Micromax Informatics Complaints & Reviews

Address: Indore, Madhya Pradesh

i am Rakesh Rajput from Indore (mp), I have a micromax x088 phone that have the board problem that why i give my phone to Akhil Trader Indore (mp) customer care center since before two month on 13/2/2014 my compalaint jobsheet no is N[protected] but they not return my phone till now. pls do my help as soon as possible

thank you

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Address: Jaipur, Rajasthan

Dear Sir,

said company sale me a defective mobile which i have send theire service more than five times bus=t still problem is continue.

I request you take strict action towards this, .

Regards,
Sachin Khandelwal
Plot No 7, Modi Nagar, Near Purani Chungi
Ajmer Road, Jaipur Pin 302019
Mob. [protected]
email - [protected]@gmail.com

Aug 14, 2020

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Address: New Delhi, Delhi

I am deeply disheartened with the service being provided by Micromax. Its just being 6 months that i bought this mobile and i started facing problems, as i didn't got the time to submit it earlier, So i submitted to the service center on 19th-march-2014. And till date i haven't received any update regarding the same. Also in head office no one helps you or give proper response and your customer care no. doesn't work.If it works by mistake they directly say call after 15 days. What the heck, did i bought this phone to rest at your service center. My experience with micromax is poor and i will never recommend any person to go for it. Also one advice marketing your product with great star like HUGH JACKMAN might boost up your sale but if the product and more-over the service is like this the you might now survive the market for long. Submitted at Rapid Communication Vikas Puri - Service(Response was given by them but no support from the company's end) Does company doesn't have the service or sales manager to look after customer complaint, product problem and service center functioning. Complaint No. - MMX[protected]. Kindly contact on [protected]

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A

ankit_gkp

from Lucknow, Uttar Pradesh

Apr 20, 2015

Sir/Mam

I bought this handset Canvas Knight Cameo A290 on 18 August 2014. And after few days the handset got charging problem . Until it has been sent 4 Times to service centre but the problem didn't got solved. And now your executives at service centre are not responding to my queries. Every time I take the set to service centres there is a new problem and they always promise to solve it. But as if now it's 5th time i have given the handset to service centre and they are saying to wait for a month. I am attaching the Bill and service form.

Kindly respond to my mail.

[protected]@yahoo.com
[protected]

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Address: Pune, Maharashtra

I have ordered a micromax canvas knight(white and gold colour) on 3rd April 2014 online through your official website on which it was mentioned that ordered will be delivered by 13th April. But I din't received it yet. Every time when I call to customer care, They always promises to be dispatched in next 1 or 2 days. But I think this is not a way to avoiding the customers. Please look into this matter seriously and take a appropriate action so that I can get my order by today else I will not receive it after today and will claim my amount for refunding. My Order Id: 47981

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Address: Alwar, Rajasthan

I had Purchased a Micromax Phone, Canvas Magnus A117 via snapdeal.com on dated 15/2/2014. On 3/3/2014, there was a problem in my phone, it was not supported any sim card. I had visited Micromax service centre Bhiwadi. They had taken my phone and i got a job sheet no. from them. But till today, i did not get my mobile, they are not giving any proper answer. Please help me.

Aug 14, 2020

Complaint marked as Resolved

Micromax Informatics customer support has been notified about the posted complaint.

Apr 16, 2014

Updated by bankugarg I had Purchased a Micromax Phone, Canvas Magnus A117 via snapdeal.com on dated 15/2/2014. On 3/3/2014, there was a problem in my phone, it was not supported any sim card. I had visited Micromax service centre Bhiwadi on dated 4/3/2014. They had taken my phone and i got a job sheet no. from them. But till today, i did not get my mobile, they are not giving any proper answer. Please help me.

Sumit Gupta

[protected]

Apr 24, 2014

Updated by bankugarg Hi Micromax

I have not received any response from your side. I am very disappointed with your services.

Regards,

Sumit Gupta

Apr 24, 2014

Updated by bankugarg Hi Micromax

I have not received any response from your side. I am very disappointed with your services.

