Meesho Complaints & Reviews

Escalation_Incorrect product delivered - Sub Order ID[protected]_1
On the 7th of October, I ordered an item from meesho app for 424 rupees.
The item was delivered on October 16th.
When I opened the package, I discovered that it contained a completely different product.
I purchased 12 bowls but received a poor two-piece plastic packaging (see attached product photo).

When I tried to return the product, the quality kept failing because there were no 12 bowls in the box.

How come there will be 12 bowls if I was given a different product?

Its completely scam. I want my money back.

Order no[protected]
I have order 6 shirt but delivered only 1

Hi

I placed an ordered of 2 Quantity of this product id[protected]_1 . But I have received only 1 quantity. It was a combo of 3 pieces set and I ordered 2 Quantity which means it should be 6 pieces in total but I have only received 3 pieces please refund me my amount or deliver the another quantity.

I tried reaching out to meesho customer care but they are not helping me on this.

Please help

Please send the 2nd quantity or refund me the amount I paid for it

Thanks
Sonia

Hi Sir/ Madam,

I was ordered Aerosilver-Merchant Silver Glider Air Purifier which is one quantity. In the order they mentioned that it comes with perfume bottle with spray cap in the images.

Order ID:[protected]
Ordered on 22nd October 2023.
Received it on 28th October 2023 with partial product accessories (There is no spray bottle cap).
I was initiated a Exchange on same day because it is not allowing me for return request.

The product today (8th November 2023) received again with missing Spray bottle cap.

I reached out to Customer care and they said that, they can't do the needful because it is not under return policy.

I need full refund for the product. I am ready to return the product. Please do the needful.

I m seller,
That customer order fabric 2.5 mtr or 2.25 mtr more than 10 time
And always return and half mtr fabric or another fabric we raised complain on meesho many time but no resolution.. please help example image attached

This complaint is in concern about refund for returning the delivered product i did not order.
Contact no:[protected]
Product 1:
Product details: SKU Apperal_22
Size: Free size, Qty: 1, Color: Black
Order ID:[protected]_1
AWB: [protected]
Product 2:
Product details: SKU Apperal_22
Size: Free size, Qty: 1, Color: Black
Order ID:[protected]_1
AWB: [protected]

I ordered pack of 2 plastic box but I received 1

A-190 sector 22 noida a block
[protected]

This complaint is in concern about refund for returning the delivered product i did not order.
Product 1:
Product details: SKU Apperal_22
Size: Free size, Qty: 1, Color: Black
Order number:[protected]_1
Product 2:
Product details: SKU Apperal_22
Size: Free size, Qty: 1, Color: Black
Order number:[protected]_1

Ordered Saree:- Received dirty clothes
Delivery Partner - Delhivery
AWB Number - [protected]
Supplier - I KHODAL ENTERPRISE

This thing happening 2nd time. CSE used to ask initiate a return. Pickup man used to deny as product didn't match. Connect again in CSE they will put your call on hold.

I ordered 8 quantity of saree product from meesho but they delivered 1 saree only also 10 days gone no refund there happening? Many times call the customer care but they said to only please wait! That's the customer care work ??? The resolution not happen???

Having complaint against the different and faulty product received.always facing this issue with meesho only .Attached invoice. I received product in 4differemt packing with different names .look at the image I ordered lehnga and received used shirt in 4diffetent packing even in the attached screen shot it's clearly visible 4different invoice with different name of the customer and address both .
Order id[protected] from meesho online shopping app, Mobile number [protected]

I am writing to lodge a formal consumer complaint against Meesho Online Shopping, an online retail platform. My complaint pertains to a highly unsatisfactory and distressing experience I have had with the aforementioned company regarding a product order and subsequent customer service issues. The order in question is placed under Order ID[protected], and the product is a "Light Burgundy Coloured Semi Stitched Lehenga & Unstitched Blouse With Dupatta."

The chronology of events leading up to this complaint is as follows:

On October 12, 2023, I received the product I ordered, which was discovered to be in a damaged saare "Fatti huyi saari nikali" upon delivery. The product, amounting to 666 INR, was torn, signifying an utter lack of quality checks.

On the same day, I promptly registered a complaint through Meesho's chat support, resulting in the issuance of Complaint Ticket ID[protected]. The support agent assured me that a resolution would be provided within 24-72 hours.

