Micromax Informatics Complaints & Reviews

I have submitted My micromax Q3 for service on Dated[protected] since it got dead without any reason while in warranty period. Service centre has taken the phone and registered it under Job No 1541. I was given assurance for repairing of phone within a week . Since then I am calling almost everyday but till today 8th Sept I did not get my phone back .
Service Centre Name:
Shree Sai Telecom (Gurgaon)
Mr Ram Avtar Saini
59/18, FRINDES COLONY JHARSA ROAD OPP.JYOTI HOSPITAL, VODAFONE BASEMENT GURGAON-122001
Gurgaon
Delhi NCR
Pin Code. : 122001
Phone No. : [protected] , [protected],[protected]
Email : sahi.[protected]@gmail.com
Everytime they tell one more week, and Now they tell We dont know when it will come back .
Regards
Anuj
[protected]

I (Satish Kumar phone number-[protected] &[protected] belongs to Electronic Media,I had bought a mobile set of micromax Q1. but after some days it was not working properly. then after I went to the shopkeeper but he told me that it is not our responsibility. you should go to the service centre. then after I went to authorised service centre. the service centre took 20 days to repair the set, but they could not be succeed to repair. and finally made a DOA CERTIFICATE. S.No. is MMX/CSD/HS/55236 Job no. 7483. The service centre M/s Tirupati Enterprises, Pooja Complex , Court road, Saharanpur. his phone. no.[protected], [protected] & [protected].DOA approval for job no 7483 received from Mr. Vinay kataria, Micromax Informatics Ltd. West U.P. but the shop keeper says me that it will take 30 days with Rs. 1000- to change the handset. that is why I want to reason of money & delay the service of the company. after to ask the reason, this shopkeeper misbahaved to me.My handset is dual sim IMEI No. [protected] & [protected]. I have been purchased M/s GIFT-O-SHOPPEE, near Collectorate, Delhi, Saharanpur.vide Cash memo no. 1902 dated 22.05.2010 of Rs. 2000= he name of the shopkeeper is Himansu and his cell no. [protected], [protected], [protected], [protected]. please requested that may please be provide a new handset emmediately & necessary action to the shopkeeper.

Hi Micromax Team,

I have recently purchase Micromax X600 Mobile phone on 01 Aug 2010.

The thing is dat touch pad didnt worked on Sunday and what the Micromax service center is saying that the touch pad has got water inside.

Even though i have never put in any water not carried the cell phone during rainy season. As I was playing carrom in my building premises and suddenly when i removed cell phone from my pocket it developed some particle and the touch got stopped in between.

Micromax service center is ready to charge 1250 rs. for the touch pad even though i haven't put in water not carried during rainy season.

Please assist urgenly.

Regards,
Sunil

Sir I have purchase Micromax X-360 on 06/05/2010 from vadodara. after 2 and half month battery problem start and my phone became dead. After 1 week I got it repaired but on same day it stared with heating problem. So I return on same date with job card no. 552476. Till date its not resolved and no one is ready to answer me when will I get it back. Even Gujarat regional office also not picking the phone. So kindly look in to the matter and please get it repaired. More over if possible either change my instrument.

I bought new MICROMAX X118 handset on Feb 27, 2010 from ABOHAR(PUNJAB). IMEI number of my mobile handset is [protected]. I started facing outgoing voice problem in Speakers after 3 months of purchasing. I submitted my handset at MICROMAX customer care center at SHAHDRA, NEW DELHI on June 8, 2010. My job number was 5154. They promise me to return with in 15 days. But they said that they have to replace motherboard. To resolve this problem they took 3 months and returned my handset on Sept 1, 2010. I talked to Mr. Tiwari (+[protected] and Mr. Shukla (+[protected] and Mr. Rohit (+[protected] Centre Heads many times. They assured me that you will get your phone very soon and last time Mr. Shukla said that we are sending you phone with new motherboard. But as I got my phone, it is still having same problem when checked. I think that they have returned me unrepaired. When i went back to customer care they told me that they have replaced the motherboard. Please make a notice on it.

