Micromax Informatics Complaints & Reviews

Respected sir/mam, As i have register many complains to micromax company in there website http://micare.micromaxinfo.com/ and email [email protected] and there generated ticket ids- 1)345378 2)339537 3)342451 4)345810 5)347834 Which shows how poor service they are maintaining and manufacture such product which are not repairable in there authorised service center and also in there head office where these poor quality product manufacture as they have cheated me first time when i have submit my handset for rectifying fauld to the service center which is further forwarded to company, and when the handset is forwarded back to service center and after looking it i found the product scrathed and no repair done on the handset. As after submiting complain 2nd time to consumer forum the executive call back to me with number at first time and second mentioned below at 9/06/16 in morning and asked that we have get a complain from consumer forum and we will make a contact today at afternoon that what decesion will granted by company. After that the executive made contact in after noon and told me that your handset cannot be repair and we will provide you replacement of the handset but one thing i want to tell you that we will be able to provide which colour we don't know as available in warehouse and also she told me that we will provide you the left warranty left of your previous handset and changed IMEI. Sir how they can do like this i have purchased grey colur by paying 500Rs extra, so why should i take any other colour also in my bill of the handset and box there is printed that handset is of grey colour and the respective IMEI number, if i want to sell my handset what explaination will i provide to other buyer. Sir i am very dissapointed as i am cheated and rob by the micromax company. As i have purchased very premium model and found the handset faulty in 5 months so what is the guarrante that if the handset provided by the company cover left warranty of the old phone can work properly as the warranty of battery is only 6 month, these service i have get as phone is found defective and i am very mentally frustated as service given by company. Also there is no guarantee that if they provide the replacement of set, how i know that they provide me new handset Sir help me to get whole handset replaced will bill box and all accesseries otherwise my money back. 1)+911246680300 2)+911243320100 Name-satya prakash dutt Contact-9424444278 Consumer ticket id-1304170, 1296263

Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) Inbox x Kabir Khan AttachmentsMay 18 to tamanainfotech., info, service, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri. Hi, For some reason My Mobile not working Condition, so i have send to Micromax Gallery (Andheri-e, Mumbai) office to repair, I got Jobsheet copy & confirmation near 21 days my mobile will be repair, so i was happy bcs my mobile still under Guarantee, then i handover my phone to Servie center. Embarrassing Experience After few days later I went to service center to know My Mobile repairing process, When i ask to staff about my mobile service they said "sir your Mircromax handset display not available in stock, when we get this stock same will repair", So i called to micromax customer care about my complain. 1) My conversation with Jeeshant on call dated 26-Apr'16, Jeeshant said your Jobsheet under process it showing 21 days it will take time to resolve.So I told jeeshant your service center staff saying stock not available, that's reason they unable to Process, i request to jeeshant pls resolved asap so i can used my mobile, complain raised by cc. 2) My conversation with SAMEER on call dated 26-Apr'16, After few time i called to Customer care but same i got replay by cc. 3) My conversation with Amiya on call dated 9-May'16, Second time i visit to service center but still not any movement happened, my phone not repair due to stock not available. Again i called to customer care & conversation with Amiya, I informed same to her about my problem, but OLD verbiage "Jobsheet under process, will resolved 21 days" I also informed to CC about stock not available but she's answering like robot verbiage, raising complain ...etc, but i am not still happy .. 