Micromax Informatics Complaints & Reviews

Kindly find the attached file for the evidence of my issue and request. I Karan Sharma, put in D - 472, West Vinod Nagar, Delhi-110092, has purchased a handset of Micromax A114, on dated 16th December, 2013, which is still under warranty provided by company itself. Before 27th Janaury, 2014 my handset's side volume keys stoped working and I went to the service centre on 27th Jan. 2014 and submitted my above mentioned handset with the request/ Job Sheet No. N[protected] which was received by Ms. Chanchal and claimed to retuned handset repaired within a week. When I went to get my handset back, I got another Model handset of 'Low Price', I refused to take it. Then another employee of service centre Mr. Varun has given me a written commitment dated 17th February 2014 to provide me my handset back within a week, but still I hadn't received my handset till today i.e. 01st May, 2014. Now for your Kind perusal I would like to grab your attention towards my request last time to provide me my handset back, Otherwise else the options are rest for me to take Legal actions for this serious issue. I will consult further with consumer forum and will ask for 'HIGH PENALTY' too. Note: Kindly revert me back on my Mobile number i.e. [protected] or through mail i.e. [protected]@gmail.com. Hoping for your positive and soon revert. Regards, Karan Sharma [protected].

Hi frnds i m using canvas 2 plus last six months thrs problems with my battery it dont giv backup as it use u giv b4n it gets low in 15mins n it swiched off. i went 2 micromax store they told me to take new battery n its worth rs 1200 .they r not giving me replacement for faulty battery even though my mobile is in warrenty.they r telling me to take new battery...

I have purchased this handset via flipkart on 23 Jan 14 and received on 25 Jan 14. Rest everything was ok but phone is getting heated now very frequently even just when we plug it into charging. The handset IME No. : [protected]. Its been last four days the phone gets heated even when indoor and just a use of fifteen minutes or when we plug into charign. Please replace the handset ASAP

Dear Sir I am using one Micromax handset for last Four Month. I have purchased this Mobile in the M/o Jan-2014. There are two problem which I am facing in this handset mentioned below:- Auto Off. Hanging Problem. I already submitted my handset to nearest Service Center (Shree Sai Telecom-Gurgaon) but I am not getting proper and positive response from them. I was submitted as on 09th Apr 2014. My request no is “N[protected]”. Receipt is also attached for your king reference. I also put my request for aforesaid complaint to directly micromax vide request on “[protected]” but till got get and positive respose. You are requested to Please take initiate action at your end and confirm accordingly. Thanks & Regards Sushil Kumar Mob:- [protected]

Sir/ Madam,

Had a minor problem with my Micromax Canvas A116 HD Canvas
charging (under warranty). I had submitted to Panvel Micromax Service Station
on 29th of March 2014.

Till now the problem have not been sort out. On asking them
you get only one reply ‘parts are not available and can be delivered by next
6-7 days.’ Meanwhile, my handset was delivered to me twice saying that the
motherboard and other parts have been replaced but I found that no repair was
done on it. So this is the third time I had to submit my cell. Earlier Rs. 380
was charged for replacing charging connector.

The representative over their don’t respond to the customer
properly (play games on their mobile) and make you to wait at least an hour
without any reasons. On asking them they don’t simply respond. Also if you call
them they don’t respond to you properly. I guess customer have
to beg there with their problems.

Today I again spoke to them but the only reply you get is
that it may take one week or more. Its already been 30 days n still on hold.

This is been a really a big [censored].

I have submitted my Micromax Tab P560 to micromax service centre (vashi Telecom, haware fantasia business park, vashi navi mumbai 400703) on 22 march 2014, due to not charging and other problems. After examine service centre promised to give in 3 weeks.But now when I am calling the service centre they are informing that they are waiting for parts to be delivered and no idea when the tab will be repaired. My request no. is 8763095 . Submission date 22 march 2014. So I request micromax to kindly deliver the parts in time and upgrade the service centre for delivery within promised time. Nirmala Rawat Mob - [protected].

Dear Sir, I have purchased a micromax funbook mini tablet with the S. No. v[protected] on 08.03.2014 from Classic mobiles, Jagadish Market, Abids, Hyderabad. Since the day one the above said tablet is getting hung not working properly, on 10.04.2014, I have taken it to M/s. Sai Mobiles, 1st Floor, Hardy Complex, MG Road, Secunderabad, and they have asked me to leave the defective tablet with them and issued a material received note with bearing the serial no. S[protected] and told me that they will call me once it gets ready. But till now they have not called me and updated the status, for the last 10 days i have been calling the service centre and requesting for my tablet service. Kindly intervene in this and help me to get a new piece as it was a dead on arrival stock. Awaiting for your soon reply. Thanks & Regards, Jagadeesh