I have purchased a Q5 ezpad phone and within three days its trackball & keypad have stopped working after that i have visited the service center where he gave me a DOA Certificate but the shopkeeper is not helping me out in the same. The shopkeeper says that it will take a month for him to replace the phone.

My mobile no:[protected]

I purchase a micromax Q7 mobile phone,after some time i face many problems in Q7 mobile. When I go to repair mobile in warrenty,micromax care center return my mobile in damage coundition.

IN THE ONSET I WOULD LIKE TO ASK MICROMAX COMPANY IF ONLINE CONTACT IS FUNCTIONAL OR NOT. FURTHER COMPLAINT THROUGH E-MAIL AND ONLINE CONTACT THROUGH CHINA CN PORTAL WHICH HAS OPTION TO CONTACT DIRECTLY THE CEO MICROMAX MR. VIKASH JAIN. MAIL SENT WITH CONFIRMATION REPORT. ONLINE SUBMISSIONS OF REPEATED COMPLAINTS EVERY TIME CONFIRMS SUBMISSION OF IT AND ASSURANCE OF EARLY ACTION. BUT ALAS IN SPITE OF MY SO MANY COMPLAINTS COMPANY IS SILENT FOR THE REASON NOT KNOWN. SUCH ATTITUDE TOWARDS CUSTOMER COMPLAINTS/FEEDBACK EXPOSES ABOUT PREVALENT BAD MANAGEMENT. IN FACT I MAY SAY IT IS COLLAPSE OF MANAGEMENT.MY HAND SET 'Q5' DEVELOPED A BLACK PATCH ON THE SCREEN, CAUSE OF DEFECT ACCIDENTAL HIT. LOCAL SERVICE CENTER RETAINED THE SET FOR SEVEN DAYS AND RETURNED IT WITHOUT REPAIR. I SOUGHT COMPANY INTERVENTION OVER THIS NASTY BEHAVIOR. BUT COMPANY DOES NOT CARE, WHO THEN WILL TAKE CARE OF MY PROBLEM?

I have purchased micromax mobile phone on 06-05-10 from M/s Venkata Satya agencies, Kakinada. It isnot working properly since 20-06-10. I am regularly going to service centre but he not bothering this problem.I told the dealer about the same and he said that i will talk to company.
Now i don't have any cell phone due to which i am suffering a lot.Kindly pls provide good service immediately& a new set.Otherwise i will go to consumer court.

Note: In kakinada service people was to lazy to work this is not good for your company.

I have purchased Micromax Q7 mobile from M/s Rajesh Traders SCO 1008 (Ist floor)
Sec.22-B, Opp. Bus Stand Chd. Mob.no. [protected]
The cell details are as follows:
Model: Q7
M_IMEI: [protected]
S_IMEI: [protected]
Bill No. : 7762
Date of Purchase: 31.07.2010
Address : Ravinder Kumar Sharma
K.No. 443 Ph-2 Mohali
It was having following problems:

1) Automatically switch OFF/ ON twice or thrice a day
2) Opera mini browser problem while operating

I submitted it for repair (Job Card No. 576638) on Date 14.08.2010 at:
X-ZONE MICROMAX CHECK POINT,
824, ABOVE INDIAN BANK, NAC, MANIMAJRA,
CHANDIGARH.
They returned it me on 27.08.2010 and said it is repaired.

But after 2 days the same problem persists in this in additional the following:

1) Automatically switch OFF/ ON twice or thrice a day
2) Opera mini browser problem while operating
3) Not reading memory card after switch off
4) Switches off while customizing profiles.

Please help out. My contact No. is [protected]

Sir, Madam

(PROBLEM : MicromaxQ3 Display Problem [Purchaed On[protected]])

I am given the maicromax Q3 to the Service Center at Sharojni Eye hospital opposite 1st floor PH : [protected], Date :[protected] My Complaint No 540 SUDHIR SINGH Last 15 day Ago. So the phone not repair yet Problem Display not there in the Service center So I request to Send the Display of MicromaxQ3 to the Service Center Or Call me urjent in to my phone : [protected].