Regards,

Sumit Gupta
[protected]

Apr 25, 2014

Updated by bankugarg Dear Micromax Team,

I have received my phone after 50 days without repair in same condition. I am very disappointment with your support. The people of Bhiwadi service center are not able to repair my phone, they advise me for go to Rewari or Gurgaon. I had visited Rewari Today, they had taken my phone for repair. They have given me new job sheet no.- N[protected].They have given me time of 20 days.

You are requested, repair my phone as soon as possible, otherwise I will take legal action against Micromax.

May 09, 2014

Updated by bankugarg Dear Micromax Team,

I have received my phone after 50 days without repair in same condition from Bhiwadi (Rajasthan) servive centre. I am very disappointment with your support. The people of Bhiwadi service center are not able to repair my phone, they advise me for go to Rewari or Gurgaon. I had visited Rewari on 25/4/14, they had taken my phone for repair. They have given me new job sheet no.- N[protected].

You are requested, repair my phone as soon as possible, otherwise I will take legal action against Micromax.

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Micromax Informatics Customer Care

from Delhi, Delhi

Apr 16, 2014

Verified Support

Hi Sumit,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

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B

bankugarg

from Satrikh, Uttar Pradesh

Apr 19, 2014

Hi Micromax

I have not received any response from your side.

Regards,

Sumit Gupta

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Micromax Informatics Customer Care

from Delhi, Delhi

Apr 21, 2014

Verified Support

Hi,

We would like to apologize for the inconvenience caused to you and please share the scan copy of your Job sheet and IMEI number at service.[protected]@micromaxinfo.com for further assistance.

Regards,
Team Micromax

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B

bankugarg

from Satrikh, Uttar Pradesh

Apr 22, 2014

Hi,

I have send scan copy of my job sheet and IMEI number at service.[protected]@micromaxinfo..com, on dated 22/4/14, Time 10:50 AM.

Please solver my problem as soon as possible.

Thanks & Regards,

Sumit Gupta

Micromax Canvas Magnus A117 - Comment #1945735 - Image #0

Micromax Canvas Magnus A117 - Comment #1945735 - Image #1

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B

bankugarg

from Satrikh, Uttar Pradesh

Apr 28, 2014

Hi Micromax

I have not received any response from your side.

Regards,

Sumit Gupta

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Address: Mumbai City, Maharashtra

I have micromax tab p360 which i gave to service centre 3 times for servicing and they also charge rs 7000 but still phone is not working properly.Service centre address
Is bhagwati mobile, shop no-201 2 nd flore v star mall opp-loop galary, chandavakar road. Sundar nagar borivali (W) mumbai, maharastra 40007 phone no-[protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

To MICROMAX, your website: http://www.micromaxinfo.com/ Tel: +[protected] Customer Care No: [protected] we always call to customer care but always busy number. we need support but micromax no care about customers. if we face any problem so to whom we should contact? we have good experiance with other companies also... they always pick customer call but micromax never picked call. and Micromax accessories also not avail in market .. from where to buy original micromac accessories?

Aug 13, 2020

Complaint marked as Resolved

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Address: Muzaffarnagar, Uttar Pradesh

I want to purchase micro max anroide mobile before few but after purchasing for two days my cell phone with charger has been automatic blaste with my switch board, it has sundelney bcoz, I am charging to my phone but after take charger on the switch board it's ok then put into the charger pen to phone after 10-second mobile with charger and switch board has blaste. Next day- I am goto retailer shop so retailer has been send to mobile with service center then i am go service center so service center operator has told me this not company and me fault if you rerepareing so you pay 3000-thousands rupees then, I am pay for this money and repareing my cell phone take after 4-days but he say if it has been also reblaste so this not compay and service center fault this your fault. So way cell phone mobile company preparing and selling cell phone this so many people injerde and i think if blaste so big then people died also chanse, who responsble this problem. Sagication:- Company not take any action so people take thius think very series and then he purchase any type electronic part as most important cell phone so he chake and take the garanti with writen words to retailer.

Aug 14, 2020

Complaint marked as Resolved

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Apr 23, 2014

Updated by Ashish Luck WHY ARE NOT REPONCE TO TAKE THIS COMPLAIN, TELL ME REASION, IF THIS TYPE PROBLEM REPEAT TO ANY PERSON SO RESPONCEBLE TELL ME. IF YOU NOT RESPONCE THEN I WILL GO TO RTI CONSUMER COURT.

