Meru Cabs Complaints & Reviews

In Hyderabad city I booked Meru cab no. AP28VA1457 for a journey from Erra Gadda to Shamshabad Airport with
Ref. No. 26434210. Cab was booked for my elderly uncle who had come from Tirupati and had to catch 8:00pm flight for Saudi. Since the cab was called at 3:00pm, we had 5hr. window to safely reach airport. People who know Hyderabad roads would know that this is a 1hr. 36km journey which goes via Erra Gadda – S R Nagar –
Ameerpet – Punjagutta – Nagarjuna Circle – Masab Tank – Mehndipatnam – PVNR Expressway – Shamshabad Airpot. I had given a chit to my uncle explaining the route.

Upon reaching the airport my uncle called me to tell his ordeal. After sitting in cab, driver asked him which route he should take to drop him airport (Why cab driver would ask passenger of routes?). My uncle explained him the route which I had given him on chit. After some time when he noticed road-sign boards as Gachibowli he
questioned driver that this name does not appear in the route list and where is he taking him. Driver gave him an excuse that the other route was busy due to metro work so he is taking through new and shorter route. By the time this argument was going-on, car was on the secluded ORR stretch. Here the driver pulled car on a side and told my uncle he better keep quiet or he will dump him with his luggage. My elderly uncle was no match to the rowdy driver. For his life’s safety and that of his luggage he kept quite till he reached airport. This route was 47.5km long, a 11.5km more than normal route and goes via deserted outskirts of the city.

Since yesterday I have been trying to call Meru no. 44224422 but nobody picks call when you press #4 for
feedback. My mail to [protected]@merucabs.com remains unanswered. Even my attempts to connect today on the phone were in vein since nobody picks call on feedback option. Even waiting time on booking option was 7 minutes and by the 5th minute call drops.

I booked merucab on 13th Feb for 5.30 PM in Bangalore. I did booking at 2.47PM, and I received message for confirmation. My booking number is 24657123. I didn’t receive any message regarding driver details before 20 mins prior to pick up time. At 5.30 one customer care person called me and informed that cab is not able to reach to my pick up place at 5.30 due to some reason. So they reschedule pick up time to 6.00 PM. I didn’t receive any details regarding driver till 6.00 PM. I called many times during 5.30 to 6.00 pm to meru number[protected] from my number, every time I got informed that cab is reaching to my place to pick me up. I waited till 6.15PM, then 6.15 I got sms regarding driver, saying that “Thank you for choosing Meru for 13 Feb 2014 at 18.40”, while I did booking for 5.30 PM. I called driver and then he told that he will reach to my place in half an hour, then instead of half an hour, after 45 minutes at 7.00 PM he reached to my place. Because of this delay of 1.5 hours, we had to go via Toll Road and that also 12 KMs longer than normal route. I called around 10 times regarding this extra money I had to spend due to Meru Cabs mistake, and I repeatedly was informed that they cant do anything for this. Then I asked customer care person to transfer call to higher management, then floor manager also told that they cant do anything for this. We had to reach to railway station at 8.30 that is around 30 kms far from pick up point, and our entire tour planning and train booking was on a toss because of this Chaos and panic due to Meru Cabs mismanagement. And moreover driver had to drive car at 110-120 km/hour speed to reach to our destination, and consistently meru cab device in car was giving warning that “Please slow down, you are crossing speed limits”. Our life was also on danger, I want reimbursement of money and reward of mental harassment caused by this behavior.

I was traveling to Delhi from Bangalore yesterday by Rajdhani which starts at 8:20PM. I booked a Cab (booking ID[protected] from Electronic City to Bangalore City Junction for 29th March to board the train. When I called I asked for the Cab to be booked at 5:45 PM and the CCE told me that the Cab can be available at 6 PM only. I gave my go ahead and the cab was booked. Till 5:45PM I didn't get any message with the Cab details. So I called and was said that the Cab is on its way and I will get the details in 2-3 mins. I again didn't get any message till 6, so called again and the same thing was repeated. Again no message in next 10-15 mins and the same process repeated. This time the executive told me that no matter what they will provide me a cab by 6:30PM which I never received. Till 6:40 I didnt get any Cab and I called again and the executive told me that they are working on my request. Finally I gave up and requested my friend to drop me to the railway station. We started at 6:50PM but could not reach to the station in time. The train was missed by 5 mins. I had no option but to book the flight ticket to Delhi for today which is costing me 30000 for my family (Me+wife+kid). This is so ridiculous that I have to pay so heavily for the mistake of Meru. To add a funny thing, I got a call from the Meru Cab Driver at 7:15 PM saying that my cab is at 7:30PM. I want to lodge a complaint against Meru in consumer forum and take legal action against them.

