Micromax Informatics Complaints & Reviews

Dear sir,

I had submitted my micromax aq5001 at royal service centre
Rani bagh delhi on[protected] with the job sheet
N[protected] and received after many call and mailed as on dated[protected]. But the problem not solved, battery not to be charged and weak signal. I think my phone will be not repairable so i request you to replaced my handset otherwise i have only one solution for this go with consumer court.
Current job sheet no - n[protected] and its also closed by service center without my permission and information and generate new complaint - n[protected]

After many call and mails no response so i have decided replaced my handset within 72 hrs otherwise i will register a case at consumer court.


Imei no.-1 = [protected]
Imei no.-2 = [protected]

On 29th of July, I have given my mobile for repair at Uttam Nagar Service Centre and till today it is not repaired. My Job sheet no is[protected]. Even your job sheet tracking is not showing anything regarding this. Please do the needful.

Dear sir,
There is only charging problem (Charging shown but battery not charged when charger connected) in my handset micromax unite 2 (A 106). Other all functions work properly.
Today i go to service centre (B. R. Services, lajpatnagar -2, delhi). There i have suggested to change motherboard of cost rs 4312. If such heavy amount is demanded by company for small problem, then what is the benefit of service centre for customers?
Except charging, all other function work properly. If 1 or 2 components may damaged then you take time of 5-10 days and replace only it, instead of changing of motherboard (Of cost rs 4312).
So i request, please repair my handset at geninune cost, so that we may interested to buy your product in future.
Alok kumar
Email - er. [protected]@gmail.com
Contact no.- [protected] (Contact me, except between 02:00 pm to 10:00 pm)

Hi metromax,

Today i purchased battery of mobile canvas 4 a210 in rs. 810 from your micromax mobile service center – devi palace, gurgaon (Phone number:[protected]. The battery given to me was open (Not packed) and when i asked about bill then you executive told me that they can't provide bill and there is no warranty too on battery. I want to know how micromax service centres are selling batteries without bills because there is no proof of their genuine product.


Thanks,
Vinod rawat
(M): [protected]

Sir,
I have purchased micro max q-392 mobile in dec 2015 which was not working within three months duration. It was deposited at service center named m/s lk max mobiles at visakhapatnam, andhar pradesh on 31 may 2016. The service center stated that my mobile was sent to company for free replacement purpose with making a job sheet no s[protected]dated 17 june 2016. Since then my mobile was not received till date. I was tele phonically communicate with coy they told me your device will be repaired/replaced with in 21 days. Whenever i check my job sheet status it was showing that dear customer, thanks for your query, we shall further be taking 21 days to deliver your repaired device. We are earnestly working towards resolving it asap and shall keep you informed.
We appreciate your patience and understanding.

For more info, please feel free to call the service center on below contact details:
Asc name: m/s lk max mobiles
Contact no: [protected]

In view of the above, i request you to resolve my problem.

Regards,
Customer

Sir

my mobile name is micromax q380.

My mobile was submit in micromax 4 month for various purpose and i have further submit my smartphone in micromax service center civilians Allahabad it is my new job sheet no[protected]
my complain is your product quality is very bad when i am submit my smartphone i doubt is my battery is changed and phone heat very fast before submit my smart phone. when we submit my phone only one problem in my phone and when we recive my phone various problem in my phone
so i request to you you solve my problem asoon as possible .

Dear Micromax Team,


We have purchased MICROMAX Canvas Wi-Fi + 3G LT666 LT666 Intel Atom Quad Core - (2 GB DDR3/32 GB HDD/Windows 10) 2 in 1 Laptop on 22.1.16

from flipkart.com ( invoice copy enclosed)


we have given the same for repair as power supply is not working to your New Tirupati Cellular on 4.6.16 for repair, it is not repair till date.


when I called your service center, I got feed back that " don't worry, I will get repaired laptab within 21 days"


this is the standard answer I got whenever I contacted your service Team.


I don't want this repaired product, I want replacement since your team has not repaired after 2 and 1/2 month.


I am very sorry to say but MICROMAX IS HAVING VERY POOR SERCICE AND NIGLIGENCE ATTITUDE TOWARDS CUSTOMERS.


Pl. note if I didn't get any feedback within 24 hrs, I am going to consumer court


Thanks & Regards,


Sanjeev Gholap

It is sorry to state that I have purchased Micromax Q-380 in the year 2015 and after using it for eight months the phone has started problem and it was stopped. I have submitted to customer care in 23.04.2015, but till date I have not received my phone till date. I have done many complaints but all in vain. I have submitted it to MOBILE DOT COM, 111 SRI RAM TOWER, 13 ASHOK MARG, LUCKNOW 226001. But they have till not return my mobile.

