Micromax Informatics Complaints & Reviews

Hi,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

1. Contact Number:- [protected]
2. Your Location:- Mysore
3. Job-Sheet Number :- S[protected]
4. Device Model :- Micromax a45

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Hi,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

Hi, This is Prakash chandra I Had bought Micromax android phone canvas doodle 3 A102 micromax canvas doodle 3 Canvas doodle last month. But its does’t switched on of the phone was not working properly even before completion of 7 days of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Noida sector Micromax Customer Care Noida

M/S SATGURU COMMUNICATION

☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com

Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301

Toll Free Number :[protected]

i.e. on 26 JUNE 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone had its does not switched on issue. I ordered for new phone - and gave phone for servicing. Satguru communications told me that they will return my phone within 07 days. On 1 July 2014 (after 07 days), I went to over their to receive my phone but it was not ready. I again went there on 10 July 2014. I received phone only and not get completed . I again went there on 12 July 2014. phone had not come. I again went there on 18 july 2014 and finally received a phone . But when I went home n tried to start my phone, it was not working. Phone was not getting switched on every time. I went to again on 20 July 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 2i july . at that time executive said ” You will get your phone after 15 working days from today” What does it mean? Why from 29 july just because I called on 29 july. And what if I haven’t called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 29 july again. They told they have forwarded my complaint. I again called customer care on 29 July 2014 They said there is no complaint registered from me and Told me to wait till 15 working days starting from 29July 2014. It’s been 40 days from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than16 times in last 36 days and called customer care also many times. Toll Free Number :[protected] is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 36 days for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap
Dear all
This is to inform you that after for being a customer of such a big grand micromax i am still suffering first of all i got a difficulties s set a lot of kinds of disturbance a and when when i complained about it to your customer excutive shubha and vishal and aayush three of your customer excutive but i have not got any solution i have submitted my cellphone on 25 th june and still i have not got back neither got any proper response in this suitions everyone should wants said to me you are in a problem i must help you but no some body giving the response to me your service centre also i had gone their 10-12 time over their so i am most humble and very very requested to you please take a action immediately againts your service centre last time please in to this good help in this issue i will be another person in the court whoze gona critigize micromax and i will take a action through consumer court
i just wanted to confirmation know that knowledge few query about how long you would take to respond a simple issue mobile does not switched on second time i Am suffering this issue and when i called to your customer care so i had a word with one of your excutive ayush and vishal who is not giving any proper response to me so why are thease persons is seating over their whose can not help everyone customer i think he need a briefing for that how to deal with customer for anyway i need your help immediately as soon as possible
Thanks & regards
PRAKASH CHANDRA
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)I was told that it will take 7days to 10 days from date of submit but one and half month already gone and still NO update is there at service center even at HO customer care.

It is very surprising that so many days passed and nobody knows where is the phone right now and what is happening at company level.

we would like to share my first experience of repairing of MICROMAX mobile: Just have a look ….

Whenever I called at service center nobody picks up their phone no☎ :[protected]
✆ : [protected] . and if somebody picks after lots of call then he/she doesn’t know the current status and he/she says “ Your phone is in company itself and we don’t know when will be back” and “ We will inform you as soon as we receive the same”.

This answer I have been hearing for long time.

I called at customer care no. [protected] on dt. 18th july and 29 th july after 16 days of submission against complaint no., I was told that “we don’t have any update and it will take another 15-20 days from now” means 1st wk of june. I could tell you note executive’s name aayush vishal and Varun shubha I said ok, pls expedite as I don’t have any other mobile with me and I am really stuck.

Dated 05st july I made a call to customer care and Mr. Varun narang was there and again same statement I got that “we don’t have any update and it will take another 15-20 days from now means mid of April. I said you should keep your words as one month already gone and you are asking for another 15 days.

Dated 30 july I made a call to customer care and Mr. Aayush and vishal was there and again same statement I got that “we don’t have any update and it will take another 15-20 days from now means end of April. I said you should keep your words and as more than one month already gone and you are asking for another 15 days. I didn’t have anything to say.

Dated 05th august, I made a call to customer care and Ms. Varun narang was there and once again same statement that “we don’t have any update and it will take another 15-20 days from now means in May. I said you should keep your words and it was one and half month gone and you are asking for another 15 days.

I requested Varun narang to escalate my request and connect me to any senior person then call came from Mr. Nishant on dt. 05 th august and again “he asked me to give final 15 days from date of discussion i.e. 05 nd july, 2014.

I would like to know when will this 15 days be ending and my phone will be handed over to me?

This is really disheartening that I opted for MICROMAX, as huge time company takes to get my phone repaired.

My phone is under warranty and it expires on dt. 24nd April 2015, now they will say that warranty has been expires and you will have to pay so and so amount.

Now anybody is there to hear my voice and try to understand my problem so that it can be repaired on most urgent basis.

I will never buy any Micromax phone in future and even I’ll never suggest to anybody to go with this make.

Again i called on dt. 05 august to customer support no. and again Varun narang has told me that it will take another 15 days.

Today i called then again same answer that it is under process and we need 15 more days from today.

Seriously, i fed up with MICROMAX brand.

And service centre people are not responding for customers. They are handling irrespective manners.

