Microtek International Complaints & Reviews

I have taken a UPS from microtek, SN9KUPNB484691. My first complaint(no 342) elicited a response, they sent an engineer after one week and at least 8 reminders and innumerable calls. This guy called prashant came to my place 3 times, 1 time he did not have replacement battery, 2nd time he got wrong battery which after he put in, he said the board was faulty, 3 time he came in with a battery and and board and said its fixed. It never was properly fixed, sometimes when the power went off, the UPS would shutdown also. I raised another call after a month on 9th June(complaint no: 567). This time they sent in an engineer, who replaced the board. Looking at the replacement board itself you could make out its was an used one. Repeatedly I warned him not to use that but he did not listen. He changed it in spite of this. He got this working and then within an hour of his leaving, there was smoke from my desktop and now its dead. IS this the type of service which I can expect from this company. I am planning on raising a consumer complaint on this formally now.

i had purchased one invertor & battery from omer electronics kanpur on may 11 2011 on 15 may 2011 i had complaint that battery is not working request you to kindly replace i had lodged complaint on call centre my complaint no is 10680.they had comfirmed that the same would be replaced but till date the same has not been done.the shop owner is not ready to resolve the same he had refused to help as per him they are only selling battery and customer needs to follup with the company.

Registered complaint on 28th may,2011 vide complaint number 000851 but till date complaint has not been attended

TO
THE MANAGER
CUSTOMER SUPPORT
MICROTEK INTERNATIONAL PVT. LTD.
NEW DELHI-110041

Sir
SUB: COMPLAINT REGARDING UPS,

I had brought Microtek UPS Serial No : 91GWNB42467 on 30/10/2009. I worked fine for first 8 months after that it needs more distilled water frequently. ie at a time it needs 3 bottles of water that too frequently. I frequently making complaint to the dealer M.K Motors, Near Petrol Pump,Opp Airport, Main Rd,, Hinoo, Ranchi - 834002.

Dealer send me an Engineer from microtek before 2 months , he told that there is no problem in the ups. But Dealer is saying that it should take only one bottle of water for 6 months . but my UPS is consuming 3 bottles of distilled water at a time that to for 1 or 2 months.


I complaint one month before and daily i am making reminder to the dealer but till now no one visited and solved the problem.


M.Senthil Kumar
Hinoo, Ranchi

Date :[protected]

RESPECTED SIR, MY UPS MODEL NO. UPSEB600 IS NOT WORKING PROPERLY. UPS IS NOT CHARGING AND NOT GIVING OUTPUT. MY PURCHASING DATE O[censored]PS IS 26/07/2010. AND IT IS ALSO IN THE WARRANTY PERIOD. I REQUESTED YOU PLEASE SOLVE MY PROBLEM AS EARLY AS POSSIBLE. I WILL BE GRATEFUL TO YOU.

MY RESIDENCE ADDRESS IS:-
HOUSE NO.-370, STREET NO.-13, PHASE-06, SHIV VIHAR, KARAWAL NAGAR, DELHI-110094

CONTACT NO.- [protected], [protected]

Dear sir

I am just reproducing the mails sent to Microtek Invertor Company which is not responding to these mails and also the way i have been harassed by their agent should be an eye opener to other customers who are using Microtek invertors in their house/office

regards
mohan

Dear sir,

I am once again forwarding all mails to you as I have not received any reply or not even an acknowledgement from your office.

Can you please send some one to our place and do the repair for the Invertor?

regards
mohan


From: "mohan thangavelu"[protected]@rediffmail.com
To: [protected]@microtekdirect.com,chennai.[protected]@microtekdirect.com
Subject: Fw: Worest experince from an Agent of Microtek

Dear sir,

Further to my mail of date, I have been told by the Electrician that your Invertor require twelve volt battery one only and not 2 batteries of 24 volts. Because of this overload, Invertor gone out of order and also one battery is completly dead and another is partially working . It is ridiculous that your Agent has forced us to go for 2 batteries at the time of installation by paying additonal amount for the battery which is not required at all. It shows that either he does not know the capacity of Invertor or cheated us deliberately by forcing us to go for 2 batteries. Really I am sick of this guy and I am contemplating to go to Consumer Court against this agent to get my grievences cleared and want to include Microteck also as cosuiter



