Meru Cabs Complaints & Reviews

I had booked a CAB for today (19 Sep 2014) at 8.15 AM. The driver (Mr. Narayana) called me and I told him the complete address. He reached somewhere else, waited there for 15 minutes and then I got an automated call from Meru that my booking got cancelled. After that I called the driver multiple times but he didn't pick up. I called up Meru call center and they said they'll arrange for another Cab but no alternate cab was arranged. I had to face so much trouble and just made for the train in time. Extremely pathetic service from Meru Booking Ref. No.: 30249360 Chauffeur Details: NARAYANA [protected] KA53A7351

Absolutely horrible experience with this cab service in Delhi on several occasions. The issues faced by me include drivers cancelling the booking without consulting the customer in spite of a confirmed booking, drivers switching off their cell phones after taking with customer once, drivers not showing up, drivers refusing to go even if you have sat in the cab just because you are one minute late, drivers being rude over phone etc. I’m giving the details of few of my most recent experiences: 1. On July 31, 2014, I booked a cab through the mobile app and was confirmed cab number DL1RY4660 (Driver: Sushil Kumar) will arrive at 9:25 pm. Within few minutes of the confirmation, the driver tried getting the cab cancelled through the call centre and did not pick up the phone. Even the call centre tried calling the driver who still did not pick the phone. The call centre agent then assigned a new cab- cab number DL1RY4410 (Driver: Sanjay Singh) which would report at 9:35 pm. Within few minutes I again received the auto generated call from your call centre indicating that the second driver was also trying to cancel the cab. Then the first driver Sushil called me and said that the second cab driver Sanjay is also parked next to him. He then started misbehaving that how can I book two cabs and very rudely threatened me that if I don’t immediately cancel one of the cabs, then neither of them will show up. Who gives the driver the right to behave with a customer in this manner? Is this a premium cab service or a cattle yard? The second driver also subsequently switched off his cell phone. 2. In another case on August 20, 2014, as usual the cab did not show up inspite of a confirmed booking and speaking to the driver that he is on his way (Booking ID 28840009, Cab: DL1RY4653). The driver further turned off his cell and also started the trip so that it will not appear as a cancellation in your records. 3. For my booking on May 16, 2014 (Cab no.: DL1RY 4298; Cab driver: Lalit), I was few minutes late than the 15 minute waiting time. When I came and sat in the cab, the driver refused to take me because I was late!!. He very conveniently asked me to leave his cab!!! 4. During March to May 2014, I have faced several other incidents (complaint no 14985, 8507 Q, 5347 Q) where cab did not show up. In one of these instances the cab driver refused to go even after showing up. On top of all this when I asked the call centre agent to give me the email id of their COE so that I can put across this complain, he refused to share it. Apparently anybody who is willing to pay them 1400/- per day can become a driver with them and they don’t care about the quality of service the least bit. I would suggest they change their tag lines from “Rely on us” to “Rely on us to spoil your day”. I am not looking for any resolution of this complain. I am just informing everyone about their services. Rest assured I will never be using their services again.

I have never had a problem with Meru until now. I booked a cab to go to my sister's place. The cab arrived on time. But it took us 20 minutes to lock up the house and come down. We looked all over and found no cab. I called the driver, but he wouldn't pick up the call. I called Meru up to complain, and they said that it was their policy to make drivers wait no more than 15 minutes. I asked them why the driver hadn't called me to tell me he was leaving, but they had no logical reply. I even wrote to them to complain, but there has been no reply. Looks like now they are successful, Meru has forgotten that it was their professionalism that made them successful to begin. I am never using a Meru cab again.

Regarding booking : 28908984 Issue- Bill came us was Rs 79 but chauffeur charged 180 Description- My friend boarded the came in my booking. When the cab reached destination he refused to show the bill when asked for. He was saying bill is not coming and to be hurry up. Give 180 as bill. My friend gave Rs 180 but I came to know bill was Rs 79. When I was calling him he was not receiving the call. I complained to meru customer care and then chauffeur informed he will refund the Rs 100 by evening but after that he didn't return and he is not receiving my cal. Meru customer care is also not helping regarding it after calling several times. The chauffeur was also talking all the time on phone and waited for several mins om the way for his purpose. I am not happy with the service and cheating on your part. Last day also at 11pm cab was confirmed for me but later on after telling me to wait for 30mins in the middle of the road the cab was canceled. I will never ever board meru cab if this service is not improved. Please return back my money with compensation.

