Meru Cabs Complaints & Reviews

I am really really need your help.. SInce y'day evening I got frustrated by MERU cabs service.. I know that this mail is not your part but I am not getting any support from MERU team, so I came at your door as you are the major investor in MERU.. PLease kindly help me.. Y'day Jan 1st 2015 I have booked cab MERU Genie from wife's account which is she having 300 Rs amount in WALLET. But in chauffer's mobile it didn't show at all.. So I have paid through CASH (210 Rs) & actual bill you can see in below mail which I have written to feedback.. As soon as chaffer clicked on end Trip from Wallet also money has been deducted.. I have contacted MERY team immediately and they have told that they will look into it and get back me but no body has reached me till now.. Now again in the morning I have Filled wallet with 300 Rs but now in my MERU mobile app its showing ZERO Rs balance.. Even in my wife's account as well.. Please kindly go through below mail so you will get clear idea.. Till now nobody has contacted me through Call/SMS/Mail.. I am getting frustration and tense about Wallet money 300(mine) and 300(my wife's).. Please help me out.. My contact details: Pundaleek B H [protected] [protected]

I had made a booking for Meru Genie (Reference Number[protected] in advance for travel from Noida Sec 11 to New Delhi Railway Station on 25 Dec'14 for 06:15 a.m. I made confirmation calls on 24th and 25th Dec'14 (early morning at 5:45 a.m.) and it was confirmed by customer care that my booking for 25th is confirmed and the cab will be available. On 25th Dec'14, i was informed 10 minutes prior to the departure timings that due to unavailability of cabs, my booking is being changed from Genie to Meru normal the charges for which are way higher than the Genie cabs. Having no option at that time, i was compelled to say a yes and pay a much higher price for my travel to railway station. Later on, when the cab driver Mr. Sanoj Kumar (CAB No. DL1RY4928) called me and he told that he was at Laxmi Nagar (very far away from Noida) at 06:15 a.m (the time of booking) it is clear that he could not have made it to my pickup point and I was sure to have missed the train. Then i took an auto and somehow reached railway station but when i reached, train already left from the station. Due to your pathetic service, i missed my train and then i have to travel next day after booking my ticket in tatkal(i got wait list ticket in tatkal booking) which is again at much higher price. So, in total i was in loss of more than Rs.3000 for cancellation of my ticket and booking ticket for next day in tatkal. My wife is pregnant and she has to stand for more than 3 hours because i have no other option left since my ticket was in wait list. So, i want my financial loss to be recovered totally at least. Hoping for a quick resolution from your side. Regards, Rahil Dhawan [protected]

I had booked a cab for a pick up at 11:45 AM in Meru Genie [ ref no 33400523] on Saturday( Dec 27th-2014) and got the confirmation sms. I clearly told the customer care executive that it’s a railway station drop and make sure the cab comes in time because we have a train to catch and if they don’t see a cab tell me right now but they confirmed saying they do have a cab and it will come on time. Got a call from customer care at 11:30 saying the cab is not available, just 15 mins before the pickup time. This was unexpected, When I shouted they said had arranged another cab at 12 PM but things took an ugly turn when I didn't receive any call till 12PM. When I called the customer care to inquire about the cab they said it’s not available and now the cab can be arranged only at 12:45 or 1 PM. The whole world turned upside down because I had a train at 1:30 from yeshwantpur railway station and it takes almost 1 hour 15 mins to reach from doddabalapur road where I stay. I quickly booked another cab but wasn't able to make it to the station. I missed my train. I would like to talk to the management before filing a case in the consumer court and talking to times of India and other media company before taking necessary action. How can these guys play with us when I said I have a train to catch. Will be sending the ticket attachment shortly. This was for my friends staying with us in Bangalore( married couple) who wanted to go home( Kolkata) to celebrate new year. Imagine if someone had an international flight to catch? Pathetic service. I am going to file a case against Meru Genie. Have already informed Meru Genie an hour back. They said someone will reach me in 24hrs time. I will ask the cops to listen to the audio log file of our tele conversation to authenticate this review. Please contact me if you need any more information. I would like to file a consumer case against Meru cab. Thanks, Prabin Bangalore [protected]