4) My conversation with Reeshab on call dated 18-May'16, I visit again Service center about my phone but still in process due to stock not available again, then I called customer care, but same old pakaaoo Verbiage "Jobsheet under process, will resolved 21 days" Micromax Service Center staff is not professional behavior & they rude with me & said we unable to repair due to stock not available you can go with mobile & repair outside. What the...? In valid guarantee, my mobile why should I go outside, just because Micromax Customer care & Andheri east service center staff is misbehavior & unprofessional, unable to resolved Customer quires, that realy not good sound, we bought phone on trust Micromax but after this experience i suggest to Management pls look in this matter & highlight this staff beacuse they don't know how to Speak with Customer care & how to resolved quires. Service Center Location- M/s Tamana Infotech Address: Shop No. 9, Radhika Niwas, M. V. Road, Opp. Vishal Hall, Andheri East, Mumbai, Maharashtra 400069. Refer attachment for more details. Note :- If i didn't get any resolution on my request then i dont have any option to raised complain in consumer court. Regards Kabir Register No.8433494501 Complain No-MMH2604163905275 Jobsheet/IMEI No:W030242-0416-22699375 2 Attachments Micromax Support via freshdesk.com May 19 to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 Thank you for writing to Micromax. We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Neha Micromax Care Team. 334141 Kabir Khan May 19 to Micromax, tamanainfotech., service, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri. Hi Neha, Thanks to reply i am unable to update information in above link http://micare.micromaxinfo.com (refer attached snapshot), will you please let me know when my mobile will get resolved.. Regards' Mail Delivery System May 19 to me This is the mail system at host mail.micromaxinfo.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system : host micromaxinfo-com.mail.protection.outlook.com[65.55.88.10] said: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 (in reply to end of DATA command) Final-Recipient: rfc822; [email protected] Original-Recipient: rfc822;[email protected] Action: failed Status: 5.4.14 Remote-MTA: dns; micromaxinfo-com.mail.protection.outlook.com Diagnostic-Code: smtp; 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 ---------- Forwarded message ---------- From: Kabir Khan To: Micromax Support Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] Date: Thu, 19 May 2016 19:46:19 +0530 Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) Hi Neha, Thanks to reply i am unable to update information in above link http://micare.micromaxinfo.com (refer attached snapshot), will you please let me know when my mobile will get resolved.. Regards' Kabir Khan 8433494501 On Thu, May 19, 2016 at 12:49 PM, Micromax Support wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 Thank you for writing to Micromax. We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Neha Micromax Care Team. On Wed, 18 May at 8:33 PM, Kabir Khan wrote: Hi, For some reason My Mobile not working Condition, so i have send to Micromax Gallery (Andheri-e, Mumbai) office to repair, I got Jobsheet copy & confirmation near 21 days my mobile will be repair, so i was happy bcs my mobile still under Guarantee, then i handover my phone to Servie center. Embarrassing Experience After few days later I went to service center to know My Mobile repairing process, When i ask to staff about my mobile service they said "sir your Mircromax handset display not available in stock, when we get this stock same will repair", So i called to micromax customer care about my complain. 1) My conversation with Jeeshant on call dated 26-Apr'16, Jeeshant said your Jobsheet under process it showing 21 days it will take time to resolve.So I told jeeshant your service center staff saying stock not available, that's reason they unable to Process, i request to jeeshant pls resolved asap so i can used my mobile, complain raised by cc. 2) My conversation with SAMEER on call dated 26-Apr'16, After few time i called to Customer care but same i got replay by cc. 3) My conversation with Amiya on call dated 9-May'16, Second time i visit to service center but still not any movement happened, my phone not repair due to stock not available. Again i called to customer care & conversation with Amiya, I informed same to her about my problem, but OLD verbiage "Jobsheet under process, will resolved 21 days" I also informed to CC about stock not available but she's answering like robot verbiage, raising complain ...etc, but i am not still happy .. 