Prem Chandra Lodhi
Mobile No. [protected]

Hello,
My name is animesh mishra i had purchased the micromax yureka in march 2014, but due to some software issues i you replaced my micromax yu and give me the other one. Now the issues i am facing.
1. When i power on my device its showing samsung logo in place of cynogen or micromax.
2. My idea as well as my airtel sim card cant detech network in this device.
3. Battery issues

I have micromax canvas 2, when i started to experiencing some problem in my handset i went to the service center and they tried to update my phone os to latest one to resolve the problem.in this process my handset got dead by service center only and now they are saying since my handset out warranty thay can not help me to resolve it. So i called customer care they also not providing solution even they hang my phone twice and didn't take my complaint.

I[censored]pdating phone officially in authorised cervice center cause such issues then why micromax release official update?
Why should consumer suffer without their faults.

I am expecting some convenient solution from mucromax.

Model no: micromax canvas 2 (A120)
Purchase date: 07/09/2014
My phone number: [protected] / [protected].

I have given my mobile for repair on 01/08/2016 whose imei no is [protected] & [protected] which had a problem in its touchscreen and touchscreen was not working.
It has been 16 days now and still i dont know any thing on repair status or when i will get my mobile phone back.
It has only been 3 months and i had to submit my mobile for this long for which i am facing problem in my daily chores.

Additionally, i got a sms from bh-microm on[protected] that the battery which was ordered for my mobile will be available on 11th september. now if my touchscreen was at fault so how do am i getting message for battery repair.
What a botched service centre micromax has.

Kindly escalate this matter and look into this matter and get my mobile repaired as soon as possible otherwise i am ready to take legal actions for the same.

Respected
Sir / madam,

As a customer i purchase a mobile name as micromax canvas juice 3 q392 (8gb, cosmic gray) from snapdeal through cash on delivery as on 11.08.2016 by home delivery through ecom plus with tin no.[protected], and ther seller name is onesto retail - hyd_mandal-voi1 and the tin no. Of the seller is [protected]. All details given below the attachment file.

Actually important fact is this product is defect, when the product takes on my hand after one day product seen defect like : 1. Without using the application handset becomes too heat, 2. One ray created on left side full home display always, (Very important fact) 3. Set created hang sometimes.

So kindly returns and replacement of micromax canvas juice 3 q392 (8gb, cosmic gray) as soon possible its too urgent.


—


Thanks,

Biplab
[protected], [protected]
([protected]@gmail.com)
([protected]@gmail.com)

I have given my mobile a120 (black) at 2122084, m/s luxmi communication mohali they said the mother board needs to be changed and i paid 1880 rs. my mobile was given for repairing on may 2016. i visit many times this service center and take 3 times job sheet and many time card give me. but my phone no working. my mobile is with you since last 4 month... what kind of service you all are providing?
My contact number [protected] please copret help me my latest bar code is[protected]-24821607

I purchased yu 5530 on 7-aug-2016, the speakers of device started malfunctioning on 13-aug-2016, and the phone started over heating when camera is used for more than 10 minute,. When i asked the service center to replace the phone on 14-aug-2016 (Sunday), they said that they cannot replace it on holidays. And they deny to replace it on 16-aug-2016, saying that the replacement warranty holds only for 7 days including holidays..

Timings advised by customer support not matching with service center. Nearby centers not advised by customer care. Phone purchased on[protected]
Next day submitted to another center in panchkula, sec -11on 1 st july-16 and was told display needs to be replaced.
Returned after 11 days after visiting 4 times.
After reaching home again same problem occurred.
Resubmitted phone to same center and were informed phone will be replaced by a new one if not returned same day evening, but the was neither repaired nor replaced. We were called next day to collect the phone but it was sent to head office.
We were not getting any information about our phone for 3 days as latest job sheet was not provided by repair center. Again visited for collecting sheet but they refused and told to bring the previous one before getting a new one.

After 30 days there was a call from service center on sunday to collect the phone on 14-8-16, else phone will be returned back to head office.

Leaving all my important work i went to collect the phone but was told battery warranty is out, but my battery was giving 2 days back up before submitting the phone and i was sent back without anything. O
Job steel no[protected]

After visiting 8 times and spending 4000 on traveling and leaving my office for 3 days without salary
It coast me around 8000 rs just for getting repaired a 6900 rs phone.

