Micromax Informatics Complaints & Reviews

i had submitted handset on[protected] at mobileseva wide job sheet no-s[protected]. return received on[protected] without repair.very shameful response from executives. also complaint on toll free no provide by micromax.req no-mmx[protected].the req & job sheet both closed by them.i hav again submitted at s3 communication on[protected] wide job sheet no-S[protected]. pls solve this ASAP.

Dear sir,
we have purchased micromax A69 pcs from your dealer last 2 months before dt[protected].

we have been getting repeated problems in the pcs for 3 times & at last they have sent the pcs to company office filing the jobsheet request no. *W[protected]* & replying us that your mobile will come after 45-60 days.

when we are purchasing new phone and after 2 months u are telling that it will take 2 months to repair than what is the use purchasing the phone?
Both dealer as well as service centre Niether this people are responding correctly nor they are replacing our phone.

when we have paid all those amount of phone how come we will leave without phone for 2 months.
pls do needful & reply for better option or else replace the same.

regards.
PRAKASH MEHTA
cell:: [protected]

IMEI NO - [protected], [protected]
ADDRESS::
MEHTA AGENCY 344 somwar peth MADHAVNAGAR - 416406. District - SANGLI (MS).

We bought a Micromax tablet (P362) for Rs.7000 on 9-Aug-2013. For initial few months, it worked fine. But then its display got damaged somehow. Servcie Centre people changed the display for Rs.2400. Again in next month, another problem arose. Now the tablet is not starting. We took it to another service centre in Udaipur on 8-Jul-2014. They took the tablet, said that it is dead and ask us to come back after 15-20 days. They were not ready to give a fixed date.We went back after 15 days and this time they asked us to call them after a week. We tried but they never receive calls on the number they mention. It was about a month to be completed and the tab was still with them. We went to the centre again on 2-Aug-2014 and this time their behaviour was extremely rude. All the service centre workers were just laughing and ignoring and no proper services were being provided. They asked us to come back later. This is pathetic. We asked for a fixed date for getting our tab repaired, they said, we dont know. What are the service centres opened for. They returned us the tab unrepaired and event put a cross on the bill's copy and returned us saying "do whatever you want with this tab... we are not afraid". This is extremely rude on part of the service centre. We bought a Micromax product on the assurance that we have a service centre in our city which will help us in times of need. Our product is still in warranty period. But these Micromax-employed people are extremely rude. What to do now? Should we avoid buying any Micromax brand product? We even mailed at Micromax Customer Care's mail id, but no proper assistance was given from there too. Now it seems that it has been our biggest mistake to buy a Micromax product. Moreover, the rudest and cheapest service centre workers are at: M/S SCOM TECHNOLOGIES, 115, 1ST FLOOR, ANAND PLAZA, UNIVERSITY ROAD, UDAIPUR (RAJASTHAN). Really screwed up with their rude behaviour!

Hi,

Please note your service centre's service is so poor as I had submitted my tablet P600 in April 2014 and I did not receive it back.

Moreove they are replying that they have already given my tablet to micromax for repair work, I don't know what type of service centre is this?

Kindly return my tablet as soon as possible.

Regards,
Vasudev Tyagi
[protected]

dear sir/ma'am, since there is a problem in my handset that the 2nd sim is not working properly.so on 24/06/2014 i have given it to service centre because it is in warranty.they told me they will fix it as soon as possible.today 02/08/2014 is there and i have call them many times and the response is always same.it will take time.i dont know what i can do now?plz help me out sir. service centre details- M/S service zone tele centre shop no- F-109, Plot No.-A-12, RDC, Raj Nagar, Ghaziabad-201001 request no.- N[protected]

I have submitted my Micromax fun book dated[protected] for servicing in service center but still the funbook is not received by me today dated[protected]. After many time visiting in service center there is no response for repairing or providing that handset. After 03 moths have been passed the service is also pending. Reference no or jobseet no. N[protected] Model no. 3G Tab P600 IMEI no. : SERMOB02561/[protected] Name of the Service center: M/S care center G-28& 29 Ganga Plaza, GF, Begum Bridge Road, Meerut Meerut-250110 Customer name - Dr. R.P. Mishra Mob: [protected]

