Meru Cabs Complaints & Reviews

Dear Sir

My son has booked, as per the details below. Not only the taxi did
not come, and the response was very pathetic

1. I have formally forwarding a complaint to consumer forum
2. If there are some issues, they should call us atleast one hour in
advance to inform
3. The operator who handles the phone was so cool, saying if you want
, we will send after two hours as if the flight will wait for Meru
cabs
4. How will this be tolerated and we have to make several calls to
know whether the car is not coming and no courtesy to inform in
advance

This is the second time. We understand contingencies can happen and
Meru being uncustomary and saying if you miss the flight, it is not
our botheration, is shocking. We would like to listen first to your
response and take legal approach subsequently

Deenadayalan
Father of the customer

[protected] Forwarded message[protected]
From: Avin Deen <[protected]@gmail.com>
Date: Sun, Mar 11, 2012 at 3:58 PM
Subject: for referece MERU
To: "S. Deenadayalan" <[protected]@exploreceo.com>


Accepted! When your cab gets assigned, we will
inform you the cab details via SMS and E-mail 20
minutes prior to your journey time.

Your booking reference number: 11186178

why should Meru will care about their customer after looting, they will not and will never, this company is pathetic, caring the customer is like a dream, 1st of all they dont bother about their employee, i was the employee of meru and i know each and everything what is meru, till now they cant pay me my pf so i really want to sue them

Meru Taxi service has become a nuisance firstly the cabs are never available even if one calls a day in advance to reserve the booking. They shamelessly say at the time of booking that the cabs slots are booked. (This is the 7th-8th time this has happened). There empty cabs are always parked in areas like airport where the drivers are sitting idle and waiting for hours. They dont seem to be taking there service seriously. They should stop there service & let other preferred cabs take over. There drivers are often rude and ill mannered. Specially with female passengers. Im disgusted with Meru Cab and should ban them.

Hi Team,


I booked a Cab on 06th December at 6.45 PM with MERU services in Mumbai for Thane from Mumbra and i recived the message that they will send a details 20 min prior to time.
In the mean time as the time passed i havent received my CAB details

When i call them at 6.45 they say Car is not available in my vicinity and thus i loss my important appointment with Doctor

Regards,
Ali

The Service of meru Cab is pathetic, simply worst.within 7 months I booked Meru Cab for 4 times through phone and website and not for a single time i got the cab. All the times they took the booking and told it's confirmed and before 20 minutes they have cancel the cab. The reason I know, I booked the cab for shorter distance (7-8 km). by that time if they got booking for airport they will immediately provide the cab so that they can earn more. This is simply pathetic. Last Saturday I booked cab online and it got confirmed. before 20 minutes i got the confirmation message also with cab number and driver details. Then the driver called me and told he is around 1 hr far from my home, it will take 1 hr for him to reach my place where as i had my train exactly after 1 hr. So he asked to call meru cab and asked them to provide another cab. I called and the meru cab person simply refused that they don't have any cab. I had 2 Sr. Citizens with me. And there was very less time to catch the train. It was really a horrible moment for me. Simply I can say Meru cab is bad, worse and worst. Go for auto...even they charge illogically then also u will get anytime.

I believe it is a very common phenomenon that Cabs / Auto drivers offer service depending on their liking of the destination. But one would not expect this with the private premium charging Taxi so called corporate service providers as Meru and Easy Cabs. The patterns noticeable here is there service is good when it comes to pick up and drop to Bangalore International Airport. But dare call them for drop at any other destination, the answer would always be "Cabs Unavailable". My question is why this bias and if this is the case then why don't they declare that they will only provide services to Airport and nowhere else within city. It is also not linked to the distance as i tried hiring a cab for a drop to Yeshwanthpur Rly Station from Thippasandra Main Road and i got the usual "Cabs not available" reply.

What should a consumer do in such case? Cant even say that will not avail their service as the Airport is located conveniently for them 34 KM outside city limits. Their should be some regulatory authority to monitor any mal practice prevailing in private Taxi service providers. Public Taxi should not be allowed to refuse service if the customer is willing to pay the mandated service charges. Their job is to take the commuter to the destination he/she is will to pay for and not the destination which seems profitable for the Taxi driver.



Regards,
Sandeep

Following is the experience with my last use of MEru cabs.

