Micromax — Mobile does not work properly within 6 month and Battery will expanded from the previous please replace my mobile and issue new one for me

Joy Nag

from Kolkata, West Bengal

Address:	713206
Website:	micromax

Mobile had been repaired within 6 month from your Durgapur Service Centre and after repairing Battery is expanded when I receive the phone they said the battery condition are poor as when I give the phone. But this is not right and I have some proof for this. After repairing of my mobile it was hanged and maximum time it was shut down automatically. Now please tell me as a good customer why I use the same phone within your guaranty period. So that please provide me the new one mobile replaced the mentioned. My mobile details are given below:- Model A089 Bolt, Battery- V[protected], IMEI- [protected], purchased from Shree Telecom, Junction Mall, Durgapur- 16.

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Comments

6face

I have been struggling with micromax E455, i raised a complaint and detailed out to the customer care executive who called me. I thought micromax has good service. They also promised they will replace my handset within a week's time. Its been 3 weeks, nobody is responding to mails neither calls. Not too sure what kind of a service / commitment level micromax has. This is the first time i changed my brand from samsung to micromax and i really feel bad for taking such a stupid decision. too many issues - not able to hear and it will get cut in the middle of the call, had to call atleast 4-5 times to complete a conversation. Battery backup is really bad, it will be 100% thought i don't get much calls, by evening the phone is dead. Pathatic.

Everytime i raise this issue, i promptly get one issue id no (i have nearly 10 issue id no, now i lost control of which issue id i have to use) or a mail stating they are not able to reach me. I bought the phone on Nov 2 and im trying to reach you guys from 15 Nov, its been a month now. The final choice is get in to the legal formalities.. I'm frustrated.

Micromax Informatics Customer Care

from Delhi, Delhi

Verified Support

Hi,

Sorry to hear about your experience. Please share your concern at http://micare.micromaxinfo.com. Also please share your contact number and email address with us here.

Regards,
Team Micromax

6face

I have done that thrice but still no body bothered to reach (SER[protected]. a person from customer care called me on Tuesday and asked me to reset the phone. He said he will call on Wednesday but till now nobody called to check. The problem still exists, he gave a number to reach you guys but that no is also wrong. I think Micromax thinks the job ends when you guys sell the product. Do you really have service department, legal department, customer concern department etc or just the production department?

I'm only trying for Vineet number / email which im sure i will get it in few days, i want to speak / write to him directly and not to you guys. Im sick and tired of your customer care people who calls and says replacement of handset is confirmed but they wont be bothered after that. It happened twice and not worth. Again two days later some one will call and ask for the complete issue and ask me to reset the phone once again. Do you guys think i dont have any other job other than to reset the phone once in two days.. If possible, please return the money and i will get back to my brand "Samsung" rather than all these stupid tensions and worries.

My id is [protected]@gmail.com.. you could drop a mail and i will reply with my mobile number.