4) My conversation with Reeshab on call dated 18-May'16, I visit again Service center about my phone but still in process due to stock not available again, then I called customer care, but same old pakaaoo Verbiage "Jobsheet under process, will resolved 21 days" Micromax Service Center staff is not professional behavior & they rude with me & said we unable to repair due to stock not available you can go with mobile & repair outside. What the...? In valid guarantee, my mobile why should I go outside, just because Micromax Customer care & Andheri east service center staff is misbehavior & unprofessional, unable to resolved Customer quires, that realy not good sound, we bought phone on trust Micromax but after this experience i suggest to Management pls look in this matter & highlight this staff beacuse they don't know how to Speak with Customer care & how to resolved quires. Service Center Location- M/s Tamana Infotech Address: Shop No. 9, Radhika Niwas, M. V. Road, Opp. Vishal Hall, Andheri East, Mumbai, Maharashtra 400069. Refer attachment for more details. Note :- If i didn't get any resolution on my request then i dont have any option to raised complain in consumer court. Regards Kabir Register No.8433494501 Complain No-MMH2604163905275 Jobsheet/IMEI No:W030242-0416-22699375 334141 Mail Delivery Subsystem May 19 to me Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain mmxcheckpoint.com by mmxcheckpoint.com. [43.252.88.76]. The error that the other server returned was: 550 Unrouteable address ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:from:date:message-id:subject:to :cc; bh=8T0Jk39/bnW0drN4g/tb8gUrB2dCgP2n1IMNjcY9ga0=; b=YM0UuQtnw/+YHjF/y1ZAXfL4dlVOnmvE8IQF2UMuG6+pq+kImTFcEHPA1pH3BBvJqz 4MGd7uWuU8r0DJwaPmHgRkhWsSOzAqq4IZ826/dpWvYNB199360Phywa/MeGwhbuV/Hs 7JxUzjXBhbmaKWzNE2HHMY8Zaqi1Dd8ZX0RQWUlDNfUHDJ7eBRTf4W6oAIY6ljqOLf4q O3SYS02u+iTa1sJNOCWC64z1d2NhuKN+TzJK1K3Mau22qk9ccztoGR2jqrhVA4rMlGSv TOqW0plrEavP+rUyddsq4g6PNYQRnKtZ2CwsW/SBq9JuANdCDokdlT3mSlSwmuCA4VDJ mLIA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20130820; h=x-gm-message-state:mime-version:in-reply-to:references:from:date :message-id:subject:to:cc; bh=8T0Jk39/bnW0drN4g/tb8gUrB2dCgP2n1IMNjcY9ga0=; b=mIJA3Q5i1nE+bak//ndCezOzzcBsucBxA4zopkwHslkIU+U82hMIgOHcVEXD07Z9Yp OLQYXSbF6YzP2DgDPFdNU5RO4jqH6xmSy/aDG4DpS8UmKDtb+czm8Bm91Fck+RubyBh2 SX0X5Y/yzPG5ieA2aJAUit5lfu3aKy+oLrW25R/PqSkZ/iwLgjVuNYfEqlQO/1D7DmRB GHhIxoheZr9vMiB5kdwky5ivomiLSdm4puOpSFgGGsKRjGwjUcN9Z/Ff24iuZyaOQbhw 82X7xu+o/USglsIIWn6DR/rV7r0sc3Shrc8582qQ027tIYvPIpV7zAF+zq80/9lkbqyi QPjw== X-Gm-Message-State: AOPr4FWfLjTrPlj/ULjmO6TFw4IdpukCJjx1yRkzcAKoK026QZLxHS5cgTwTQpiDySv364ASZi6on58I+RaR3A== X-Received: by 10.140.195.208 with SMTP id q199mr14311597qha.54.1463667398661; Thu, 19 May 2016 07:16:38 -0700 (PDT) MIME-Version: 1.0 Received: by 10.140.82.52 with HTTP; Thu, 19 May 2016 07:16:19 -0700 (PDT) In-Reply-To: References: From: Kabir Khan Date: Thu, 19 May 2016 19:46:19 +0530 Message-ID: Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) To: Micromax Support Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] Content-Type: multipart/alternative; boundary=001a1141f6d65ddaff0533329f72 > *Embarrassing **Experience* > After few days later I went to service center to know My Mobile repairing > process, When i ask to staff about my mobile service they said "sir your > Mircromax handset display not available in stock, when we get this stock > same will repair", So i called to micromax customer care about my complain. > > *1) My conversation with Jeeshant on call dated 26-Apr'16*, > > Jeeshant said your Jobsheet under process it showing 21 days it will take > time to resolve.So I told jeeshant your service center staff saying stock > not available, > that's reason they unable to Process > >, i request to jeeshant pls resolved asap so i can used my mobile, > complain raised by cc. > > ----- Message truncated ----- Mail Delivery Subsystem May 19 to me Delivery to the following recipient failed permanently: [email protected] > *Embarrassing **Experience* > After few days later I went to service center to know My Mobile repairing > process, When