My first and worst experience with your service. Booking reference number 25523623. The driver was rude and didn't agree to take my luggage. My simple question to your unfriendly service: How can you expect your customers to know about baggage dimensions when nothing is mentioned on your website about the same ??? I had to hire another cab at the last moment as your driver left me deserted. I appeal to all the future customers to consider other cab services. I will take up this matter to consumer court. You cannot take your customers for granted! Just watch out! #PatheticCabService

I have booked a cab today for a round trip without any waiting time. This is a very frequent trip that I have been doing using Meru. The driver (KA53A8641) called and informed he will not complete the trip. He will only drop off. I called Meru customer service to enquire on that. Agent named James assured he will make sure the same driver completes the trip. I asked him to confirm it back to me as I have to arrange for alternate cab if the driver is adamant. But the teh agent again confirmed that he will ensure.

15 minutes later, when they reached the drop off location, driver said he will not be coming back. Again I called Meru customer service and complained. Agent James said he is booking a new cab right then(11.55am) and it will arrive in 10 minutes. I have repeatedly told him the trip is for a pickup of a small child from daycare and they cannot wait on the road for so long. Even then, it's after 1 hour the replacement cab(KA53A8641) arrived.

I have faced similar concerns earlier as well. raised many complaints. They keep saying they wil update on the complaint in 3 days. Nothing happens and no update after 3 days. The drivers rule the company and the final say is the drivers.They can turnoff the mobile and not come, no action will be taken. Come after 1 hour, no action will be taken. Even if they don't listen to the company's instructions, . No penalty is done to the drivers. Meru is going down hill. Whereas Mega is catching up. If you want to survive, you better discipline your drivers.

I am regular customer of EZDrive . Their customer service is exceptional. If the driver is late by 15 minutes, we can reduce Rs 50/- from their charge. They have taxi and driver services. Meru, better learn from others before it is too late.

Booking ref no: 22672817 The cab was booked for 8:45 PM on 9 Nov from our residence in Bangalore to the Bangalore International airport. By 9:00 PM we called the call center as we had not recieved an SMS with the driver details. Call center said we will get the cab in 5 minutes. We waited till 9:15 PM and went to the airport in our own vehicle. We missed the flight. Also, at 9:20 a cab driver called us asking for the directions. We said we were cancelling as we had already left in our own vehicle. At 9:24 PM we recieved the cab details in an SMS saying 'thank you for choosing Meru at 9:20 PM' - so not only did Meru make a BIG mistake - they are also trying to cover it up. After calling the call center for feedback 3 times that evening to discuss the issue, we were still promised that the 'concerned management' would call us back in 3 days. Not only had the cabs come late, they have cost us a huge amount on a Bangalore-Delhi flight which was missed, and yet no call back. This is clearly the worst service ever, with no respect for customers time or money. Since Meru is non-responsive, we will take our own route of making sure other prospective customers are aware of this. I finally recieved a call from Meru on 15 Nov (today) almost a week after the incident, saying that they 'do not have any compensation policy', but have registered your complaint and will work on our processes.