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Address: Kanpur, Uttar Pradesh

I had given my mobile for repairing since last one and half month. And they said it will done around a month or within one and half but now its more than one and half But unfortunately I am not getting any response and proper servicing from authorised service center Information : Service Center Name : M/S SHRI JI COMMUNICATION SHOP NO 18 VIDHYARTHI MARKET EMAIL ADRESS - [protected]@mmxcheckpoint.com Job Sheet no - 8366151

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A

Anjani Lahoty

from Bengaluru, Karnataka

Oct 17, 2014

+1

WORST CUSTOMER SERVICE EXPERIENCE!!!
I gave my 8 months old #Micromax Canvas 4 for repairing on 17-Sept, 2014 in Bangalore MobileSeva. The Job Sheet no is "S[protected]". The power button of the phone was not working.
I was given the assurance that my phone would be repaired in 15 days time.
After 15 days, when i called the service center and inquired about the status, I was told that it would take another 15 days time. I registered a service complaint with #Micromax on 30th Sept. The complain no is "MMX[protected]" Everytime i call the customer care to get the status, i am given different commitments. Initially i was told it would take 20 days to fix the phone. on 7th Sept, when i spoke to a senior guy (Varun) from #micromax, he told #Micromax needs another 15 working days to get the phone repaired (its been 30 days uptill now to repair a power button!!!). I still hear the same old dialogue that the complain has been escalated to the highest level and that people are working on it.

I am not sure whether any higher level exists in Micromax. As its difficult to digest that a brand like #Micromax needs more than 30 days to repair a small minor problem in a phone.
I am completely distressed and fed up with the false committments that is given to me. I just hope that I get the refund back as I have lost complete trust and confidence in the company and do not want to go through this pain anymore. I would never ever recommend anyone to buy #Micromax phone.

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Address: New Delhi, Delhi

I bought a Micromax a96 on 15 April 2014. After a week it gave a problem o[censored]SB. I went to Micromax service centre they told me to submit the Phone and come next day. So I went there next day, i took the phone and I saw that my phone got a new network problem in addition to the USB Problem. I told them about what they did. They told me to get it Repaired from any local service centre. I went to many other local Service centre and no one was able to figure out the problem, Now the USB problem is solved but the Network problem is still there.

Aug 14, 2020

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I have purchased micromax canvas 2 plus a110q in june 2013 but now its showing problems like memory card space get automatically filled files like hpns folder ; exception.log keep on accumulating and use around 5-6 gb space Phone get shut down automatically battery's stand by time is hardly 2-3 hours i have visited service centre few times everytime they reset and says virus problem speaker of phone is not working properly in short this phone is about to dead its only 10 month and this phone has gone this is poor performanc by micromicromax kindly consider my problem and replace this phone to solve this Thanking you

Aug 13, 2020

Complaint marked as Resolved

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Micromax Informatics Customer Care

from Delhi, Delhi

Apr 14, 2014

Verified Support

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

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Address: New Delhi, Delhi

Hi Sir, I have submit my phone on 26th March the agent told me that it will repair in 7-10 days. Again when i reach their they said it will more take 10-20 days when i told them to fix a date that when my phone will repair. They said that talk to customer care. The customer care executive also not replying of my mail they just registered my complaint and give me a complaint no. MMX[protected] and not reply that where i can track this no. So I am distressed with the service of this company please help me related to the concern..

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Aug 14, 2020

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Address: Jaipur, Rajasthan

i've bought a new micromax canvas 2 smart phone worth rupees 10500 with 2 years extended warranty from the "mobile store". in starting it was working fine but after a month it creates problem for me, after that i take it to official service center of micromax, than after so many trip to service center i've got my phone repaired after a month. then from that day my phone worked fine for 7-8 months than my touch was not working fine. again i take it to service center, at the time they said that my phone will get repaired in just 2 to 3 days, then i keep goes to service center to take my phone back but they never gave my phone. after more than 1 month they handover me my phone. than on the same day my phone again creates some serious problem i.e now my touch was not working and also mic was'nt working . i was so harassed by this, then again in next few days i take to service center they again take time and again give me my phone without repairing it. many times this happens. now also they have my phone but its not repaired. they talk so rudely to us. i am so harrased by them i seriously want to take some legal action against them. i want my money back or i want to replace my phone.