Now i need my 8000+6990 + 15000 for (Mental & physical harassment) = 29990 rs back from micromax.

Dear sir/ma'am,.

Unfortunately i bought the micro max led last year, since last 1 year i punched complained 10 times, that time i had requested to naveen (Ghaziabad manger) pl. Do replaced it but mr. Naveen assured me that sir in future if problem will retain than he will replaced the product.

3 month back again i faced black spot problem in my led than naveen ji arranged a pickup and convey to concern department for repair.
That time i requested to naveen pl. Do replaced it, its a faulty one.

Now again 20 days back i faced the automatic shut down problem in my led for which i called to naveen. He again arranged a pickup from my ghaziabad vaishali location. Almost 1 year has been gone and with in a 1 year this product has been repaired 10 times.

From last 5 days i m requesting to ramakant (Your techinal eng) if my set has been repaired than pl. Do install it. But he is not listing me from last 5 days. Neither he is not picking my call nor replaying me.in 20 days duration he arranged pick and doped 3 times but still he was unable to repaired it.


Today i called him for led that time he started miss behaving with me, either he dunked or he did not know how to talk with customer. He told me ritesh mera mut le jayega tumahra led.

This kind of people working in micro-max. I already recorded his voice in my phone which is i am sending you for necessary action, and i will complain the same to my near by police station.

Pl. Do take a strictly action against him if company have wiling to grow in market.


Regards,
Ritesh
[protected]


On wednesday, 18 march 2015 8:59 pm, ritesh jaiswal wrote:


Dear sir,

I had purchase micro-max led on snap deal, now i am facing problem in this product.
Left side screen having many curves.
Today one of micro-max engineer has been visited at my place. He told us that this product is defective, pl. Call to snap-deal to replace it.

So its my request pl. Look into matter and do the needful.

For your reference i am sending you some pics pl. Find it in attached file.


Thanks and regards,
Ritesh jaiswal


On wednesday, 18 march 2015 8:44 pm, snapdeal customer support wrote:


# please reply above this line for further assistance #
Snapdeal.com snapdeal.com snapdeal.com snapdeal.com snapdeal.com
Dear ritesh jaiswal,
Thank you for contacting snapdeal.com.

This is to bring into your notice that your issue has been forwarded to the team responsible and we will surely update you with the resolution at the earliest.

Please accept our sincere apologies for the inconvenience you have experienced. Please note the below mentioned request number for your future reference.
Request number 17397168.
Assuring you of our best services always,
Yours sincerely,
Customer service team – snapdeal.com
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Dear, executive
I have got defective model of your company micromax. My mobiles model number is E313. I have purchased it on 19-2-16. Till then I have repaired my handset for 11-12 time from your micromax gallery in Kalyan (west)... I kindly request you to replace my handset before it's warranty gets completed. [protected] is my contact number. I'm sending my mobiles legal bill and bill I have been provided via yours micromax service center

Dear micromax

I would like your attention on subjected issue. it is very serious feedback on your product as mentioned below.
You have made a worst phone canvas spark - (q380)
I purchased this mobile on snap deal sale in july_2015 suddenly within two months phone shutdown i submitted to micromax centre at sector 35 chandigarh, they given me back after few days but it’s not working good they had some software issue.
Model: q380
M_imei: [protected]
Ean no:[protected]
Sn: v[protected]

I faced this problem approximately 5-6 times and i always gave to same customer care. so last time i told him from last year approx 5 months mobile was in repairing and its with your.
I need replacement with fresh otherwise i am going file a case against wrong product supplied in market. apart of that i will be charge you the harassment also.
Request you to take a solicited action otherwise i am bound to do.
Your reply waited

I bought a micromax mega 4g phone in last december. From the second day after buying the phone this phone is not working properly. Touch of this shut is not working properly. There is a big lag in touch of this mobile. When i opened camera the flash is not working. Wtf i want to do with this suggest me what the hell i want to do with this micromax mega 4g

Submitted handset in service center from 4 month ago but still handset not repaired and i dont received any resolution call from ASC and when i visited for inquiry at ASC they demanding for Rs. 1200/- for repair my handset, and problem in mobile not started only hand on company logo. i used on 4 month from date of purchase

Name : Babalu Meshram
Contact No : [protected]
Email : [protected]@gmail.com
Mobile Model no : Micromax D321