Micromax Informatics Complaints & Reviews

Sir i bought my phone in February 2015 .
And within 15 days lot of problem incur like download failed, camera stopped suddenly, automatic photo deletion and many more
I check it on micromax service center situated at jodhpur
They check and update .nothing more and after 3 -4days the same problem occur
Sir suggest how i recover from problem

Dear Micromax it's very shameful to you that you make lots of mobile but in your exclusive service center there is no square parts to replace a single mobile I have a Micromax Canvas gold a300 suddenly tge mic of mobile does not work I went to your service centre but they told me that they have no spare parts of Micromax Gold a300 they told to me that our company Micromax do not give square parts Whan can I do told me

Sir, I have purchased a TV on FLIPKART ID OD[protected] in the month of January 2015, now the sound system is not working, after some time you can not hear the sound I am trying customer care number nobody is receiving the call iD OD[protected] delivery on 3.1.2015 seller WS retails -20" led TV 20B22HD-V-50cms( 20) LED TV pl arrange to repair the same as it is in Warranty one year warrenty

Sir, I had brought a micromax canvas juice 2 aq5001 silver on 02/05/2015 from ZOOP, CHARNI ROAD BRANCH, MUMBAI-04. I am sad to inform you that the seller had given me a defective piece. There are a multiple problems in the phone. This has been done intentionally. I request you to kindly give me a replacement of the same. This action of yours is spoiling the image of your company. thanking you, regards. #[protected]

Sir since last week i am making complaint for my mobile smart phone but no response from the company so pls forward me details of the company i have to file suit against the co and to file complaint with tria i am situated in pune my mobile no is [protected], so pls reply me on phone i will file complaint by today only

thanks and regards

gheewala

I have purchase a micromax canvas nito-2 on date 12 july 2015 by aarush world link, chaddha complex moradabad. There is an error in this mobile to lock & unlock to operate its function. I gave it to its service centre but they are cheating & forwarding to another. I am very mentally disturbed by this behaviour. Kindly solve my problem. ([protected])

Tablet was thefted in Tripathi - Andra Pradesh. Sim was taken out and I can't able to trace the movement of my tablet. Please help us to get the information and get my tablet back. I'm currently paying EMI. Tablet is 6 month old.

Name: MANIKANDAN N S

Address: 166/38 AVVAI NAGAR, THIRUVANMIYUR, CHENNAI - 600 041.

Phone model: MICROMAX CANVAS TAB - P470

Make: MICROMAX

Last used No.: [protected]

E-mail for communication: [protected]@gmail.com

Date of theft and losing phone: 12th October, 2015.

IMEI No.: [protected]

IMEI No.: [protected]

Iam purchasing micromax canvas spark 2 Through snapdeal on 4/10/2015 Next day my phone is hamging some problems start iam going micromax care in hyderabad that people simply say that soft ware is not availabule
why you are sale mobiles
tomarrow iam file to consumer court

Dear sir/mam,
Job sheet no - n[protected]
Approximately 60 days has been passed but my tab is not received me till date from micromax service care. Pl see mail attached here and provide the solutions asap.

Regards,
Gaurav kumar

Dear gaurav,
Greetings from micromax!!

Reference to your ticket id - 98080

We apologize for the inconvenience caused.

We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.

We appreciate your patience with us in understanding the matter.

For more information on micromax products please visit our website : www. micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to saturday between 07:00 am – 11:00 pm).

Assuring you of our best services.

Thanks & regards,
Sumit
Micromax care team


On thu, 15 oct at 11:57 am, gaurav. Kumar wrote:
Reminder! 2

Team micromax,

After continuously follow up with your team and 2 month (60 days) has been passed but there is no confirmation received from your side regarding the tab (Follow up mail in continuation - attached).

Treat this mail as a final reminder.


Regards,
Gaurav kumar

From: micromax support [mailto:[protected]@micromaxinfo.com]
Sent: monday, october 05, 2015 12:44 pm
To: gaurav. [protected]@shyamindus.com
Subject: re: fwd: status required - n[protected]

Dear mr. Kumar,
Greetings from micromax!!

Reference to your ticket id - 98080

We apologize for the inconvenience caused.

This is with reference to your e - mail wherein you have enquired about the status for your device.

We would like to inform you that we have shared your concern with our operational team for the quicker resolution of the complaint.

