Micromax Informatics Complaints & Reviews

Sir/Madam, This is to bring to your kind attention that, I purchased a mobile phone (Micromax Canvas Elanza 2 A121 Black …….. ) on 11 Aug 2014. Due to battery and charging jack problem, I gave it to your authorized service center (M/S Paradise Telesoft Pvt. Ltd, main Chakrata Road, Near Hanuman Mandir, Dehradun-248001). After some days they told me that now it is Ok and gave it back to me, yet still the problem was persisting. Again I gave it back to the service center on 25/03/2015, Complaint No. E[protected]-14526535. They committed me that they will return my set after 3 days, but till today they have not solved my problem. I am highly annoyed by such type of carelessness and poor customer service and have caused me immense trouble. I would appreciate it if you kindly look into the matter and give appropriate directions, so the my mobile phone is repaired. Otherwise I will go to consumer form. Kindly call me on +91 [protected] to inform. Thanking you, (Amit Kumar Gupta) 82 Ghoshi Gali Near Clock Tower Dehradun. 91-[protected], [protected] Encl.: • Attached photocopy of Mobile Bill. • Attached photocopy of job sheet. • Attached photocopy of Driving Licence. Date:[protected] Place: Dehradun (Uttarakhand).

Hi i want to inform u that customer care agents working in Micromax Customer care (R&J Enterprises platinum plaza), are highly irresponsible and misbehave with the customers. They don't understand the issue of the phone.Instead of solving it they troubled me a lot, I want u to take strict action against them else i will go to consumer court. Hope to get your response soon

I am shubham sonthalia, I bought a micromax cell phone model no A109 on sep 2014, it was running smooth, but it started overheating...immediately i took it to the service center... And that day i was totally shocked with the poor and irritating service and care provided by service centre ...however i managed and after long argument they agreed to repair the cell and they kept it for nearly 40 days... After that they called me saying that my cell was repaired ...when i went there, they told me to check the cell outside the office...but still it was not repaired and when i told them again they said that i might have been cause the defect ... I was very much dissappointed by this rude and shrewd behaviour of service center... its ok that there may be some fault or defect in Electronic devices but what about the behaviour as well as care of service center... I would never advise any product of micromax not because of quality but only because of the service provided by them...they dont value the customers and their money invested... Job no is E[protected]

sir, two day befor i brought a micromax canvas spark mobile sir its showing insfficient memory, sir want to be download long leanth movies but its showing insufficient memory so please send me job sheet through online.my mobile IMEI No:[protected]/S-IMEI:[protected] Name:Raghavendra B Agadi my email id :[protected]@gmail.com contact nob;[protected]

Dear sir, I bought a micromax dongle from aircel model MMX354 Xtra from dibrugarh aircel office, dibrugarh, Assam on 31/3/2015 bearing IMEI no [protected] and serial noV[protected]. It had installation problem so i contacted micromax service centre in dibrugarh (Ajmeera), they said it was a manufacturing defect and had to be send to Gurgaon for replacement. After aprox 15-17 days i received my replacement doongle bearing IMEI no [protected] and serial no. V[protected].this replaced device is not detecting the sim card.when contacted service center they are telling that they cannot replace this as it does not have company safety seals.Now since they don't want to replace for the above reason, i want just one favour from you please return my original device bearing IMEI no [protected] and serial noV[protected] and i shall return your replaced device bearing IMEI no [protected] and serial no. V[protected]. i will be very thank ful greatful to micromax they are doing great job...thankssurajit gogoi[protected]m/s mahalaxmi medical storegraham bazar tiniali dibrugarh -786001assam

I Purchased Micromax Canvas EG 111 (CDMA+GSM) mobile. but when i was started mobile CDMA slot was not in working position. Means faulty piece is coming from company. When i was going to micro max service centre the representative said that for repairing minimum 45 days required. i cant wait up to 45 days so it is request to micro max company to replace this mobile with another EG 111

