Micromax Informatics Complaints & Reviews

I had bought a Micromax canvas Colours A120 phone in JUne 2014 via snapdeal. Its not even been 4 months and i am facing a lot of issues in my phone 1.gets discharged very soon, within 4-5 hrs it will come down from 99% to 35% 2.Ear phone problem. will i get a replacement if i go to nearest Service Center on these as there is 6 months of warranty period.

Hi Micromax, This is second time I am writing to you and ... This is how you resolve a your customer’s complaints I have got a call from your micromax customer service department by saying that my issue will be resolve shortly Just I need to do is that I have to go micromax service portal and have to filled up a form which cost Rs 100/- and after that my issue will be resolve in a very short period of time. Or if I am filling not filling up the form then I have to wait for whatever time takes...it might takes 2 or 3 months of time. Instead of resolving my complaints your customer service Department trying to sell me a form which cost Rs 100/ and will be valid for 1 year - what will be scenario if a Customer is not friendly with computer of internet your customer service is good for nothing for them, so shut down your service team First time I have seen someone selling form instead of resolving complaints . Not only that Service centre also charging me Rs 250/- for repairing which is for replacing parts that is acceptable My question is to Micromax, is your Service have come down to this level then how would you own the confidence of customer’s in the field of television which is your new product. This service is forcing me to not connect with you business, remember one happy customer may not bring one more customer to you but one an unhappy customers always cost you ten customer’s to business Regards, Rajiv Agrahari [protected] Customer service is the key of success in retail.

Dear sir My name virendra panday, model .micromax a111...date=19/4/2014...i faced the problem in may so i have update my software after that i gave the mobile into service center they said problem resolved now i have given again service center ...i was getting problem with fm and bluetooth they are tellin \g me liqiud problem in charging slot but i m not getting problem that side they are telling ithey will change mother board for that i have pay the amount my 1th regster complant no 2/8/2014 requst no n[protected] and 2th regester complant no[protected] work oder no 13 before reg.complant 3 time softwere update but prob not sloved THANKS [protected]

I bought a phone micromax canvas-4, past 6 mont ago.. I recieve this phone internaly problem in motherboard. The phone is restarting automatically 7 to 8 time in a day. I complained 2 times in macromax service centre, but they will not resolve my phone problem. So i request to u. Please take care of this matter and resolve my problem as soon as possible. I had complained in Micromax service centre on[protected] and now still my phone is in micromax. They told me phone is misplaced. Micromax job sheet no. N[protected]

i am totally unsatisfied with Vashi ( Navi Mumbai) branch. I have given my phone on 25th August because having some problems & they have provided on 27th Sept. Again i have found that phone is with another problem & i have again submitted (30th Sept) to service centre & till date they have not provided my phone. Since Two months my phone is at service centre & not provided by giving plenty of reasons. Why are they not checking all problems properly at time of preparing job sheet??. They are giving common reasons that parts are pending from Delhi Head Office. I am totally frustrated regarding service of Vashi branch. Please take a strong not of my complaint.

Phone Model: A240 Purchased 25/12/13 In July after 4 attempts the service center agreed to accept my handset (to be repaired at company. After one month i got a call and few msg that my handset is been ready. i had to visit 3 times to collect the same (reason: 1. Handset is arrived but not ready. 2. IMEI number is not registered. 3. on 30/8/14 they handed me the phone to check after sitting for almost an hour.) The movement i switched on the phone it got hanged. The service center incharge took back the handset and said will call once the handset is ready, and a new job sheet was been provided. With new job sheet i.e dated 30/8/14 its been more than 45 days and still no communication. Therefore I request company to refund my complete amount of Rs. 14000/- as its been more than 2 months and company is not able to neither repair or communicate about delay or what so ever. Again for your information: Phone Model: A240 Job sheet Date: 30/8/14 Job Sheet no.: W[protected] Service Center: M/s New Tirupati Cellulars, Khralwadi, Pimpri, Pune. Request you to kindly refund my payment of Rs. 14000/- at the earliest.

Dear Sir/Madam I submit my phone on 24/09/2014 in Rohtak care they give me time for 7 to 10 days. After this time period when i go there my phone is not return & when i ask the reason they miss behave with me & says do what ever want to do. Till today me not receive my phone .Please do something . Warm Regards Jatin Bangar

respected sir/madam. my mobile micromax canvas a111 i have give the mobile to m/s tech solution, pune ion[protected] and today is more then a 1month is gone my mobile has not rech to my services center. they told me that the mobile is dispatch form the company and it will reache with in 1 or 2 day but more then a 8 day is gone my mobile has not come . so pls reply me a proper detail of my mobile thanking u ashish shrivastav JOb sheet number:-w[protected]