Booking Details
Date of the Trip : 7/Sep/2011
Time : 2100 hours
Pick-up : Borivali Station (East)
Drop : Goregaon
Cab No. : MH01 JA 9035
Chauffeur Name : Subhash Gaurishankar Singh
Chauffeur Mobile : [protected]

On arriving at Borivali station the chauffeur refused to come to the station & insisted that we walk out of the station premises & meet him near Mongini's cake shop. Since, there were 2 ladies in the group & we were carrying heavy luggage, it took us about 10 mins to reach Mongini's. The chauffeur called up and informed us that he would not wait beyond 15 mins if we didn't reach in time. When we reached Mongini's, he was nowhere to be seen. On calling him up, he said he would reach there in 5 mins. When he came eventually, he drove past us and parked about 50 meters away. Even when I explained that the luggage was heavy & my mother was 67 years old with Arthritis & hence couldn't walk, he initially refused to drive back. After a lot of coaxing & cajoling, when he finally came down, he started screaming & behaving very rudely & told us that since it was beyond 15 mins, he wasn't obliged to service us and also refused to take any luggage other than that, which would fit into the boot.

While I understand the 15 mins clause has been devised for better logistical management, in this case teh delay was caused due to :
1. The chauffeur's refusal to pick us up from the station
2. Him not being available at the designated pick-up point when we reached there
3. The time wasted due to his refusal to drive back even 50 meters despite explaining the difficulties we were facing

When I complained the Meru helpline to register my feedback, I was informed that Meru has a policy of not arranging pick-ups from Railway stations. In that case, why is Borivali station listed as a pick-up option on your website.

I am usually flattered by the service quality of Meru and am a huge advocate of your service, but in this case the whole experience was extremely inconveniencing & disappointing, especially since there were lady travellers & we were carrying some heavy luggage. Moreover, the behaviour of chauffeur was extremely rude.

Awaiting your response on the same. Thanks.

I have booked a meru cab on the net on 5th sep 2011 at 2 pm my journey was 2 hours later at 4pm from yesvantpur to banerghata( Booking Ref No[protected] . My cab request was accepted.
My mother was supposed to come from kolkata on Duranto & she had some problem in her knees so I could not take any chance so I called up the meru people & they confirmed that my cab is booked & I will get the details 20min before the journey time. Till 3:51pm I did not receive any messages. so I called the meru number again, they said your booking is confirmed will give the details just now. At 3:54pm a call came to me from some meru guy & he said that they cannot provide me with the cab. At that time when the train has almost reached the station & only 4 minutes before my journey I was totally lost & did not know what to do. The train arrived and the irresponsible act of the Meru Cab caused me so much harrassment that I cannot describe. I am new to this city(only 3 months old) & I was totally confused what to do with my ailing mother.

It is very disappointing that Meru cab driver tells me 30 minutes before the pick up and that too when I call him up that he will not be able to come. No further explanations are given by him. He asked me to speak to the call center. Then I receive a call from Meru Call center and I explain the entire situation post which I was transferred to the complaints department. I was told some action would be taken, but I am yet to hear about it. Attaching a copy of the email body.

Meru Cabs

Meru Cab Booking Status

Dear Saikumar,

Your Booking Status: ACCEPTED*

Your Booking Ref. No.: 7197886

*We have accepted your cab request. Cabs are assigned 20 minutes before travel time. We will send your cab details by email and SMS once your cab is assigned.

Your Booking Details:
Pickup Time 20 Aug '11 at 10:20 AM
From Mira Road

Is this condition legal to have below statement in terms and condition for Booking the CAB

"Meru shall be entitled at any time without giving any reason or prior notice to terminate the booking of taxis done by the Customer."

how could anybody put such terms in the agreement as one totally depends on the service , at least we would like to have intimation of cancelled service quite well in advance to arrange for alternative transport

I had called Meru Cabs a no. of times since last three weeks.Last four times I called was to book a car from Hari Nagar to Pacific Mall, Subhash Nagar but all to no avail. I was asked all the details all four times & then was asked to hold. But after holding, the response was " Sorry Ma'am cabs are not available.You can check after 2 hours for the availability".And, after 2 hours the response was still the same. Today again I called three hours prior to book the cab for 10:30 am from Hari Nagar to Janak Puri & once again I got the same response. They simply refuse to go on a short distance. This is very inconvenient for me as the doctor has advised me to avoid bumpy rides in auto & I had to visit the doctor only. And, what if someone has an emergency?? Last year I also booked cabs lot of times but I never faced such problem. This clearly shows that one can't depend on such Cab services anymore.I have travelled to other cities as well but I never face such non availability issues except Delhi.Kindly look into the matter urgently & make travelling in taxis safer & less irritating for us.

