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Meru Cabs Complaints & Reviews

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Last updated Sep 20, 2024
Complaints 313
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Meru Cabs reviews & complaints page 9

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T
tkmandal
from Indore, Madhya Pradesh
May 12, 2015
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Cheating App

Address: New Delhi, Delhi

I got lured by their promise o[censored]sing the Citrus Wallet as I could withdraw my balance easily! So I did download their App and transferred money. To my horror, when I withdrew the balance, I found that the amount is promptly shown as NIL while even after 2 weeks, there is no credit to my bank account! Worse, after my more than 5 follow ups Meru/ Citrus has still been telling me to wait. What a joke! I consider the money donated to the...
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Saurabh_fgiet
from Mumbai, Maharashtra
May 10, 2015
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CAB did not turned up while booking was confirmed

Address: Bangalore, Karnataka

Booked Cab from Meru cabs on 9 May 2015 for Sunday, 10 May 2015 at 6:30 am, booking reference number[protected]. My brother has to attend comed K entrance exam but 20 minutes prior to arrival time these guys are sending message that there are no cabs available ?? This is how you run this service?? It's not India's number 1 cab it's India's... no Worlds worst cab service...
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Mgn15
May 1, 2015
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Meru Cabs - Worst service wants customers to be in trouble

Address: Bangalore, Karnataka

I booked Meru cab at 4.40pm on April 30th 2015 from Bommanahalli, Bangalore to Majestic railway station.Half an hour before travel, I got the message that driver will come, but after sometime driver told he cannot come because he can reach only after 1 hour. Although I booked 2 days in advance, I found the service unreliable since they should have informed me if there is any delay from the drivers part, especially when going to railway station...
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Mgn15
May 1, 2015
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Unreliable service multiple times

Address: Bangalore, Karnataka

I booked Meru cab at 4.40pm on April 30th 2015 from Bommanahalli, Bangalore to Majestic railway station.Half an hour before travel, I got the message that driver will come, but 10 mins later driver told he cannot come since it will delay by 1 hour. Although I booked 2 days in advance, I found the service unreliable since they should have informed me if there is any delay from the drivers part, especially train journey. Now comes the...
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pujarva1
Apr 19, 2015
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NO CAB ARRIVED DESPITE CONFIRMATION

Address: New Delhi, Delhi

REF: BOOKING REFERENCE NO. 38295222 DATED 18-APR-2015 TIME: 05:30 -MERU FLEXI CAR No. DL1YE1241 – CHAUFFER:JAMSHED – MOB: +91 [protected] SUB: NO CAB PROVIDED DESPITE CONFIRMATION Dear Sir, A cab with the above details was booked in Delhi for 05:30 as I had to go to the New Delhi railway station to catch Dehradun Shatabdi, dep: 6:45. I waited impatiently till 5:35 in the morning although the cab is supposed to arrive at least 5 minutes...
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sandeepsingh5988
from Hyderabad, Telangana
Apr 15, 2015
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Complaint pending for over 2 months

Address: Hyderabad, Andhra Pradesh

Hi, I am located in Hyderabad (AP). I booked a meru genie cab from raheja mindspace to gopananpally in the first week of february 2015 through mobile app using a discount coupon code of 200 or 150 INR. When i checked the status of cab there, i found that trip was already started by driver without picking me up. When i informed meru call center about this, i was sent a meru cab for which i ended up paying around 350 INR and was already...
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Hetav
from Bengaluru, Karnataka
Apr 14, 2015
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Fraud

Address: Mumbai City, Maharashtra

Following is my mail to Meru: Dear Sir, Very humbly with due respect consider my complaint and request appropriate action. On 10th April 2015, I booked Meru from Kandivali to Koparkhairne from my mobile app for services to be availed on 13th April 2015. Looking at your exciting 30% cash book offer, I refilled my wallet for 3000 on 10th April itself and booked journey for 13th April . This means my wallet balance was 3256 before...
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Shailendra Arusiya
from Mumbai, Maharashtra
Apr 7, 2015
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Very disappointed for poor service of Meru Cab

Address: New Delhi, Delhi

I successfully booked Meru GENIE in Later booking which Reference no. is : 37748224 for pick Time 6:45 AM on 6th Apr 2015 from Source: H. Nizamuddin Railway Station, Delhi to destination : Sector 62 NOIDA. Taxi Did not reach on time, and I still waited for the cab till 7:00 AM in morning. I tracked him on track my cab feature, It was not moving. After that I called Genie taxi driver whose no. is +[protected]. He told me that his taxi...
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srichanducool
from Mumbai, Maharashtra
Apr 5, 2015
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Online Wallet Fraud

Address: Bangalore, Karnataka

I have Rs. 300/- in my wallet before starting the ride. The ride costed me around Rs. 473/- and to my surprise, Meru sent me a message stating that the transaction was unsuccessful because of insufficient balance. I called the customer care and they have asked me to use pay now option in the app to pay Rs. 473/- and the same amount has been cut from my credit card. But the chauffeur called a number and it seems they are unaware of this thing...
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Satish Baral
from Pune, Maharashtra
Apr 5, 2015
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Fraud Service and money charge for no service

