rude behavior of employees working in medplus pharmacy, nandanvan. Nagpur. Sir they really not behaving well with the customers. They are always ready to do physical quarrel with the customer and use abusing language and also does not respect the progression. Sir please take the required action.
      Nov 2, 2017
      Complaint marked as Resolved 
      MedPlus India customer support has been notified about the posted complaint.
      Verified Support
      Sep 29, 2017
      MedPlus India Customer Care's response
      Dear Customer,

      With reference to complaint, we regret the inconvenience caused to you.

      We kindly request you to share your contact details so, that we can resolve the same on priority.

      For further assistance, please callus on[protected] or reply us via email to [protected]@medplusmart.com.
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        A
        Archana hanumantharaya
        from Bengaluru, Karnataka
        Sep 27, 2017
        Resolved
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        Resolved

        My registered mobile number is [protected]. On 11th september 135 flexi points was cut from my account with out my knowledge. When i complained about it they told that it will be refunded with in a week. But that never happened. So again in 26 the september i called the customer care number for which i was rudely told that it will be refunded with in 10pm on the same day, which never happened. So i have decided to register a complaint in the consumer court regarding this
        Nov 2, 2017
        Complaint marked as Resolved 
        MedPlus India customer support has been notified about the posted complaint.
        Verified Support
        Sep 28, 2017
        MedPlus India Customer Care's response
        We regret the inconvenience caused to you.

        Please be assured that your complaint has been already escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.Our team members are working on the same issue.

        For further correspondence, call our customer care helpline number[protected]/[protected].

        Appreciate your understanding and patience in this regards.

        Regards,
        MedPlus Team.
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          M
          masraj04
          from Chennai, Tamil Nadu
          Sep 27, 2017
          Resolved
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          I have purchased two numbers of betaloc 25 mg tablets from medplus triplicane branch (Located near post office triplicane chennai) on 12l06l2017 at 16.15 hours. I attach the details of the above. I approached the said branch for the last two months to exchange the tablets. But the staff are refusing stating that the supply is not from the branch. Hence i request you to exchange the tablets. For your information, i am regularly buying my medicines from medplus only.
          Nov 2, 2017
          Complaint marked as Resolved 
          MedPlus India customer support has been notified about the posted complaint.
          Verified Support
          Sep 28, 2017
          MedPlus India Customer Care's response
          Dear Customer,

          With reference to complaint, we regret the inconvenience caused to you.

          We kindly request you to share us with your contact details so, that we can resolve the same on priority.

          For further assistance, please callus on[protected] or reply us via email to [protected]@medplusindia.com.
          Verified Support
          Sep 28, 2017
          MedPlus India Customer Care's response
          We regret the inconvenience caused to you.

          We kindly request you to share your Mobile Number to resolve the issue. Please be assured that your complaint has been escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

          For further correspondence, call our customer care helpline number[protected]/[protected].

          Appreciate your understanding and patience in this regards.

          Regards,
          MedPlus Team.
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            P
            Palaniappan.
            from Delhi, Delhi
            Sep 26, 2017
            Resolved
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            Address: Chennai, Tamil Nadu

            When i went to pick up my ordered medicines on 25th sep to their (Medplus) thirumalai pillai road branch chennai, their billing system was not working and the staff was insisting me to take the delivery of medicines without bill. Of course, i refused it. Today, when i made a complaint with their customer care team, a lady from the same branch called me in my registered phone and asking me in a rude way why you have gone to customer care? She is not in a position to accept that selling the medicines without bill is a offence. Subsequently, i received a sms saying that if it is not picked up within two days, the order will be cancelled. Since, i was going to be out of station till friday, requested them to cancel my order and decided not to go for any medplus. First they must teach them to their staff that how to speak to a customer and selling medicines without bills is an offence.
            Oct 28, 2017
            Complaint marked as Resolved 
            MedPlus India customer support has been notified about the posted complaint.
            Verified Support
            Sep 27, 2017
            MedPlus India Customer Care's response
            Dear Customer,

            With reference to complaint, we regret the inconvenience caused to you.

            We kindly request you to share your contact details so, that we can resolve the same on priority.

