Meru Cabs Complaints & Reviews

Booked Cab from Meru cabs on 9 May 2015 for Sunday, 10 May 2015 at 6:30 am, booking reference number[protected]. My brother has to attend comed K entrance exam but 20 minutes prior to arrival time these guys are sending message that there are no cabs available ?? This is how you run this service?? It's not India's number 1 cab it's India's... no Worlds worst cab service...

I booked Meru cab at 4.40pm on April 30th 2015 from Bommanahalli, Bangalore to Majestic railway station.Half an hour before travel, I got the message that driver will come, but after sometime driver told he cannot come because he can reach only after 1 hour. Although I booked 2 days in advance, I found the service unreliable since they should have informed me if there is any delay from the drivers part, especially when going to railway station...

I booked Meru cab at 4.40pm on April 30th 2015 from Bommanahalli, Bangalore to Majestic railway station.Half an hour before travel, I got the message that driver will come, but 10 mins later driver told he cannot come since it will delay by 1 hour. Although I booked 2 days in advance, I found the service unreliable since they should have informed me if there is any delay from the drivers part, especially train journey. Now comes the...

REF: BOOKING REFERENCE NO. 38295222 DATED 18-APR-2015 TIME: 05:30 -MERU FLEXI CAR No. DL1YE1241 – CHAUFFER:JAMSHED – MOB: +91 [protected] SUB: NO CAB PROVIDED DESPITE CONFIRMATION Dear Sir, A cab with the above details was booked in Delhi for 05:30 as I had to go to the New Delhi railway station to catch Dehradun Shatabdi, dep: 6:45. I waited impatiently till 5:35 in the morning although the cab is supposed to arrive at least 5 minutes...

Hi, I am located in Hyderabad (AP). I booked a meru genie cab from raheja mindspace to gopananpally in the first week of february 2015 through mobile app using a discount coupon code of 200 or 150 INR. When i checked the status of cab there, i found that trip was already started by driver without picking me up. When i informed meru call center about this, i was sent a meru cab for which i ended up paying around 350 INR and was already...

Following is my mail to Meru: Dear Sir, Very humbly with due respect consider my complaint and request appropriate action. On 10th April 2015, I booked Meru from Kandivali to Koparkhairne from my mobile app for services to be availed on 13th April 2015. Looking at your exciting 30% cash book offer, I refilled my wallet for 3000 on 10th April itself and booked journey for 13th April . This means my wallet balance was 3256 before...

I successfully booked Meru GENIE in Later booking which Reference no. is : 37748224 for pick Time 6:45 AM on 6th Apr 2015 from Source: H. Nizamuddin Railway Station, Delhi to destination : Sector 62 NOIDA. Taxi Did not reach on time, and I still waited for the cab till 7:00 AM in morning. I tracked him on track my cab feature, It was not moving. After that I called Genie taxi driver whose no. is +[protected]. He told me that his taxi...

I have Rs. 300/- in my wallet before starting the ride. The ride costed me around Rs. 473/- and to my surprise, Meru sent me a message stating that the transaction was unsuccessful because of insufficient balance. I called the customer care and they have asked me to use pay now option in the app to pay Rs. 473/- and the same amount has been cut from my credit card. But the chauffeur called a number and it seems they are unaware of this thing...

I booked a cab. Cab driver said it will take him longer than estimated time to reach pick up point. After asking exact location of pick up point, he called and confirmed he has reached. But when I came down, I found him no where. On calling, he simply said call customer desk. When I called customer desk they said the previously booked cab is nowhere in my vicinity. They are sending another one in 20 mins which was happened to be 1 hr after...

This is one of my worst experience with Meru. I had booked a cab for 5.30PM. They sent me the driver information at around 5.06PM. But the driver was not picking up the call at all. When I called the customer service at around 5.30 PM, they told that an alternate cab will be arranged and the confirmation will be sent on SMS. But I never got the alternate cab also. Pathetic service. Booking id: 37417068...

1> 31-DEC-14, 19:30 booked cab from Kolkata airport, but cab not came though booking was confirmed. 2> Two times used NOW25 promocode but due to system problem of Meru no discount received. 3> Gents sitting at Meru call centre are not quite comfortable to help consumers....

Hello sir, My sis took a meru genie on 14 Feb from Dayanand colony to Gurgaon. Meru charged me with Meru plus rates which is almost double of meru genie charges. They charged me somewhere around 750+ where in the orginal cost would not be more than 400+ On contacting customer care i was told i will receive a call in 48 hours but i have not received any calls instead they mail me and say it was informed that genie was not available...

we had availed for the MERUCAB .Booking Ref. No.: 36675720. booking mobile number[protected]**./{Driver details -Name-Subhas Bag, mobile no.-[protected], cab- WB19F8969.) It is very unpleasent to inform you that two of my lady co- passenger had been extorted of our valuable money by a unfair means by driver under stated, stating that "MERU 150 coupon" not applied & due to that u have to paid 150 rs extra also" and so we had to pay amount...

I booked cab on 7th march 2015. . But driver said me he cannot reach the spot at the required time. This happened after the confirmation done by Meru. In spite of this I booked meru flexi for which charges are more. I agreed to book Meru flexi and the call center execuitve agreed that no convenience will be charges. But on reaching the destinon, i found the bill included convenience charges also. I requested the driver wait for few...

Hi, This is regarding booking ref.36105299.I had booked meru on 1 mar 2015 for Jaipur site seeing.I had paid the driver Rs1900 inclusive of parking but the bill i received in mail is Of Rs 842. Kindly refund me the balance amount. Thanks, Sid...

Booked a cab to pickup at 10pm for a female friend, however at the last minute the answer from them was cancelled or they are trying but there are no cabs.. then y did they booked it..and that was 2 hours before..Is this the good way to treat the customers..When told its a female who is waiting for cab and its already night 10 which is really not safe now a days and if they want they can send a cab to the destined place which they dint ..they...

I had booked MeruGenie 1 day in advance from Kadugodi, Bangalore to Yeshwantpur Railway Station Bangalore dated 28/02/2015 at 7.30p.m & the cab is confirmed by Meru & My booking Ref no is 36001559.. I even called to Meru customer-care thrice for further confirmation about the cab & they assured me that your booking is confirmed & you will receive the cab & driver details 20 min before the scheduled time. After not receiving...

I have citrus account linked with meru cab account. I have not traveled on 19 Feb 2015 but they have deducted 122 Rs from my citrus account and they are claiming that they have not deducted and they refuse to return my money even I have not traveled. They deducted money under fake booking reference number 35658418. Moreover they seems to deduct money next day of travel. Another important thing to note is that driver do not allow passengers...

The worst cab service in India. I used to take Meru services 4 years back, But due to their negligence and careless attitude in providing proper information about the cab availability on time.Due to which I had missed my flight. It happened to lot of people in those days in Bangalore. You can get many complaints against Meru. After 4 years I thought they might have improved their service to compete with other players in the market, but...

I had booked a cab for 2nd Jan 2015. It was scheduled to arrive at 7:30pm for the pickup. When I reached the driver, he simply stated that he has logged off and I need to reach Meru Cabs for booking another cab. When I reach Meru Cabs they say that, they are sending another cab by 8pm; which never arrived. Mark that this was my second call. When I reached the third time to check the status of the cab which was being sent as replacement; I...