Meru Cabs Complaints & Reviews

I travelled on 22.08.2021 from Terminal-3, Delhi Airport to Hotel Claridges, APJ Abdul Kalam road, New Delhi. I have paid Rs.556/- as fair using BHIM UPI app from my UPI Id [protected]@upi. As per UPI app payee UPI Id is [protected]@ybl, the transaction Id is[protected], There is Remark for payment is 'Payment for PP[protected]'. The time of payment is 10:12pm date 22 Aug 2021. With these details please mail me the invoice/payment receipt to my mail id '[protected]@yahoo.com'. you can contact me on [protected].

Regards
Pankaj Kamble

I am the owner of car and just received from MERU CAB to renew the car permit. How shameful to Meru Cab that they do not have courtesy to enquire from car owner to allow to use it in Meru Cab. This insane deeds making life of its customer in real danger. A theft car driver can do any thing with customer and driver will not be traced out. Original owner will not be know that is happening. SO BE WARE OF SUCH COMPANY WHO TAKE SUCH THEFT CAR AND MAKING ITS COSTOMERS LIFE IN DANGER.

I have shared my correct I'd proof and neither took screenshots nor shared my account with others. I don't know the reason why this has happened and the team is also not responding properly.
I have never expected this kind of thing from such a company. I request them to check after the issue

I had booked a cab through Paytm as it had an option for Meru cabs listed in its services section.Rs 577 was deducted and paid to Meru for the same however I did not receive any confirmation from both the apps.I called customer care number for meri app and spoke to an agent ghanshyam who was not able to find any details for my booking from neither my phone number nor from the payment details provided by Paytm.

When I called Paytm they said that they won't be able to help me with my issue. They said the money has already been sent to the merchant and asked me to contact meru itself when I asked them if they have any contact information for merchant they said it has not been updated at our end.

Both the companies are totally denying any assistance towards the same.

Paytm query no[protected]
Order Id - 95558301851629613420786
Wallet transaction Id - [protected]

Parth Vyas
[protected]

I made two bookings on Meru cab for my family traveling from Bengaluru to Jaipur. The first cab for Bengaluru airport arrived 20 min late after 4 calls to customer care. The worst came at Delhi airport where the cab was booked for 1430 and it was delayed for more than an hour. I and my wife both called up the cab customer support and drivers every ten minutes and they kept on giving false promises of arrival in 10 minutes. It's my worst cab experience I have ever had. My family had to wait for 1 hour at Delhi airport hoping cab would come in 10 min. The drivers are very rude and so are the customer support team.

Hi,
My name is onkar sonawane. Your cap driver was broken my samsung level u (Blutooth earphone) on road, i was said to stop the car and car was not in high speed but he couldn't stop at all. My earphone was broken very badly and it could not be repair.
I want the charges of my earphone which it's price . Im sending the pic my Blutooth earphone condition how is and the no. Of taxi . If you want to know more abut it call mi on [protected].
Thanks

I recently booked a cab from chandigarh international airport to peermuchalla, zirakpur punjab. I had made the booking through makemytrip. I had already paid 470₹ for the trip and then paid 50 for airport waiting charges and another 150 on ending the trip but did not receive any invoice or recipient as to why i was charged this much and amount breakup.

I took a mere cab from terminal 3 delhi airport to a block sector 40 noida. My phone number recorded was [protected] and otp 37869 29/02/2020, 14:10:34. The cab driver was driving me round and round in noida and was not able to reach sector 40 nor attempting to make a sincere effort to get directions. Ultimately on reaching city centre metro station i had to request him to stop and allow me to get down. I was charged 1013 rupees though i received no bill. The driver refused to share his details or that of his cab and drove off before i could note his cab details.
I have not received any bill or receipt from mere for this payment and feel really cheated as i had then to hire separate transport to reach sector 40.

To-

The meru cab care officer

Please provide receipt of following travel.

Date of travel - 16.1.20 at 1226pm
From - t2 mumbai air port to mahpe industrial area navi mumbai
Air port charges rs120 receipt by meru receipt no - mme1c47feb
Cab no - mh03bc6132
Name of chauffer - siddharth chandrakant shivsharan

Total fare = 560 + 35 municipal toll charges

Mobile number of passenger - [protected]/[protected]

Emailid - [protected]@yahoo.co.in

You are requested to send me receipt of fare.

Regards
Sharwan kumar pathak

We we're standing at the airport for 20minutes
And we're sent 400mts front for taxi and again back 400mts.
Reason : drivers ahead disagreed saying ac non ac are different vehicles.
Pls go back
Once we went back the drivers refused saying location too close to drop so wait for other taxi.
Is this the way customers are treated n is this why bangalore airport authority give you place on the airport.
Car no.
Ka 03 ab 7923
Ka 53 b 6209
Please revert

Kindly provide me my travel receipt,

I travel with meru on 18/06/2019 at 11:39:02 from delhi airport terminal 2 to uae embassy, new delhi, sector a, vasant kunj, india.