I have submitted my MMX A77 for repaired at service centre on 5 feb 2014 they told me its dead and we will replace it and it will take 20 days, till date i haven't received my handset nor any information regarding it i have sent mail to micromax they replied that please check with service centre till date i had went there many times but result the same am fed up with false commitment every time i asked for my handset, kindly look into this issue as it is very frustating,
resolve this issue

Service centre name & Address:----ASAP.M/S AVJ COMMUNICATION

SHOP NO.20, 2nd floor, HUDSON LANE, KINGSWAY CAMP, NEAR GTP METRO STATION- GATE- 4, OPP. NIRANKARI JEWELERS. - 110033

with Job sheet no:N[protected]

My name is Pankaj kumar. I bought a micromax mobile phone from Home shop 18 on 2 December 2013. It was working well. But on 4 March there is problem in the earphone Jack. I took it to nearest service center at central market Lajpat Nagar. On 5 march 2014. They have so many excuses not to give my phone. they give me dates. i go there so many time but they just excuse and excuse. But now i am tired from there excuses and now i want my phone back or money back. after the poor sevice of your service center i am writing to you. Pankaj kumar Date of submit phone---5 March 2014 Model -- micromax canvas juice A77 My phone number [protected].[protected]

My phone Canvas A100, was given for repair regarding the power button issue. It was under warranty and hence was submitted to the Micromax Borivali service center. The phone was repaired and given back to me. Now that there is another problem with the phone, in spite of it still being in warranty, they reject the claim stating that there is no seal on the phone. According to them, they must have sealed the phone before delivery thus preserving the warranty. I was unaware of such minuscule conditions that I should have checked. Now they would not repair the phone, in spite of being in warranty, claiming that it has been opened violating warranty. Why should the consumer suffer because of the carelessness on their part? Why would I open the phone myself (allegedly) when it still lies in the warranty period?

i bought Micromax A110 Q phone 5 months back in November . Touch pad was not working properly so I gave it for repairing from where I bought it 'MOBILE PLANET' shop in Panaji, Goa . On Monday 13/04/2014 I gave it for repairing and till today 26/04/2014 my phone is not being returned back to me . They told me that I will get it today and now today they are saying I will get it on Monday . Actually they told me I would get it by Wednesday evening so I went there at 4pm they made me wait there till 7pm saying that your phone will come by 7 and at 7pm they say its not coming it is coming tomorrow again next day I go there they give me my battery and panel and say it will come on Saturday and again today they are saying it will come on Monday . Is this a joke ?? Micromax promises to repair phone in 7 days and 2 weeks past I don't get my phone back . I want strict action against Mobile retailer and whoever is involved in this .

i bought mikcromax canvas doodle.with in a 2 week the LCD get white for unknown cause(it was in my bag through out my collage time). and i submit it to a service center.now it already cover 25+ days and still my mobile is on service. my complaint is the very poor service center of micromax. and now the head office also said that it will take additional 20 days to repair...

Hi I am vinayak dalbanjan from Hubli, Karnataka. I had purchased Micromax Bolt A65 Handset from Teleworld Hubli on[protected]. And i was facing above said problem since i purchased and i visited Micromax authorised service center ie M/S sri raghavandra enterprises and 3-4 times serviced but its not yet cleared. I have subimitted my cell on[protected] and till now they are not returned my cell. KIndly find below details for your reference.. Cell IMEI no-[protected]. [protected] Jobsheet /request no-S[protected] MIcromax cosumer helpline acknoledge no- MAX[protected] contact person-Vinayak Dalbanjan COntact no-[protected]

I had a very bad experience with micromax service centre atlajpat nagar 1.I bought my micromax A67 from mobile store lodhi road new delhion 2nd oct 2013 and from last week of march 2014 im getting problm from phone, phone is not charging i managed for 2-3 weeks but in april 1st week 2014 problmbecame severe than i went to mobile store from where i purchased my phone thygave me lajpat nagar service centre address. BR services micromax authorisedservice centre E-84 GF, krishna market, near kangra sweets, lajpat nagar 1, 110002, ph[protected].I compalint there, my jobsheet nois[protected].i loged complaint 3 times but my problm is as it isphone not charging, service centre took my phone for more than 20 days butunable to solve complaint they fooled me unable to solve my problm. I want mymoney back thats it.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