NEVER EVER opt for MERU CAB in CHENNAI! Very worst experience... I had booked MERU in Chennai on Friday, December'14 from Vadapalani to Domestic airport. I had booked it in well advance to catch my evening flight to Mumbai. My flight scheduled at 8.45pm and I had asked for pick up from Vadappalani at 6.30pm. Till 6.30pm I neither received any details about cab by MERU nor any call by MERU Chauffeur. Then after several times I called useless and liar Customer care of MERU. Every time they were trying to make me fool by saying "Cab is just 2km away and it will reach you in 5mins." When it was 7.15pm, I decided to take hotel cab where I had a stay. And then however I reached Chennai airport at the very last moment. I really wanted to abuse MERU for their worst service and cheater customer care which made my journey uncomfortable. Hence to avoid such sleazy event I would suggest to not to prefer MERU in Chennai.

My name is Faiz Mohideen. Yesterday I had booked cab via meru app from triplicane to moggapper with coupon for rs.200 with booking no 33094623. I received driver number just 20min before the booked time. When called he said he cannot give his service stating pathetic reasons, it was already late and when I was talking to him, he cut the call without any manners. Then alternative cab was arranged. My journey was literally delayed because of these and my coupon for rs.200 was also cancelled. I had to pay the full amount despite of this pathetic service and rude behaviour. I advice everyone not to take meru cab service even if it is for free. Not worth it

I have booked a meerucab taxi through on line on 21st october '14 from Dwarka to Airport. Meerucab have never deputed their driver and giving false commitment to cheat the customers. Because of their in-efficience in service, i had to miss the flight and had to loose heavily I have raised the complaint through Email but M/s Meerucabs have not responded. I'm sure, they would be cheating other customers as well., Please take up the complaint to M/s Meeru cabs and ensure that they are not cheating any of my other country men., Regards ragavan Dwarka

I traveled from my place near IIM-B to Shanti Nagar Bus stand on 4th of December at 4:30 AM. The driver did not show the bill and he ended trip meter and charged me Rs. 333.00. Then I received an email receipt for Rs. 233.00. I called up the driver immediately and asked him to refund Rs. 100.00. He said he was confused and overcharged me and refund the money as soon as I am back. I came back on 5th and called him twice to refund the money. He said he will refund, but did not. I called up Meru and filed a complaint twice on 8th and 9th. They mentioned they will get back to me. Till now I have not heard from them. Following are the details Booking Ref: 32481048 Cab # : KA05AE3622 Driver's name: Yogesh V R TRIP DETAILS Date 04 Dec 2014 Pick up Location AREKERE, BANNERGHATTA ROAD Drop Location SHANTHI NAGAR Distance 8.1 km Start time 04:50 (hh:mm) End time 05:03 (hh:mm) Waiting Time 00:00 (hh:mm) Net fare 232.98 Convenience charge 0.00 Total amount 232.98 Total amount payable 233.00

[protected][protected]HORRIBLE BOOKING[protected][protected][protected][protected][protected] I have booked a advance booking for gennie cab for 7:45 Pm 14 Dexc 2014 from Airport to Akshay Nagar. I booked this cab around 12 in noon. Ref no is 32889580. I got a confirmation message that your cab has been booked and cab details will be shared before 20 mins. I was much relaxed that ok Cab has been booked no tension. But when I landed at airport and seeking for my taxi. There were no taxi out there. When I called customer care they are saying that your cab has been cancelled because no cabs is available in your pick up area. What the ?????. Who will tell me this thing that my cab is cancelled ??? I was waiting for your cab and and at the last moment you are saying that cab has cancelled and also you dont bother to inform me .I made a advance booking and Its your responsibility to makesure that cab should be available in my pick area. If you cant do so then please remove advance booking system from your services . You dont know how much difficulty I have to face because of your this . Its really very very very very disappointing for customer. Please stop your advance booking system and stop fooling customer .. I have to spend 1000 rs for making alternative arrangement .

