Meesho Complaints & Reviews

Date of Incident -17 December 2022

Meesho Help Center no - [protected]

Description and Details

I ordered two suits and they delivered me two dirty torn sarees.
I called and wrote mail to meesho on same day 17th December(with in hour) and explained the products quality. I filed return request as well with completely wrong products.

Now Meesho's pickup boy is saying that image is not matching I can't take this product . How the image will match if I received wrong products? I said to pickup boy but he refused to pick my products and mentioned wrong reason customer not contactable although he met with me.

Initially They were saying we will pick these products as soon as possible

Now Today when I again called customer care executive, he said you received garbage you have to call us within 48 hr and instead of saying wrong products you should mentioned garbage although I continuously calling Meesho on the day of delivery with full condition of products how I know this products comes under garbage or wrong products .

Again Called customer executive Today he said no your product comes under wrong product . Delivery boy will pick up this order.

All Customer executives are giving different answers . But My products are still pending for pickups

I have all the recordings and CCTV footage (how product deliver to me ) as well as full unpackaging video and call recordings (with customer care executive and pick up boy). Due to limit I uploaded videos only

Resolution-

Messho please take your sarees and refund my money

Sub order ID[protected] Pashmina Designer Kashmiri Printed suit with Fancy Shawl

sub order ID[protected] Jay Shri Krishna Hot Pot Gripper Steel Bowl Plate Hot pot Utensil
Order placed for both on 9th dec, also showing product delivered on 14th Dec, but not received.

Called at help line thrice and third time the customer executive says no complaint registered. No resolution. Not even saying if anything can be done at their end regarding this or not. Executives says resolution will be delivered on email. But nothing satisfactory.

They dont even trace the delivery agent neither any refund assurance.

Meesho I always doubted for their products and services before any purchase and now I know the reason, wish not to be part of it.
So ridiculous and non friendly to customers, who are the one for which company is all about..

Purchased item from Meesho ( ID no[protected]and delhivery courier service delivered the courier, while paying on-line payment by gpay it was showing processing did not move to paid status, the delivery boy said pl make payment again or he will have to make payment from his pocket, so made online payment again, this time showing paid, . Soon they first payment went to paid status., so double paid. Now Delhivery courier service is saying they did not receive and the payment is with Meesho and they will have to pay refund.Meesho has received payment twice. Atteched screen shot of gpay status and bank statement, still no response.

I have not received my order yet,
please deliver my order as soon as possible.

delivery last date is 17 /12/2022

AWB

I'll order in meesho women kurtha set in 9th October .parcel received. But your Bangalure team some order win to Lucky prize details contact in my mobile and watsup news. Meesho is my Favorite online shop. but today disappointed in shop to fake news. my lose the payment 24300/- . so please arrange for my refund amount. Your Bangalore team phone no: [protected] & [protected] . I'll request for your team please refund my amount. my order id:[protected]

I had ordered 6-7 products from meesho, I have been a customer since long time so did not think that some fraud can be done. 2 orders got delivered, and one is completely different. I ordered salwar suit and a torn hoodie type tshirt is delivered. As soon as I opened app to return it, the msg popped up saying user validation failed. When called to customer care, they said nothing can be done.

I've ordered two hoodies and paid the amount of two but I received only 1 item.
The incident took place on 16/12/2022. My sub order ID is[protected]_1.
I tried reaching out for Meesho help centre support, instead of listening to my problem they kept my call on hold for way too long which was really very disrespectful.
I just can't support this scam and I need the whole refund.

Dear sir,

I Sejal S Patel Mobile No. [protected] Made above Order for Girls Party wear Dress Product - Angel Navy Yellow 01 Size 10-11 Year's
for Qty. 5 (Five) Nos. Yellow colours, Sold by TUSHAR ARUNBHAI KANSAGRA, Surat, GSTIN -
24CJAPK1786L2ZZ. I Received Only 1 (One) Dress Delivered today 03-12-22 at 3.15 P.M,
I had attached received parcel video for reference

Please Look into the Matter, Resolve the Query As Early as Possible

Regards,

Sejal S. Patel

I ordered a saree of rs 1628. I did payment via gpay but my order is not showing in order history.