We would like to thank you in anticipation of your continued patience and co - operation in resolving the issue with us.

For more information on micromax products please visit our website : www. micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to saturday between 07:00 am – 11:00 pm).

Assuring you of our best services.

Thanks and regards,
Priyanka
Micromax care team
On sat, 3 oct at 10:17 am, gaurav. Kumar wrote:
Reminder!

Team micromax - what is the status for delivery of tab as per subjected job sheet no.???

Regards,
Gaurav kumar

From: gaurav. [protected]@shyamindus.com [mailto:gaurav. [protected]@shyamindus.com]
Sent: thursday, october 01, 2015 4:23 pm
To: micromax support
Subject: fwd: {spam?} re: fwd: status required - n[protected]

Dear team,

I am not satisfied as how much time is required to resolve issue or repair a tab by team micromax???

After continiously touch with your team via mail and telephonically, no action taken by your team till date.

Now, if you have required 40 days or above to resolve the issue then time should be confirmed by your service team at the time of taking over the tab??

Hence, if you are not able to repair the same then ask me.

Regards,
Gaurav kumar

— original message —
From:
"micromax support"

To:
Gaurav. [protected]@shyamindus.com
Sent:
Thu, 01 oct 2015 09:40:53 +0000
Subject:
{spam?} re: fwd: status required - n[protected]
Dear gaurav,
Greetings from micromax!!

Reference to your ticket id - 98080

We deeply regret the inconvenience caused to you.

This comes further in reference to the issues faced by you with your device, we apologise for the delay in regards to the repair of your device.

We would be able to resolve the issue with your device in a short span as it is been taken care on priority by our repair team.

This comes further to your concern over the mail, we would like to inform you that we do not have any refund policy against any of our products.

As a company, we do stand behind our products and in light of the same we always like to extend our support to you through every possible option available so that we have continuous and loyal customer - company relationship.

For more information on micromax products please visit our website : www. micromaxinfo.com
You can also reach our helpline number:[protected]Monday to saturday between 07:00 am – 11:00 pm).

Assuring you of our best services.

Thanks and regards
Anamika
Micromax care team
98080

I purchase a micromax canvas spark mobile ammounting rs 4999/- from SNAPDEAL on wed 06 may 2015.
snapdeal order no.[protected] and sub order no.[protected] .
IMEI no.[protected]
S imei n0. [protected]
ean no.[protected]
sn vo no.[protected]

I LOST MY MOBILE ON 14.10.2015
please block this mobile to avoid the misuse of the said mobile.

I gave my phone(Micromax AQ4501) in Micromax Service Centre, Palarivattom for touch complaint on August 24, 2015.. they gave my phone back on September 10, 2015. After coming home, i saw that proximity sensor was not working fine. so i again returned my phone there on September 14, 2015 (Jobsheet no. S[protected]), they said that there was some board issues in phone, it might take 1month. i called them today, they said that phone was not ready, it might take another 1 week.. i am not satisfied with the service providing by the Micromax service.. take some steps to get my phone quickly

I have Micromax-D 321 at present time 2 Month ago my mobile automatically switch off and then don't ON. After that I send to it Micromax service center at Hoshiarpur, Punjab. He return my mobile after 5 Week without mobile back cover. So my complaint only that please return to my mobile back cover. Regards Sandeep Kansal Mo.No.-[protected] Hoshiarpur, Punjab

Unfortunately I purchased E471 but within 2Months of purchase phone is unable to get switched on.

I called premium care and they arranged a call back(as this is a premium phone as per you) and on that call I have been promised for phone replacement within 7 to 10 days, which didn't happend even at the completion of 11th day(and still waiting).
I than requested a call with a senior person and I was told that will be done within 24 hours but I havent received any call back even at the completion of that time period.

Whenever I call your people I have been told to wait but they are unable to tell how long?

so my question to you is how long I have to wait?

Now my feedback:

your service is very poor.

Your are not adhere to the time that is given by you yourself.

You dont have a procedure to escalate the matter if customer want.

It appears that you are not running a company instead just a gang with no rules.

I can assure you for the failure of your company in the coming future and will never be able to get a market overseas where people give very much importance to service.

