Micromax Informatics Complaints & Reviews

Date : 05-Aug-2016
To,
The Delhi Police
PS – New Ashok Nagar
East Delhi
Delhi-96
Sub. : Mobile Stolen
Respected Sir,
I need to state that today near Mosque of Setor-8 somebody stolen my mobile from my pocket.
The details of my mobile is as follows,
Macromax Model No. A111
Idea Connection no. [protected]
Aircel Connection no. [protected]
IMEI-No. [protected]
IMEI-No. [protected]
My mobile have my all Ids, photos, vedios and other important informations.
Please take necessary action.

Yours

Sayyed Hasan
C-2/167, New Ashok Nagar
Delhi 96
Mobile [protected], [protected]

[protected]@yahoo.com

Sir/madam "My mobile lost using no: [protected]" i lost my mobile on yesterday(05/08/2016) afternoon so, plz block and erase my mobile data's...thank u plz help me...

My micromax phone model A311 was displaying home screen(micromax welcome screen) again and again and was not getting started after that so i visited in micromax service centre for professional help.
It was soo shameful that after charging 100 rs for testing for half an hour they came to a confusing conclusion that it has some charging issues which can be resolved if i pay 1000 rs and i can pick my phone after 7-10 days which may take longer, no guarantee and the phone may or may not work, no guarantee.
If there is no guarantee than why are you making a fool out of yourselves by appointing employees which are not literate enough to resolve the issue.
I dont think after this issue i'll let anyone in my family to buy from micromax.

Best regards
kunal

The service team is held responsible for their job being assigned to them. I was called by micromax team to collect my faulty handset, which i had given to solve my camera related problem, but it was not been solved and Mircomax is trying to handover me the faulty handset by giving their false and fake promises, after I make pressure on them to check my phone again then they accepted the problem still exits, this is the poor team of Micromax who are dumb and deaf which are not ready to listen to the customer problem, and asked me to submit the phone again for altst 30 odd days and if I asked them for stand-by phone excuses arises, I mean what is this yaar, and the store manager itself committed in written to deliver the stand-by handset to me, but he himself say's he can't provide.

I have written a mail to micromax staff Mr Ravi Mehra (ravisingh.[protected]@micromaxinfo.com) the next day to solve the issue and guide their staff to behave well with the customers but nobody wish to revert on the mail after 7 odd days. this is your team dear Micromax on which basis you are clamming that you are becoming the large no of cell phone provider.

SEE the attachments for better understanding

My problem is I had given my tab p480 to service center address is shop no 5-6, lower ground, usha kiran plaza, dampier nagar, mathura (U.P). I have not receivedy phone on time now there are saying wait 30 days more so please help me my Jobsheet, no -N[protected] and my mobile no used for warranty is [protected]

I purchased micromax mobile believing to use indian product, everything was fine until i gave my mobile for service as i was facing some internet connection problem. I submitted my mobile at the hoshiarpur, punjab service station firstly they kept my mobile for about 15 days and kept lying to me that they sent the mobile to company for repairs, when i called company they said they did not recived the mobile the rest story you can see in below emails. I believe they are the most most corrupt, dumb and their moto is to loot the cutomer. When i received my mobile phone back its body was totally damaged and is not able fit properly, service center is saying company is responsible for this and company is saying to contact the service center.

See i am complaining about service center and they are suggesting to contact service center for the issue. They are just blindly replying to all emails.

Dear shashipal,

Greetings from micromax!!

Reference to your ticket id - 325379

We would like to request you to kindly coordinate with the service centre for below mentioned issue.

If you face any issues at the service centre you are requested to kindly call us on customer care number.

For service centre details you may visit the website: www.micromaxinfo.com or you can locate your nearest service centre by sending message to asccity pin code to [protected] (*charges apply).

For more information on micromax products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to saturday between 07:00 am to 11:00 pm).

Assuring you of our best services.

Thanks & regards,
Vineeta
Micromax care team
On thu, 23 jun at 1:52 pm, shashipal singh wrote:
This is the most ridiculous service i have ever faced, entire body of my handset is damaged, service station billed rs. 3500/- and not ready to change the body of handset.

This is the worst experience i ever had. I purchased micromax thinking to promote indian brand mobile phone, but i was wrong, you people are just waste. Will never suggest anyone for micromax. Moreover i think you people never read the emails, but you have set autoreply and giving same reply to all emails.