There was a payment made to the meesho portal for placing an order on 9th October 2022. Then I received a product and it does not met the expectations. So I returned it and they issued a refund. However, till now there is no update of refund. I have contacted my bank that is SBI but they do not have any information about the same. Contacted Meesho multiple times, however, they use to give time frame, nothing more. Also once I received a call from a fraud person says that he is from meesho backoffice and will be refunding my amount that is pending. He was having all my meesho details and then he hacked my account and 19999 was debited from my credit card. It is a safety concern that meesho is not safe. Also I lost my huge money and no refund is done till now of any amount.

Amount deducted from my account Rs.2158 but Meesho order not placed

Money deducted Rs.2158 from my account thru netbanking but order didnt confirm

Item was missing in the package. Please help me. Please refund my money.

I received totally different and used product. I am following up with Meesho from last 7 days and the executives are saying that your complaint is raised and you will get resolution in 3-4 days. However as per usual process, I should be receiving an auto generated email from Meesho if complaint is raised but I did not receive that. Now on 08-Dec-2022, they are saying me that we cannot do anything because this is now out of seven day return window period.

This is a clear fraud that they are doing and cheat customers like this.

I paid for my order but order not placed

Order#[protected]
Order placed on 18th Sep 22, product delivered 30th Sep 22. Raised exchange request on same day, 30th Sep 22 as I received a defect piece. Return pickup got cancelled on 8th Oct 22 without any reason. Again exchange requested on 8th Oct 22 and this also cancelled by courier partner on 14th Oct 22. Again exchange requested on 14th Oct 22 and cancelled by courier partner on 18th Oct 22. Again exchange requested on 20th Oct 22 and cancelled by courier partner on 21st Oct 22. Again exchange requested on 2nd Nov 22 and cancelled by courier partner on 03rd Nov 22. Again exchange requested on 7th Nov 22 and cancelled by courier partner on 21st Nov 22. Total 6 times the request was cancelled without any reason. I contacted customer care on 29th Nov 2022 and the executive said he will initiate the refund for the same and I will get the amount within 7 to 10 working days. I didn't received any refund and I called again today, 7th Dec 2022 and now the executive was telling that they can't do anything as the return window got closed.

Two things I am not able to get:
1) My exchange requests got cancelled without any reason for 6 times and no action taken against the courier partner
2) When I contacted on 29th Nov 2022, executive said he is initiating a refund and not sure what happened with that

Same issue with Order#[protected]

Finally, for both the orders the customer executive says that they crossed the return window, and they can't do anything and I loose my amount.

Company name - Mobikwik.com refund Translation ID -meesho-MN4IQNPYCEMXVKRURTCA-1
Date of refund was success 26/11/2022 Refund Amount[protected]/- refund but its amount refund is not received only wallet /Bank account mobikwik is showing in app, now consumer want his amount to be refunded

As a lame customer also in this current covid situation we all get couriers as non contactable

Also as a customer we may think that may be meesho app is not updated with courier status and

the courier is getting an early delivery than expected.
Since,

The courier has a description what I ordered in meesho

the courier has all my personal information including mobile number, address, name, what I entered in meesho

the courier payment method is same as what I made in meesho.

I will consider as the courier is from MEESHO, there is less chance to think it is not from meesho.

Meesho has provided the information to the Supplier.

Meesho supplier put the origianl order on hold for some time and sent the courier directly with fish tank stones.

When we reached meesho customer care.

meesho is trying to blame me that I should be carefull while taking courier.

My request to everyone please dont take orders from meesho better go for an reputed online sites

So on 2 December i place a order on meesho of 462 it deducted from my bank but order not placed and when i try to contact with help center they are not responding

I don't know why but meesho block my id yesterday I need product so i think that i need to order in meesho but when we open meesho. Meesho showing user verification failed .