With reference to the job sheet number N[protected] Dated 10 march 2014, regarding the repair / replacement of my phone Micromax A110, it’s been more than one year and still I have no clue about the same, will someone tell me the status of my phone? This is seriously not going to work. I trusted in Micromax as an brand but it did not stand up to full fill the trust of me as an customer. I bought Micromax canvas. Within four months it started creating problem. I have submitted my phone to service center solution world Janak Puri on 10th march and you people promised it to return within 7 to 10 days since then (more than 13 Months) i have been chasing you guys on emails and phone calls but customer care has no satisfactory answer and has not taken any action on the same, As a loyal I am very disappointed with the quality of product and the response and services being provided by Micromax.I am expecting an immediate call back and favorable action.Name– Sandeep SinghMobile number – [protected] Phone model– A110Job sheet number N[protected]Handset submit date – 10th march 2014

Dear Sir/Mam, Message display while sometimes disconnecting call, "Unfortunately the process com.android.phone has stopped". And that call not show in call history. How to fix it? I am using Micromax E311 Canvas Nitro 2 in which android version is 4.4.2 Kitkat. Please respond. Thank you Deepak Bhatia [protected]@rediffmail.com

Sir This is to inform you that i have submitted my mobile MICROMAX BOLT A69 on dated 17.03.2015 for repair of touch screen and camera resolution problem and i did continuosly follow up from last 15 days but i am getting no proper response and exact date of returning of same after repair. I have complain 9 times to your customer care executive complain no of same is [protected], MMX[protected] and MMX[protected]. This my humble request to you either you repair my mobile within 5 day or you replace my mobile with new one othewise i have go for cosumer court for the same. Waiting for your reply. Regards Dhiraj Rai [protected]

I had purchased a Micromax Canvas Knight A350 (White-Gold) on 12th Nov 2014 from Amazon.com and paid Rs.13, 500 (IMEI no.[protected]) . Within 4 months of purchase many problems started like touch screen was not working properly and sometimes it hangs, the phone is under warranty but its dead now. On contacting the Micromax Service Centre(Rapid Communication-Vikash Puri) in Delhi on 7th March 2015 (Job sheet no. N[protected] they told that phone will be repaired within one week. After one week when I called them, then they informed that the device's motherboard is faulty and needs to be replaced. Now its more than 4 weeks since I've submitted my phone at the service centre. Each time I call them they say that the replacement motherboard needs to come from Gurgaon. I had called service center several times. They are telling that they need to get the part from company and for further details, asked me to call head office. I have written mails to '[protected]@micromaxinfo.com' so many times, and get replies with apologies mail but no action has been taken. On 7th April when I called them for followup they said that your phone has been repaired and you can come and collect it from service centre. When I reached to service centre to collect my phone I felt so cheated. They were giving a used and scratched phone of same model in black colour but mine is (White-Gold) in new condition. When I request them that I want to contact their service incharge then a guy at service centre desk was not giving his no. and he misbehaved with me and finally he called to Delhi Service Incharge (Rajat Tripathi). He was also talking very rudely to me as if he do not cares for his customers and not responsible for solving this persisting issue. They gave me another job sheet. N[protected] on 7th April 2015 without committing any tentative delivery date. No one is taking any responsibility and they are not interested in providing any resolution to me. Now I am feeling as if I have done biggest mistake by trusting on Micromax brand and it is most pathetic service that I have ever experienced in my life. At least I can expect that I get my mobile in working condition as soon as possible because no one can compensate my time and energy which I have spent to get this phone back from service centre. Every time I call to micromax customer care I feel that it?s a wastage of time and felt mentally harassed the kind of response I get from service centre. Its my kind request please look into this matter

I had purchased a Micromax (Model No. GC232) triple sim (one cdma and two gsm) mobile on 01.06.2014 from one New Sahara Electronics being IMEI1:[protected], IMEI2:[protected], MEID:[protected]. But all on a sudden on 24.04.2015 the aforesaid Mobile set not working properly, thereafter I has been handed over the same to New Sahara Electronics for repairing and said shop told me that the set will be sent to the service centre of Micromax for upgradation and after 10 days the said mobile set handed over to me and told me that the said set is totally checked by service centre of Micromax. But till I suffering the same problem. So now it is my question what will be happen and how can I relief from the problem above ? |

There is nothing Positive in Micromax Mobiles... Processor is half good as they provide 2-3 Apps are enough to hit mobile Battery works only for 4-5 hours on normal use Camera has poorest quality, High pixel doesn't mean quality. 1 GB RAM can't handle a game and some apps together and game lags Sometimes battery % drops every second...15% in 30 seconds. Service center will never give you back your device for 1-2 months, which is impossible to live without