Thanks & regards
Shashipal singh

From: micromax support [mailto:[protected]@micromaxinfo.Com]
Sent: saturday, may 7, 2016 2:19 pm
To: [protected]@wdic.In
Subject: re: complain regarding service

Dear shashipal,
Greetings from micromax!!

Reference to your ticket id - 325379

Thank you for writing to micromax.

We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.

For more information on micromax products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to saturday between 07:00 am to 11:00 pm).

Assuring you of our best services.

Thanks & regards,
Vineeta
Micromax care team
On sat, 7 may at 11:22 am, shashipal singh > wrote:
Dear concern,

I am a user of micromax mobile model a-300 (Gold), i faced some problem related to mobile data in my handset as the data connection was working well on wifi but not on mobile data network, so i submitted my handset to the authorized service center at hoshiarpur (Friends telecom) on 11 april 2016 (Deposit slip enclosed), after checking for few minutes service center executive said they can’t repair the handset so need to send to company for repair.
After a few days when i followed them but did not received satisfactory answer, so i called to micromax customer care, customer care executive asked me for job sheet number which was not provide the local service center, i asked service center for the job sheet number then initially they denied that there is no such number given to out of warranty handsets even if handset is sent to company, then i took customer care executive and local service center owner at conference call after doing many efforts local service center provided the job sheet number on 03 may 2016.
I called to micromax customer care on 04 may 2016, executive said your handset will be delivered in two days, i called to micromax customer care again on 07 may 2016 this time executive said it will take approximate 21 more days to repair the handset.

I am feeling harassed from local service center as well as micromax customer care.
I need clear justification for
1. Why i was not provided with job sheet number at the time of submission of my handset from the local service center?
2. Why the local service station was reluctant to provide job sheet number?
3. Why your records says the you received handset on 03 may 2016, while i submitted the handset on 11 april 2016? Where was my handset for 21 days?
4. I believe it was used my local service center, without my concern. I am using mobile phone on rent and paying rs. 200 per day, so i must charge a rent of rs. 500 per day to micromax for 21 days, if not why?

If i did not get satisfactory answers to these questions i will lodge an affidavit to consumer court, and harassment case against micromax and local service station.
Job sheet number : n[protected]

Hi Consumer complaints

The same thing happened to me as i was asking for a refund from shop clues.
he asked me send my Account information through SMS.
I have informed the cyber crime office regarding the same.
who is this person who is using the above number and fooling people.
i spoke to him and told him that what he is doing a cool fraud.
he said since you know this now...i will not call and hung up the call.

Thanks

After switch on my phone a message appear on my screen and deducted Rs.1.50 at every time and the message is...

Micromax Registration
Congratulation on Purchasing Micromax Handset.Press continue to register your phone with us for warranty services, update and more.* standard SMS charges applicable.

Kindly resolve the issue i am facing with my handset everytime.

Hi micromax my prblm is that ihad given my p680 tab to service centre for repair and today is almost going to 15 days when i give to my tab on centre i also call on ur given back no. Of micromax in the back of jobsheet but they always say u will get ur tab in21 days i said them ok after some days i call them they repeat that u will get it in next 21 days whenever i call them they said that repeated answer i so plz help me in this my name is dinash as u can see my name on my prfle and my ph no. Is [protected] or [protected] my jobsheet i had send u imaged both on micromax site and fb also so plz see that and help me u can also call me at any time so plz plz plz help me

Given micromax p690 tab for repair in micromax service centre Siliguri... Not received till date.. Every time they say 10 more days... Pls check photos..

Please provide authorized installer
My name is Mr.Ankit Boro
Address -thelamara
Po-thelamara
Dist-sonitpur
state-Assam
Mobile no [protected] alternate no [protected]
Model no 50C5220MHD
Dop-30/07/2016

This is to inform you that I purchased a new Moblie Canvas 6 from Baljeet Store, Gandhi Nagar. But after two or three days its touch became inactive. So I reached the Micromax service centre Laxmi Nagar, Delhi where I complained regarding the same and they informed that mobile has to be repaired. So. I deposited the mobile in service centre on 22nd June 2016. Repair receipt number is no[protected].


Now more than one moth has passed but I have not received any information regarding the mobile. I contacted the Service centre but they are not giving any satisfactory answer.