-- Original Message --

From: "mohan thangavelu"[protected]@rediffmail.com
To: [protected]@microtekdirect.com,chennai.[protected]@microtekdirect.com
Subject: Worest experince from an Agent of Microtek

with kind regards

MOHAN
Mobile no. [protected]

Dear sir,

Kindly go through the following police complaint made by me about your agent in Jaffarkhanpet. Finally I got back my 2 batteries but without doing anything.Out of 2 batteries, one battery has gone dead and it cannot be recharged/repaired and again Microteck Inverftor also not working. Now I contacted the local electrician and he has removed it and taken it to his factory. It is the worest service I experienced in my life time from an unworthy agent of MICROTEK? Why you people appoint such guys as an agent who spoils the image of a reputed company?

regards
mohan
Dear sir,

I am sorry to disturb you for the following matter which is very urgent for our family. I have purchased an Invertor from the following Company some time in 2008

MORA TECHNOLOGIES
N O.14, 3RD STREET
RAGHAVAN Colony
JAFFAEKHANPET
CHENNAI 600083

Telephone No. 044/24712748,24718762, 43597063
Mobile Nos.[protected]/294 ,[protected],[protected],

Contact Persons: MR. T. SURESH KUMAR
MR. BABU
MR. UDAYAKUMAR

They are suppose to service the batteries regularly i.e. every 3 months but they have failed to do. Because of their failure, batteries have gone done in Feb. After repeated reminders over phone, they have sent one person to our house and taken away 2 batteries from the Invertor on 22nd Feb. When we asked about the batteries,first they were demanding Rs.500 to service it and fit it. After few days, they have increased the amount to Rs.3000 giving reasons for fixing booster in the batteries etc. We have agreed for all their terms and conditions and also requested them to fix the batteries urgently. I have also personally gone more 5 times to their office and requested them to bring the batteries to our house and fit it. There is no responsible person available in the office
to give proper answer to me.
Every time, they were telling the same story of SERVICE PERSONS ARE NOT AVAILABLE.
I do not know what they need, why they are not returing the batteries to the Customer like us.
After loosing my tolerance only , I have made a personal complaint to you.

Kindly intervene in this matter and arrange to get back my 2 batteries so that we can use the Invertor in our house.

Sorry for the trouble but I do not have any choice except to approach your goodselves.
--

T. MOHAN
Plot No. 39 New no. 5
Bangaru Naidu Colony II street
West K.K. Nagar
CHENNAI 600078
land line:[protected]
Mobile NO.[protected]

with kind regards

MOHAN
Mobile no. [protected]

I buy one Microtek Inverter from M/s- BABA Battery House, Sec-12A, Gurgaon on 09/04/2010.
The shop owner supplied Microtek inverter with Axin battery . i was not convinved with that battery but even then the shop owner taken guarntee and supplied that Axin Battery. After a period of two month the battery got damaged , on after several complain and follow up , the shop owner changed this battery and given another battery.

Again after 6 month the battery once again got damage and not giving proper power back up. This time again we contacted shop owner , he has taken back battery but refusing not to give new battery and saying that Company is not replacing the same .

B.Singh
Gurgaon

Hi this is to inform you on 16/01/2011 i caught the Engg red hand from Microtek inverter while installing the old Circuit board in a brand new E2 625 model purchased 2days ago. My complain no is E220011:000023 Date 14/01/2011 registered on service center. I immediately call Mr Randir mob no ([protected])he is the incharge of Microtek mumbai service center. He accepted that company is not installing the new Spare parts because of huge stock of old spare parts.i didn't allow to install the Circuit Board still my inverter was not repaired. Please suggest.

Regards
Satyajit([protected])

This is to let you know that I have brought A ups from your company and it is in warranty period .Due to some problem I contect one of your service center (microtek International,9 Ganesh chandra avenue,kolkata-700019) few times but they are unable to resolve the problem and confusing me continuously. Therefore my kind request to you to look into this matter and resolve it.
My product details given below:

Model- HGE600AZ
Serial No.- 10AUPNB528049

Kind regards,
Amit Dubey
email- [protected]@gmail.com
mob- [protected]