I had purchased mobile canvas 2 colours a 120 in 8/5/2014. In one month screen touch problem came and mobile is in m/s mark services from 22/7/2014 till now there is no response please solve this problem in 2to 3 days other wise give me new mobile if you can not do any thing then i will take another action mobile no -[protected] name md ghafoor email id [protected]@gmail.Com

Hi, My name is Vimal Jain, Deposited my handset Micromax A-61, with Solution Point (service centre), Laxminagar, Delhi on 06/02/2014. Job Sheet No.:- N[protected] Within a month of depositing my handset i got to know that the above service centre got closed and then the ultimate kiosk started. I had followed up for this since march 2014 with MMX customer care and lodged complains but no resolution has been provided till date even after committing for best services every time when called. This had been a extreme mental harassment as i have wasted my too much valuable time than the cost of this handset. I have also came to know that its not only me who is harassed like this but every person who deposited their handset in this service centre is waiting till date. Please help me to let the company Micromax Mobile, realize the value of time of the customers they deal with. Regards, Vimal Jain New Delhi [protected]

Hi I bought Micromax Canvas Phone on 23rd May, 2014. From the day of buying the phone I am facing some or the other issue. When the shopkeeper opened the box, the screen guard was broken, on the spot i purchased the new screen guard. Next, the speaker was not working and I went to the Micromax service center in Hyderabad to get it repaired. There I had to wait for more than 2 hours to get it repaired in a hot office with faulty AC. I asked them to replace the set as it was only 15 days old but they refused to do so. Again, after a month the phone stopped working. The phone automatically restarts while on call. Also the side lock/unlock button is not working. When I again visited the service center in Delhi they said the seal is broken so they will charge me Rs 350. Now, it is not my problem that the service center guys in Hyderabad broke the seal. A general customer doesn't know that there is a seal which should be put back after service by the service center. Though Micromax has expanded the company, its customer service is pathetic. For a customer it is very difficult to spend every other weekend trying to get my phone repaired and spending hours at your worthless service centers. It is my fault that I paid for a micromax phone and now I have become a slave who has to visit the service centers every month. I plan to float out my reviews so that people are aware that Micromax sell faulty products and then don't replace/ replace it . Rajan +91-[protected]

I am abhishek patadiya have given my mobile at Micromax service station on 26/June/2014 for display problems. They promised to resolve within 15 days. I have called to their contact no no body is picking up phone, called 1000 times but no reoly. I have not got any call till 1st august. When I went to service station to check they said your phone since 15 July. When I cheked the phone the display was even wrist condition. They checked again and told company send faulty one. It will take more 1 month ttime. Tell me what to do now.
Contact no [protected]

Hi,
I am vishal Goel (Mob- +91-[protected]). I have purchased MIcromax A116i mobile, canvas Full HD, on 9 feb 2014. On 20 june it stopped working. I approched Micromax service centre-(SRI Dhatre Mobiles, Dimond Towers, Shop no 13, 14, Between Taj Tristar hotel and hotel Belson aj Mahal, Opp. Manju Theatre, Secunderabad, AP Phone-[protected], [protected]) and they raised a battery replacement request. After waiting 15 days I received the battery from them but still mobile didnt worked. They said its motherboard issue, They raised another request for motherboard replacement (Job sheet-s[protected]) on 9 july 2014 and asked me to collect repaired mobile within 10 days but till now they have not given my phone back. Everytime I call them they give me
same excuse- 'Parts have not received from company'.23 days have been passed from the day of raising request, but still parts are not received, and service centre people are saying they didn't received parts and asked me to wait. Please help me in getting my mobile repaired.I am feeling I have done big mistake by purchasing micromax mobile after seeing its TOO POOR AFTER SALES SERVICE but already spent money on this. Please help me in getting my mobile serviced.

DETAILS ARE BELOW,
Vishal Goel
MOb- [protected]
Hyderabad, AP
Model-A116I
IMEI-[protected]

Respected Sir
I Vijaykumar Chaundkar fromBaramti, Pune.Me and my theree close friend bye the handset of mention model no in 28/02/2014 from arihant mobile baramti.within 1 month my handset shows problem of network and auto swithoff.we deliver mobile in care centre of micromax in baramti.after long time(2 month)i recive my handset but still it having same problem.Now it is irritating me because its my decigion to take micromax.my family and friend blaming me.so i send this mail to you.Please note that i again submit the handset in care center on date 24/07/2014

(job seet No. *W[protected]*)

If this time they repate the same iam going to take legal action against the micromax company
waiting for your reply.