i ask to staff about my mobile service they said "sir your > Mircromax handset display not available in stock, when we get this stock > same will repair", So i called to micromax customer care about my complain. > > *1) My conversation with Jeeshant on call dated 26-Apr'16*, > > Jeeshant said your Jobsheet under process it showing 21 days it will take > time to resolve.So I told jeeshant your service center staff saying stock > not available, > that's reason they unable to Process > >, i request to jeeshant pls resolved asap so i can used my mobile, > complain raised by cc. > > ----- Message truncated ----- Mail Delivery Subsystem May 19 to me Delivery to the following recipient failed permanently: [email protected] > *Embarrassing **Experience* > After few days later I went to service center to know My Mobile repairing > process, When i ask to staff about my mobile service they said "sir your > Mircromax handset display not available in stock, when we get this stock > same will repair", So i called to micromax customer care about my complain. > > *1) My conversation with Jeeshant on call dated 26-Apr'16*, > > Jeeshant said your Jobsheet under process it showing 21 days it will take > time to resolve.So I told jeeshant your service center staff saying stock > not available, > that's reason they unable to Process > >, i request to jeeshant pls resolved asap so i can used my mobile, > complain raised by cc. > > ----- Message truncated ----- Micromax Support via freshdesk.com May 20 to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. We appreciate your patience with us in understanding the matter. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Vikram Micromax Care Team Kabir Khan AttachmentsMay 20 to Micromax Hi Vikram, Thanks for reply, .now i can see few improvement from Micromax side. i was checking my Jobsheet tracker on website showing within 7 days to deliver my repaired device, attached file for your reference & same i also get sms on my regsitration mobile. Regards Attachments area Micromax Support via freshdesk.com May 21 to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We deeply regret the inconvenience caused to you. This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset. We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. 334141 Kabir Khan May 23 to Micromax Dear Team, Again its showing under 21+ to deliver your repaired device Inline image 2 ..what wrong with here, few days it was shwoing under 7 days belowInline image 1 Micromax Support via freshdesk.com May 24 to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. This is with reference to your e-mail wherein you have enquired about the status for your handset. We would like to inform you that we have shared your concern with our operational team for the quicker resolution of the complaint. We would like to thank you in anticipation of your continued patience and co-operation in resolving the issue with us. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. 334141 Kabir Khan May 25 to Micromax How much it will take more time...its above 1 month for repairing still there is no solution or my mobile parts not available. Micromax Support via freshdesk.com May 25 to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. We appreciate your patience with us in understanding the matter. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. 334141 Kabir Khan May 27 to Micromax, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri., tamanainfotech., service Team, Still my mobile not repair after several conversation on email, customer care, service center visit... i am requesting with you, but no one ready to understand my problem, I thougt u just waiting when customer will giveup like me, ..bcs u can't resolved this problem as u know.. When someone not happy with company it doesn't means company not good, its means that's Company Management is not good. Request you to all Cheap Managment who is not working properly own work, resign please or resolve this.. From 1st May to till i am just waiting my mobile..Pathetic Service By Micromax Backend office & all staff. Regard's Mail Delivery System May 27 to me Final-Recipient: rfc822; [email protected] Original-Recipient: rfc822;[email protected] Action: failed Status: 5.4.14 Remote-MTA: dns; micromaxinfo-com.mail.protection.outlook.com Diagnostic-Code: smtp; 