MAI MICROMAX (MADE IN INDIA) KA CUSTOMER HOO, MAINE MICROMAX MOBILE MODEL NO. SERMOB0317 A-76 (B) IMEI NO.[protected], [protected], BHOPAL KI EEK AUTHORISED SHOP SE 20/10/20014 KO KHARIDA THA. JO KI KUCH DINO SE PROBLEM DE RAHA HAI i.e. AUTO OFF / BLINKING ON SCREEN / WARM/HEAT, DURING CALLING AISY PROBLEM LEKAR JAB MAI APKE DWARA AUTHORISED SERVICE CENTRE, M/S POOJYA ENTERPRISES, PLOT NO. 7, SHOP NO. G -1, RAILWAY LINE, ZONE –I M. P. NAGAR BHOPAL – 462023, GAYA TO UNHONE CHECK KAR BATAYA KI APKE MOBILE ME CHARGER POINT SE PANI GAYA HAI, JIS KARAN MOBILE KI PCBA DAMAGE HO GAYI HAI, AISA KAHKAR WARRANTY DENE SE MANA KAR DIYA, AUR KAHA KI AGAR AAP ESE REPEAR KARATE HAI TO 3700/- + SERVICE CHARGE LAGEGA, PARANTU UNHONE AE BHI KAHA KI AE REPEARING HUM 1200/- ME BHI KAR DENGE JISKA BILL NAHI DENGE, JOBSHEET REQUEST NO.IS N[protected]/R1410FMP12808186 KYA SERVICE CENTRE PER AIESA HO SAKTA HAI, MAI EK PROFFESIONAL PERSON HOO, MUZE MALLOM HAI MOBILE KI CARE KAISE KI JATI HAI, MAI HAMESHA CAR ME HI SUFFER KARTA HOO, MAI APNE BACHHO KO BHI APPNA MOBILE NAHI DETA HOO, PICHALE ONE YEAR SE MAI BARISH ME BHIGA BHI NAHI HOON. SERVICE CENTRE WALO NE CHERGER POINT ME EK WHITE DOT KO WATER KA NISHAN BATAYA, JISE MAINE ALLPIN SE NIKALA TO EASILY NIKAL GAYA, WO COTTON KA PART NIKLA, JAB MAINE CUSTOMER CARE ME BAT KI, TO UNKA KAHNA THA KI JO HAMARE ENGINEER NE KAH DIYA KI MOBILE ME PANI GAYA HAI WAHI SAHI HAI, ! TO KYA CUSTOMER HAMESHA JHOOT BOLTE HAI, KYA ENGIENER EK HI TYPE KI REPEARING KA, DO ALAG TARAH SE CHARGE KAR SAKTA HAI (3700+CHARGE WITH BILL/ 1200/-WITHOUT BILL) JAB MAI MOBILE PURCHASE KAR RAHA THA TO MERE DOSTO NE KAHA THA, ARE PAGAL HUA ZA RAHA HAI JO MICROMAX LE RAHA HAI, TAB MAINE UNHE KAHA THA HUM APNE DESH KO PRAGATI PE LANE KI BAAT KARTE HAI TO APNE DESH KA HI PRODUCT KYO N KHARIDE, PARANTU AB LAGTA HAI WO MERI BAHUT BADI BHOOL THI, AAP YE NA SOCHE KI AAP APNA PRODUCT SASTA BECHTE HAI ESLIYE MAINE KHARIDA, AAPKI JANKARI KE LIYE BATA DOO, 70, 000/- PER MONTH KI SALARI PE KAM KARTA HOON. YE SAB BATEY MAI APPNE DOSTO SE BHI SHARE KAR RAHA HOO KI, BHAI AGAR SERVICE CENTRE JAYE TO KRIPAYA CHARGING POINT CHECK KAR LE, MOBILE ME PANI KAHI SE BHI ENTER HO SAKTA HAI, KRIPAYA WATER PROOF COVER KA ESTEMAL KARE, AUR MADE IN INDIA KA SNEH CHODO, QUALITY AUR SERVICE PE DHYAN DO, KNOWLEDGE HAMESHA ENGINEER KO HI HOTA HAI AAP TO CARELEES HO, AAP TO MOBILE KI BHI CARE NAHI KAR SAKTE, JAI MICROMAX MICROMAX JAI HINDUSTAN A-76 CUSTOMER

HI Micromax, This is not a complaint, this is just in regards to inform you that you should improve your after sales service responsibilities towards your consumers. Now, come to the business. I had approached your authorised service centre Ms Optical Solutions at Barasat Road, Barrackpore as my handset was having some audio problem with loudspeaker and charging point was not working properly. I had handover my handset to them on 08.10.2014 but after more than a weak I have got no calls from their services cell side. Today I called them and got to know that they have procured the required parts those need to be replaced but still not received. Now just imagine for replacing a small mobile parts Micromax taking 10 days or more than that time, Requesting you to please let me know when can I used my handset which is lying in your authorised service centre. Please find details of your work. Complaint Docket No: E[protected] Model No : SERMOB0278 Item Name : X351 Problem Reported: 4408 Audio Poor in Loudspeaker/5301 Charging /Battery No Charging Please let me know WHEN I CAN GET MY HANDSET AFTER REPAIR kindly acknowledgement. Regards, Rajiv Agrahari [protected] Customer service is the key of success in retail