Address: Kolkata, West Bengal

I booked a cab. Cab driver said it will take him longer than estimated time to reach pick up point. After asking exact location of pick up point, he called and confirmed he has reached. But when I came down, I found him no where. On calling, he simply said call customer desk. When I called customer desk they said the previously booked cab is nowhere in my vicinity. They are sending another one in 20 mins which was happened to be 1 hr after...
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Ramakrishna Baipadithaya Kenchabhatre
Mar 30, 2015
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Cab was allotted, but driver never picked up call

Address: Bangalore, Karnataka

This is one of my worst experience with Meru. I had booked a cab for 5.30PM. They sent me the driver information at around 5.06PM. But the driver was not picking up the call at all. When I called the customer service at around 5.30 PM, they told that an alternate cab will be arranged and the confirmation will be sent on SMS. But I never got the alternate cab also. Pathetic service. Booking id: 37417068...
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tamojyoti
from Bengaluru, Karnataka
Mar 26, 2015
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Poor service at Kolkata

Address: Kolkata, West Bengal

1> 31-DEC-14, 19:30 booked cab from Kolkata airport, but cab not came though booking was confirmed. 2> Two times used NOW25 promocode but due to system problem of Meru no discount received. 3> Gents sitting at Meru call centre are not quite comfortable to help consumers....
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aditya4k
from Delhi, Delhi
Mar 18, 2015
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Overcharging and Non Responding to my complaints.

Address: New Delhi, Delhi

Hello sir, My sis took a meru genie on 14 Feb from Dayanand colony to Gurgaon. Meru charged me with Meru plus rates which is almost double of meru genie charges. They charged me somewhere around 750+ where in the orginal cost would not be more than 400+ On contacting customer care i was told i will receive a call in 48 hours but i have not received any calls instead they mail me and say it was informed that genie was not available...
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Anupam Guin
from Kolkata, West Bengal
Mar 13, 2015
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Fare cheating.

Address: Kolkata, West Bengal

we had availed for the MERUCAB .Booking Ref. No.: 36675720. booking mobile number[protected]**./{Driver details -Name-Subhas Bag, mobile no.-[protected], cab- WB19F8969.) It is very unpleasent to inform you that two of my lady co- passenger had been extorted of our valuable money by a unfair means by driver under stated, stating that "MERU 150 coupon" not applied & due to that u have to paid 150 rs extra also" and so we had to pay amount...
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KV Raghavan
from Mumbai, Maharashtra
Mar 7, 2015
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Unreliable, cheating and Arrogant behaviour of the drivers

Address: Bangalore, Karnataka

I booked cab on 7th march 2015. . But driver said me he cannot reach the spot at the required time. This happened after the confirmation done by Meru. In spite of this I booked meru flexi for which charges are more. I agreed to book Meru flexi and the call center execuitve agreed that no convenience will be charges. But on reaching the destinon, i found the bill included convenience charges also. I requested the driver wait for few...
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hell
from Mumbai, Maharashtra
Mar 4, 2015
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Fare issue

Address: Jaipur, Rajasthan

Hi, This is regarding booking ref.36105299.I had booked meru on 1 mar 2015 for Jaipur site seeing.I had paid the driver Rs1900 inclusive of parking but the bill i received in mail is Of Rs 842. Kindly refund me the balance amount. Thanks, Sid...
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deepakkc
from Hyderabad, Telangana
Mar 2, 2015
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Service did not provided at late night

Address: Hyderabad, Andhra Pradesh

Booked a cab to pickup at 10pm for a female friend, however at the last minute the answer from them was cancelled or they are trying but there are no cabs.. then y did they booked it..and that was 2 hours before..Is this the good way to treat the customers..When told its a female who is waiting for cab and its already night 10 which is really not safe now a days and if they want they can send a cab to the destined place which they dint ..they...
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JagadishRatha
from Bangalore, Karnataka
Mar 1, 2015
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Not Dependable..Worst Worst Service..Never trust..100% Trouble

Address: Bangalore, Karnataka

I had booked MeruGenie 1 day in advance from Kadugodi, Bangalore to Yeshwantpur Railway Station Bangalore dated 28/02/2015 at 7.30p.m & the cab is confirmed by Meru & My booking Ref no is 36001559.. I even called to Meru customer-care thrice for further confirmation about the cab & they assured me that your booking is confirmed & you will receive the cab & driver details 20 min before the scheduled time. After not receiving...
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luckymonu007
from Bengaluru, Karnataka
Feb 27, 2015
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False money deducted from my citrus account

Address: Bangalore, Karnataka

I have citrus account linked with meru cab account. I have not traveled on 19 Feb 2015 but they have deducted 122 Rs from my citrus account and they are claiming that they have not deducted and they refuse to return my money even I have not traveled. They deducted money under fake booking reference number 35658418. Moreover they seems to deduct money next day of travel. Another important thing to note is that driver do not allow passengers...
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Sahavi Tech
from Bengaluru, Karnataka
Feb 26, 2015
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Unreliable and Untrusty Cab service

Address: Bangalore, Karnataka

The worst cab service in India. I used to take Meru services 4 years back, But due to their negligence and careless attitude in providing proper information about the cab availability on time.Due to which I had missed my flight. It happened to lot of people in those days in Bangalore. You can get many complaints against Meru. After 4 years I thought they might have improved their service to compete with other players in the market, but...
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