            For further assistance, please callus on[protected] or reply us via email to [protected]@medplusmart.com
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              R
              Rashmi Nanjundaswamy
              Sep 26, 2017
              Resolved
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              Address: 560092

              I wanted 2 bring medicines from india to canada. So went with a list 2medplus n got some medicings on d day of flight n only 4 of d items listed in my list were not of much stock. So v told medplus to cal us wen they get those 4items n came to canada. Wen my fat her went there to ask about d stock, med plus has billed al d items which v have bought already and billed for rs. 6000/-. V have already brought sufficient medicines with us. They can't send such a heavy weight medicines through courier and even if he sends we can't use so much. It will be a waste. Pls help us by taking back d medicines n refunding d amount. Pls help us
              Oct 27, 2017
              Complaint marked as Resolved 
              MedPlus India customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2017
              MedPlus India Customer Care's response
              Dear Customer,

              With reference to complaint, we regret the inconvenience caused to you.

              We kindly request you to share us with your contact details so, that we can resolve the same on priority.

              For further assistance, please callus on[protected] or reply us via email to [protected]@medplusmart.com
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                S
                Satbeer kumar bhakar
                from Delhi, Delhi
                Sep 21, 2017
                Resolved
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                Address: New Delhi, Delhi, 110021
                Website: Www.conaumercomplaints.in

                I don't think this is right time to book a complain. I am suffering from dengue right now.. You can imagine how angry i am.. Religare is the second largest company in chemist shop. I am doing this only for company becoz i am also working as a purchase manager. Today i went to satyaniketan branch at 10.35 pm for purchasing glucon-d. I asked to pay from paytm becoz you are giving 15% cashback schem... They first totally denied.. That system is not working.. After that i told him, in this month i came 4 or 5 time and you always told me this not working.. Then tried once and said the same thing. Then i asked him any cash discount. They refused.. I asked this becoz last time, they gave me 10% discount only when i will not take bill. After then cashier looking at me so angirly. I asked him his name. Then supervisor came and told me (Naam jaankar kya karloge?). After this i got angry with staff.. Right now i am feeling not well. So i cant explain u everything... I need a call from your side or i will go to the consumer court and i will teach the satff how to do job within sunday. This is my number. [protected]
                Pls whats app me.. I will call u
                Oct 22, 2017
                Complaint marked as Resolved 
                MedPlus India customer support has been notified about the posted complaint.
                Verified Support
                Sep 21, 2017
                MedPlus India Customer Care's response
                Dear Customer,

                With reference to complaint, we regret the inconvenience caused to you.

                We have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

                We would like to inform you that the issue has been escalated to the team concerned, we appreciate your valuable feedback and assure you that appropriate measures would be taken to avoid such situations in future.

                We appreciate your understating and patience in this regards.

                Please get back to us for further assistance, call our customer care helpline number[protected]/[protected] or reply to us via email to [protected]@medplusmart.com.
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                  S
                  s r hegde
                  from Kollegal, Karnataka
                  Sep 16, 2017
                  Resolved
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                  Resolved

                  Sir, hitherto I had high faith about you. But todays incident shocked me a lot.
                  I went to puchase one sheet of B complex tablet and one wicks. First he refused to accept card since the amount was 60/ he told, and minimum bill amount should be more than 100/. Then i paid 60/ and asked for thereceipt. He said that if recipt is issued, I have to pay more 3.20 as tax. I was shocked to hear this even this age of Digital India, a reputed firm like you are selling without paying tax, and also when no tax is levied, then I believe it is substandard product. This happened in Mysore Siddharthanagar outlet, which remained closed for months together for such illegal activities.
                  However I will lodge separate complaint with Drug Control Authorities and well as GST authorities. Shall I expect early action and transparent inquiry ? Bill number [protected]. shop number 1&2 Vinayamarga, Siddharthanagar, Mysore.
                  Oct 17, 2017
                  Complaint marked as Resolved 
                  MedPlus India customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 16, 2017
                  MedPlus India Customer Care's response
                  Dear Customer,

                  With reference to complaint, we regret the inconvenience caused to you.

                  We kindly request you to share us with your contact details so, that we can resolve the same on priority.

                  Please note that we have taken up your complaint and accorded it top priority expressly working towards resolving it at the earliest.