I have submitted my phone in service centre in Noida one month ago. even now they dont have repaired my phone. The execuitves are giving wrong and unfair comittments as they are saying it will take one more month to repair the phone. I am requesting to all the customer of micromax india to start a campaign against them and lets be together and sue them so that none of the person in future should face any kind of problem. My contact number is [protected]. Facebook page of micromax is MICROMAX MOBILE. MANISH KUMAR SINHA [protected]@gmail.com

In this set the touch Screen is not working Properly and i go to the your Service centre but he is not given correct information and would not support us and used wrong language he said that the touch screen part come after three months what can i do sir please see into the matter on urgent bases Name Rajeev Add- Sp office hamirpur (Himachal Pradesh) india 177001

i have given my brand new Micromax Fun book Mini P410I for repair due to touch is not working on 22/09/2014 but service center is not responding service provider: harihara electronics, Hyderabad: with ref no: *S[protected]* i need immediate response.

i had hand over my phone at service center noida on 5 Aug14 but till now it is not received . almost 70 days has been completed . how long time i will wait..if you can not provide the service to the customer then shut down whole process. and my job sheet no:-N[protected]

sir i have given my mobile to micromax service center on 7 oct in raebareli(u.p) because i my touch screen is not working firstly the told that it will take 1 week but after 1 week when i went over there they are telling that your problem is pending from delhi only and they are not dipatching your material from there only. so sir i kindly request you to please resolve my problem and im very frausted by micromax service. name- abhishek patel jobsheet of compalin no.-N[protected]-12601641 MODEL NO- micromax bolt a069 date of purchase-13 july 2014 poblrm reported-4911 diplay screen touch not working. mob-[protected]

I had purchased canvas HD A116i in March 14 IMEI [protected] contact no. [protected]..since after purchase the phone was working fine for 2-3 months..after that my phone started getting rebooting on itself and screen used to blink...when I checked with customer care they said just update the software...I did that and again phone started working fine for a week and then again same thing happened..the phone used to restart on its own sometimes, sometimes it automatically used to turn off...and suddenly one day the phone went dead...I took the phone at service centre and they said there is some hardware problem and it is water damage so not covered under warranty...I don't understand how can they say it is water damage when the phone never even hit by a single drop of water..if it was due to climate then that is not my problem the company should make phones which are durable in all climates..there were many others who were having the same problem at service Centre, obviously not everyone had dipped there phone in a bucket of water...over all this I got a shocking reply one day later from service centre that the part which is damaged is not longer available and cannot do anything to repair the phone...so basically I was robbed of 12k for using a good phone for couple of months...this service is not acceptable at all from an indian brand which promises to take over other big international brands...I believe service is the most crucial part in growing a business and if this is the kind of service micro max is providing then I don't think the brand would have any better future as I and others who have experienced this will be there across the country saying it's not a reliable brand and can get china mobile for much cheap price with same warranty and service..

sir i have purchased modal AE90 from vardhman electronics, abids.hyderabad via bill no 23250 dt 10--9-14 @8200..and only after one month i m haveing problem of regularly hanging. on 11-10 i booked a complaint at ur authorised service center sri dhatre mobile, diamond tower, near- manju theatre, secunderabad... they r saying it's mother board proublem and it will take 20 days to repair... sir please tell me how a coustomer satisfied with this type of service.. v costomer r purchasing itoms with the name of company and company person doing this type of behavior.its not like a good manner... please solve my compaint as soon as possible... my job sheet no. 12722025 dt 11-10-14 rajendra bothra

i have micro max A089 bolt mobile purchase on 16.06.14 at erode poorvika mobile shop. from the date of purchase till now lot of complaint on microm max mobile, sound of incoming noisy problem was there, i gave to repair to micro max service center 3 times now also my mobile at your service center at erode wide docket no is S[protected] .That people are says problem will rectified otherwise we will replace your mobile. Kindly do the need full at the earliest.pls don't take 25 days again. with regards, V.hemalatha [protected]

Dear sir, Greetings of the day!!! I, Sourajit Pal, Bordowali, Agartala, Tripura(W) have taken Micromax canvas beat 114R on 16th September 2014 and Registering IMEI no.[protected], [protected] But from 15th October 2014 my mobile speaker is not working. So, I would request to you please see this matter as early as possible. Thanking you With regards Sourajit Pal Bordowali, Agartala. Ph.[protected]

Dear sir, Myself Abhisek Halder, I have deposited my micromax A63 mobile to serampore service centre ( E030438) on 16.09.2014 . My job sheet no. is E[protected]. It's almost one month over, still I have not got the mobile phone and I visited the service center 3 times over. Every time i have been reported that the spare parts are not available and the head office is not responding customers properly, Kindy help me to get the mobile or replacement of the mobile as soon as possible . My mobile no. - [protected] Mail Id- [protected]@yahoo.in Thanking You,