Hello, Once again Meru Cabs has proved it gives least preference to customer satisfaction. Your team exists only to make quick money and not to earn customer trust. I booked cab via Booking reference number: 28598408. The booking was accepted by the system. It was done 14 HOURS in advance. I did not receive any message about the cab details 20 mins prior. Finally when I reached the railway station in the morning with my 3 month old daughter. When I called up the customer care, your representative had the audacity to tell very casually that there is no cab available. I had to struggle for 1 hour on the road with my infant to make alternative arrangements. Why was booking accepted 14 hours in advance then? While on call, the operator told me he is asking his supervisor to call me in 15 mins to 1 hour. Nothing happened. One rep even told me an alternate vehicle would reach me in 30 mins. That also never happened. Now, what kind of service is this? I am sure this was intentionally done because the distance is not much. This amounts gross cheating and fraud and making false promises. You have the guts to make a customer wait in the morning, just because you wont make much money in that trip! 1. Why was the booking accepted 14 hours prior to scheduled time? 2. Called customer care - the agent very casually said no cab available with a trademark sorry that had a tone of "Since I have said sorry, we can do whatever crap we want" 3. After I requested him and explained by situation - (morning rush - with 3 month infant stranded on road - luggage - drizzle), he told I will get the cab in 30 mins. 4. When I called again, the agent had the guts to say again that he cant send a cab. When I insisted I speak to his manager, he said manager/supervisor is busy and I will get a call back in 15 mins - 1 hour, no call arrived. 5. If a cab is not available as per your 'story' why was a rejection sms not sent? I will make sure I will take this matter up in all social forums and approach legal forums. Will spread the word on my social circle and blogs. Your team has cheated big time!

Worst customer service. The cab guy was a no show. I asked for a cab at 9pm cause I had to catch a bus from Madiwala at 10.15. The sms with driver details comes at 10.10. So much for professionalism. From 8.45 to 9.15 I called customer service twice to find out about the cab. They first told me 10 mins later it would arrive and then they tell me 45 mins more. I would have missed my bus if I trusted these guys. I finally had to take an auto to get to the bus stop. Even though I did not cancel the cab with Meru though I chose to take the auto, never once did I get a call from either the driver or the customer service to find out where my house is or whether i need to be picked up or not. Whats the use of having a fancy cab service with so much technology and charging so much money if you cant even bother to call up and let your customer know that there is no cab.

I had booked a Meru cab to go to Bangalore city railway station (okalipuram side) from home for 1st august at 4.50 pm (booking number:[protected]. About an hour before the journey I got a call from some driver asking for directions which I gave. After sometimes I got an sms indicating driver's name and number - this was a different number altogether. I tried calling up both the numbers and they were switched off. I also got some automated call asking me to confirm the booking which anyway I did). I called their call center and they told me that the cab is somewhere in our area and again gave me the mobile number (that I got earlier on sms). I kept trying both the numbers and found them switched off. By then there was a delay of 25 min and I rushed to find two autos and barely managed to reach the railway station on time. I left a feedback on Meru's website and still haven't got any reply after 3 days. I am sure they don't care as they never checked on the travel day whether I travelled. Please don't book Meru if your journey timings are critical. I had tried other cabs such as Ola earlier and had better experience. I regret trying Meru and burning my fingers.

My Name is Deepankar Senapati and below is my unfortunate experience with Meru Cabs.I took a Meru Cab from Delhi Domestic Airport(Terminal 1C) to Kanchunjunga Apartments, Sector 53 Noida on 13th July at around 8:00 am. Please find below Details: CAB NO:DL1RY4539DATE:13-JUL-2014 If you see in Goolge Map, the distance is 29.3 km via Ring Road but to my utter surprise the Distance in the Bill was 39.3 Kilometers.I can understand a +/- of 3 kilometers but a extra of 10 kilometers is very Fishy.Add to that the Driver stopped in a Gas Station to fill Gas which left a very bad taste in my mouth and did not come via DLF toll bridge which is considered the shortest route.This experience has discouraged me to take any Cabs from Meru or even suggest anyone about their services. I wrote a mail to them in their feedback mail id "[protected]@merucabs.com" on 14th July but they even did not have proffesional courtesy to write a email back.