Dear Sir,


I have given my Micromax q3 mobile handset for repairing under service warranty due to some bluetooth connecting error. I have given it for service on 26th of august 2010. They said they will reoair it and give on the same day or next day. Til now i have made somany calls and the customer care executive Ms. laxmi and her manager Vishnu is mocking me over the phone and they are just extending the dates. The customer service is way too bad in the customer care, I think Micromax has outsourced the service to other people. Their name is srinivasa Mobile care # 16/2 9th main 3rd block Jayanagar Bangalore - 11.phone[protected], 22443777.Kndly please look into the matter and solve it!!! my job card no 628621

HAVE PURCHASED MICROMAX Q5 MODEL MOBILE ON 14TH MARCH 2010.IMEI NO OF THE PHONE IS [protected] AND [protected]. ITS ONLY 5 MONTHS O[censored]SING THIS PHONE I AM GETTING THE PROBLEMS WITH THIS PHONE. THE TRACK BALL OF THIS PHONE DOES NOT WORK PROPERLY ALSO SOME OF THE KEYPAD BUTTONS ALSO STOPPED WORKING, AND ON ONE DAY THE PHONE GOT SWITCHED OFF COMPLETELY,I AM TRYING TO CHARGE IT BUT OF NO USE,PHONE DOES NOT GOT START. WHEN I AM TRYING TO CALL ON THE NUMBERS OF THE SERVICE SUPPORT CENTER GIVEN IN THE BOOKLET I AM GETTING A MESSAGE OF SWITCHED OFF,PHONE NUMBER DOES NOT EXIST ETC.MICROMAX COMPANY IS A FRAUD COMPANY HAVING NO SERVICE CENTER, THEY HAVE GIVEN FALSE NO AND ADDRESSES OF THE SERVICE CENTER IN THE BOOKLET GIVEN IN THE BOX. THROUGH THIS FORUM I WANT A STRICT ACTION AGAINST THIS COMPANY SO THAT NO OTHER PERSON WILL GET CHEATED ON BUYING THE MICROMAX MOBILE

Hi, this is Anupam Maithil complaining you for the careless attitude of your service center situated at Maansarover complex,
for its costumers. I use Micromax X-360 Handset and it really was a wonderful experience to use such a nice handset before
the problem occured. From the last two months my handset battery lasts only for 8-9 hours and I've been getting a problem
of "headset profile", I mean it is consistently showing headset profile though there isn't any ear-phone plugged to it.
Besides it, My headset screen got a cracked when i kept it inside my jeans pocket. I really want to get the front cover
changed along with headset profile problem. My handset still running under warranty period as it was purchased in march,
current year. I was completely oblivious about your service center services in Bhopal. When I went there in Maansarover
complex, the person sitting on counter gave me another address along with a mobile no. to contact on. As i'm working as
an M.R.(Medical Representative), my working time doesn't really allow me to take out time to go to this new address.
And i'm really sorry to say that i'm suffering only because of this kind of behavior. I would like to mention one very
important thing here that same thing happened to my friend Sanjeev Thakur, who has also been using same handset for
quite a long time. But when he left his handset on the service center to get rid of the headset profile problem, he came to
know that his mobile battery had got changed along with front cover. I'm deeply hurt to know this kind of non-sense
happening at your one of the service - centers. Anyways, i don't want to say ill-words about your company because my father
also uses your company's mobile. Now what i really want you to do or request to you to please look into the matter and
please inform me the best of options of how can get my my handset screen changed along with the software related problem.
At last i again would like to add that i've never expected this kind of thing from your company. If at all, i did expect
wonderful customer support like the features of handset you provide. Again sorry, but please take the appropriate action
regarding the matter.

Anupam Maithil ([protected])
E.W.S.- 135,New Subhash Nagar, Bhopal.

Please cancel the liscence of the micromax service center based in MEGA center hadapsar.

I have bought a micromax X360 handset 5 months back and since last two months I am facing a problem that its battery went dead after just 8-9 hours even though the talk time was not much and I went to the micromax service center based in MEGA center hadapsar PUNE the name of the owner is Sharma, first of all he doesnt know how to talk to any customer and secondly I went there for the same problem for about 5 times in a two months they people twice replace the battery and put in some old battery but the problem was still there again i went for the third time they kept my mobile for 5 days just formatted (dont even know if they did that) again the problem is there again I went they kept my mobile for 25 days and told me that they will change the PCB and I have to keep following them for these 25 days first of all they said that my mobile was misplaced and then after some days they gave my mobile back saying that the PCB was changed, BUT still i have the same problem and I am sure the PCB was not changed as all the setting which I did previously are still present in the mobile phone, MICROMAX has to give me a replacement of my mobile because I am fed up of doing all these things I had to take 4 half days just to visit the service center.