Dear Sir,

I had booked a Meru Cab on 10-June-2011 through your website and your reference Number was 5785466. Cab was booked for pick up from Bhiwandi to Thane at 9.30 PM. After booking it online and I had also called up your customer care number 44224422 and got a confirmation from one of your executive that my request is accepted and cab is available at 9.30 PM from Bhiwandi. But When I did not received any cab details 20 min prior to pickup time, I called your customer care number and ask for details at that I came to know that there are no cabs available for pick up. This is not the kind of service that is acceptable from Meru. If the car was not available MERU should have given called an inform us that there are no cab available. It was rainy day and my brother in law had to bring four childrens (twin girls three month old, One boy eight Month old and a girl six year old) , my wife and my sister in law. MERU had kept us in very difficult situation without providing any alternate solution. MERU will have to compensate for the problem that my family has faced due to the inconvenience service.

Regards,
Vinay Shah

Booking Reference Number[protected]
Booking status -- Confirmed
My booking was cancelled in the last minute when I was waiting for the cab to arrive. If I was confirmed for my booking, why was I denied the service ?
I expect this issue to be taken seriously and would like to know the action being taken by Meru cabs for this matter.

This resulted in a lot of delay in my travel. Cancellation of a booking after confirmation is breach of trust.

This is my horrifying experience with MERU CAB. I booked the cab 1 day prior to the journey from kundanahalli gate to Yeshwantpur station. Reference number 5389359. Booking is for 24th May 2011. My pickup time was at 8 AM in morning. Twice I called to the customer care to confirm my booking. But it was my hard luck/ poor service by Meru/ lack of professionalism of MERU cab some guy called me @ 7.50 AM and informed that they are not able to send the cab ( From Number: [protected]). Suddenly it was a shock for me. My train time was at 10.30 AM and I still don't know you will be able to make it or not. This is extreme label of nondisciplinary service by MERU. I am requesting you take necessary action. I booked it via internet and they promised a good service for number of times.Now I want to go for some kind of legal action against Meru cab for this inconvenience.

This is the second time in a row that I have had a serious problem with the bookings made through MERU cabs.I had to board an imternational flight at 1pm for which the check in cut off was 930.Going by the me.history of Meru being late for most of the bookings I had made earlier I made a booking at 745 which was 15mins prior to the time i had to leave.in spite of several calls my cab did not arrive till 8:20, and finally I had to be dropped off 4kms from my house to be picked up by the cab.It has been 10days since i am yet to get a response to my complaint by their "Service Dept" .Now i should have been smarter and booked a cab from another service provider today!what I did was book a cab for 11 am , 30mins in advance to the time I wanted to leave.I didnt mind paying that extra from the waiting time beyond 15mins and definetely didnt want to go through the anxiety i went through last time.So all wentof well till about 1045 ,which was the time the cab reached my home.Thought my complaint didnt go waste.so i get down to board the cab at 1120 and to my horror the cab is missing.on calling the cab driver he coolly says he had left.I cant imagine how someone to call u for directions but not call you when they are leaving.

I am thoroughly disappointed and frustrated with the way MERU has been functioning.I would really like to take legal action against them to ensure that they understand that the standing that they have in the city for the car service is because of coprporate cuistomers like me who initially liked their service because of their professionalism.The call centre execs have some tat on their calls and dont have the patience or inclination to understand the customers requirements.they better change their punch line RELY ON US to CANNOT REKY ON US.

Meru Cabs not book a cab for short distance. Today 30/4/2011 I was trying to book a cab from JP Nagar to Yashwantpur but these guys refuse the booking by saying Non Availability of Cab.
I was booking the cab 14 hr prior to departure. Customer care guys says that you can try just 25 min. before the departure.
After paying Rs. 50.00 as convenience charges, we are not able to avail the cab service.

At BIAL, Meru & other organized cab companies seem to have an arrangement with the touts of local cab drivers to ensure that customers stand in long lines so that they are forced to use the services of the local cabs, which exploit gullible customers & bundle many together in cars of pathetic condition. I hope the authorities look into this ASAP.