I booked Meru Taxi from Ramanthapur to Rajiv Gandhi International Airport in Hyderabad. The taxi driver drove for 52KM where the actual distance is only 32KM. When asked about this to the driver, he behaved cheaply and couldn’t argue with him. Because of this I reached airport very late and had to plead the airport authorities to check-in. I lodged a complaint with Meru call centre where they promised for resolution in 48 hours and mentioned that my mobile number is complaint number. I waited for more than 7 days and called them back to know the status, but to my surprise they said there is no complaint at all. Meru is supposed to be trust worthy taxi provider, but it’s not the case, neither the driver nor the call centre guys are trust worthy. I want to cheat the customers and earn money. They forget that once a brand value is damaged, it’s tough to gain it back. Request action against MERU TAXI to compensate the extra money I paid and for and the pain I underwent. Also, to ensure they do not cheat other customers. I have the original bill.

I took a Cab from the Domestic Terminal at Delhi to Udyog Vihar in April. For this, I had requested a bill to be mailed to my email ID. Despite calling their customer service atleast 10 times, and Promised that I will receive it in 2 working days, It has been almost a few months that I have been waiting. Their Customer Service Reps are totally useless, with no ability to help. They are only interested if I want to book a cab. I asked to speak with a senior supervisor, and the telecaller "Pooja"(Called at 15.20 hours Tuesday, 22 July 2014), put me on hold for almost 20 minutes until I had to cut the call. I am wondering if Meru Cabs can't send me a simple bill via email, how they manage to route their taxis in time. I think ANY cab service is better than this. In addition to stinking cars, which never seem to be washed, they also can't manage basic service levels. I'm thanking my stars for services such as UBER or even other radio taxi services in Delhi. This atleast gives me the option to switch and ensure that I make everyone I know spread the word about "The Horrible Meru Cab Service" and go for the other BETTER Cab service.

I had booked a cab (confirmed booking: Ref no.[protected] for this morning at 0830 hrs and till 0825 hrs, there was no communication from Meru Cabs. When I called them, i was left with an apology and answer saying that they have no cab available near my area. My frustration cant be decribed as I had been totally relying on Meru. At the neck of the moment, i couldnt arrange any other cab also. This is a serious act of negligence/ignorance and insult by Meru Cabs to a loyal customer like me. If their management has got ears and are looking for continuing their business, they may take up my above complaint.

I had to board a train around 2000 from Bangalore city junction railway station. So I booked a Meru cab from Whitefield(my workplace) around 1730. After getting driver details I called him around 1730, his phone was switched off. I called Meru Cabs, they said they are also trying to call him but phone is switched off & they will arrange an alternate cab for me. They told me that they will get back to me in 20 minutes. After 10 minutes when I called back to know the status they told me that there is no cab available so can’t do anything. Book the Meru cab as a last option! Booking/Cab/Driver details: Booking Reference No.: 27553820 Cab No.: KA53 B4217 Driver Name: Charan Rao R Driver No.: [protected]

I have used meru cab almost 20 days back to airport. The driver did not give the bill telling that the machine was not working. I have used the cab for official purpose and need to claim it back. Its been more than two weeks and i am calling meru cabs repeatedly everyday. They are so negligent even to send one bill.EVeryday they have an excuse to send a bill.. Worst ever cabs...

I booked a MERU on 14 June 2014 at 7 AM in the morning for pick of 9.30 AM the same day to take my 3 months daughter to the hospital for vaccination.
I was given the reference number 27257383;and later they sent me the chauffeur details through a SMS.On speaking to the chauffeur he told me he was nearby and told me to guide the address;within 5 minutes of time he called me up again and denied to pick me up;the reason for denial was that he got booking from Vidhyadhar Nagar to Airport and he is not able to pick me up.
I called up the call centre of MERU and the agent(Mohsin Batliwala) told me that she was sorry and could give me a cab.On speaking to her manager(Nilesh Patil) they kept on telling me the inconvenience is regretted and they are not able to give me the cab.
I was really disappointed and annoyed by the behaviour of MERU cabs which is renowned for its service.I had to take my 3 months daughter in heat of 45 degrees centigrade in an auto rickshaw.
MERU would have denied me the cab very same time but they denied me the cab at the last moment and I had to rush in an auto rickshaw.I must say it is pathetic and hopeless service.