I am, a Pharma Professional, based up at Delhi, one of the most frequent users of Meru Cabs in Delhi. After every few days I usually hire Meru cab for commuting to airport and sometimes for my office. Occasionally even at odd hours when my flight gets delayed.
But to my surprise this time their chauffer behaved ridiculously when he arrived for pick-up at my residence.
Firstly, he started giving me numerous calls to get into the cab even before the pickup time, just because he reached before time.
Secondly, since I was exactly a minute late from the defined frame for waiting time, he started yelling and even after misbehaving he left without picking me. Even if Meru has any of their policies for clients not following timing, they should atleast train their chauffers to behave properly, in a decent way.
Since I had to catch my flight on time, even when I was calling Meru people, nobody was taking responsibility for their chauffer’s behavior and were simply transferring my calls from one line to another.
Not only this, since then, I am calling them frequently to know about what action they have taken regarding my complain, I am getting one answer only that “they’ll call me within next 24 hours with their action plan”. Unfortunately till date (after 1 month approx) I have not received any call from them.
In case, they do not take any action for this, their untrained chauffer who have this sort of temperament and behavior, can even misbehave with their clients at odd hours (late night) and can even drop them before reaching the destination, in the middle of the road with no help. This is a serious concern especially for female users.
Even the Chauffeur’s mobile number that Meru sent me thru sms in advance at the time of booking was different and the number from which their chauffer was calling me at pickup time was absolutely different. This is again a serious concern as far as safety issues are concern.
After giving numerous calls to Meru and getting no response from their side, I am approaching consumer forum.
I would also like to quote that many of my close related people are facing myriad problems with Meru which clearly states that their overall management and supervision has gone drastically down. Many times Cab doesn’t reach the destination; they don’t even care to inform their clients.
As this is not only my problem, many of the people in Delhi use Meru Cabs very frequently which includes females, elderly people and even teenagers, and this is a serious matter as their safety is at stake. I would request you to immediately take action against this absurd and irresponsible treatment and management of Meru cabs.
Hoping for the favorable action, at the earliest.
Thanking You
ShaliniKaushik
MailID: [protected]@yahoo.com

My Cab booking details are as follows:
Date of Booking: 12 may’ 2013
Pick-up Time: 15:30
Booking Ref No: 18973558
Cab No: DL 1RY 2141
Chauffer: Hari Om Singh
Cell No (sent by Meru in booking sms): [protected]
Cell No (thru which chauffer was actually calling): [protected]

I booked a Meru Cab on 12 apr'13, vide Ref 18382503. SMS says that they will send Cab details 20 mins prior to pick up time. Instead, just before 10 mins of pickup time, Meru Cabs person telling that no Service is available now.

I got to rush to Main road for Autos or Cabs leaving behind my ailing mother and we all got tensed how we could reach in time. Meru cabs really put us under lot of inntense Mental torture. The service reps simply Abuse and Misuse the term ' Sorry' with no real sense what they speak.

This is obselutely reckless attitude of Meru Cabs Service. now a days, it has become un professional attitude. The Meru Team or the Company Leadership does not deserve Govt Awards or Concessions.

SIR,

I SUBMITTED ONE TRANSFER FORM TRU' MY EMPLOYER MERUCAB COMPANY INDIA PVT. LTD.
MY PF ACCOUNT TRANSFER STATUS IS SOWING CREDIT UNDER PROCESS I SUBMITTED THE FORM ON 26 SEPTEMBER 2012. HOW MUCH TIME IT WILL TAKE TO GET IT TRANSFERRED.
ESPCEIALLY MUMBAI PF OFFICES ARE VERY MUCH ON DIRTY LEVEL

CAN YOU GUIDE ME HOW CAN I GET THE DETAILS OF TRANSFER .

THANKS,
RAJESH PM
[protected]

ON THE NIGHT OF 23-OCT-2012 AFTER 12 I HELP ONE OF THE MERU CAB (TATA INDIGO) TO START THE CAR. IN KANDIVALI, NEAR CHARKOP PETROL PUMP. CAR WAS STARTED, I FORGOT MY MOBILE IN THAT MERU CAB. NOT REMEMBERIN THE NUMBER OF CAR. DRIVER RUN AWAY AND NEVER RETURN TO THE PLACE.
AFTER FEW MINUTES I CALLED UP AND GIVEN COMPLAIN IN MERU COMPANY CALL CENTRE.

THEY ANSWERED "HUMARA 40 CARS IS WAQT KANDIVALI ME HAI. TUMHARA MOBILE KIS CAR ME HAI KESE PATA CHALEGA?"

I SAID "SHOW ME THE PHOTO ID OF THAT 40 DRIVERS (BINA ID KE TO NAUKRI ITNA BADA COMPANY NAHI DEGA), AND SPECIALLY PHOTO OF THE INDICA DRIVERS. I REMEMBER THE FACE, I WILL IDENTIFY, AND YOU TAKE THE NEXT ACTION."
I VISITED SO MANY TIME TO THE MERU OFFICE LOCATED AT MALAD. THEY ARE NOT READY TO SHOW ID OF ANY DRIVER, AND NOT READY TO GIVE ANY OTHER SUPPORT. VERY WORST BEHAVE.