                  For further assistance, please callus on[protected] or reply us via email to [protected]@medplusindia.com.
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                    S
                    Sandyy Varadhan
                    from Chennai, Tamil Nadu
                    Sep 13, 2017
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu

                    I have asked nasal spray for my 9months old baby in ground floor old no:89, new no: 3, thirumagalam road, villivakkam, chennai. The buyer had given otrivin solution bottle kind. I purchased otrivin bottle for 46rs and back to home then the doc suggested me to give the spray type so i just return the bottle and i asked spray one.. They have given spray for 51rs without giving bill.. After i asked bill they told it will come only for mrp rate but they billed only 38rs. How cheated us by the simple way. They always sale the high cost of the medicine. Educated people itself cheated by them means how can the common people can get to know.
                    Oct 24, 2017
                    Complaint marked as Resolved 
                    MedPlus India customer support has been notified about the posted complaint.
                    Sep 13, 2017
                    Updated by Sandyy Varadhan
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                    ConsumerComplaints.in › MedPlus India › MedPlus India — billing issues
                    MedPlus India — billing issues

                    1 Review
                    Sa Sandyy Varadhan on Sep 13, 2017
                    Mark as Resolved

                    I have asked nasal spray for my 9months old baby in ground floor old no:89, new no: 3, Thirumagalam road, villivakkam, chennai. The buyer had given otrivin solution bottle kind. I purchased otrivin bottle for 46rs and back to home then the doc suggested me to give the spray type so i just return the bottle and I asked spray one.. They have given spray for 51rs without giving bill.. After I asked bill they told it will come only for mrp rate but they billed only 38rs. How cheated us by the simple way. They always sale the high cost of the medicine. Educated people itself cheated by them means how can the common people can get to know.


                    Complaint Status
                    [Sep 13, 2017] MedPlus India customer support has been notified about the posted complaint.

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                    Verified Support
                    Sep 15, 2017
                    MedPlus India Customer Care's response
                    Dear Customer,

                    We regret for the inconvince caused to you.

                    Please share us with the contact details so that we can inquire and can resolve the issue at the earliet.

                    Thanks and Regards

                    Medplus Customer Care Team,
                    (Call):[protected]
                    (Toll Free):[protected]
                    (Email): [protected]@medplusindia.com
                    (Email): [protected]@medplusmart.com
                    WhatsApp:[protected]
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                      S
                      Srinivasa Jai
                      from Tarikere, Karnataka
                      Sep 12, 2017
                      Resolved
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                      Resolved

                      Address: 560083

                      Ur people at kalyan agrahara bannerghat road bangalore not interested to sale products when i enter the store today at round about 9pm they are not at all bothered to ask they are interested to count the money i felt very sad they took 10mn to give one simple tablet despite of 3 people they are not showed any interest.in feature i may awide buying at med plus
                      Oct 27, 2017
                      Complaint marked as Resolved 
                      MedPlus India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 12, 2017
                      MedPlus India Customer Care's response
                      Dear Customer,

                      With reference to complaint, we regret the inconvenience caused to you.

                      We kindly request you to share us with your contact details so, that we can resolve the same on priority.

                      Please note that we have taken up your complaint and accorded it top priority expressly working towards resolving it at the earliest.

                      For further assistance, please callus on[protected] or reply us via email to [protected]@medplusindia.com.
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                        K
                        KGaesan
                        from Hosur, Tamil Nadu
                        Sep 8, 2017
                        Jan 30, 2025
                        This thread was updated on Jan 30, 2025
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu
                        Website: www consumer complaints,in

                        I am a regular customer purchasing medicines about rs1500 to 2000/- every month through. On line order in your mugalivakkam chennai 600 125.
                        Last month as per doctors advise i have ordered inzit 8 mg.40 tablets along with other medicines. While i have taken this inzit 8 mg. I was drowsiness shivering and swetting.
                        After report this to doctor, he had advised me to take amlong. 5 mg. I have returned all the 39 tabs to mugalivakkam med plus for exchange.
                        They have exchanged only 30 tabs and refused to consider for exchange of
                        &the balance 9 tablets in a strip
                        Stating can not be exchanged due to taken one tab consumed.&the expiry date is september 18th 2018.
                        In view of explained above, it is requested to consider for exchange the balanced 9 tabs also for considering the valuable customer.
                        Thanking you,
                        Yours faithfully,
                        K. Ganesan
                        📱 no.[protected]/[protected].
                        Oct 19, 2017
                        Complaint marked as Resolved 
                        MedPlus India customer support has been notified about the posted complaint.
                        Sep 08, 2017
                        Updated by KGaesan
                        Please refer to the complaint dated[protected] cited. Kindly considered to refund or exchange of other medicines for the value at Rs.99/per 10 tab strip.(9 Tabs only)
                        Thanking you,
                        Yours faithfully
                        K.Ganesan. Phone no [protected].
                        Verified Support
                        Sep 12, 2017
                        MedPlus India Customer Care's response
                        We regret the inconvenience caused to you.