However, my follow-up on October 16, 2023, revealed that the complaint had inexplicably been erased from your records. The support team requested that I initiate the complaint process again, issuing a new ticket number,[protected], and confirming the escalated order number as[protected].

Subsequently, on October 19, another complaint was initiated, with Ticket No:[protected], still associated with the same order number.

On October 21, 2023, I received an email from Meesho stating that my claim could not be accepted as I had exceeded the 48-hour window to report issues. This is despite my having reported the issue on the day of delivery, October 12.

This matter has not only resulted in a financial loss but has also subjected me to considerable mental distress due to the continuous runaround, disregard for my valid complaint, and lack of resolution.

I, therefore, respectfully request the following actions be taken:

That Meesho Online Shopping be held accountable for the defective product and the subsequent gross negligence in handling my complaint.

I demand a full refund of the amount of 666 INR or a replacement of the defective product as per the terms and conditions of the company.

I expect the Consumer Court/Forum to facilitate a prompt and impartial investigation into this matter and to help me recover the damages and compensation I am entitled to.

Lastly, I request that Meesho Online Shopping be directed to issue a formal apology for the inconvenience and distress caused.

In the event that my concerns are not addressed satisfactorily within a reasonable time, I am prepared to take further legal action to protect my consumer rights. I look to the Consumer Court/Forum to ensure that justice is served in this matter.

I am attaching copies of all relevant documents, including proof of purchase, correspondence with Meesho, and evidence of the defective product.

I ordered a jeans from meesho whose worth was 679rs.only this product was delivered me on 13th of October but on the meesho order status it was seen as cancelled and returned to supplier..but I received this product when I raise complaint against this to courier partner or meesho coustomer care they said I raised a req on the ur behalf and given me time wait for that tym and after that date when again asked from them they said ur validation date of this product has been passed...when I asked from courier partner that why he delivered me that product without label...he mentioned only my name or payment amount on that product...I was seeking from meesho for resolution they assured me that plzz don't get worry about this we will resolve ur problem but at the end they said ur validation has been expired

I have ordered a lehenga from meesho but they have sent a garbage saree.. When i requested for return & when the delivery boy comes he says they have not get updated so they can't pickup the product and told to talk to customer care to apply a non QC ... I tried to contact meesho customer care but they simply said they can't do anything

I have ordered TV cabinet worth Rs1197/- which was supposed to be delivered by 19th October 2023 but it was not delivered, after contacting customer care they asked me to wait for 24hrs, within 24hrs my product would be delivered but more than 24hours have passed my product has not been delivered yet

After contacting customer care multiple times also they are least bothered to take an action.

Order 2 Qty
order ID[protected]_1 for Rs 695
order ID[protected]_2 for Rs 981
Delivery received only on packed on 13/10/2023 and pais Shadowfax UPI ID xxxxx90798 Rs 1628
i had initiated a return and refund but the amount refunded is only Rs. 695, when will you refund the other amount

Meesho can delivered a product which i cannot ordered and and i also ordered another product when delivery boy is come and said it's both my order and i paid for both and after i returned order and picked up but refund is not arrived.

I placed an order from Meesho
[protected]_1, the product received is completely different.

I have raised return requests multiple times, all requests are getting cancelled. I have raised complaints also multiple times, no action has been taken against this.
Have called the Meesho helpline multiple times, no help is being provided.
They are stating from their side the product delivered is correct.

Kindly look into this matter, this is very horrible customer service.

That i am a seller name KT Styles on Meesho. On 16th Oct 2023, to my utter shock i saw that my payment of Rs. 5409.28 (Attachment is attached in photos) has been deducted as Ad cost without any intimation even when i didnt requested to start the Ads, the said amount was further increased to Rs. 9389.95. (Attachment is attached in photos), even after the request to stop the said service was made as it was without any permission.
To resolve this issue i contacted customer care but he did'nt resolved my issue and instead told me that the cost of Rs. 9389.95 will be deducted and neither my amount of Rs. 9389.95 will be refunded nor he will arrange my call or concern with his senior to be resolved.
That this is purely an intentional act by meesho, kindly help me to get the refund of Rs. 9389.95 as the Ads were not requested by me also no permission from my side was taken by meesho to start the Ads.