Kindly arrange to quick service ASAP

Job sheet no. : N[protected] june 2014
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)


Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]

Hi,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

Hi,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Today also I called the Micromax care for my phone & they replied it will take another 15 days to repair. please help as i need the phone urgently

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

1. Contact Number : [protected]
2. Your Location : Lake Gardens, Kolkata
3. Job-Sheet Number :[protected]
4. Device Model : A210 Canvas4

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Hello, Yet not repaired my mobile. and when i was gone
to service center they called me it will take 15- 20 more days. some
parts not received from Delhi. If not possible in 2-3 days i will take
legal action for this issue.

Hi,

We request you to visit the nearest service center for a speedy resolution. Kindly refer to the following link to find a nearest Micromax service center: http://goo.gl/RTfYop

Regards,
Team Micromax

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Hi,

Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

My mobile Micro max canvas power A96 has been submitted since[protected] and still not get repaired mobile is been kept in the Mulund service centre, Mumbai.. in january they called me and said your phone got repaired please come and take it but when i went there it wasn't working they send phone again for further process.. but now it has been 4 months and I am not getting my phone.. so i want you to replace my phone or give me a refund..

I have purchase micromax AQ4501 bill date 23 January but open it before 3 day I shocked display is blank submit my Phone in service center (SHRI KRISHNA COMM. A-10, KABIR NAGAR, NEAR SHIVE MANDIR SHAHADRA DELHI-110094) he take time one week but I have no phone for my use pls replaced my mobile immediately thanks

It is to inform you that don't buy any Micromax products, if you wanna save your hard earn money! They are selling cheap quality rebranded chinese phones ( purchase cheap quality products in bulk from roadside china factory, simply put their brand's logo & now they are ready to fraud in Indian market) If you don't believe me then simply google "micromax sells rebranded chinese phones" & "after sale support of micromax" & get your facts right.

On 27.06.2014, I purchase their brand's android smart phone model- Canvas Engage A091 (without knowing that they are of cheap quality) with a hope of supporting an Indian brand & with a belive that this company is providing good quality products to their constumers ( I was my biggest mistake to belive & choose this fraud brand).

Within one week of purchase, my newly purchase phone gets an issue o[censored]nresponsive touch & misbehaving of capacitive option buttons (proof of cheap & inferior quality). With off-mood, I decided to show this problem to their official service centre of Allahabad name- Radio Centre (althrough, I was better to simply throw the in dustbin instead of showing or submitting to their service centre) with my bad-luck, I experience a very inferior service from them, all the working staff were seems to be uneducated ( having lack of any technical knowledge) even they don't know that how to talk to the constumers! ( proof of poor after sale support)

At that time, I was no other option left rather than submitting my handset in the hell of Micromax service centre! I submitted my handset on 08.07.2014 .The service person said that it will take about 1month to repair it because their is lack of necessary part to repair my handset (again, poor of inferior service)

At same day, I tried to inform about the same to their constumer care by mailing & calling, but the neither works; they never reply of my sent mails nor pickup my calls (again, proof of poor after sale support) And what to tell about their official service centre! whenever I call them to know the status of phone, they simply disconnect my call! (great fraud activity)

Jobsheet No.- N[protected]

Till date, I have no idea about the status of my phone, which is been kept in their service centre from more than than 2 weeks.

So, its a request to all that never think to purchase any Micromax device, if you wanna save your hard-earned money & don't want to handle the same problem just like me!

Regards,
Udit Verma
e-mail- [protected]@gmail.com
phone- [protected]

Thanks to put your valued time to read this post, now you're safe to being get cheated by this fraud company!

Dear sir/madam
This has reference to your trailing mail I have not received any response from the service provider. Its almost 11 days since I had lodged complaint. Kindly do the needful.

Regards,
Kapilesh Rawat
M.NO.-[protected]

Hi,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

MOBILE NOT REPAIRED, ITS BEEN MORE THAN TWO MONTHS HAVE'NT RECEIVED ANY UPDATES, WANT THE MOBILE BACK FROM THE SERVICE CENTER AT ANY COST.

Complain number - MMX[protected] ( MODEL - A110Q )

I have been facing a lot of issues within 8 months after i have purchased. The issue which was commonly identified was the phone rebooted automatically
after a certain period of time, unable to make calls and also had issues with touch screen lately.

~ As usual had to go to the service center, the first time they kept me waiting for 2-3 hours and later reported as OS had an issue which they did a factory
reset which i could have done easily without any issues, it worked for a day or two and had the same issue.
~ Went for the second time, said it seems to be a battery issue, replaced the battery with a new which cost me 700rs, still no go.
~ Third, kept me waiting for 3 hours ( to be specific ) and finally they analyzed it as hardware issue and said they have to send it to the main headquarters
where it will be fixed within 15 days. As of now, still waiting for an update from the Service Center ( located at Marathalli - Bangalore ) with no valid response.

Well, it's been a very poor and pathetic service by the micromax technicians and hardly got a proper response from them.

Please take my complain to a highest priority basis and would request to resolve this as early as possible or RATHER IT WOULD BE BETTER AND MORE SATISFIED IF I HAVE
THE MOBILE BACK UN-REPAIRED.

Regards,
Customer ( MIcromax )