Micromax — Complaint Against Micromax

Sushilkumar Singh

from Baghdogra, West Bengal

Address:

Gorakhpur, Uttar Pradesh

I Ms. Bhavna Singh is a lodging complaint against company called Micromax for its electronics product on CNBC AWAAZ. I purchased 51cm LED Micromax TV from Kohinoor Sales on 19th Aug’2013, during one of my visit to Mumbai, But unfortunately the product failed to operate at my residence in Gorakhpur(U.P.) Immediately I complaint Micromax Customer Care on 16th Sep’ 13. They sent mechanic Mr. Sanjay Mishra (Mob. No.[protected]) who informed that the panel was in non working condition and couldn’t be repaired however the product has to be replaced by the company. He assured that problem will be sorted within a week after paper work done. However there were no further proceedings made against my complaint, so I called head office and spoke to Mr. Shailendra Singh Rana (Mob. No.[protected]) He informed that no details were forwarded to him by Mr.Sanjay, so we should ask him to pass on the very details of TV. once again. We contacted Mr. Sanjay, who rudely denied his help saying that his company was hired by many big companies locally for services at smaller cities and he is not going to waste his time. So ultimately we ourselves mailed all the needed documents to Mr.Shailendra but once again no action was being taken by the company after repetitive correspondence .after several reminders made to the company in 3 months. No concrete action has been taken by Micromax.the only excuse given by them is bring your TV to Mumbai or Delhi then only it may be replaced. I don’t understand why its difficult for the company to replace my TV at Gorakhpur when they are already into online business. It is unaffordable on my part to bear any more expenses and inconvenience further wen already bearing one. This shows that d company is conning its customer by selling unreliable products. I hope CNBC AWAAZ will help me in this matter and justice cud be given to a lay man like us. My product details: TV:51cmLED micromax Model no:20M22HD Sr.no:320D4B[protected] Complaint no:V[protected] Needs replaced:at Gorakhpur. Bhavna Singh Mob.No.[protected], [protected] Email- [protected]@yahoo.com

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Comments

Micromax Informatics Customer Care

from Delhi, Delhi

Verified Support

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Job-Sheet Number
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

Tanu969

from Jaipur, Rajasthan

Dear Sir/Ma'am

This is Tanveer Ahmed from Jaipur Rajasthan, I'm feeling so
regret to tell this that I'm fade up with your service center and it's employee
services. I would like to fetch your attention here that I'm

having micromax canvas 2 (A110) since 1 year but some time
before I had face network problem with this mobile, first thought it may be
network issue but problem still remains with every network

Service provider wherever I go problem remains. Then I submitted
my mobile to service center and the service center authority assured me that
within three 2 days you can get back your mobile after repair.

Now it been a week completed but I didn’t get my mobile so
far, I visited the service center many time but they don't pay heed to me. Now
they are claiming that mobile had some problem in

mother board and they sent it to the head office gurgoun,
but how could they done so without my consent. So my point is clear I want to
know about my mobile where is my mobile now,

Is it under repairing?

Have you got my mobile at gurgaon head office (as the
service center authority claims)? or

Have they misplaced my mobile?

And how long it will take to repair and get me back (service
center claims that i can receive my mobile within 2 days after submitting).
otherwise I don't have any other option besides to go the

consumer forum. Whatever you want to do in this matter do it
fast.

I'm sending you me and my mobile details along with service
center details:

My Details:

Name: Tanveer Ahmed

Mob: +91-[protected]/[protected]

Email: [protected]@rediffmail.com

Address: 59A, by pass road, shastri nagar Jaipur, rajasthan
302016

Mobile Details:

Model: Canvas2 (A110)

Brand: Micromax

IMEI- [protected]

S-IMEI-[protected]

Jobsheet Bar code. W[protected]

Jobsheet no.R1310FRAJ5968935

Submition date: Feb 28, 2014

Receive Date: March 3, 2014 (as the service center claims)

Details of the sevice center:

M/S Tirupati Infotech, G-72, B Block, Ganpati Plaza, Near
Pizza Hut, M.I. Road Jaipur 302015

Tel:[protected]

Emai: [protected]@mmxcheckpoint.com

C.S.T no/TIN no: [protected]

nishi93

from Mumbai, Maharashtra

sir i had bought a micromax phone in june 26 2014...but there is a problem of on/off button within 10 days...give it to service centre 2 time they take one month time in repairing my phone but still there is a problem my phone is not working...sir plez replace it with new one or give my money back...my biggest mistake is to buy micromax handset it didnot work properly for 10 day...why micromax made such kind of wrost product which doesnt work propery atleat a year...