Meesho Complaints & Reviews

Team, I purchased Designer Vazes on June 18th and received them on June 27th, 2023 due to bad quality. I asked a rerun, which Meesho approved, and the courier guy came to my house to pick them up, but the courier boy came by bike and told me he would advise me to pick them up by truck since the Vazes were too large, and he went. I had been waiting for 10 days and no one had contacted me.
On the 10th of July, I called customer service, who advised me to resubmit the return request.

Now, when I called customer service, they informed me that my return was denied owing to excessive claims.

Meesho spent extra money on the courier, but we still paid. Meesho promised to pick it up but then denied it.

Mobile no: [protected]
Order number:[protected]_1

Hi Team,

I ordered a (full side tower pant 4) (Order ID[protected] for my son on 30th June 2023. And found that Size is too small for him. I ordered for 6-7 years old child and I got it delivered for 3–4-year kid size which was too small. I raised an exchange request for the item and again I got the same size 3-4 years. Whereas I ordered for 6-7 years old child. Now Meesho is not allowing me to exchange the product stating that you cannot request for further exchange and also, they are rejecting my refund request multiple times. I am selecting the reason as wrong size delivered. Their customer care representatives are not supportive at all and just saying we cannot return it as per company policy. Whenever I re- connect with them, they just keep my call on hold and later it gets disconnected. I do not understand what is company policy of Meesho here, do they want us to accept wrong sized products forcefully. This is really a pathetic demonstration of customer service. Kindly look into the issue and help me with the refund as soon as possible.

Name,
Vaibhav Bajpai
[protected]

I ordered 5 pieces for two products but only one piece delivered of each product to me. I contacted their customer care but I found they are the most unprofessional people sitting on other side. They were just taught to say “ we are sorry, we can’t help you”. Who will going to resolve the issue if they will not even listen. Who will going to bear the loss? I guess its a worst e-commerce platform and the biggest thief emerged from nowhere.

Completely different and old saree delivered and meesho is not accepting return. They are saying that they have delivered correct product. Meesho is fake, they play with customers.It is very disappointing.

Wrong product delivered and meesho is not returning it and not refunding my amount.

I've ordered 3pcs kids tshirts of quantity 11 which is of 2, 431rs but after opening the packet there is only one quantity of 3pcs of kids tshirts, when i tried to return the product they are not accepting the product and saying like they have delivered me full quantity of products .
This is the worst service by meesho i tried to take help of customer care number also but they are saying like it was updated as 11 quantity only but I've received only one quantity I'm not getting why the delivery boy has updated it as i received 11 quantity but i received only 1 quantity . This is not at all fair that I've paid 2k but received 200 worth products and not able to get my money back.

Sub Order ID[protected]_1
Kindly please look into this where it went wrong, I've the video proof also please refund my money!

They are not returning the product and they have delivered a totally different product.
Still they are not returning and refuse to refund also. They are not ready to take the product back.

They are not returning the product. They have sent me a totally different product and still not returning it and not refunding at all.
All most their every product has an issue but this time they send completely different product and not returning it and not giving my refund.

Meesho E Commerce Platform Is Playing With Sellers, The Sarees I Have Selled Being In The Capacity Of Seller I Have Received Back The Cut Pieces Of Clothes In Return.

The Whole Mistake Is Of Pick-Up Person Who Have Not Checked The Goods At The Time Of Return.

I ordered golden wedges on 2nd july 2023 in size 3 and received the package on 4th july 2023 same day i placed return and refund because i received the wrong product. Order id[protected]. It was a pair of new black heels in size 7. The outer package invoice has the correct details but the inside package product is different. It was a prepaid order. I placed a return but the pickup was rejected saying it doesn't match the picture the pickup person has. My return was rejected twice, even though i genuinely received a wrong product, in the reasons of return i listed completely different product (Different size and design) delivered. I called meesho service center 5, 6 times to clarify they said that in their system it shows that correct product was delivered but correct product was not delivered to me. I received black heels. Meesho service is not providing e any resolution. They are believing the system over the customer. They are saying that return the correct product and refund or exchange will be done, but how can i return the correct product when i received the wrong product. They are not providing any resolution, i even told them i can send picture proof but won't except that the system info can be wrong they are not letting you talk to their supervisor they put you on hold and then cut the call i called many times, and they are not admitting their fault. My mistake as a customer was that i ordered prepaid and received a wrong product which is 4 sizes bigger than my feet and they wont return or refund when they sent me the wrong product. This is my last request to return and refund or exchange, since i am losing hope in meesho service and will be choosing other e commerce platform at least they have faith in customers and accommodate them to provide a response. Its a genuine mistake it can happen that a wrong pair of shoes was delivered, i understand that but now no one is responding to my calls or messages on the app.