NEVER TRUST MERU CAB DRIVERS. AND NEVER HOPE OF HELP OR ANY TYPE OF CO-OPRATE FROM THE OTHER COMPANY STAFF.

AB BOLTE HAI HUMARE PAS TOTAL 2400 CARS HAI...
I KNOW USME ONLY 400 INGDIGO HAI. EK SIMPLE KNOWLEDGE K EK TIME SAB INDIGO KANDIVALI CHARKOP ME NAHI HOGI. AT THAT TIME 40 CARS IN KANDIVALI. TO USME SE HALF CHARKOP AREA ME HOGI, SHAYAD 20-CARS. AB UNME SE SIRF INDIGO MAY BE 5 OR 10? AB INKO FIND OUT KARNA KOI MUSHKIL NAHI HAI. NA INKA PHOTO DIKHANE COMPANY READY HAI (AISA UNKE KARMCHARI KEHTE HAI).

AAP KI KOI KIMATI CHIZ MERU CAB ME GALATI SE GAI AUR NUMBER YAD NAHI TO WO GAI SAMJO.

I have booked Meru Cab on 18-Nov-2012 to drop me at Airport at 5:00AM.I got SMS and email stating that i will get SMS with Cab details 15min before the scheduled time. I called at around 4:30AM because i didn't get the SMS and called up on helpline number and got the update that cab will reach in 2min. Cab didn't reach even after 15 min then i start calling them continuously on helpline number but no one picked up my call. Ultimately one cab came at 5:30AM and by the time i reached Airport - the boarding counter was closed and ultimately i missed the flight.

Meru Cab gives lots of committing through various medium about their quality but do not deliver it. I logged an online complaint on 19-Nov-2012 and got the call from them on 22-Nov-2012 and shamelessly offered me a voucher of Rs500/- whereas the cost of ticket was more then Rs25000/-.

With this incident we have decided not to trust Meru cab - they only fool people.

Dear Sir/ Madam,

I am forwarding the complaint of deficieny of service with Meru Cabs Bangalore. My complaint is self explanatory. I request you to look into this matter seriously as this is causing a lot of inconveniece to people of Bangalore who rely on the public transport. Please let me know what is the procedure for formally becoming the member of your association.

[protected][protected][protected][protected]
With great disappointment I am writing yet another complaint within just a matter of 3-4 months of my experience with Meru Cab Service.

I had booked a cab yesterday morning for a railway station drop in Bangalore. I got a confirmation, the reference number is: 15696466. The pick up time given to me was 3:15 PM. As per the booking confirmation the Cab details were supposed to be sent to me by SMS 20 mins prior to Travel Time.
When I did not receive any SMS even by 3:00PM (which is 15 mins prior to travel time), I called up the Meru service at 44224422, they told me that Cab is already assigned and they will "re-send" the SMS. I waited for another 5 mins and even then I neither received an SMS nor there was any cab near my residence. Again I called up 44224422 and again I had the same answer that the Cab is on the way and they will send me SMS. I in fact asked the customer rep to provide me chauffer's contact number. She refused and said she will send me via SMS. After another wait of 5 mins when it was the same situation of no SMS and no cab, I called up again this Menu number. Now the representative gave me the chauffer number.
The 2nd part of the ordeal started here. When I called the Chauffer Sugandharaju, Cab no: KA53a7457, CELL NUMBER [protected], he said he is "near Deve Gowda petrol pump" which is hardly 5 mins from my pick up point. When I asked him why he is late, he should have already been there by 3:15, he answered rudly that "should I not go and get my car from the showroom?" Since I was in the desperate situation, I did not argue much and asked him to reach my place ASAP otherwise I am going to miss my train.
Please note that I was traveling with my aged parents. I waited for another 10 mins and still there was no sign of this cab. It was already 3:25pm. Again I called up MERU number, and they told me "madam he is in kumaraswamy layout". This was a different version from what the Meru Cab driver told me. And if it were true that the cab was indeed in Kumaraswamy layout, tt would easily take 15-20 mins for anyone to reach my place. This was too much of a risk as I stood every chance of missing my train.
I had planned to visit chennai to enjoy Diwali with my family. And I just could not afford to not reach chennai. I somehow managed to get two autos. By that time it was already too late and I could not reach the railway station on time and missed my train.
This left me with no choice than to take a separate car all the way to chennai which came at an exorbitant cost, in addition to the money lost for my train tickets.
I had the exact same experience 3-4 months back when I had to go to the Bangalore railway station to catch early morning train.
Now I realize that not only me, there are many people in Bangalore who have given similar complaints against Meru Cabs in Consumer Forums.
This only shows that Meru Cab is highly unprofessional and unreliable taxi service in Bangalore. Because of your disregard to perform your duty correctly, you have put so many passengers in inconvenience. Your service must be completely banned in Bangalore. I have lost a lot of money in this process, and you have to take the complete accountability of this.
I really want to know now from you how you are going to compensate me for the additional expenses incurred to perform the journey from Bangalore to Chennai by taxi which has cost me INR 7/- per km chargable for return trip and cancellation loss of railway ticket.