                        Please be assured that your complaint has been already escalated to the team concerned and appropriate measures would be taken to avoid such situations in future.

                        For further correspondence, call our customer care helpline number[protected]/[protected].

                        Appreciate your understanding and patience in this regards.

                        Regards,
                        MedPlus Team.
                        Verified Support
                        Jan 30, 2025
                        MedPlus India Customer Care's response
                        As per above complaint we have resolved the issue
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                          Brajendra Mandal
                          from Kolkata, West Bengal
                          Sep 8, 2017
                          Jan 30, 2025
                          This thread was updated on Jan 30, 2025
                          Resolved
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                          Resolved

                          Dear sir
                          I visited the medplus medicine store rathtala, kol-56. The sales person named bikas give me the medicines of wrong order number (Order through online) and next time called me to return the same but denied to back the cash and insist to buy the medicines of correct order number though i request to cancel the online order. I had to meet several times to termite the dispute what was caused due to utter negligence and misguiding.
                          Oct 14, 2017
                          Complaint marked as Resolved 
                          MedPlus India customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 08, 2017
                          MedPlus India Customer Care's response
                          Dear Cusotmer,

                          We regret the inconvenience caused to you.

                          Unfortunately, we are unable to retrieve any order With the details provided by you. Hence, we request you to kindly write back to us with your valid order id or with the valid contact details or call us back @[protected] to check and to resolve the same ASAP.

                          Should you require any further clarifications or assistance, please reply to us via email to [protected]@medplusindia.com
                          Verified Support
                          Jan 30, 2025
                          MedPlus India Customer Care's response
                          As per above complaint we have resolved the issue
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                            A
                            amar.np
                            from Mumbai, Maharashtra
                            Sep 7, 2017
                            Jan 30, 2025
                            This thread was updated on Jan 30, 2025
                            Resolved
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                            Resolved

                            Address: 560078

                            I had ordered the product on the 05/09/2017. But the customer care did not start the shipping siting that they were unable to get in touch with me but i had never been contacted by them.in turn seeing that they had not started the shipping i gave a call to the helpline number[protected] and had to get the order approved and tell them to start shipping.
                            Today is the 3 day and still the status says that the shipping is in process.
                            Oct 13, 2017
                            Complaint marked as Resolved 
                            MedPlus India customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 08, 2017
                            MedPlus India Customer Care's response
                            Dear Customer,

                            With reference to the email below, we regret the inconvenience caused to you.

                            We kindly request you to share us with your contact details so that we can resolve the issue on priority.

                            Please note that we have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

                            For further clarifications or assistance, please callus back @[protected] or reply us via email to [protected]@medplusindia.com
                            Verified Support
                            Jan 30, 2025
                            MedPlus India Customer Care's response
                            As per above complaint we have resolved the issue
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                              B
                              biswaranjanbehera0745
                              from Kolkata, West Bengal
                              Sep 6, 2017
                              Jan 30, 2025
                              This thread was updated on Jan 30, 2025
                              Resolved
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                              Resolved

                              Address: Khordha, Odisha, 751002
                              Website: [email protected]

                              Sir,
                              My self biswa ranjan, and my mobile number is [protected], i booked a rite check blood pressure moniter in emergency case today morning at chekaisiani medplus, bhubaneswar, odisha, he tell me ur order will received today evening. But know he tell on account of network problem ur order are not processed. Online booking price is 1360/- and case price is 1460/-... Wt can i do... Tell me
                              Mar 13, 2025
                              Complaint marked as Resolved 
                              MedPlus India customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 30, 2025
                              MedPlus India Customer Care's response
                              As per above complaint we have resolved the issue
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                                P
                                Purushottama Dn
                                from Bengaluru, Karnataka
                                Sep 5, 2017
                                Jan 30, 2025
                                This thread was updated on Jan 30, 2025
                                Resolved
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                                Resolved

                                Address: Bangalore Urban, Karnataka, 560058

                                Dear sir.,
                                I am purushottama d n, i went to buy a tablet for fever and cold, after buying the tablets, i have given 10 rs which tablets cost is rs 5 but sales representative denied to give products beause she told us we don't have a change of rs 5 for return back... This is very ridiculous, i have visited many times, 80 % giving same answer
                                Office location : leggere main road
                                Oct 8, 2017
                                Complaint marked as Resolved 
                                MedPlus India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 06, 2017
                                MedPlus India Customer Care's response
                                Dear Customer,

                                With reference to the email below, we regret the inconvenience caused to you.