The product received is old and used and inspite of repeated complaints no delivery agent came to receive the return back.
The help center is the worst they do not help at all and to make it even worst they disconnect the call when you ask for solution and they dont have any.

Just now

Hi Team,

One of my relation received call from meesho and received below text and asking to pay money to get it.

Is it fake. Please check

*HI* *SIR* *WE* *ARE* *VERY* *GRATEFUL* *TO*

*INFORM* *YOU* *THAT* *YOUR
* *NUMBER*

*HAS* *BEEN* *SELECTED* *IN* *LUCKY*

*DRAW* *IN* *OUR* *COMPANY* *SO* *OUR*

*COMPANY* *IS* *PROVIDING* *YOU* *A*

*MAHINDRA* *XUV* *500* *CAR*

**************************************

*YOUR* *PRIZE* *AMOUNT* *OF* *12, 80, 000*

*WILL* *BE* *DEPOSITED* *IN* *YOUR* *A/C*

*WHEN* *YOU* *PAY* *12, 800* *1%* *OF* *YOUR*

*TOTAL* *AMOUNT* *AS* *TDS* *(TAX*

*DEDUCTED* *AT* *SOURCE)* *CHARGES*

**************************************

*🏪* *Company* *Address* *: -* *289/36* *Shridungi* *Gamharia*
*Jamshedpur* *Jharkhand*
*Pin* *Code* *-* *832108*

*🥏 COMPANY MAIL ID
📩 *[protected]@meesho.com*
🌍 *https://meesho.com*
🥏 *https://wa.me/message/ELPG7BU564UAI1*
**************************************

*(1)* *For Cash* *:- 2 photos, * *Aadhar Card, *

*Pan Card, * *Bank pass Book Front Side Photo*

*(2)* *For Car :- 2 Photos, * *Aadhar Card, *

*Pan Card, Driving Licence*

I ordered a Ceo men perfume worth 513₹
But when i received parcel There is no perfume the box Was empty .
Please help me.

I had prepaid order of 10 pairs of curtains for my father. And I got unnecessary things along with a heavy piece of brick. And when complaint was done at customer care they registered the complaint as missing product instead of fraud. Take necessary Action.

I had ordered a red & white t-shirt from Meesho on 19/06/23 which was delivered in 23/06/23 (sub order Id[protected]_1). But a totally wrong product was delivered. On raising a return request, the pick up boy refused to accept the product because QC check fail. The calls to customer care was not very fruitful as some said that it is not possible to return the product. However, for the multiple return requests raised, the pick up person refused to accept the product.
I am facing this issue for the 2nd time while returning a product that has been wrongly delivered.
I don’t want to lose my hard earned money for no fault of mine.
Also, the customer care at Meesho are not ready to escalate to issue to higher level as well. It seems as if they are not at all interested in resolving the issues as I keep getting different reposes every time I call them.

I m seller on meesho. I sold 2 music bulb, but i received 1 music bulb with remote missing and second music bulb is broken and remote missing. I made video about return packet. But still my issue was not solved.

Dear sir/ma'am
Please find the attachment
I have ordered in meesho & payment was successful to my side transaction completed but parcel not delivered then so many times call customer care service but money not yet refunded
So please refund money as soon as possible
Thank you
Ashish Upadhyay
[protected]

Amount debited from my account but order not placed. And customer care executive is not responding.

I ordered an yellow khadi saree priced Rs 2069 from Meesho (order I'd :[protected]_1). Instead they delivered a garbage item - a torn jeans pant on 23rd June 2023. I raised multiple return request but they are not picking the product up as well as not refunding the amount.
The customer care directly said they can't help.