Have a good luck for for destroying a good Indian company which could have been a market ruler if handeld correctly.

with no hope of reasonable and meaningfull response from your side

Hemant kumar

Dear sir, i am rushikanta kamila this is third time i am complaint against micromax service provider. my canvas knight was submitted at m/s optimal solutions near barasat road kol-700122 on-11/08/2015.for reapiring purpose. here it seems to be more than 8 weeks has been passed. but no one listen to my concerned.
tomorrow i get a call from head office miss monika mam called me and said that she give a replacment againd]st my canvas knight a350(b). by a new canvas knight 2 E471.and promise to call me again today on-14/10/2015. but she never call me. so i am upset because it is going like a road without an aim.
sir please help me to quick asses my problems...please listen my upset mind. its really hard to stay without a smart phone. do you think is it i am wrong to get a micromax smart phone rs around 18000/-. i[censored] asked today i told you yes. but i think micromax listening me and providing me a easy and quick solution in next 3/4 working days...lets see how micromax solved my problems...or i will cry for ever...my job sheet number is getting easy to remember me writing too, much time..E[protected]. And i also complained on 10thsept-2015. the patient have been going wrong way...i can't explain more..

I have purchased a micromax mobile micromax canvas fire A104 on 28/12/2014, but due to some technical problem it, s touch not work and some fault in screen. due to this reason i have hand over the mobile service center on 1/09/2015 the job sr no is *N[protected]* and they have says that you can get after 15 day but after 15 day they replay that you can collect after one month but till date they are not reply and not return the set. it, s one and helf month but no reply and return the phone, it is only reminder if i will not recieved the phone next 48 hours i will go with other channel (e, g, ) media (CNBC PHREDAR AND CONSUMER FORM ETC, ). bill and job sheet attached below REGARD vipin saini [protected]

Hello sir, my micromax canvas A114 has camera couldnot open and battry chargeing percentage is not increasing. so my set hand over to Baba cell point in Eluru west godavari Dist. A.p 534002. but problem is not solved from 15 days pending. so mobile is send to company emi no. [protected] [protected] so please solve my problem as much as fast. Regards sudhakar [protected].

In my mobile have charging problem. I have submitted to service center at 3 sept.2015 they sent my mobile to delhi head office. After so many follow up my mobile came back after 45 days but problem not resolve still having same problem. When i have submitted my hand set it was in warranty period now its lapse. Even no one provide any response from beginning. Kindly help me & take appropriate action agents this company. I want my handset back. Regards, chunnu kumar [protected]

Hi, This is Arun Kumar. I bought Micromax canvas fire A104 on 17th september 2014. My mobile gone to dead condition on 27th september 2015. I have taken the mobile to Micromax service centre. They told that the short circuit occurs in the circuit board and need to replace both circuit board and tocuh. It costs Rs.2000 for service. Within 1 year and a month the product is out o[censored]se. I am very sad about that. One of leading company product like this...

I bought a mobile phone on 07/05/2015. set have problem about sim after one month.I submit mobile in service center (micromax care in 223/3 mahendra bhattacharya road howrah-711104) upto four month for repair.But at last they inform me that they are unable to repair it on 14/10/2015.I inforn to micromax cust care. They are not taken proper action from our side.

Hi!!!

Dear Sir/Mam,

As per my experience with your cervices centers very bad in Bangalore and Ahmadabad's Cervices Center. Because, I have many time Un-Satisfaction with your cervices center owner and employee. I was go yesterday in micromax service center and give my phone for change display then his give me one day time means his told me you can collect your device tomorrow before 2PM so, I was go for collect my cell then his tell me now not repair your phone so, you will come before 6 o'clock then again i am going 6PM then again his tell me now not repair then you can come tomorrow. So, Really, You don't have manner and client value then please, . close your company and all services center. Because, I have notice many time at your office and your service center's owners and employee don't have manner to talk with client and elders person. Really, You can try to action with this issue other wise i am promote this issue in social media platform then i will go through legal action.

I am mailing you because, I think you known about client value and client satisfaction.

Here, Display Address from Manner Less Service Center.

- MNS Communication
(Authorized Mobile Service Center )
#164, Keshava Complex, Shop No.2. 1st floor, 27th Cross,
Opp. Yediyur BUs Stop, Near Baja Popular Show Room,
Jayanagar, ^th Block, Bangalore - 560 082.
Off. No. - [protected].


I hope you understand my issue and go with good steps on This Service Center.


--
Thanks & Regards,

Nirav Langhanoja
+[protected]