                                We kindly request you to share us with your contact details so that we can resolve the same on priority.

                                Please note that we have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

                                For further clarifications or assistance, please callus back @[protected] or reply us via email to [protected]@medplusindia.com
                                Verified Support
                                Jan 30, 2025
                                MedPlus India Customer Care's response
                                As per above complaint we have resolved the issue
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                                  A
                                  abilasj
                                  from Chennai, Tamil Nadu
                                  Sep 4, 2017
                                  Jan 30, 2025
                                  This thread was updated on Jan 30, 2025
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                                  Resolved

                                  Address: Chennai, Tamil Nadu
                                  Website: med plus

                                  I had a bad experience last night.
                                  I ahd 1200 points in my account, but last night some unknown person has mis used my account and has bought products for those points and i am left with zero points.
                                  I am shocked to know tat a person has used my med plus number and has bought the items. That shop has issued the products without asking the id card and has just issued the items on just like that.
                                  Since i saw the message i called the med plus call centre and found under which branch the mis use has occured.
                                  I am very much depressed tat all my valubale points have been mis used.
                                  The branch where the mis use occured is med plus, bazar road, mylapore, chennai.
                                  I pitty for all the med plus users, since this could happen for each and evry person, just like by giving the account number u can take ones valuable points, this is not a right way to get the products.
                                  So i request u to change the order of taking the vluable points items by asking the user to show his\her id card.
                                  Do the needful and help me to get my points back
                                  Oct 11, 2017
                                  Complaint marked as Resolved 
                                  MedPlus India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 06, 2017
                                  MedPlus India Customer Care's response
                                  Dear Customer,

                                  With reference to the email below, we regret the inconvenience caused to you.

                                  We kindly request you to share us with your contact details so that we can resolve the same on priority.

                                  Please note that we have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

                                  For further clarifications or assistance, please callus back @[protected] or reply us via email to [protected]@medplusindia.com
                                  Verified Support
                                  Jan 30, 2025
                                  MedPlus India Customer Care's response
                                  As per above complaint we have resolved the issue
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                                    S
                                    Suvarna Kumar A.H
                                    from Karnal, Haryana
                                    Sep 3, 2017
                                    Jan 30, 2025
                                    This thread was updated on Jan 30, 2025
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                                    Address: 560030

                                    Today morning at 11.15 am we visited 16 th cross lakkasandra, bangalore 560030, we observed that one of the employe is rudely behaving with the customer, we kept quit, after all purchase we have 2000 cash as a payment but immediately he became furious and start shouting that he don't have change, i politely asked if you don't have the sufficient change i will go and get it from outside, but even he his having sufficient change he his not ready to give., i told him that it's a esteemed med company you should not behave like this with the customer sure it will tarnish the image of the company. But he told that when i am here it's my shop so it's my decision if you want take otherwise walkout. And he boldly told that i[censored] want to complaint take my photo also i will not care for anyone. This is the version of your employee.in this connection i am attaching his pic also for your perusal and action. It's left to the great/pioneer in the medical industry company to take care of his image.

                                    Thank you
                                    Suvarna kumar
                                    Oct 8, 2017
                                    Complaint marked as Resolved 
                                    MedPlus India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 04, 2017
                                    MedPlus India Customer Care's response
                                    Dear Customer,

                                    With reference to the email below, we regret the inconvenience caused to you.

                                    We kindly request you to share us with your contact details so that we can resolve the same on priority.

