Micromax Informatics Complaints & Reviews

I have submitted my mobile phone on 30/06/2014 to M/s Hans Services at sector 16 of Faridabad and have not received my mobile phone yet after around 1 month. They are not giving proper reply to me regarding the delivery of my mobile and have to go through lot of problems due to this. On top of that customer care executive asked me to stop bothering for services as my mobile phone is just of Rs 16000 which is nothing to worry about. Please do the needful so that I can get my mobile phone in shortest time possible from now.

Dear Sir, i had given a mobile to your care but your employee conduct a miss-behavior. When i give them my mobile to the care person then he said that the network is not working now, so come back and we will give you a computerise job seat. and give me a private slip and taken a carbon copy of that private slip. yesterday again i visit your center and said for computerise job sheet but they told me that firstly return our slip but i have lost that slip and i told that you have a carbon copy of the slip and this copy is for record and for your and customer helps. i am ready to right on a paper anything which you want .but he conduct a missbehave and they will not give me job sheet or my mobile. i can do which i want. please solve my problem otherwise i will take help of the media or consumer court.

I purchased the MICROMAX 350I dated 12 /03/2014 . This handset is suddenly switch off dated 08/06/2014 . I deposited such handset for repairs or replacement to the Micromax, Authorised Service Center M/S Infinity Solutions, Sane apartment (FF), Shop No.2, 406 Narayan Peth, Pune -411030 dated 09/06/2014. The representative of Authorised Center said 1 month are require for replacement or repairs. This time was confirmed by Call Center of Micromax. But after completion of one & half month (45 days) I am not receive the such handset. The person of Call Center does not entertain properly in this regards. I wish to register complaint about that.

Dear sir, I have a mobile, model no-MICROMAX A68 (SMARTY 4.0). Now the mobile display has damaged and not available in BHUBANESWAR (ODISHA) market, though I am a resident of Bhubaneswar. Mob : [protected] e-mail : rama.[protected]@gmail.com Therefore I request to you be kind enough & solve my problem for which I shall be grateful to you.Thanking on anticipation.

Respected sir/mam, This is Ritvik Dashora from ujjain.I am a customer of micromax mobile and own a micromax bolt A51 mobile.I have bought that mobile in july 2013 and due to some reason the touch pad of mobile stopped working.I reached micromax service centre ujjain and consulted about the same...rather my mobile was in warranty period the service centre told us to give money for repair...but this is not the actual problem...we were agreed to give money but they took the mobile and kept that for ONE AND HALF MONTH...when we consult them they just said that come tommorow and we reached daily to take mobile...We were totaly frustated and wanted mobile back either in any condition because until then we knew that it is impossible for micromax service centre, ujjain to repair my mobile...but the story does not end here...when I reached to take my phone, they denied to give it and the limit crossed when they PUT OTHER PERSON MOBILE SCREEN ON MY PHONE and TOLD THAT TAKE IT, NOTHING WILL HAPPEN TO IT... So, it is an humble request from my side...micromax should first test the people that are they capable for this job then after this they should hire them...because those people will not face anything, the actual problem will be faced by the company... So, please change those guys...they are worthless...(micromax service centre, UJJAIN) thanks for your consideration... RITVIK DASHORA UJJAIN

Don't ever buy Micro max mobile. Even China mobile is better than Micro max one. No service at all. I gave my mobile to Ocean mobile care in Velachery Chennai, before 36 days, Still my mobile is in service center for small touch issue. Today also i called the service center to know my mobile status, the worst thing is they told unable to check the status due to power cut. How come micro max can authorize service center is running even without any power back up? ( Atleast a small UPS should be there as far as i know in all the service center). I think entire one year warranty period mobile will be in service center itself. Worst service.

STORE NAME: - HIRA PANNA MARKETING, KOLHAPUR CASH MEMO NO.:- 1833 DATE:- 31ST MARCH 2014 MODEL:- A068 COLOUR:- WHITE IMEI NO.:- [protected] It is with great agony that I wish to bring to your kind notice the callousness shown by your department personnel for the last fifteen days my phone is showing lightly black patch on screen and in spite of several reminders no action has been taken yet by yours men, it is really surprising that such an efficient department as that of yours is not heeding to our complaints. Please get the needful done without any further loss of time I have every hope that you will take a prompt action and oblige Yours faithfully Vijay kupate [protected]

Hi, I bought a Micromax A210 four months AGO, now all of a sudden it has started to switch off/restart on its own. We reached out to the nearest service centre, who suggested that it could be a software issue and advised updating the software (for which he connected the phone to his computer and did something) and said if still the issue persists, it would need to be sent to the service centre. Software updation did not help, when we approached them again, the guy claims that we cannot do anything as the phone has a few scratches and even if we send it to the service centre, they would return stating that this is physical damage. This is absolutely a lame excuse. Now, they have given us a replacement battery (not sure if it is new or used) to check if that is causing the issue, BTW the phone lasted for a few hours and then shutdown, also have noticed that the phone is heating up because of the replaced battery. I currently am an extremely disappointed customer, who has bought a product from Micromax and have to keep their products under observation with me, while they simply make false claims. I hope this complaint falls onto the right ears, for them to know what is REALLY going on with its brand name. Regards, Yusuf M. [protected]