Last minute cancellations without informing – Not once but twice – in a single day ! I availed MeruCab service on 13th Dec 2014. I booked to and fro journey at around 4:30 PM using app. One at 7:00 PM from my place and return journey 01:00 am. I confirmed my bookings by calling them around 05:00 PM and they did so. They assured that I will receive the driver details by SMS 20 mins prior to the journey. Sequence of Events: - It was 6:45 PM now and I did not receive any SMS. I called them up and they shamelessly answered that it was cancelled due to unavailability. They neither cared to intimate me by a call nor by an SMS. Place I had to go was 20 kms far from my house. Instead of wasting any more time, I just asked them if 01:00 AM return journey was confirmed or not. They said it is confirmed. I then took an auto, which cost me 400 bucks. - It was now 12:45 AM and I did not receive any SMS. I called them up and again they 'shamelessly' answered that it was cancelled due to unavailability. I mean – its 01:00 AM… I’m 20 kms far from my home… and they don’t even care to tell me that my cab was cancelled! One time is unlucky, but two times is obviously lack of service. I then showered them with ‘blessings’ and asked them to get the Manager available. As expected I was then put on hold for quite a while after which I just dropped off and called again. This time he told me that I can get next cab at 01:35 AM which I agreed. Again no SMS with driver details. They never learn do they! I received it finally at 01:33 AM (which they say should get 20 mins prior to the journey). By then, fortunately, I got an auto and spent 600 bucks back to my abode. Trust me. I’m never taking Meru ever in my life. I’ll trust my legs if I have to chose. Neither do they have a courtesy to arrange an immediate cab, nor do they provide compensation. They just leave it to your fate. I would like to get the compensation for the alternate service I had to use at the last minute.

I have transferred thousand rupees into Meru wallet account. My balance is showing zero currently. I sent a mail to meru customer service and didnt get proper response from them. My mail ID is [protected]@yahoo.com They are cheating all the peoples.

I booked cab for my office from kormangala club to manyata tech park, driver made me wait for 45 min since their fare device had some network issue, after calling so many times to customer care, they could not even connect the call to the concerned person, they are cheating customers regarding the coupons they are providing, just for the sake of the advertisement and marketing purpose.

I booked a genie cab ref no.32106870 with userid [protected] from my mobile app today on 22ndNov'2014. After some time I found out that the trip has started without me being picked up. On enquiring with meru about the same, they didint told me the reason for it but promised to send new cab. After waiting for another 20 min when I called that new driver;details of which I had received, he told me that he(driver) has cancelled the trip. It was to my utter surprise. Finally I called the meru to cancel my booking and wanted to know what would happen to the bill that I have received, since I had meru money as well. They then assured me that they are going to provide a cab in next 5 min. This time finally cab arrived but it was Meru not genie. I talked to the meru executive again and he said that rt now you pay the actual amount but later on you will receive a call from meru and will settle this whole issue. Neither I have received any call nor any apology from their side. Rather I have made payments for meru charges for which I never opted at first instance and also had to face so much inconvenience because of them.

What ever i am narrating below has happened around 7 times. I usually book a cab for a pickup between 9 Pm and 10 Pm using Meru MOBILE APP. The booking gets accepted but either the cab driver will cancel this booking himself or there will be a NO SHOW. Later when I call back 44224422, they will send a cab. At the end of the trip they will charge a convenience charge of Rs.60 or so. When I call them back, rep will tell I would get a call back in 48 hrs and will reverse the complete convenience charges till date. But no body called me. I got sick and tired and left it there. But to add to the pain, this is what happened. I booked a MERU cab on Nov 2nd 2014 using Meru MOBILE APP. Pickup : Vidyaranyapura Drop : Hebbal timings: 9.50Pm As usual, the cab did not arrive on time. I called them and asked and was told that a cab would be sent immediately. But the cab came only at 10.02 Pm and dropped me at 10.20 Pm. My bus from Blore to Hyd was at 10.15Pm and I missed the bus. I had paid Rs. 1200 for the ticket. To add to it, a convenience charge of 40 Rs was added. I have raised a complaint with them to reverse my Bus Charge and All my convenience charges ASAP. Reference Number is 31528143. I have not heard from them till now. Anybody please let me know how I can get back my money. - Ramesh ramesh.[protected]@gmail.com

very poor they can refuse you cab despite of accepted booking their cab have faulty meter and then they extort money from you on and above meter helding you hostage in the cab most of their drivers are ill mannered untrained and company dont reply to your complaints.