Car driver does not have facility in car to provided me bill.

Otp : 39924

Kindly provide me 386 rupees pay receipts which i paid to meru taxi driver

Best regards
Abhijit parkar

I had a trip from sbi staff college begumpet hyderabad to kacheguda rly station hyderabad on 06.07.2019 at 9.10 am morning. I had booked it over phone no. [protected] from my mob [protected] after completion of my trip i have updated my mail i'd in the site as given in message. One more message i received about the cab no. And mob no. Of driver. The cab was ap28va1499. I am yet to receive the e receipt for the fare paid. The money receipt for the amount paid by me not yet received. I was told to get it through my mail. Although i have registered my mail i'd. Still i am yet to receive the e receipt

It is urgent.

I have booked a cab from mumbai bhayandar to shirdi on 28th march then we cancelled that cab and booked it on 29th march.we were assured by meru employee that we will get complete refund of our first booking. We get 85% amount on the same same day and they told us they will refund 15% after trip gets completed but we didn’t get 15% refund till date.booking id is 3546.we have meru employee commitmnets on phone and in message.thank you

I hired a cab from igi airport to vasant kunj e2 with my wheel-chair bound mother and down-syndrome suffering brother. I asked the person on the kiosk to book a cab for vasant kunj e2, and he booked for vasant kunj c which i did not realize as i saw only otp. When i asked the driver to take turn to my e2 flat, he shouted and stared at me, i was shocked... Though i was not in mood to reply.. Thinking about my ailing mother and brother, i had to answer on this,.. He had not an iota of courtesy of the passengers and their health condition. Feeling extremely humiliated i just told him... I will complain about him, and he said: "go ahead."

Car no: dl1ry4961 trip date: 5 may 2019

My question:
-do we pay meru to get insulted?
-do the person at kiosk can't correctly by a query of a single man in a queue. Yes! I was only one person in the queue at that time.
-do meru not punish or warn the drivers for ill-treating the passengers especially when physically challenged people are traveling, otherwise how can a driver tell go ahead if when say that i am going to complain?

Deeply hurt, humiliated... I hope as a responsible organization you will take appropriate action.

Trip receipt attached with the mail

Dear sir,

Meru representative at igi airport today noted my mobile number wrong as i am not getting any bills or communications. I paid to the driver krishan singh (Mob. [protected]) on paytm 579₹. Pfa the paytm screenshot for the same. And booking reciept.

It's reimbursable amount so i need that bill on my name - akshay kumar ([protected]).

Also i could not get a reply from telephone no. Or [protected]@merucabs.com

Please help,

I have travelled by meru cab on 15.04.2019 from rajiv gandhi international airport, hyderabad to nallakunta, hyderabad at 11.49 pm. Otp number received by me was 72244.

I have updated my e-mail id as per the message received at 11.50 pm for getting e-receipt.

I once again furnish my e-mail id as below:
[protected]@andhrabank.co.in
Mobile: [protected]

Please arrange to send the e-receipt at the earliest

I had taken a meru cab on 6th night and 7th morning between 12.30 midnight and 1.00am. The driver asked my mobile number and started the cab, since i use meru app. I should have got a message immediately which i did not.
After destination was reached, i asked for bill, for which he said there is some problem in his account closure, but will get the bill by email. I was not sure of this and told him there is no reference of my trip logged in your app. How can i get the bill? The driver insisted that i will get it or else to call customer care.
He said to pay 1, 100/- which is almost double than what i used to pay. When i questioned this he said it is night duty charges will be the same price.
I was in no mood to argue with him at that hour of time and next day i call customer care on 7th april morning and complained about this. But there is no response till now. Today 9th april morning again i call and complained and got the complaint number 397327. This complaint needs to be investigated and bring the driver to books for his attitude.

I booked meru for airport, the driver arrived. When i got into the cab the driver said he rebooted his device and the trip got cancelled (Actually it wasn't). He said that he has informed customer care. He then started a new trip. I thought that he restarted the original trip which i had booked. Upon reaching airport i was asked to pay more as my original trip was a fixed price trip and the fare was less.

I spoke to customer care but no help. I ended up paying more.

Beware of these trick of meru and its drivers.

Please to be noted that my bill was 1577 rupees mentioned in drivers mobile name rajesh kumar.
I paid him 1580. While attached bill is less.
You are requested to please send me complete bill with toll taxes or other charges as it was shown to me with qr code.

I have sent my query on both [protected]@meru.in or on [protected]@meru.in. But no response from any one.

I traveled from delhi airport to defence colony on[protected] afternoon and paid rs. 606 towards my journey. I have received sms from meru, but till date i have not received the bill which was supposed to send in my mail id. Therefore, i would request you to kindly send the bill to my email id: [protected]@gmail.com
Date:[protected]
Destination: delhi airport to defence colony d115
Amount paid: rs. 606