Hello micromax I am Rahul Singh from Jodhpur city (rajasthan). My wife purchased micromax canvas 2 on dated 4/6/2013 from the retailer. After some time its giving bad response like hangover, poor touch and very poor application. One its touched screen totally jammed and not giving any response. I went to service centre at Logix electronics & automation at jalori gate, Jodhpur. They told me I had to changed the mobile screen due to swat water penetration into the mobile and I asked about warranty they told me its screen now not in warranty due swat water penetration into the mobile ultimately I had to changed the mobile screen on extra cost. Finally I changed the mobile screen on dated 14/12/2013 and the person who changed its screen he told me that my mobile warranty extended to one year more so I was happy. Now its screen again and again create problem in touch. Its touch screen does not work properly and always jammed on incoming call and irritate me always in emergency time. In vertical position of mobile the its touch does not work in single time. Now today I was very helpless and went to service centre again put my mobile problem against service centre. I met again same person. He told me about physics and told this mobile work on physics formula basis and this mobile can’t work when it is in vertical condition. Its works only when it is in horizontal condition due to gravitation force. I am also engineering student I know the physics. He wanted to teach me physics. And he said your mobile warranty again gone I have to changed the screen on extra cost. He was totally non-technical person who is operating such like service centre. He said company manufactures its like mobiles and every mobile of micromax have this situation. That person wanted to make me fool. I showed him sony and Samsung mobile and operate in vertical condition and these mobile work very well. If that person was right about this bad thing in this mobile. Then micromax should stop the manufacturing like these mobiles. You don’t have to right the selling like these useless and worst mobile things. And if he( service centre owner) was wrong then micromax should take rights of repairing and servicing of mobile at service centre.I had collect the single rupees with hardworking and honesty. You can’t make us fool and dump. I will go to consumer court and fight again micromax and that servicing centre person and show you your brand micromax is very poor and bad. You should not to be exists in this mobile market.

Dear Sir, I purchased Canvas HD A116 from India Shopping Times 21, August 2013. After 10 Months phone started giving display problem.So, I deposited my phone to Service Centre at Laxmi Nagar Near Maharaja Banquet for repair. While submitting my phone the person who was on service desk told me to collect the phone after 5 days. But still I have not receive my handset.I went there 5-6 times but they always extend the date and no proper response from the service people. Please advice how can I move further. Regards Ravi Bansal

24th April 2014, I brought micromax canvas HD A116i. after 1 month my mother board was gone. i gave to Deprosys Technologies
Address : Shop: No. 14, 1st Floor, Bbc Plaza, 178/180 Northusman Road, T-nagar
Contact Number : [protected],[protected]
Email Address : [protected]@mmxcheckpoint.com. they took 35days, after 35days i got my mobile but lot of problems i faced. Touch screen, speaker, mic, power button, not working properly and not fixed properly the mobile. They didn't work properly. Please replaced my mobile.

Micromax House 90B, Sector-18 Gurgaon Pin Code – 122015 Tel: +[protected]. Fax: +[protected] Date[protected] Dear Sir I wish to complain about Micromax Unite2 A106, IMEI No.-[protected] that I purchased on[protected] jhilmil colony Vivek vihar (Munjal Store) Delhi-110095. I am complaining because my mobile phone touch stop the working after purchasing 20 day so I visit to your service center “The Mobile Care” Laxmi Nagar Delhi-110092.He is submitted my phone and call me next 7 to 10 days So I am Visit ur service center after 7 days but he is told me your mobile parts is not available he is call me again after 7 days so I’m again Visit to service center he told me part is not available again call me after 7 days so I’m again Visit today but my part is not available. So I want to replace my phone or return my money within 4-5 days with my interest because I am also financing my mobile with HOME CREDIT. I can’t Visit again your service center. If part is not available your end why not changes my mobile. Micromax has good name and image, but facts are different I’m also complaining this case International Consumer Rights Protection Council. My Complain no is 524342. Request you to do the needful; your early action is highly appreciated. I am also attached my mobile Bill And Job sheet copy with this latter. Sincerely, (Rajeev Kumar Srivastava) 180, 2nd Floor, Pratap Khand Vishwakarma Nagar Shahdra Delhi-110095 Phone number--[protected]

