Meru Cabs Complaints & Reviews

I had booked a Meru cab online on 14th Dec for 15th Dec 2010 for my travel to Airport at 4.30 AM with Ref no.[protected].

My flight was scheduled at 6 AM & should reach prior to 45 mins for checkin i.e 5.15 AM.. I have got details of the cab on my mobile at 4.03AM - AP28VA0044.. Prasad Naik Korra was the driver, i have tried many times reach the him many times who was not contactable & never picked the call.. I was...

I needed to book 2 taxis to go to the railway terminus. Having called exactly 24 hours prior to the requirement time, I was aghast at being told that there are no cabs available during that time. How could all cabs get booked in the space of 5 minutes of booking opening. I then asked to be transferred to customer service who told me that all 15 cabs in vile Parle were booked.
I cannot for the life of me understand how they all got...

Compliant copy...



----- Forwarded Message ----
From: Kavita Bhatia <[protected]@yahoo.co.in>
To: [protected]@merucabs.com
Sent: Sun, 5 December, 2010 12:43:38 PM
Subject: No Action taken on complaint logged on 17th April 2010


Hello,

I had logged a written and verbal complaints against one of your drivers on 17th April 2010.
The person...

Hello,

I landed at Mumbai airport on 30th Nov 2010 at 4.30 pm. at Terminal 1B. I made a booking for a Meru cab from the phones available just before exiting the terminal. I got confirmation from Meru that the cab will be available in 5 minutes (the driver called me and said so).
Here is the text of the SMS confirmation that I received from Meru:
Thank you for choosing MERU. Cab: MH01JA9713, Chauffer: Pankaj Wadhwa,...

We have been using MERU CABS for over 2 years now, and their systems are extremely lousy putting us into a lot of inconvenience . This is despite a physical SMS sent tous confirming the booking. But 95% of the time, the cab details do not arrive on time, and on calling their call centre, the response is either downright rude or non-existent, save a feeble sorry or "will get back to you" !
Perhaps , for lack of any competition...

" DO READ IT" - MERU CAB

I would really like to reinstate the kind of service Meru cab provide is totally "unreliable" , no professionalism and rude behavior of Driver/customer care although they claim to be premier cab service. Meru cab don't bother at all for customer and their priority or don;t have any empathy also.May be they are highly demanded for unnecessary reason.

It has been...

I had called on 18th Oct around 10:30 pm to book a cab to the airport on 20th Oct. I was told that the booking opens only 24 hrs before the travel time. Furthermore, i was told to call up only after 12 pm as i wanted the cab at 12 pm the next day.

On 19th Oct, today, I called up meru only to know that there were no cabs available for that slot! Now here is my question:
If the booking for the slot opened up only 24 hrs...

Hi All,

It is very shameful that after getting confirmation also the service is not up to the mark and make us extra harassment by Meru Cab driver (KA03D6096). We booked the meru cab from Yeshvantpur railway station at 4 pm. The driver reached early at 3:30 pm and we reached there at 4:20 pm but the driver confirmed that he is not waiting any more and left the place. There is a provision of waiting charge but we are still in...

Hi,
I made a booking with MERU cabs on 07/10/10 for a drop on 08/10/10 from Kanjurmarg East to Andheri International Airport at 4.30 afternoon.to my surprise i got a call at 4.10 on 08/10/10 asking me to make a alternative arrangement. this is not acceptable as it the booking was made in advance and besides they should atleast let us know 2 or 3 hours before cause i will go throug lot of inconvinence because of their last min call.the...

Hi,

The complaint is against Meru Cab Bangalore. I did a cab booking on October 06, 2010 for 8:00 clock drop to Majestic Bus Stand from RTNagar. The reference number is 756063. I was told the cab has been booked and I also recevied a reference number.

Around 7:45 when I called I was told the cab has been cancelled. This is riduclous, I should have been informed about this prior but no email, SMS or phone call...

hi,
my name is balwant bisht, i had booked meru cab on 22nd sep 2010, from lajpat nagar to old delhi railway station, the kms was 11.7 and they charged me Rs235 which was very wrong, i have all the receipts with me.
they should have charged me 219.35(11.7X18.75), as i traveled in night. i dont know what to do??? they must have charged me in past as well....