Dear sir/madam I had purchased a Micromax mobile handset model no A092 on 15th july 2014.But on december its camera did not functional and thereafter i submitted my handset in one of your service centers in delhi on 31/3/2015.The service center where i gave my handset is in uttam nagar named m/s shri laxmi enterprises.The executive gave me a receipt bearing a code i.e NO[protected].They told me to collect the handset after one week but since then i ad called there so many times but i did not get the satisfactory response.More than a month has passed but i did not get my phone back.I am really unsatisfied with the services provided by the micromax service center.Being a reputed company in the market, late and unsatisfactory services should not be given by it.I will be highly apppreciate your help i[censored] please give my handset back to me in working condition as soon as possible. yours faithfully MUKESH DATE: 04/05/2015

On Saturday, April 25, 2015 12:51 PM, Lalit Khurana <lalit.[protected]@yahoo.com> wrote: On Saturday, November 29, 2014 7:48 PM, Lalit Khurana <lalit.[protected]@yahoo.com> wrote: Dear Micromax care(TEAM), First of all I appreciate your timely revert. Please find the attached scanned xerox copy of job sheet. original job sheet i have given back to service center as i have mentioned in my previous mail that i have taken my phone back which is still not repaired. on that time service center (Ludhiana- Near baba than singh chownk) offered me that company will replace my phone with some other good phone by paying around Rs.2000/-. i was OK with that but i lost my trust on them when they said that how much time it will take to replace.they said it may take 15 days or may 3 months. if you people can repair my tab- fun book P310(touch replace) i'll be very thankful to you but if you can't repair it at least let me know the solution i am open for phone replacement as well but you guys need to be specific that how much time it will take. please revert soon so that again i can submit my tab to your service center. please understand i bought your phone for my wife so you can understand the emotions towards gifts as well. Thanks for your support. Thanks & Regards, Lalit Khurana On Tuesday, November 25, 2014 5:21 PM, Micromax <[protected]@micromaxinfo.com> wrote: Dear Mr.Khurana, We would like to apologize for the inconvenience caused to you and request you to provide us the scanned jobsheet/IMEI number for further assistance. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax*Care logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Lalit Khurana [mailto:lalit.[protected]@yahoo.com] Sent: 18 November 2014 14:20 To: [protected]@micromaxinfo.com; [protected]@homeshop18.com Subject: FED UP WITH YOUR SERVICES Dear Micromax & Homeshop 18's Entire management, I as a customer did a major mistake of buying a tablet of micromax (P310-funbook) from homeshop 18 because homeshop 18 made my mind positive about micromax products but by mistake touch was broken of my tablet & i went to micromax service center (Ludhiana (Punjab)- Near baba than singh chownk ). they took my tab with them at least for a month but every time they said they don't have touch of my tab and micromax head office also does not have the touch and due to same reason my tab has not repaired. any how i was patient and waited so long but finally i got an call from service center that company does not have your tab's touch and you as a customer has to pay 2000 rs and micromax will replace my tab with some other new phone. i was ready for that as well but i was unable to trust service center because they said my tab will be replaced but service center can't commit you the time for same. according to them it may take 15 days to replace or it may take 2-3 months to replace. i thought they are again making me fool, i took my tab from them and went to some local repairing shop, even that local shop also does not have touch of my tab... micromax - if you don't have products then why you are selling your idiotic products and Homeshop- without knowing the background of any company, why you are advertising them and selling there products... are you both company's have any solution on this or i should start believing that micromax is making fool of each customer through homeshop 18 by there fascinating advertisements. waiting for your reply or call. Regards, Lalit Khurana

I had given my micromax unite 2 which i bought 3 months back to the service centre for repairing as the voice receiver had complaint. Now its around 1 month and i have not got my phone back. Last week they gave it telling it is properly repaired but when i checked the complaint still exists. So i returned the set last week and when i checked they are again mentioning that i need to wait agian for 3 weeks which is highly unprofessional. I had bought this set 2 months back and if this is the quality of your product and the after care service that is existing i am sorry to say i will not be interested to buy any of your products again. Also to mention i am not having my set for the last 1 month and again your service centre has asked me to wait 3 more weeks. I have all the documents with me and planning to approach the consumer court if my case is not heard by anyone immediately. I had approached all customer centers and units but none of them have helped me so far. Expect anyone to act at the earliest. Vivek [protected]