Please cancel the liscence of Sharma the owner of that service center and teach him how to behave with anyone and give me a replacement of my mobile phone

Dear Sir,
I Have Purchase a Micromax Mobile Handset Q7 silver color last month July-10, and now there is a prob. is software & not Switch on . I goes to micromax mobile service center, ghaziabad and tell him about the prob. & he said to me, your handset will be repair by co. & return with in 10 days.
I gave my handset 9-8-10 to service center and after 10 days i called service center and the reply was service center executive your mobile is now company. and company have not send us ur mobile set and I m going to After 10 days but executive are give me a more 10 days but not Response. I have not received my hand set. The Service Center Address is "NEW MOBILE WORLD, 117, CHOTI BAZARIA, RAILWAY ROAD, GHAZIABAD (U.P.) PH:[protected],[protected],[protected],[protected].

Kindly Suggest me what can i do?

Regards
Manoj
[protected]

I have purchased a Micromax Q5 mobile on 27th july from planet M , Ludhiana. AT the time of purchase , I did not buy the memory card . I purchased a memory card yesterday , but the phone could not read it . The store guy asked me to contact the service center at Pearl Palace , Ludhiana. The person their told me that there is water in ur mobile so not covered under warranty. When I told them that the other functions are working and how can water be in only memory card slot , I am sorry to say but the 18 - 20 yr old girl manning the counter misbehaved badly and they refused to repair the phone. I can not get hold of any mail ID I can submit a complaint , I have submitted complaint on micromax website in enquiries section twice , but there is no response .. Kindly advise the course of action I shall undertake to sort out this issue
IMEI number:[protected]
[protected]

Hi,
My Name is Mukund Bauskar,

I have lost my mobile phone MICROMAX Q5 M_IMEI no.[protected] &
S_IMEI No.[protected] having dual sim facility with one Videocon and one IDEA no's in it.
so, plese kindly block the phone immediately or trace location.
Please help



Thanks & Regards,
Mukund Bauskar.

Poor Service
I bought Micromax mobile X 118 on 14.07.10 from Shimla (HP). With in a weeks time i got problem in the hand set when i approached dealer, he asked me to contact Infinity solutions (authorised service centre for Micromax in Shimla). I have contacted their customer care also to know what to be done. They also advised me the same to contact service centre.

Nature of Problem in Handset – There was disturbance in voice when caller call on this handset.
I have handed over the set for repair in their service centre (Shimla HP) on Dated[protected] Job Sheet No – 906. They have not mentioned phone number of contact person in service centre. Verbally they have ensured me that the hand set would be repaired within 10 days but after lapse the aforesaid date the hand set was neither handed over to me nor provided any standby handset by the Service Centre till the date i.e.[protected].

I want to say only one it is mere negligence from company due to this customers are suffering. I request you to look into this issue and help me out.

Regards
Jitender Gupta
Ph.[protected]

I bought a Mobile Handset Model H360 from Saini Fashion House Hoshiarpur under Bill No 762 on Dated 20/07/2010. On the next day the phone shows some problem on its display. I went to the Micromax Care Center at Hoshiarpur they told me that it is a software problem we cannot solve this problem because having no data cable and told me go to Jalandhar to M/s Gopal Service Centre
Prince Sareen SHOP NO. 14, 15 First floor Jagdembay market Phagwara Gate JALANDHAR City Punjab Pin Code. : 144041
Phone No. : [protected], [protected] they diposited my Mobile set and called me after two days when I collect my Hand Set they told that your problem is solved but after next day the same problem exist on the Display. On the next visit they told that we cannot solve your problem, when I said that replace my Hand set they told me that we cannot relace your Hand set go to Hoshiarpur and throw it.
I am very much dissapointed at their wording. please solve my Problem.
Thankig You.