Meru Cabs Complaints & Reviews

My name is Faiz Mohideen. Yesterday I had booked cab via meru app from triplicane to moggapper with coupon for rs.200 with booking no 33094623. I received driver number just 20min before the booked time. When called he said he cannot give his service stating pathetic reasons, it was already late and when I was talking to him, he cut the call without any manners. Then alternative cab was arranged. My journey was literally delayed because of...

I have booked a meerucab taxi through on line on 21st october '14 from Dwarka to Airport. Meerucab have never deputed their driver and giving false commitment to cheat the customers. Because of their in-efficience in service, i had to miss the flight and had to loose heavily I have raised the complaint through Email but M/s Meerucabs have not responded. I'm sure, they would be cheating other customers as well., Please take up the...

I traveled from my place near IIM-B to Shanti Nagar Bus stand on 4th of December at 4:30 AM. The driver did not show the bill and he ended trip meter and charged me Rs. 333.00. Then I received an email receipt for Rs. 233.00. I called up the driver immediately and asked him to refund Rs. 100.00. He said he was confused and overcharged me and refund the money as soon as I am back. I came back on 5th and called him twice to refund the...

[protected][protected]HORRIBLE BOOKING[protected][protected][protected][protected][protected] I have booked a advance booking for gennie cab for 7:45 Pm 14 Dexc 2014 from Airport to Akshay Nagar. I booked this cab around 12 in noon. Ref no is 32889580. I got a confirmation message that your cab has been booked and cab details will be shared before 20 mins. I was much relaxed that ok...

Last minute cancellations without informing – Not once but twice – in a single day ! I availed MeruCab service on 13th Dec 2014. I booked to and fro journey at around 4:30 PM using app. One at 7:00 PM from my place and return journey 01:00 am. I confirmed my bookings by calling them around 05:00 PM and they did so. They assured that I will receive the driver details by SMS 20 mins prior to the journey. Sequence of Events: -...

I have transferred thousand rupees into Meru wallet account. My balance is showing zero currently. I sent a mail to meru customer service and didnt get proper response from them. My mail ID is [protected]@yahoo.com They are cheating all the peoples....

I booked cab for my office from kormangala club to manyata tech park, driver made me wait for 45 min since their fare device had some network issue, after calling so many times to customer care, they could not even connect the call to the concerned person, they are cheating customers regarding the coupons they are providing, just for the sake of the advertisement and marketing purpose....

I booked a genie cab ref no.32106870 with userid [protected] from my mobile app today on 22ndNov'2014. After some time I found out that the trip has started without me being picked up. On enquiring with meru about the same, they didint told me the reason for it but promised to send new cab. After waiting for another 20 min when I called that new driver;details of which I had received, he told me that he(driver) has cancelled the trip. It was...

What ever i am narrating below has happened around 7 times. I usually book a cab for a pickup between 9 Pm and 10 Pm using Meru MOBILE APP. The booking gets accepted but either the cab driver will cancel this booking himself or there will be a NO SHOW. Later when I call back 44224422, they will send a cab. At the end of the trip they will charge a convenience charge of Rs.60 or so. When I call them back, rep will tell I would get a call...

very poor they can refuse you cab despite of accepted booking their cab have faulty meter and then they extort money from you on and above meter helding you hostage in the cab most of their drivers are ill mannered untrained and company dont reply to your complaints....

I had booked Meru cabs but without intimation Meru + had arrived. The final bill was double the money than other cabs. I was not travelling in that cab and had booked it for my parents for hospital drop. They were unaware of the charges and paid the money. To escalate this I would have called the customer care 6-7 time but they say someone will call back but the call back never happened. At the end of the day I have wasted money...

On the 11th of this month, I had booked a Meru Genie for the first time and had to encounter a very bad experience in this trip itself. The trip was from my home to the railway station. At the end of the trip, the fare for the trip was automatically deducted from my Meru Wallet. But, the chauffeur insisted on a cash payment for the trip saying that he is new to Meru and he has not yet opened any account with Meru. I called 44224422...

I have called your customer service to find the details on my booking 30787722, this agent by name manzoor basha picked the call and gave me wrong information that due to uncertain situation the cab is cancelled, when I asked for a manager on the floor he said there is no one in the office and he is the only one working and disconnected the call, he was very rude on the call and the language used is unacceptable, its harassing...

i had booked a car today as i am a regular customer of meru cabs and i had to wait for 1 hour for the car to arrive at my pick up point and when i called up i was put on hold 9 to 10 times and i wasted my day and have suffered huge finiancial losses due to the carelessness of meru and now i wnt them to refund them the money as because of their exec carelessness i have suffered today and i request all o[censored] dont ever call this car again...

One more frustrating experience with Meru !! This time they are running a parallel revenue model for the airport toll collection itself. While going to airport, we do not have any toll charges but they will ask you for 75INR. When interrogated further, they will mention that this is applicable for only GREEN colored cabs. I have been using MERU for long and since March - myself along with family had 20+ airport pickup & drops....

Dear Sir, Recently I travelled from Bangalore City- Kodihalli to Bangalore airport in MERU Cabs. The driver insisted me to pay additional Rs.75/- as toll fee which was not included in the bill. After an argument he gave me a printed blank bill which is attached herewith. I am really surprised why MERU is collecting the toll with no authority from NHAI as the Airport road is being maintained by Navayuga company. Will please look into...

I had booked a CAB for today (19 Sep 2014) at 8.15 AM. The driver (Mr. Narayana) called me and I told him the complete address. He reached somewhere else, waited there for 15 minutes and then I got an automated call from Meru that my booking got cancelled. After that I called the driver multiple times but he didn't pick up. I called up Meru call center and they said they'll arrange for another Cab but no alternate cab was arranged. I had...

Absolutely horrible experience with this cab service in Delhi on several occasions. The issues faced by me include drivers cancelling the booking without consulting the customer in spite of a confirmed booking, drivers switching off their cell phones after taking with customer once, drivers not showing up, drivers refusing to go even if you have sat in the cab just because you are one minute late, drivers being rude over phone etc. I’m...

I have never had a problem with Meru until now. I booked a cab to go to my sister's place. The cab arrived on time. But it took us 20 minutes to lock up the house and come down. We looked all over and found no cab. I called the driver, but he wouldn't pick up the call. I called Meru up to complain, and they said that it was their policy to make drivers wait no more than 15 minutes. I asked them why the driver hadn't called me to tell me he...

Regarding booking : 28908984 Issue- Bill came us was Rs 79 but chauffeur charged 180 Description- My friend boarded the came in my booking. When the cab reached destination he refused to show the bill when asked for. He was saying bill is not coming and to be hurry up. Give 180 as bill. My friend gave Rs 180 but I came to know bill was Rs 79. When I was calling him he was not receiving the call. I complained to meru customer care and then...