This is very harassfull situation for me. You are requested kindly send me a new set of Micromax Canvas 6 or repair the same within two days since it already too delayed. I am very surprised over such type of poor service of your reputed Brand.


Please do the things immediately on very urgent basis.


Thanks & Regards


Kanak

Ph [protected], [protected]

I had purchased new Micromax phone and after one month this mobile is completely stopped. In guaranty period i had shown this phone to care center for repairing, they submitted my phone in care center for repairing but not given any response about my mobile from last two months.when i was visited the care center they says we don't know any thing about mobile we had sent it for further repairing in main head center and says come after one month but when i reached after one again they says same problem.
I dint get my mobile till now please help me.

I have submitted my micromax mobile phone a107 on 21.05.2016.
It is in warranty period. Its 76 days over. But not getting my phone back as on
Today 04.08.16. My jobsheet no. E[protected].
I want to know whether i will get my mobile back or not.

Attaching my mobile purchase bill & repairing job sheet documents.

Sir my phone E481 is under warranty and i submitted my phone before 2 months at micromax service centre, Luxmi nagar and now the condition of my phone is worst I can not afford it . No body notice the consumer problems.
they exchanged my phone's touch panel and camera and called me four times but always give excuses. I want strict action please. I have all the evidences and complain numbers. Sir Please take strict action I am feeling totally harrased.

Dear sir, mera micromx q380 set h jiski battry chng hona h me guna mp, indore mp service center gaya to dono jgh yh bola gya ki battry nhi h 8 days lgege, ydi apke pass material nhi h to service centre kyu open kr rkhe h, me svi ko suggest krunga micromx product na kridhe, me uske 700rs dene tyer tha, 1 year bad battry damege ho gye, jiske pass 1 hndset ho wo kya kre, compny badi badi bte krte h, me janta hu meri is complnt ko dustbeen me dal iya jyega, online complnt h sbi jgh flash hogi

Maine Apna Mobile (Micromax Q380) Mere Phone Ka Side Ka Lock Karne Ka Batan aur Charging Problem & Spiker Problem Tha 15 july ko repair karne ko diya tha lekin abhi tak mobile repair kar ke nahi diya gaya Kehte hai abhi aapka Part nahi aaya hai Jaise Hi aapke phone ka part aa jayega hum turant aapko bata denge Mera Job Sheet No. N[protected] Hai under warranty mere phone me pahle bhi Charging problem aa chuka hai us baar bhi muchhase Dated 28/03/2016 ko under warranty 1930/- liye gaye ye keh kar ki isme nami aa gai hai aur pura kit change karna padega. lekin kit change karne ke dusre din hi mere phone me phir se wahi problem aagai aur muchhe use dobara service center lana pada phir 3 ghante bitane ke baad mechhe mera phone mila phir wah 3 month ke ander hi karab ho gaya aur abhi tak nahi mila service centre PERFECT SLOUTIONS, E-3, (Lower Basement) Kalkaji Market New Delhi Please mera phone jald se jald dilwayen Micromax Service Center se Pak chuke hai Ab Dobara lene ke liye kai baar Sochana Padega. Thanks

Dear Sir
I have bought Micromax canvas A311 mobile . I have given my mobile for service in GaJuwaka Visakhapatnam area in Bright solutions Customer care due to mother Board problem. I have given my mobile on July 11th 2016 for repair but still now they have not repaired my mobile.They harassed me more time and give me more date but not repaired .
Complaint number : V[protected]
My contact number : [protected]
Another contact number : [protected]
My mail Id. [protected]@gmail.com

I hand over cell to service center for touch screen problem that was at 4.7.2016 and that was repaired. Now i have problem about that cell is dead and not on. I handed over the cell to your service store l. K. Max, vizag. What they are saying is cell will be repaired after 30 days. How can make calls to any body. This type of repairs are occuring.. Kindly give me new one.

Micromax ek bahut hi ghatia compny hai jo logo ko bewkuf banati hai.warranty me agar koi problem ho phone me to khte hai ye aise he hota hai or jaise he warranty khatm tab sub problm dikhti hai or mujhe to lgta hai k jab micromax ka koi phone kharab hota hai to wo mahino tak Micromax k he paas rhta hai jaise humne paise dekar phone micro max k lie he kharida hai.ye bus make in india k naam pe logo ko bewkuf bana k paise loot rahe hai ya kahu to logo k sath fraud kar rahe hai.3rd class mobile or usse bhi ghatia service.