On the 31st Oct I had booked a cab with Meru for a drop at the airport. The cab not only came late by 10 minutes but the cab driver on being told the same was rude. I not only ended up missing my flight but was also stranded at the airport for 8 hours. On my repeated attempts to get in touch with the Meru Cabs authority I finally got a reply after I started posting on consumer forums online.
The Meru Cab authorities have refused any compensation despite admitting that the cab was late and that the driver was indeed rude.

The worst kind of customer care and the most unreliable service.

On the 31st Oct I had booked a cab with Meru for a drop at the airport. The cab not only came late but the cab driver on being told the same was rude. I not only ended up missing my flight but was also stranded at the airport for 8 hours. My repeated attempts to bring this to Meru Cabs authority's notice have gone unanswered.

Date:[protected]
Time: Around 8:15 am
Vehicle no: MH 01 JA 5628
Fleet owner: Meru Cabs

Rash driving by the driver of the above mentioned vehicle.

The vehicle was behind mine and rammed into mine from the behind and on interrogation with the driver, the driver was adamant and argumentative and not ready to accept his fault.

The driver later apologised when the vehicle number was noted and was threatened for complaints against him.

The driver was totally oblivious to the fact that there was another vehicle infront of him while driving.

Also the attitude of the driver was not friendly/cooperative despite his fault.

Meru cab behaved ridiculous today. I called up their call center today to book cab from shivneri bus stop vashi flyover to mulund east. I was told by their great customer service agent that they can not pick u ppassenger from highway. I need to give postal address of place. How can one have postal address of bus stop ? From this place every day 1000s of state transport buses are plying. Next ridiculous soltion given was, passenger can be picked up from inorbit mall. Meru cab wants lady travelling alone to first get to inorbit mall before being picked up. Is Meru listening to this complaint ? It is worst cab service customer service wise. I tried to talk to complaint desk and I got same response. EASYCAB has taken my request and picked up passenger.

MERU CABS: India’s worst Cab Service Provider!!!
Stay away from meru cabs, their service sucks!!
Never use Meru for Airport Drop offs

Guys, I had a very horrible experience with Meru Cabs and would like to share with you all so that you don’t undergo such nightmare.
I had booked Meru cab for Delhi Airport drop off for August 06, 2012 at 5:00 AM from my house in Gurgaon.

The cab reached 33 minutes late from the scheduled time and because of which I missed my flight. I had to cancel my appointments & also the accommodation which I had booked in advance in Chennai.
My ordeal started early morning when I first received the call from the driver at 4:42 AM. I explained him how to reach my house. He told me that he is nearby would reach in next 5 minutes. But he didn’t come even after calling him repeatedly at 4:58, 5:08, 5:09, 5:15, 5:16, 5:26 AM. He finally came 51 minutes later after his first call but by that time it was too late as when I reached airport it was told to me by the staff that the departure is closed. I went through lots of suffering as I felt helpless what to do?? It was horrible experience. A complete torture!!!
This is the way Meru Cabs treats its Customers??? Do they only focus on Charging the services amount but not on “ensuring timely arrival for Pick up”?? If this is the way then I am really sorry to say that I would never ever recommend anyone to book Meru Cabs..and maximum share of their revenue depend on “Word of Mouth”. If this is the actual way of treating the customers then the day is not far when their competitors and even the Local Pickup service providers will take over them guys!!!
An angry & betrayed Customer,
Puneet Gupta

