Meru Cabs Complaints & Reviews

Hi,
I had booked a MERU cab for taking my 1 yr 3 month ailing kid to her doctor at around 6 pm IST on 24APR2010. I was told that cab has been booked from my residence and shall be available to pick up @ 7.45 pm IST and you shall receive an SMS. However since I did not receive any sms until 7.25 pm i tried calling back from my mobile # which is registered in their system [protected] and to my surprise I found operator saying "no...

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Address: Mumbai Suburban, Maharashtra

We had called Meru Cabs on Apr 22, 2010 around 8am for booking a cab for Apr 23, 2010 @ 8 am. We wanted to go from Kalina to Nanavati Hospital in Vile Parle. This distance is considered as short distance by cabbies and hence they refuse to go. Even the yellow cabs do not go, thats the reason we had called Meru Cabs. But the Meru call center executive told us that there is no availability of cabs. Immediately after disconnecting the phone,...

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Address: Mumbai City, Maharashtra

I booked a Meru cab to pick me up at 10 pm today (19 Apr 2010) well ahead of time. I received 2 messages with details of 2 different cabs, but when I called up both drivers were unaware of the pick up. Subsequently I called Meru, which was unaware of the issue! After a while, I was told another cab would come and pick me up at 10:20. This is not the first time that I have had such an experience with Meru and the company is unconcerned and...

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Address: Mumbai Suburban, Maharashtra

I wrote a mail:
From: PRASHANTH SHETTY
Sent: Thursday, April 15, 2010 9:36 AM
To: 'feedback.[protected]@merucabs.com'
Cc: 'Prashanth Shetty'
Subject: RE: Accident
Importance: High
Sir / Madam,
I, Prashanth Shetty, staying at Nerul West, Navi Mumbai
I am owning TATA Indica XETA MH-43 R-5528. The car was parked and covered with the cover at above address.
At 12...

+6 photos

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Address: Bangalore, Karnataka

I booked a Meru trip in the evening on 7/4/10 for a 9 AM journey on 8/4/10 from Sarjapur, outer ring-road (near Intel) to Airport in Bangalore. The call centre quoted Rs. 650 as possible charges (approx.) but the driver, Mr Shankar fleeced Rs. 1,120 on the basis that he travelled 75 kms instead of a normal run of 40. When the cab started, he kept explaining that due to city traffic, he would not be able to guarantee that we could reach airport...

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My wife was driving the car and one of the Meru cabs was coming in wrong way and by the time we turned left he came and hit us. We caught hold of the driver but it looked like a Minor thing and the driver was begging literally and even as my 8 month old baby was crying very badly on the road I did not note the number of the Cab and I also left the Driver on Mercuy assuming that it is a minor incident but when I took my car to the Service...

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I had booked a meru on 22nd december 09 for travelling on 23rd december evening i.e 5.30 pm . Booking was almost done 24 hours prior .
I got a text message from meru stating that i will cab details 30 min prior to pickup time and my ref . number is ALA 49412 ...
On twenty third at 5 pm i didnt received cab details so i called meru to know the status and i got a reply that we cant provide you a cab as there is no vehicle available...

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I had booked Meru as I thought that a "professional" cab service would be safe and non-cheating when a woman is travelling alone. What I found was quite to the contrary.
The cab was booked in Bangalore from Majestic bus stand to Hoodi on Whitefield road. The driver, Manjunath instead of taking the straight route via Old Madras road took a circuitious route via Hebbal. This meant clocking atleast 11 kms extra the the final...

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I am deeply disappointed witth the fall in level of services of Meru cabs.
Earlier, i used to recommend Meru cab service to one and all. Now I will be the last person in the worl;d to take meru cabs.
I booked a cab after cricvket match in chinnaswamy stadium. Booking was confirmed .I got sms. Driver gave me a missed call 20 mins before the time. I called him and he confirmed that he is waiting. I went out with my family and...

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I had confirmed tickets to three of my family to Bangalore on 26th Sep 09 by Chalukya Exp, leaving Kalyan Station at 23 17 Hrs. I booked a Meru cab for which i goit a confirmation at 19 46 hrs that a car bearing no MH01JA 9710 would pick me up at 2145 from my residence at Kalamboli. I spoke to diver in advance and driver told me that he did not have enough gas to reach Kalyan. I called back Meru Cust Centre (Now I was calling on booked taxi...

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I booked a cab on October 01, 2009 on the phone at about 2.30 pm for a pick-up at 3.00 pm. A very polite lady assured me that a cab would reach me by the stipulated time. At 2.33 pm I get an SMS message with the cab number and the driver's name (Ashok Yadav MH 01 JA 5178). Fantastic, I thought, these people seem to have corrected the inefficiency that I faced over the last two bookings I had made.

At 3.10 pm I called up...

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This is the second time I had bad experience with Meru cab service.

I had booked via telephone booking, yesterday a cab for Domestic airport drop for 5.30 am today. I got the sms immediately about the booking confirmation

Reference no – AL1A4166

I was told that I will receive a SMS about the driver name and contact details 30 mins prior to the schedules...

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62 Comments

Hi,
Hope this information helps others to beware and watchout before they get fooled by the way MERU cabs represent themselves as the most promising cab serive in Bangalore.
I had booked a MERU cab for 29th June to go to new Bangalore Airport from Kormangala
( Reference AJ2A1777 ). I was initialy pleased by the way these people handled thigs so professionally. After the cab was booked, I also got an SMS stating that...

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Meru Cabs Complaints & Reviews

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Complaints recently resolved by Meru Cabs customer care

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Cab not available despite booking confirmation

Non availability for short distance

Bad service

Cab hit parked car. Company shows irresponsibility

Charged double the normal fare

Cab came and Hit on wrong Way and no proper response from Meru team

highly Irresponsible services

Cheating and sorry customer service

Extremely Poor service / No Service

Gross negligence

MERU - Fallen service standard

Not dependable

Miss the scheduled pickups resulting in missing the flight and then no one from MERU taking ownership about the same.

Meru Cabs Complaints & Reviews

File a complaint to Meru Cabs

Complaints recently resolved by Meru Cabs customer care

Most useful Meru Cabs reviews

Featured Meru Cabs consumer stories

Meru Cabs reviews & complaints page 16

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