Micromax mobile set A177 not working and this set was purchased in the month of May 2014. Job Sheet No: N[protected] 04/07/2014 Roorkee, Haridwar Again mobile set was sent to Noida service centre for which Job sheet No: N[protected] was given by the service centre. 18 days have been passed, I did not get any solution. Ph. [protected]

sir, i have purchase micromax a76 in feb 2014. touch screen problem mobile. service centre wardha submite in april 14 and four times job sheet. yet my mobile not repair. service centre says not repair. customer centre says repair. i dont know that who are wrong? i talk to customer care 20 times and spend rs.500/- on phone call but not satisfactory response.customer care says 20 days more. please replace my mobile phone or repair my mobile. job sheet no - w[protected] complaint number is MMX[protected] reagrds manoj

Hi, My Name is Prateek Gaur, I purchased a Micromax A250 Canvas turbo handset for 16000 rupees from Flipkart. I have facing touch screen problem after 2 months date of purchasing, so i have submitted my mobile handset to Micromax service center.M/s. Hans Services, SCO No 101, 1st Floor, Main Market, Faridabad-121006 Contact no.[protected] Job-Sheet No. :- R1407FHAR11009714. and did not mention the return date of the mobile handset to be given submitted on[protected]. Service centre staff is very poor in behaviour & cooperation.First of all i had to spend 3 hours in waiting just to submit my phone to them.One of Service centre staff told that Touch screen problem is quite common in Micromax Canavas A250 model & it's a faulty product. he said that mobile would get repaired in next 15 days which is very inconveniencing. He didn't even has given any backup phone. I am very dissatisfied with such poor product & pathetic service support of Micromax. I am cursing myself for my decision of buying micromax against wish of buying Samsung which was recommended by my friends. I can just wish that you will hear my plea. Regards Prateek Gaur Sector-37, Faridabad-121003 Job-Sheet No. :- R1407FHAR11009714 Device Model: Micromax Canavas A250 (Blue)

I had purchased the phone A102 (Blue Color) on 20 May 2014. On 3 July, when I woke up in the morning, my phone was not starting up. I tried to remove battery and restart but nothing happened. On 7 July, I went to the service center below::M/S Cariano Telecom, 302, 3rd floor, Manglam Place, sector-3, M2k Rohini, Delhi.After waiting for 2 hours, my number came and I showed my phone. The executive there said that the phone is dead and we will replace the parts. It would be done in 10-15 days. It could be done earlier also, we will let you know. Job sheet number :: N[protected]Nobody picks up the call there and mostly the number is busy. I had to go personally to get the status of my service request. On 17 July, I was told that -"the part has not yet come from the company and it will take some time". On 22 July, I was told that - " we do not know how much time will it take for your phone to get repaired. We have no idea, call micromax customer care and ask." And they were rude.Then On 22 July, I called up customer care, the agent name was Ritesh Kumar. He told me that service center is saying that it will take around 20 more days and they do not know the reason for delay. He also said that you can do legal complaint where ever you want, I can't do anything in this. When I asked to speak to the senior manager, I was told that we are not allowed to transfer calls to senior.Complaint number at micromax customer care :: [protected]

I have so many complaints: - When we go for any query and issue then they just tell to us Server is not working. - I submitted the order for Battery around 15 days before on the time of booking they told me that your Battery will be dispatch after 7 days and you can take it from service center, now there is no update regarding my battery. When I call to service center always take response busy busy ... Please help me out...

Dear sir/mam I am using a cell phone(MIRCORMAX A177) of your company and its IMEI No. Is [protected]. I was experienced a problem related to its graphics so submitted it to near by Micromax Service Center(sector 18) at 26th June 2014 and customer care executive told me to receive it in coming 5 days but from that day and till now i don't receive my handset. It's total mental harassment as it is very difficult now a days to thinking life without a cell phone. sir please let me know when and how can i get my handset and if it is not possible to repair it then give me the replacement. contact no. ([protected])

Dear Sir/Madam,

I am very sorry to inform you that yesterday i visited to service centre (CARE ZONE, PARAS COMPLEX, LALPUR, RANCHI, JHARKHAND) and Mr Nafees (Mb No. [protected]) is a person there said me that your handset is not repaired but our company has given you a NEW HANDSET without backcover of white in colour. And that new handset is also not working properly eg.

1. REAR CAMERA is not opening/working
2. Hanging Problem

Then, after some examination by the service in-charge there told me to talk to Delhi person because your new handset is also have some problem, and they again took the handset with them only.

So, Sir/Madam is this the service of micromax that NEW HANDSET is also of facing problem.

It is 2 & 1/2 months passed and my handset is neither repaired nor changed yet.

Best Wishes

Roshan
[protected]

Sir, I have submitted my Micromax Canvas 2.2 (A114) on 03rd June 2014 prolum is at the time of calling display up down again again. This situation i am not cut the call. However, inspite of contactng them many a times, they din't take any heed to the complaint. Whenever, I give them a call, they said that it will be done within 2 or 3 days and they said they gonna give a call back but till now, there is no response till date. The guy whom I talk is Mr. vicky. A very poor customer services, and my request no. is 10593444. I want my mobile to be repair as soon as possible.