I had booked Meru cabs but without intimation Meru + had arrived. The final bill was double the money than other cabs. I was not travelling in that cab and had booked it for my parents for hospital drop. They were unaware of the charges and paid the money. To escalate this I would have called the customer care 6-7 time but they say someone will call back but the call back never happened. At the end of the day I have wasted money on top it phone calls and time. They should be called something else not customer care. They ignore customers like anything even after calling them 6-7 times. Very pathetic team.

On the 11th of this month, I had booked a Meru Genie for the first time and had to encounter a very bad experience in this trip itself. The trip was from my home to the railway station. At the end of the trip, the fare for the trip was automatically deducted from my Meru Wallet. But, the chauffeur insisted on a cash payment for the trip saying that he is new to Meru and he has not yet opened any account with Meru. I called 44224422 immediately and reported this issue to the customer care executive. The customer care executive talked to the chauffeur and tried to convince him. But the chauffeur did not budge from his position that he has to receive a cash payment for this trip. Since I was getting delayed, I made the cash payment for the trip and informed the same to customer care. I requested for the refund of the fare to my Meru Wallet. I was told that the same would be done in 2 working days. But, till now, I have not received any refund.I am very much unhappy with my experience with Meru. I am going to withdraw the balance amount in my Meru Wallet and never ever going to use Meru again.

I have called your customer service to find the details on my booking 30787722, this agent by name manzoor basha picked the call and gave me wrong information that due to uncertain situation the cab is cancelled, when I asked for a manager on the floor he said there is no one in the office and he is the only one working and disconnected the call, he was very rude on the call and the language used is unacceptable, its harassing and abusing. I am surprised that Meru is hiring such cheap people for customer service, if you are not able to handle the calls whats the point of running the business with cheap standards. I have been using your services for the past 8 years and this is the first time I have ever spoken to such a rude customer service agent, if this happens in my company I will terminate the agent immediately without notice. I have rebooked the cab and ended up getting 2 cabs, your agent is not only rude on the call but also told lies that the cab is cancelled which led to one more cab arriving at my office for pickup and wasting the time.

i had booked a car today as i am a regular customer of meru cabs and i had to wait for 1 hour for the car to arrive at my pick up point and when i called up i was put on hold 9 to 10 times and i wasted my day and have suffered huge finiancial losses due to the carelessness of meru and now i wnt them to refund them the money as because of their exec carelessness i have suffered today and i request all o[censored] dont ever call this car again

One more frustrating experience with Meru !! This time they are running a parallel revenue model for the airport toll collection itself. While going to airport, we do not have any toll charges but they will ask you for 75INR. When interrogated further, they will mention that this is applicable for only GREEN colored cabs. I have been using MERU for long and since March - myself along with family had 20+ airport pickup & drops. But never have we paid. And the interesting part is - they will send SMS/EMAILS/CALLS with all promotions but this was never mentioned in any mode of communication. Moreover even for today's booking(Cab No# KA536141), the driver mentioned about this only after getting boarded. They will again charge from the passenger coming out of airport with 150INR. This is completely unethical.

Dear Sir, Recently I travelled from Bangalore City- Kodihalli to Bangalore airport in MERU Cabs. The driver insisted me to pay additional Rs.75/- as toll fee which was not included in the bill. After an argument he gave me a printed blank bill which is attached herewith. I am really surprised why MERU is collecting the toll with no authority from NHAI as the Airport road is being maintained by Navayuga company. Will please look into and take action on refunding all the toll collected from many airport travellers in the name of toll and blacklist the company in operations to Airport. They can easily refund as all booking are done by phone/internet. Thanking you, Regards, Hari Prasad