Highly Irritating and irresponsible Service. I have my booking on 16th June, 2014 at 6:15 AM from Airoli to Ulhasnagar and I booked the CAB 1 day prior. My booking reference no. Was, 27284661 Next Day in the morning I have received the message of cab details at 5:46 AM: CAB no. MH01JA5523 Chauffer: Anand Cell: [protected] Now the problem begin, when I called the driver at 6:10 AM he said he had cancelled the booking reason being he has received the pick location from rather instead of Airoli. When I called at customer care they have no answer for this except saying sorry and there was a technical error. My mom was Ill and we have to reach on time at Ulhasnagar, it was so annoying about there services that as we already out from our society coz we received the confirmation message and CAB details but no use.. and when I shouted on customer care they said they will arange another CAB with in 15 min for which they sent the message: CAB no: MH03F9877 Chauffer: Subedar Cell: [protected] I called him to check of his arrival as we are waiting under the rain, he said he will not be able to reach in 15 min it will take atleast 1 hour as he were busy in filling the gas in his vehicle. I have no other option to cancel every thing and go back to our relatives home in Airoli. If this complaint work and noticable, plz plz plz take some serious action against them. I recommend AUTO Rickshaw against MERU, Horrible service... beware from this fraud service.!!

I booked a cab on[protected] for 8:25 PM as i had a flight to catch for Singapore...I was Texted a Car no and a chauffeur number, however after waiting for few mins when i called the number it was switched off...after trying several times I called the customer care where they promised me to provide a different cab..after that i neither got any SMS nor any call from Meru Cabs. After ultimate I had to call a local taxi..and reached airport just in time.

I have been using Meru cab in Jaipur for travelling to Railway station. On last two occasions i have faced problem from the cab. On one occasion i found the meter to be running fast and making a distance of 5 kms turn into 6.5 kms. on second occasion the cab driver kept me waiting for 15 mins when i was repeatedly calling him but his phone was coming to be busy and later in the course of journey and to my horror he has initiated waiting charges without informing me. I complained to Meru on both the occasions and in spite of being promised action within 48hrs i have not received any information from them till now. Booking ID: 26942120 Date of Journey: 01 June 2014

The Service of meru Cab is pathetic, simply worst.within 2 months I booked Meru Cab for 2 times through website 1 day before and not for a single time i got the cab. All the times they took the booking and told it's confirmed and before 20 minutes i got the confirmation message also with cab number and driver details and then after 5 minutes I got a call saying that they have cancel the cab due to unavailability of cabs. The reason I know, I booked the cab for shorter distance (near 12 km), by that time if they got booking for airport they will immediately provide the cab so that they can earn more. For the first request Meru tried to arrange for alternate cab and asked for 20 min time, I waited for 1 hours and again I called them they said that they will not be able to provide pick up. Simply I can say Meru cab is bad, worse and worst. Go for auto...even they charge illogically then also u will get anytime. Reference No: 26742614

Please find my booking status Meru Cab Booking Status Dear Anish Jose, Your Booking Status: CONFIRMED Your Booking Details: Booking Ref. No. 26743202 Pickup Time 24 May '14 at 5:15 AM From BABUSABPALYA (BABUSABPALYA) 10/11, 5th Street, Behind LOGOS Church, Prakruti Township, BabusahibPalya, Kalyan Nagar PO, Bangalore To CANTONMENT Cab/Chauffeur Details: Cab Number KA53A8040 Chauffeur Name sHIVA KUMAR v Chauffeur Phone [protected] Till now I didn't get any call from anybody, today morning I called Chauffeur and asked for pickup, but he told he is having some other pick up call customer care, I called customer care they told it is Chauffeur's mistake, finally I lost my train and spoiled my family function

I was having a confirm booking for pick up with reference no. 26596949. At last moment driver not reached, So Meru tried to arrange for alternate cab and asked for 20 min time, as I have planned my travel little advance so I said ok. After 20 min again I got call from Meru that they will not be able to provide pick up. This incident ruined my travel. I missed my train. I want an appropriate response from Meru team regarding this. I would like to attached a link of times of India where Meru CEO is assuring that no last moment cancellation will be done by Meru. http://timesofindia.indiatimes.com/city/mumbai/Now-no-last-minute-fleet-cab-canc...⇄