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 ---------- Forwarded message ---------- From: Kabir Khan To: Micromax Support, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] Cc: Date: Fri, 27 May 2016 00:11:42 +0530 Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) Team, Still my mobile not repair after several conversation on email, customer care, service center visit... i am requesting with you, but no one ready to understand my problem, I thougt u just waiting when customer will giveup like me, ..bcs u can't resolved this problem as u know.. When someone not happy with company it doesn't means company not good, its means that's Company Management is not good. Request you to all Cheap Managment who is not working properly own work, resign please or resolve this.. From 1st May to till i am just waiting my mobile..Pathetic Service By Micromax Backend office & all staff. Regard's Kabir Khan 8433494501 On Wed, May 25, 2016 at 6:00 PM, Micromax Support wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. We appreciate your patience with us in understanding the matter. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. On Wed, 25 May at 5:10 PM, Kabir Khan wrote: How much it will take more time...its above 1 month for repairing still there is no solution or my mobile parts not available. On Tue, May 24, 2016 at 2:33 PM, Micromax Support wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. This is with reference to your e-mail wherein you have enquired about the status for your handset. We would like to inform you that we have shared your concern with our operational team for the quicker resolution of the complaint. We would like to thank you in anticipation of your continued patience and co-operation in resolving the issue with us. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. On Mon, 23 May at 10:04 PM, Kabir Khan wrote: Dear Team, Again its showing under 21+ to deliver your repaired device Inline image 2 ..what wrong with here, few days it was shwoing under 7 days belowInline image 1 On Sat, May 21, 2016 at 4:04 PM, Micromax Support wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We deeply regret the inconvenience caused to you. This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset. We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. 334141 Mail Delivery Subsystem May 27 to me Delivery to the following recipient failed permanently: [email protected] Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain mmxcheckpoint.com by mmxcheckpoint.com. [43.252.88.76]. The error that the other server returned was: 550 Unrouteable address ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:from:date:message-id:subject:to; bh=XetPv+G7OcDeGaKBlq1aWSSkXgpn2nApSkkNMyU5WEU=; b=SNpZqfckQTdQ6yIUUpxql2vHYVRDWnacc7CKtQXNJALJ6oiIz2oUMS69jd9v1TON1Q 2adkgjIA0IqPdU/WmckEp/vovivT+rrZ4bZAT34rhsdk1xUZ0B7S6g725jwh2vEXHkGY Sq8+hJ7UdK6h0Pqw49MelQhxSLIQh2iso3Nck+XzXon2HdPodDSx7S4T1vscpKqLgW9z FbTkb4Q/juDJTgOTiVSURzCjZGpjfmIwnjdi0LfmFIXUfDhYmgv9rVJQ5AizZODRYWDk +iH07fm01mkTLlNHnIw6HMwZjqCf227ioJQlxOuY4JNc7YdzcE9G/rTDK49bx8uCoSwW 5y4Q== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20130820; h=x-gm-message-state:mime-version:in-reply-to:references:from:date :message-id:subject:to; bh=XetPv+G7OcDeGaKBlq1aWSSkXgpn2nApSkkNMyU5WEU=; b=DBeFoyB20564u2H9ITxthdOmOjWzQ6WYrZkHrCCe4ikABYlvzM8AaF7sajgnJAGiIz Ycao01UbPvGaOwNSSxNmw3FM1B+vrac5Dh28n+DiwC1/Vyv+J1cfLLl115M9A4t7RzqJ VEv7SDP9wlRZUjBtEOrzD7vReeSlpUo8Sh9teA41KBmP63jr5AF92SBoNwf7UT8OGYST D1gfX/wR0LdTngHVI69FsYe1kD7ISV0p50GO2noiFwdG4Rst8RoeYzVsqNWUPo6dflzf 5giTmcYsEnEHOMMUaN4E/I5d6zqZsQwqePtBBOzSdjZbnW4Gzt6dsZXD5Z3ADv+78Eva h2HA== X-Gm-Message-State: ALyK8tK7QLQCB/W4H/QktwSiaXj+KfTzOsw7d/xxTyU4v80qR3Jw4gZ8MLH7Jtrzd43TIog2dAKqW0FGPSCXJw== X-Received: by 10.237.48.195 with SMTP id 61mr10372566qtf.96.1464288122311; Thu, 26 May 2016 11:42:02 -0700 (PDT) MIME-Version: 1.0 Received: by 10.140.82.52 with HTTP; Thu, 26 May 2016 11:41:42 -0700 (PDT) In-Reply-To: References: From: Kabir Khan Date: Fri, 27 May 2016 00:11:42 +0530 Message-ID: Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) To: Micromax Support, [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] Content-Type: multipart/alternative; boundary=94eb2c0cbf2a611a4f0533c32538 ----- Message truncated ----- Mail Delivery Subsystem May 27 to me Delivery to the following recipient failed