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Address: Katni, Madhya Pradesh

I brought Micromax Canvas Doodle(A111) at about 6 months ago. After 2or 3 months my cell's battery is not working properly/very weak. And now my cell is not opening up because my battery is permanently discharge.Even when I connect charger to my cell still it's not charging. I went to Micromax Service center but they are not exchanging my battery.Even I have 1 year warranty with "The New India Assurance Company Limited".And I'm laterally very disappoint.

Aug 14, 2020

Complaint marked as Resolved

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S

srinivasaamara

from Hyderabad, Telangana

Apr 29, 2014

I bought the micromax canvas a111 mobile October 2013 and exactly after 6 months battery is not working and when I visited the micromax service centre, they refuse to replace or assist on it because it is exactly 6 months over. This is not fair when i'm using cell smoothly and battery not working exactly after 6 months. I'm very much disappointed as i need to spend around 100 again for this battery...

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S

srinivasaamara

from Hyderabad, Telangana

Apr 29, 2014

I bought the micromax canvas a111 mobile October 2013 and exactly after 6 months battery is not working and when I visited the micromax service centre, they refuse to replace or assist on it because it is exactly 6 months over. This is not fair when i'm using cell smoothly and battery not working exactly after 6 months. I'm very much disappointed as i need to spend around 1000 again for this battery...

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Address: Pune, Maharashtra

Hi
I have purchased my Canvas Turbo A250 on 2-Jan-14 and within3months it has stopped working. it is getting restarted every now and then. It is giving error then process android.com has stopped. Have also visited service center and they say there is issue in PCB and need to replace which can has 35days of SLA. How do u justify this 35 days of SLA? If it is 35 days SLA then what is the alternative solution for customer?
I had called to Customer Care number [protected] but it said that I need to write to this. It would be great if you can provide me with a person having authority to take any decision.

It’s highly disappointing and pathetic. I will never purchase any Micromax product ever in further. will also spread the same on Social Network.
Thanks for wasting my money. :(

If you feel any responsibility towards your customer then do respond back or contact on [protected]/[protected].
Invoice No: # DEL[protected]
Order ID: OD[protected]
Vendor : Flipkart
IMEI No: [protected]
Serial No: [protected]
WID : E60464

Aug 14, 2020

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Address: Pune, Maharashtra

Hi I have purchased my Canvas Turbo A250 on 2-Jan-14 and within3months it has stopped working. it is getting restartedevery now and then. Itis giving error thenprocess android.com has stopped. have also visited servicecenterand they say there is issue in PCB and need to replace which can has 35days ofSLA. How do u justify this 35 days of SLA? If it is 35 days SLA thenwhat is the alternative solution for customer? I had called to Customer Care number [protected] but it said thatI need to write to this. It would be greatif you can provide me with a person having authority to take anydecision. It’s highly disappointing and pathetic. I will neverpurchase any Micromax product ever in further. will also spread the same onSocial Network. Thanks for wasting my money. :( If you feel any responsibility towards your customer then dorespond back or contact on [protected]/[protected]. Invoice No: # DEL[protected] Order ID: OD[protected] Vendor : Flipkart IMEI No: [protected] Serial No: [protected] WID : E60464

Aug 14, 2020

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Address: New Delhi, Delhi

Dear Sir/ Madam

I have purchased new Micromax mobile canvas 2 A110 SERIAL NO. [protected], [protected] on 29/6/2013 form Delhi. After purchasing, approx 3 months it was good every thing was working fine but after 3 months it become very slow, internet was not working properly, all the applications start hanging after getting on and the system become very-very slow so, i deposited it at Mobile Care B-2 Guru Nankpura opp V3S Mall near Maharaja Bequett Hall Laxmi Nagar Delhi- 92 on dated 28/2/14 my job sheet no. is N[protected]

When i was submitting the phone they told me that you will get a message or call on the provided mobile no., i waited approx 20 days but there was no message or call, there after i went again to the Micromax Head Office Gurgaon and complaint to them for the delay, my complaint no. is MMX[protected]
.
Still i am not getting any positive information from there side, yesterday i got a call that it will take 20 more days, now tell me how much more time they will take if it is not possible then please provide me a new mobile phone or return back my money.