Dear Sir,

Please find the trailing mails from me to meru cabs which is selfexplantory without any proper response from them and also their acceptance mail on the time of booking.
I booked a cab trough net on night of 1st of May 2012 for New Delhi Railway Station from my residence at 5.10 in the morning next day ie, 2nd of May to catch Ajmer Shatbdi at 6.05 AM.
I also got the acceptance mail from them and also the reference no. saying that I will be getting the cab no. and Chauffer details 20 minutes before the scheduled time.
When I did not get any details about the Cab till 5. 00 AM I called them the recieved a reply that I would be getting a cab within next 15 minutes. When the Cab still did not turn up I called them again at 5.20 AM I got the same reply that the cab will be reaching with another 15 minutes, and the cab never turned up. I missed my train and and my official assignment which was schduled for the day.

If atall they were not sure about the cab they could have given me call and could have made some alternate arrangements instead they kept on telling lies which made me suffer both finacially and mentally. I would request for strict action against them so that other people are not cheated.

With Best Regards,
Sujit Kumar Sah

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
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[TR="bgcolor: #ffffff"]
[TD="colspan: 2"]Dear Sir,

I booked a cab from my residence at Sector- 48 to New Delhi Rly.
Station by internet with reference no. 12154603 for 5.10 AM in the
morning but the cab never arrived. Also when contacted your call
centre at the no. 44224422 they assured that the cab will be reaching
in another 5 to 10 minutes for several times untill it was too late
for me to catch the train at 6.05 . This is highly condemable as if
your operator had told me the correct status that the cab wont be
reaching I could have tried for other means. Now I would like to
request you to refund my total train fare of Rs. 2000/- which I missed
due to your mismanagement and by relying on the Brand name of MERU.

Looking forward for your reply at the earliest.

With Best Regards,

Sujit Kumar Sah
Surveyor,
Lloyd's Register Asia,
C-27, Qutab Institutional Area,
New Delhi-16
(India)
M:[protected]


[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Meru Cab Booking Status

Dear sujit kumar,
Your Booking Status: ACCEPTED*
Your Booking Ref. No.: 12154603
*We have accepted your cab request. Cabs are assigned 20 minutes before travel time. We will send your cab details by email and SMS once your cab is assigned.
Your Booking Details:
Pickup Time 02 May '12 at 5:10 AM
From NOIDA SECTOR 41 (NOIDA SECTOR 49)
A-144, Sector-48, Noida
To NEW DELHI RAILWAY STATION

Meru cabs

I was trying book Meru cab for 27.04.2012 Morning 04:30 from my place at Kasarwadavali to Thane station which is nearly 11 kms. they have reverted back saying they don't have any cab available at the said timing. But when again I had tried to book the cab from same location to Domestic Airport Mumbai which is nearly 40 Kms they had accepted my booking. This behavior clearly shows their intention to avoid the passenger for shorter distance and only book long distance travel.

This is totally illegal as per transportation act and the company should be booked and necessary punishment must be given to them.

I am ditched today again by MERU.
This has happened with me for the second time...
I had booked a cab at around 1.15pm today from Koparkhairane to Mumbai Central Station to drop my parents,
The pickup time was 4.30pm from Koparkhairane, Booking was done through Internet and the confirmation number was also generated immediately.
I was rest assured and waited for the cab till 4.15, when i did not get any call from the CAB driver till 4.15, i called the customer care.
I was shocked to listen that there was no CAB available at that point of time and you were unable to serve me.
They did not bother to inform to the customer about the unavailability of the CABs well in time so that he can arrange for another CAB.
This is the second time i am ditched by you people and surely the last time.
I am going to warn every body known to me in the city about the incidence and the pathetic service of MERU so that they shall not suffer in future.
I shall put it on my Twiter, Facebook and all public messenger portals to beware of your lethargic & unprofessional services.
good bye Meru.