permanently: [email protected] ----- Message truncated ----- Mail Delivery Subsystem May 27 to me Delivery to the following recipient failed permanently: [email protected] ----- Message truncated ----- Micromax Support via freshdesk.com May 27 to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused to you. We would like to inform you that we are working on your case for priority closure. So we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Swati Garg Micromax Care Team 334141 Kabir Khan May 30 to Micromax Its realy embarrassing service from Micromax, still my problem not resolve.. I am facing Months above problem but there is no improvement just i get pathetic feedback same mail again & again Micromax Support via freshdesk.com May 30 to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologies for the inconvenience caused to you. We would like to inform you that we are re-forwarding your concern to our escalation team for resolving this case on priority basis kindly cooperate. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Swati Garg Micromax Care Team 334141 Kabir Khan Jun 1 (12 days ago) to Micromax Are yaar when my mobile will repair, bullshit yaar just conversation on email ..no solution.. Kabir Khan Jun 2 (11 days ago) to Micromax, tamanainfotech. Any update ? Still i am suffering .. Micromax Support via freshdesk.com Jun 2 (11 days ago) to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. This is in reference to your complaint below we have forwarded your complaint to the concerned team for further course of action to be taken on priority. We request you to cooperate with us in this matter in resolving the issue. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. 334141 Kabir Khan Jun 7 (6 days ago) to Micromax, cellqcommunica., bhagwatimobile., mahavirelectro., unitedtechnolo., jaggercommunic., aasthaenterpri., tamanainfotech., service Its realy bad service by Micromax Company, still i am suffering the same problem till you unable to resolve this problem & from last month my mobile under repair that's reason i am helpless.. its very bad & pathetic response from your side.. Again & again i am getting same bullshit response from Mircomax staff like copy paste.. I am very disappoint.. I don't want any bullshit feedback from your side like old 21+ day ... I am going to raised the compalin in consumer court against all of you... Regards Kabir Khan Jun 7 (6 days ago) to Micromax Awaiting reply Kabir Khan Jun 7 (6 days ago) to press, Micromax Mail Delivery System Jun 7 (6 days ago) to me This is the mail system at host mail.micromaxinfo.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system : host mail.micromaxinfo.com[43.252.91.82] said: 552 5.2.2 Over quota (in reply to end of DATA command) Final-Recipient: rfc822; [email protected] Original-Recipient: rfc822;[email protected] Action: failed Status: 5.2.2 Remote-MTA: dns; mail.micromaxinfo.com Diagnostic-Code: smtp; 552 5.2.2 Over quota ---------- Forwarded message ---------- From: Kabir Khan To: [email protected], Micromax Support Cc: Date: Tue, 7 Jun 2016 19:36:03 +0530 Subject: Fwd: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) ---------- Forwarded message ---------- From: Kabir Khan Date: Tue, Jun 7, 2016 at 7:08 PM Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) To: Micromax Support Awaiting reply On Tue, Jun 7, 2016 at 1:08 AM, Kabir Khan wrote: Its realy bad service by Micromax Company, still i am suffering the same problem till you unable to resolve this problem & from last month my mobile under repair that's reason i am helpless.. its very bad & pathetic response from your side.. Again & again i am getting same bullshit response from Mircomax staff like copy paste.. I am very disappoint.. I don't want any bullshit feedback from your side like old 21+ day ... I am going to raised the compalin in consumer court against all of you... Regards Kabir Khan 8433494501 On Thu, Jun 2, 2016 at 2:54 PM, Micromax Support wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. This is in reference to your complaint below we have forwarded your complaint to the concerned team for further course of action to be taken on priority. We request you to cooperate with us in this matter in resolving the issue. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. On Thu, 2 Jun at 11:38 AM, Kabir Khan wrote: Any update ? Still i am suffering .. Are yaar when my mobile will repair, bullshit yaar just conversation on email ..no solution.. On May 30, 2016 3:28 PM, "Micromax Support" wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologies for the inconvenience caused to you. We would like to inform you that we are re-forwarding your concern to our escalation team for resolving this case on priority basis kindly cooperate. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Swati Garg Micromax Care Team On Mon, 30 May at 10:37 AM, Kabir Khan wrote: Its realy embarrassing service from Micromax, still my problem not resolve.. I am facing Months above problem but there is no improvement just i get pathetic feedback same mail again & again On May 27, 2016 12:56 PM, "Micromax Support" wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused to you. We would like to inform you that we are working on your case for priority closure. So we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Swati Garg Micromax Care Team 334141 Kabir Khan Jun 7 (6 days ago) to Micromax fyi.. Inline image 1 Final-Recipient: rfc822; [email protected] Original-Recipient: rfc822;[email protected] Action: failed Status: 5.2.2 Remote-MTA: dns; mail.micromaxinfo.com Diagnostic-Code: smtp; 552 5.2.2 Over quota Micromax Support via freshdesk.com Jun 8 (5 days ago) to me Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 Thank you for writing to Micromax. We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Swati Garg Micromax Care Team On Tue, 7 Jun at 7:45 PM, Kabir Khan wrote: fyi.. Inline image 1 On Tue, Jun 7, 2016 at 7:36 PM, Mail Delivery System wrote: This is the mail system at host mail.micromaxinfo.com. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message. The mail system : host mail.micromaxinfo.com[43.252.91.82] said: 552 5.2.2 Over quota (in reply to end of DATA command) Final-Recipient: rfc822; [email protected] Original-Recipient: rfc822;[email protected] Action: failed Status: 5.2.2 Remote-MTA: dns; mail.micromaxinfo.com Diagnostic-Code: smtp; 552 5.2.2 Over quota ---------- Forwarded message ---------- From: Kabir Khan To: [email protected], Micromax Support Cc: Date: Tue, 7 Jun 2016 19:36:03 +0530 Subject: Fwd: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) ---------- Forwarded message ---------- From: Kabir Khan Date: Tue, Jun 7, 2016 at 7:08 PM Subject: Re: Sub- Pathetic Service by Mobile service center & Customer Care (Jobsheet/IMEI No:W030242-0416-22699375) To: Micromax Support Awaiting reply On Tue, Jun 7, 2016 at 1:08 AM, Kabir Khan wrote: Its realy bad service by Micromax Company, still i am suffering the same problem till you unable to resolve this problem & from last month my mobile under repair that's reason i am helpless.. its very bad & pathetic response from your side.. Again & again i am getting same bullshit response from Mircomax staff like copy paste.. I am very disappoint.. I don't want any bullshit feedback from your side like old 21+ day ... I am going to raised the compalin in consumer court against all of you... Regards Kabir Khan 8433494501 On Thu, Jun 2, 2016 at 2:54 PM, Micromax Support wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologize for the inconvenience caused. This is in reference to your complaint below we have forwarded your complaint to the concerned team for further course of action to be taken on priority. We request you to cooperate with us in this matter in resolving the issue. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Pooja Micromax Care Team. On Thu, 2 Jun at 11:38 AM, Kabir Khan wrote: Any update ? Still i am suffering .. Are yaar when my mobile will repair, bullshit yaar just conversation on email ..no solution.. On May 30, 2016 3:28 PM, "Micromax Support" wrote: Dear Kabir, Greetings from Micromax!! Reference to your ticket id- 334141 We apologies for the inconvenience caused to you. We would like to inform you that we are re-forwarding your concern to our escalation team for resolving this case on priority basis kindly cooperate. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number: 1860 500 8286 (Monday to Saturday between 07:00 am to 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Swati Garg Micromax Care Team I try agian & again request but there is not resolution same feedback i am getting from last month above, please hlep Micromax Support