Please take it seriously & solved it as soon as possive.

Warm Regards

Deepak Nirman
Sreejak Media Pvt. Ltd
Mob- [protected]

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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D

Deepak Nirman

from Noida, Uttar Pradesh

Apr 22, 2014

Dear sir/madam

Still i'm waiting your positive reply.

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Address: Pune, Maharashtra

I have given my cell phone for repairing scince last two month. But unfortunately i am not getting any response and proper servicing from authorised service cent at reliable enterprises akurdi nr jaiganesh fame pune(Model no a110q).
This is very imbarising situation for me that i am not able to use my cell phone since last two month.Number of time i talk to customer care people. But time to time they are talking like we will response in 8-day or 10-days but no use of my all efforts.

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V

VIKASMHETRE

from Pune, Maharashtra

Apr 9, 2014

PLz find the Herewith attached photocopy of mobile service receipt

Cell phone not repaired for long time - Comment #1942273 - Image #0

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Address: New Delhi, Delhi

Micromax A116 became part of my daily life, Suddenly it stopped charging, I unable to transfer data from mobile via data cable or Bluetooth. I purchased this phone on 13th April 2013 and I submitted to service center on 8th March 2014. Now only 2weeks left for warranty then just passed the time finish of the warranty period. Micromax A116 is an expensive mobile I spent 15000 Rs on 13th April 2013. Phone doesn't got any physical damage, The technician who took the phone on 8th March 2014, inspected the mobile and said, Motherboard should be replaced and as it is under warranty it will be done with zero cost and it may take 10 to 15 days but even after 30days and me contacting them many times, no update in the repair process. This is with reference to the Job sheet N[protected] provided by B.R.Services [Micromax Service Center]. I have submitted my Micromax A116 on 8th March 2014 for repair but its over 3 weeks and i have not received a single update from there side and when I contacted the service center [B.R.Services] they are not replying properly.Today they have told me my cell's part cant be found and they cant repair it and I can complain any place I want and they don't care about it, this not a type of service I received from Micromax service center.My cellphone A116 is one of the premier model and it is under warranty so why these people can't repair it, if this is how u treat customer than i will not suggest any body to buy Micromax products

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T

Thangisetti Vinay

from Gurgaon, Haryana

Apr 11, 2014

Does this complaint got any use ? No response from Micromax, what a duck company

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Address: New Delhi, Delhi

I have ordered a micromax canvas knight(white and gold colour) on 20th March 2014 online through your official website on which it was mentioned that ordered will be delivered by 30th March.

But I din't received it yet. Every time when I call to customer care, They always promises to be dispatched in next 1 or 2 days. But I think this is not a way to avoiding the customers.

I request them to cancel my order but they refused.

Please look into this matter seriously and take a appropriate action so that I can get my order by today else I will not receive it after today and will claim my amount for refunding.

My Order Id: 44324
Email: [protected]@gmail.com
Name: Lokesh Bansal
Contact No: [protected]

+1 photos

Aug 14, 2020

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G

gmonga

from Delhi, Delhi

Apr 13, 2014

i agree with that. i am also awaiting delivery of my mobile.

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G

gmonga

from Delhi, Delhi

Apr 13, 2014

it appears that management people there are acting street smart and avoiding the neccessary evil ie inventory. without realising that bad name, that they are getting in lieu of, is even worse than that.

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G

gmonga

from Delhi, Delhi

Apr 13, 2014

they have email and phone number o[censored]s, in case something unprecedented has happened, they can make up by calling and informing ie give a bit of personal touch. if its your flagship device, for us also it is the best we have also tried to get.

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L

Lokesh Bansal11

from Mohali, Punjab

Apr 14, 2014

So, Finally after a long wait of time I got it on last saturday.

Feeling like I am very lucky that I got it after so many calls on customer care and complaints.

I would never recommend to purchase the mobile from the official website of micromax.

Good luck for your delivery.

Thanks gmonga

Micromax Informatics Complaints & Reviews

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Micromax Informatics reviews & complaints page 434

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