We have purchased above set JMEI/ ESN No [protected]/[protected] NOV 15 2014 now three times it has changed but problem is not solved and your service center is not responsible for that last 05 Month we are facing the problem and hand set with you appox 3 Month what is the use of me Please return the set and give my money, It is Laying your service center B-36 Guru Nanak pura Opposite V3S mall LaxmiNagar Delhi -110092 we are totally disappointed with your set Now we are in Metro Project you know how much pressure on metro people. Please help me R.P.Singh [protected]

My name is Mandeep Singh and my dad Ravinder Singh had bought new micromax canvas 2 smartphone last year. I had suggested him to buy it. After few months we noticed it corrupts video when we send to WhatsApp. As the phone is in warranty dad visited the service center in the first week of March, 2015 to fix the problem. After few days when dad visited the center again to receive the phone, they said there is a major fault in the phone so they have to send it to company. Dad visited again after a month to receive the phone and came to home. When we checked it's touch is not working properly now. Dad had to visit the service center again. They asked to visit after few days to get the phone back. They will changed it's touch. When dad went there and checked it in front of them, the problem was not solved. Now they said it's mother board fault and have to send it back in the company. Now it's going to be 2 months and we didn't receive the phone yet. It's totally disgusting. What is hell is this? It seems now company just was to pass the time so that warranty expires and they don't have to fix this. I was going to buy one more micromax smartphone for my mom and also planning to buy micromax LED TV. But now I never buy any micromax product in my life again. I won't suggest anyone to buy micromax products. I'm really sorry that I suggested my dad to buy your company's phone. Even local company phones are much better and provide faster service than you.

Sir/Mdm, I am a Prees Reprter Of Electronic Today Team. I purchase a new Micromax A121 in 6th dec2014. After i use for few month the mobile has hanged & not working. I give it to service center on 25 feb2015. They say we send it to company 4 repair for 20-22 days. I found my mobile on 17th march. After I use few days the problem has been same. Then i talk to customer care, they said give it to service center. Service center will say it again send to company for 20-22 days.I give it on 27march. Then I said to for exchange. They said You send e-mail to company 4 new one. I talk to Care they said we take 30 days for repair. I again & again contact them and send to mail for solution. But they gave me dialogue & dialogue. I again & again request them but they cant understand. And also the taken period has finished but they dont give my mobile or any else.

SIR, I have bought Micromax canvas 2, model no;- A120, IMEI No [protected] on 19 April 2015 from GHAZIABAD. From the next day of phone purchase it started giving me trouble by hanging. 4 times it switch off then switch on .On 21 April 2015 I approached K.S. micromax service centre in ghaziabad they updated it's software and assured me it wont trouble me again but the problem was not rectified and the phone continues to hang .Then on 23 April 2015 I again approached to same service centre then they again updated the software. Nothing happened and the phone continues to hang .Then on 27 April 2015 I again approached to K.S service centre for replacement of phone .They said that phone may not be replaced as phone is facing software problem not hardware problem. On the same date I approached SERVICE ZONE TELE CENTRE at KALKA GARHI CHOWKI in GHAZIABAD . They go through the phone and declared that its hardware problem.Then I approached K.S Service centre they said that the mother board need to be replaced.Sir, mother board in itself is a hardware. So please replace the product. Regards S. K. Agrawal [protected]

maine Naya Mobile kharida Tha A102.. 26/1/2015 ko rs 7800 me us mobile me 10 din me network problem agya maine use parbhani me new sana care centre Address apna Corner parbhani yaha per mobile jama kardiya tha care center waale ne L4 ko bhej diya uske 45 din ke baad usne bola mera mobile gum gya uske baad usne kaha ki mujhe naya mobile company see milega lekin 3 month 5 din baad usne mujhe purana hi dusra mobile white color ka mobile diya jab ke mera mobile black tha is tarah macromax company ne mujhe dhoka diya aur usne mujhe kaha dusra mobile nahi deta kya krna hai krlo mera Jobshit number hai W[protected] mera Contact number : [protected]::::::: [protected]