I HAD HIRED YOUR CAB THIS ( 27/09/10) MORNING FROM HYDERABAD AIRPORT TO SAIDABAD .THE TAXI NO WAS AP28VA0951 MR NAGESH IS THE DRIVER.THE AMOUNT COLLECTED BY THE DRIVER WAS RS 500 AGAINST A METERED AMOUNT OF RS 387.25.THE EXPLANATION WAS THIS IS THE MINIMUM AMOUNT.WHEN I CONTACTED YOUR CUSTOMER CARE IN HYD - MR ADITYA ,HE REPLIED HE WILL REGISTER THE COMPLAINT & COME BACK TO ME BY 5.00PM THIS EVENING(27/09/2010) BUT AS ON DATE THEY NOT...

Dear Sir / Madam,

I have booked a cab from Meru Cabs on 8th September, 2010 at 21:36 Hrs for a booking to be made on 9th September, 2010 at 17:30 Hrs to pick me from Chinthal to Secunderabad Railway Station. Later to the confirmation made by the Customer Support Representative : Uma. I received a reference number: 458959 from[protected] at 21:43 Hrs. However the Customer Support representative made a booking at 5:30 am...

All these cab companies do not intend to serve small distance routes. I tried booking a cab from North Delhi to Railway station (<10 kms away) on 3 different dates - they always said cabs were not available. However, whenever I needed a cab from North Delhi to Gurgaon, cabs were always available.

Poor service by supposedly world class companies....

First Bad Experience: COMPLAIN ABOUT LOSS MOBILE PHONE Nokia N95 8GB ON THE 16th JUNE 2009.
This is my First bad experience from the called company cab called Meru Cab in Mumbai. The first was a lost of my mobile phone Nokia N95 8GB left behind a cab in 2009 on my way to dadar train station for a trip to AP, My Wife Indian, sat at the back sit with this mobile, we entered the cab from Belapur to drop at Mumbai CST, due to the timing...

I was travelling with my wife, when reaching dadar station i requested him to wait for 5 mins till time i will search for a coolie for luggage and take the halting charges as you want, chauffeur abused with me, at station he throw away my luggage out of cab, he was drunked, and said " MERU is like this only do whatever you want to do, no one can harm us, You People outside Mumbai Should be treated like This "

br...

Meru Cabs has a policy of not taking bookings more than 24 hours in advance, hence I made a booking 24 hours in advance the webpage accepted the booking displaying that the custome service person would contact me. As I did not get a call from their end I called up the center - the lady said she would check my booking online and transferred me to another customer service person, after speaking to 3 such custome service persons they finally...

I had booked a Meru Cab on 22-June-2010 for plying me from Chembur to Prabhadevi on the 23-June-2010 at 0840 hrs. I has called the call center well in advance so that my booking is confirmed. The Call Center confirmed my booking with Reference No. AU1A18868, via a SMS sent at 1513 hrs on 22-June-2010.

The SMS carried the information that the cab details would be sent 30 minutes prior to pickup.

On the day on...

Meru Cab driver (Keerthi.M ,vehicle-no-KA[protected] picked up my wife & her friend from Oxford Dental College,Bangalore at 7.15 am for Victoria Hospital,Bangalore.
During the journey he kept overspeeding & on asking to slow down,misbehaved with the ladies.
On reaching the destination he started demanding more money than actual fare without giving the printed travel reciept.
I have already registered a complaint...

Hi,
I had booked a MERU cab for taking my 1 yr 3 month ailing kid to her doctor at around 6 pm IST on 24APR2010. I was told that cab has been booked from my residence and shall be available to pick up @ 7.45 pm IST and you shall receive an SMS. However since I did not receive any sms until 7.25 pm i tried calling back from my mobile # which is registered in their system [protected] and to my surprise I found operator saying "no...