Micromax Informatics Complaints & Reviews

Please any one can help me.
Last feb24 th 2014 i was posted, there is no solution for that,
.
I brought a MICROMAX A116 mobile on 16 Aug 2013. It was not getting
charged properly, so i given to the service center (m/s Tirupati
infotech, g-72, B block, ganpati plaza hut, m.i.road, Jaipur) on 28th
Dec 2013. They told me it will take 20 days. I was waiting
waiting...then i called on 22nd Jan 2014, they said it will take another
15 days, again waiting...then i called on 12 th feb 2014, they told me
it will take another 15 days. Mentally & physically I was affected.

Finally I got my mobile on 21st feb 2014. But the mobile was too old & Model also changed.

For your reference,

My service request no is : W[protected]

My mobile IMEI NO : [protected]

Dear Verma,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

As discussed, we have escalated the issue to the concerned team and we will get back to you with the closure soon.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

Please

Dear Verma,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at
[protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

COMPLAINT NO. GIVEN BY MICROMAX IS MMX[protected]

Hi Dinesh,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

I believe there are thousands of customer's who have any how faced the problem in Mobile Industry with the Micromax mobiles. Please look up my case as I got the very worst experience while purchasing it's product for my known one.

Hi Rabinder,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

solve the problem

Dear Sir/Madam
05/02/2015 i given my mobile to authorized service centre of Micromax in Chennai. Problem was existing problem which again occurred and i given to service centre and it is under warranty period. So far they has been not returned my mobile now its more than one month, if i call them they are extending the time. even today also i called executive replied me she don't know how long time it will take.
Now one week before also i called to customer care they replied my mobile is ready. So i really fade up with their system. They don't have right to harass customer like anything.
details of my mobile and service centre mentioned below

Micromax A102
Jobsheet No and date S[protected] date 05/02/2015

service centre name SP- Ocean Mobile care, Velacherr, Chennai tamilnadu.

Regards

Abhijit Chanda

mob [protected]

firstly thanks for response, sir due to an application installed my phone your number by which you contacted me, has erased accidently so please contact with me again so that i can send you that message, you said to send!! thanks...

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

I had bought a Micromax A89 Ninja in August 2013 and in Dec 2013 it stopped charging and as a result was taken to the authorized service centre in Plamoodu, Trivandrum, Kerala dated 21/12/2013 and Job sheet no. S[protected] was issued. They told it was charging socket complaint and will be repaired and given in a two weeks time.It took them three weeks to call and give the phone.Then i found the problem was not rectified. They then checked it up and told it was a motherboard complaint and since this model was stopped they will issue me a replacement.I waited over one and half months and whenever i call they tell its still pending. Atlast when they called me up it was march and they just gave my old phone back in a worse condition than when i gave it. And to top it all..the speaker was damaged and i again had to give it for service.
I trusted the brand and bought a phone and half the warranty period was spend in repairs for a phone that was just over two months old.Now there is a screen flickering issue too.This is really bad for the brand if it cant provide quality repairs and a good quality replacement in worst case.
I would request to kindly look into the matter and get my money refunded or a new product as there is no point getting a product that is with the service centre for over 3 months.
The product is still in warranty as stated in the Job Sheet Also.