Worst Service ever. I am a guy who used to use Samsung and Sony Smart phones. When I returned back to India I planned to change my phone and when I searched for options I came to know that Micromax an Indian company is launching great mobiles. I bought Micromax Canvas Turbo A250 to my excitement. I was really happy using the mobile till the time I broke its Screen 2 weeks back. It fall from my jeans pocket height. It was very disappointing to know that the quality is very low. After the incident the I submitted my mobile with Authorized micromax service centre at Cochin. Address Near central Bank of India. Pallimukku, Cochin - 16. Contact Number - [protected]. My friend Sajid submitted the mobile there and a manual job card was created. Job card Number - 2662. No computerized job card was created and didn't gave any explanation for the same. They said that the mobile will be repaired in one weeks time. I waited for one week and there was no revert on the same. When I called the lady on the phone cross checked and said that they are waiting for the Spare part which was already dispatched through courier and I will get my phone repaired by today that is 23rd April 2014. Again there was no revert and when I called up they said it is not yet done. When I checked why it is not done yet they are having the same stand that they havn't received the courier yet. I am working in a MNC and I also use domestic and international courier services. i hardly takes 2 days time to get things delivered. Later when I called the direct toll free customer service number to log a complaint they where requesting for the Job Card Number which is computer generated. When I called up the service center to Know the Job Card Number and said that this is to log a complaint, the lady over phone checked and said that the spare part has arrived and will get the phone repaired by saturday 26th April 2014. I was not ready to take that crap as i cant beleive why they need 3 days just to change a part of the mobile. I told them I cant wait till then and I asked for the online job card number again.Then the lady handed over the phone to a technician who told me that the spare part has not arrived. They where giving me a stupid excuse that the job card was not created online because that would take off the warranty of the mobile. I am neither a stupid to believe this crap. So when I argued with them regarding the same the technician told that he will discuss with the manager and revert back in 10 minutes. I waited and there was no call for half an hour. When I called back there was no one picking my call which was really embarrassing. I am having a great trouble without the phone as I am accessing my company mail through that. Very Pathetic Service from your side. I am not going to stop it here. I am going to contact consumer court and log a serious complaint on this issue.

i have purchased mobile model no. A110Q, DATE OF PURCHASED :[protected] VIDE INVOICE NO. 5710, PATNA, BIHAR. IMEI NO. [protected].

THERE IS PROBLEM WITH MOBILE IS MOBILE BECOME SWITCHED OFF ANY TIME. WHEN WENT TO CUSTOMER CARE IN THE MONTH OF feb-2014 then they did some software activity then problem reduced at that time. now once again same problem came... now i have to change battery as there is battery problem, battery warranty is up to[protected]. then customer care saying that they will charge for same. this is pathetic situation that once six month completed of battery then it become. tell me what to do .

email: [protected]@gmail.com
m.no. [protected]

I have bought micromax HD (A116 (w)) on 25th August 2013 and after 1 week screen display was not working properly. so I submitted my mobile in micromax authorised centre named as sai telecom in vashi. I demanded for replacement but they said replacement is done before 1 week after the buying date. they took it for repair and returned me mobile on 29th October 2013 with the front and back housing damaged. They said they dont have that front housing now so gave a bill in which it is written that front housing pending.. but the phone was not fully repaired.. they repaired the screen but now the mic was not working..they used to temporary repaired it and give to me butthe mic never worked properly... So on 28th December 2013 when they came to know its not working properly they said to submit the phone which I did... now that service centre is closed and I didnt get my mobile. all the no. they had given me are fake. even the complain no. is not responding properly..they give me the no. i.e [protected] of a person named SACHIN he picked once now he too not answering me... today its been 8 months from buying and I dont have my mobile.

Dear Sir, It is regarding my micromax mobile model no. A35, which is still under process of repairinig. I was told to wait for maximum 15 to 20 days but still my phone is not repaired and service centre executive is informing me to wait. I would request you to kindly look into this matter and revert as soon as possible with proper solution of my problem. The information regarding my job sheet no. is mentioned below. Name- Hina Parveen Service centre name- The Mobile Care ASC CODE( N030666) Job Sheet No.- N[protected] Mobile submit date : - 3/3/2014 id is : - hina.[protected]@gmail.com Regards, Hina Parveen

On 19-Feb-2014 I have Submit my Handset in Micromax
Service centre (M/S SHRI LAXMI ENTERPRISES, Uttam Nagar, New Delhi) for
Reparing under warranty, due to Manufacturing Problem (automatic switch
off). This service centre was unable to solve this problem and forwarded to
the company. Jobsheet No: N[protected]. More than 6 false commitment given from micromax customer care. But still this Handset is not repaired or not given new handset.

i am rajkumar sharma from chennai my mobile model A76 emei no.[protected], 29 display touch prob. igive this on 02/04/2014 at shopno.2, 30/24, balfore appartment, balfore road, kilpauk chennai 600010 my complent is this center no repair my mobile till date they give one week time but now 21day finish my mobile not repaired am again by again calling, but same answer mobile is not ready laungvege also prob. what i do iam very very unhappy and unsastified so please help me after 25 i am going out of station -- rajkumarsharma [protected]