I had booked a Meru taxi on 16/2/11 for going to Delhi Airport from Gurgaon on 17th Feb 2011 at 4:30am. On 17th morning I had received an sms from MERU with the taxi no DL1RY4156 & Drivers cell no. As the driver did not report on time i called up on his cell no. He didn't bother to answer my call even after several attempts. Then i called up Merucabs. After going thru IVR and holding for lot of time, I was answered by their executive. He informed me that the vehicle broke down and will not come and no alternate arrangement can be made. In this process I lost precious 30 minutes and another 15 minutes for arranging another taxi myself, thus missing my flight. Had I been told by MERUCABS their inability to serve on time I could catch the flight. This is a totally irresponsible behavior from meru. They informed me that they will not compensate for the losses I had incurred due to the above
Anilkumar P K

I have booked Meru cab on[protected]. My reference number was 3025082. I have booked cab for Mumbai-central-railway-station (destination) starting on[protected] time at 4:00 PM. Despite my 24 hr advance booking, Meru cab did not arrive till 4:30 on scheduled booking date[protected]. Meru cab service provider neither sms nor called on my mobile about their inability to provide Meru cab service. I waited till 4:30 PM and hired another cab service. I have registered my complain (they told complain number is my mobile number) to meru cab helpline about this incident but they did not respond till date today[protected]. It was disgusting to wait for a cab till last moment of departure (booked departure time 4:00) and them arrange another cab in hurry. The customer help was useless and simply add to insult by not informing passenger about cab service.

All in all, Meru cab failed to provide a cab which was booked 24 hr before scheduled journey. If it had happened to me than the chaos can happen to others also. In my opinion, everybody should think twice before booking a cab through this service provider.

I phoned Meru Call Centre [protected] on Sunday, 06 February 2011 to book a taxi for a drop to the International Airport, Mumbai from Mira Road the following day (07 February) at 5.30 AM.

I received an SMS with the reference number 3329353, and a subsequent SMS informed me that the Cab: MH02WA8765, Driver: Bansidhar Pandey, Cell: [protected] will reach me at the designated time.

Mr. Pandey was not there at the designated time, so I phoned at 5.41 AM and he informed me that he was on his way, and stuck in traffic. I subsequently phoned him at 6.01 AM, 6.03 AM, 6.27 AM to check about his whereabouts.

It is important to note that not once did Mr. Pandey or the Meru Call Centre phone me up to inform me about the delay. I had to phone each time to check about his whereabouts.

During my last phone with Mr. Pandey he informed me that he was just beyond the Dahisar Toll Plaza. I informed Mr. Pandey that since he was very late, and that my guest was likely to miss his flight, he wait at the Dahisar Toll Plaza so my guest can board the taxi there.

At 6.39 AM I received a call from Mr. Pandey that he will not wait any longer at the Dahisar Toll Plaza. He said that he was missing out on other business (aur bhi dhandha karna hai, were his words). When I informed him that he was at fault to not have reached on time, he was rude and blunt. To the point that he dared me to inform the “Company” if I had any issues, and he hung up the phone.

The important point to note here is: the driver was not on time (he was late by over an hour), he / the company did not intimate me about the delay (I had to repeatedly call on each occasion), the driver was exceptionally rude – he not only dared me, but also hung up the phone on me while I was expressing my grievances.

I would like to inform that I have made a record of all phone calls I received / made to Mr. Bhansidar Pandey ([protected]) and the Meru Cab Call Centre ([protected]).

I would further like to inform that I immediately telephoned the call centre to register my grievance, and was given a patient hearing by the operator who promised action against the erring driver, and also informed me that he will call me thereafter.

I regret to inform that I have received not feedback yet from Meru, and it is the forth day.

I have availed services from Meru in the past with satisfactory results, but this incident has left such a bitter taste that it could well be the last time I subscribe to services of Meru Cab. For a company that prides itself on the training it imparts to drivers, this is a huge disappointment. I will also never recommend its services to anyone who checks with me.

The entire experience and the lack of sensitivity displayed by the driver Bhansidar Pandey, and the company is appalling, and my guest very nearly missed his flight.

I wished to escalate my complaint to the top management at Meru, but none of their contact details appear on the website. I wanted (in the event that they aren’t already) to apprise them about the state of affairs at their company, so they may take remedial measures – again, in the event that they deem it necessary.

In the event that you wish to speak with me about this incident I am available on my mobile: [protected] or my email address [protected]@yahoo.com.