                                    Please note that we have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

                                    For further clarifications or assistance, please callus back @[protected] or reply us via email to [protected]@medplusindia.com
                                    Verified Support
                                    Jan 30, 2025
                                    MedPlus India Customer Care's response
                                    As per above complaint we have resolved the issue
                                    Helpful
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                                      B
                                      bhagavatham kuppuswamy vasudevan
                                      from Mumbai, Maharashtra
                                      Sep 1, 2017
                                      Jan 30, 2025
                                      This thread was updated on Jan 30, 2025
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                                      Address: Thane, Maharashtra, 421203

                                      Dear director / chairman
                                      I contacted [protected] and go thro my recordings how sweetly they are not taking commitments.
                                      Are the company taking my money for granted?? And making the patient to suffer???
                                      From: bk. Vasudevan [mailto:[protected]@indoaminesltd.com]
                                      Sent: friday, september 01, 2017 3:56 pm
                                      To: '[protected]@medplusindia.com'
                                      Cc: '[protected]@gmail.com'
                                      Subject: are you cheating middle class people

                                      Dear director /chairman
                                      My registered phone no [protected]
                                      Patient name is anuradha vasudevan - she is a grade-2 sugar patient.
                                      I placed the medicines order from kalyan 421203 dombivli 10 days before for rs 4000+
                                      Last one year everymonth i place order for rs 4000- avg permonth. I used to get medicines thro fedex within three days with out damage
                                      They promised me to send within 3 days
                                      Last time they despatched after 8 days.
                                      Courier could not deliver and i went personnaly to collect. They started courier thro a substandard courier.
                                      Entire package got spoiled
                                      Today at this time 3.51 pm my cell no [protected] kept on hold for 33 minutes
                                      Your executive is not coming on to the line to speak
                                      Can you give the contact numbers following persons to get back by money
                                      Apr 4, 2025
                                      Complaint marked as Resolved 
                                      MedPlus India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 30, 2025
                                      MedPlus India Customer Care's response
                                      As per above complaint we have resolved the issue
                                      Dear Bhagavatham,

                                      We apologize for the inconvenience caused, request you to share your contact number and AWB number. We will get in touch with you.

                                      Regards,
                                      FedEx Express
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                                        L
                                        loki1960
                                        from Bengaluru, Karnataka
                                        Aug 30, 2017
                                        Jan 30, 2025
                                        This thread was updated on Jan 30, 2025
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                                        Resolved

                                        Address: 560003
                                        Website: booked at the store on sunday

                                        Medplus gives vide publicity about giving 15% discount if we book online.
                                        But it is not correct in case of our kodandaramapura, bangalore. The staff in the branch intentionally delay the delivery. The behavior is very rood. Complaint to call center is not fruit full. I had made on online order at store on sunday. Yesterday i received sms and went to collect. Staff told as because net was bad asked me to collect my order today. By 1200 they unilateraly canceled the order mentioning delay in collection even though it was not my fault.
                                        When contacted the call center they told it was a mistake and asked me to collect the same today. When i went i was told the staff who canceled comes in morning and i need to talk to her or to call center. Even though i told that call center had assured me to pick up the delivery he made me wait for 30 minutes before giving the same pack which had been delivered to him previous day and was kept seperately.

                                        Staff in the branch are very arrogent. They need to be cautined or else the name of the company is getting tarnished. I have been buying medicines in the same company for more then six years now and i regret the service quality presently being extended in that particular branch
                                        Oct 7, 2017
                                        Complaint marked as Resolved 
                                        MedPlus India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 31, 2017
                                        MedPlus India Customer Care's response
                                        Dear Cusotmer,

                                        With reference to the email below.We regret the inconvenience caused to you.

                                        We Kindly request you to share us with your contact details so that we can resolve the same on priority.

                                        Please note that we have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

                                        For further clarifications or assistance, please callus back @[protected] or reply us via email to [protected]@medplusindia.com.
                                        Aug 31, 2017
                                        Updated by loki1960
                                        I went to the shop at 1930 and was made to wait for 30 minutes and to argue with your staff even after your call center had informed that they have resolved the issue and i can collect the medicine same day evening.

                                        from the shop i have tried your call center at least for 20 times but call is not getting connected.

                                        not happy with your responce
                                        Verified Support
                                        Sep 01, 2017
                                        MedPlus India Customer Care's response
                                        Dear Customer,

                                        With reference to the email below.We regret the inconvenience caused to you.

                                        We Kindly request you to share us with your contact details so that we can resolve the same on priority.

                                        Please note that we have taken up your complaint and have accorded it top priority and are expressly working towards resolving it at the earliest.

                                        For further clarifications or assistance, please callus back @[protected] or reply us via email to [protected]@medplusindia.com.
                                        Verified Support
                                        Jan 30, 2025
                                        MedPlus India Customer Care's response
                                        As per above complaint we have resolved the issue
                                        Helpful
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