Hi I have bought Micromax canvas 2 A120 on 1st July 2014 and observed that device gets auto switched off/reset during call, messaging or any activity this is causing reall problem for me as battery is fully charged still it occurs, I am highly disappointed plz let me know replace procedure, its under warranty period

My name is Rahul Dutta I have bought a new micromax canvas 2 phone last october. I have submitted the phone to the service center in kolkata by the name of Ananya Infotel now it has been over a month that they have kept the phone and yet are not willing to give it back kindly do the needfull and help me get my phone back as i am planning to go on a vacation next saturday. Thanx & regards Rahul Dutta [protected]

My phone screen was not working .I had submitted my phone in Micromax service center for repairing .my phone was under warranty .Its now going to pass 1 month since i had given my phone to repair but still i have not got my phone back and after several request to repair and return my phone back, they reply rudly and sarcasticly, always give some excuses .and didnot return my phone back .so its humble request to u to help me to solve this problem.

I bought Micromax Turbo A250 two months back. My phone touch and power button not working. I have given my phone in Micromax service center on 7-July-14.they told me while giving with in a week they will resolve the problem but its been reaching almost 24 days. Now also They are not responding properly. So kindly do the needful as soon as possible..

Dear, sir/madamMy name is Anwar aslam ansari I am from SURAT, GUJARAT, INDIA I purchased micromax a102 on[protected], and in 16 days from the date of purchased my phone was totally dead. Then I go to micromax service station[protected]BALAJI COMMUNICATION, [protected], [protected]@mmxcheckpoint.com) in micromax service station customer executive told me that any CIRCUIT PROBLEM is occur maximum 15 day is required to repair this phone in micromax company I submitted my phone in service station. Then I go to micromax service station after 15 days[protected], customer executive told me your phone is not come from Micromax Company he told me you have to wait more 5 days, mean’s total 20 days. Then I go to micromax service station after 5 days[protected], customer executive told me your phone is not come from micromax company “I told him, you’re executive told me maximum 15 days is required to repair this phone in micromax company but you take more 5 days still my phone is not come. Then customer executive told me you have to do complain in micromax company on this number ([protected])”after this on[protected] I did complain in micromax company. My complain number is([protected])Then Micromax Company told me maximum 15 day is required to repair your phone mean’s total 35 days. Then on[protected] after more 15 days I call on Micromax Company. Customer executive told me your phone is not repair write now more 15 days is required to repair your phone mean’s total 50 days .Now what I do total 53 days are over still my phone is not my hand. Micromax Company told me maximum 15 days is required to your phone and 53 days are over( I BEGGING TO MICROMAX COMPANY PLEASE GIVE MY PHONE. AND I GIVE PROMISE TO MICROMAX COMPANY IN MY LIFE I NEVER PURCHASE ANY TYPES OF MICROMAX PRODUCT BECAUSE MICROMAX GIVES VERY POOR AND CHEAP SERVICES AFTER SELLING HIS PHONE )MY CONTACT NUMBER IS -[protected]MY COMPLAIN NUMBER IS -[protected]MY JOB SHEET NUMBER IS-W[protected]

I purchased Micromax A120 model on June 2nd 2014 in Bangalore with including insurance option. My screen glass got damaged in a week of time from the day of purchase and posted a complaint to repair this under insurance claim. Handed over my mobile to online service support on June 17th with the confirmation delivery date on 8th July but missed and later confirmed 18th July as delivery date but that is also missed. Later confirmed 30th July as delivery date but that is also missed and recently confirmed 9th July as delivery. I don't know how this going to be true. I would like to request micromax that should confirm the delivery date based on the materials availability not just like that. Also the way support to the customers given by micromax is very poor..pls improve this. My complaint number is :-85670

i have lost my mobile micromax A74 yesterday so i requited to miromax sevrice to block my emei no so that any one can not miss use it but they refuse to do so i want my miromax a74 emei no should block my mobile emei no is [protected]

I have bought a Micromax Canvas 4 on 30.06.2014. There is a problem in my phone since I bought it. The audio in the mobile in music player or video player doesn't work while bluetooth is on in my mobile. It works fine when bluetooth is switched off.