We have a 850 VA square wave inverter of Microtek. We wanted to get the inverter mains + battery wire extended, for which we wanted to call authorised personnel from Microtek. We had tried launching complaint with the Andheri, Mumbai Service Centre of Microtek. Inspite of having 3-4 lines, we were unable to get thru to the numbers for almost 3-4 days. Finally, when we got thru, the personnel refused to register our request, saying we should first talk to the engineer. Once we spoke to the engineer, he again told us to call the service center to register the complaint. Again when we tried to contact the service centre, we were unable to get thru. Finally, when we got thru (compl. no. UPS EB[protected] dtd 02/11/10), we were told to get the wire (about which we know nothing) and keep all the materials ready and then call the service centre so the engineer could come. We were not told the size, gauge of wire or anything about the materials, about which we do not have any idea. We were ready to pay for all materials that would be used, but the request was not even listened to. In short, it was total harassment for us. Even 2 days after lodging the complaint, there was no response from the Service Center, after which we gave up and got the job done thru a local electrician, though we would have preferred Microtek personnel to do it. I finally received a call today - 08/11/10, after 6 days of lodging the complaint. I told the engineer that I had got the work done, after which I received a call from Mr. Pradeep Sharma at the service centre. I narrated my whole experience to him and told him why we had to resort to getting the job done thru a local electrician. I further told him that I wanted to lodge a complaint regarding my experience, Pradeep Sharma threatened me, saying next time I lodge a complaint regarding the inverter, they would make sure that no one attended it and I will have to carry it all the way to the service center. This is completely unexpected and unprofessional from a company like Microtek. I then also spoke to the service center manager, Mr. Ranvir Singh, who started defending his people, saying if I had got the work done, I should have informed them in advance so that they did not have to face inconvenience! In the first place, I am the one being inconvenienced due to the shoddy Microtek service, and I should think of Microtek's inconvenience and dutifully inform them in time! This is pathetic level of service and not expected from a so-called reputed brand. I urge Microtek to take prompt action against your customer (dis) service personnel

Sir i have greet need of my degree.i not recived my degree to my address. my study center code:7045(microtec institute of information tecnology)Varanasi/affliated with Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya
my enrollment no :m[protected],i pass in bacholor of computer application june-2005. i complain my institute but no any respons where H.O.D is Mr jai mangal he no reply any of right solution
He not take seriasly so please tell me shotly what I do? i have greet need of my douments .
name: kunal kumar singh
s/o: Mr o.p singh
mother: kanti singh
[protected]@yahoomail.com,[protected]@gmail.com
contectno-[protected]
my first semester mark sheet ser no:2445,rollno:105172
my second semester mark sheet ser no:1681,rollno:118050
my third semester mark sheet ser no:1748,rollno:123553
my fourth semester mark sheet ser no:2956,rollno:134169
my fift semester mark sheet ser no:1473,rollno:142580
my six semester mark sheet ser no:69,rollno:145079
provisional cerificate no-34
Address of institute-C-27/279-A/2, Nirmal Complex, Maldahiya, Varanasi ,contect no: 0542/2007002,[protected],[protected]
Address P.O. Box No. RSN/560, Trilochan Singh Nagar, Shahpura, Bhopal-462016

City Bhopal
State Madhya Pradesh
Phone Number [protected], 2725559
Email [protected]@mcu.ac.in/[protected]@mcu.ac.in
Home Page http://www.mcu.ac.in/

About Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya

Vice Chancellor: Shri Achyutanand Mishra (D.G.)
Tel: 0755 5290227(O[protected]R)
Fax:

Registrar: Shri S.K. Begde
Tel:[protected]O[protected]R)
Fax: 2561970

R/S SIR ,
I have purchased a COMPAQ Desktop Computer on dated[protected] from Krishna Agency Pvt. Ltd. , Boring Road , Patna (BIHAR)-800001 , along with MICROTEK UPS was free , Vide invoice no:- R[protected]. MICROTEK UPS serial no. is 9JUPNB432430, Model no:- HGE600AZ . It is not working properly. I have registered a complaint on[protected] and the complaint ID is 2010:000347. But no engineer visited till date. I have been talked many times to customer care on Phone no:[protected], Mob. no:- [protected], they just says we are sending our engineer but no engineer came till date. This reflects the negligence towards the customer care. And they are just harassed to me.

These circumstances are showing me the way to consumer court. Plz repair the UPS
Immediately otherwise I will take strict legal action against you.

Sir, My self Ashwani Sharma manager of the New Convent Model Secondary School, at Tukhmir Pur. On July 18th 2010, (Sunday), I and my friend Mr. Neeraj Goel approached one of your company’s authorised dealer “MAHARAJA ELECTRONICS” at Khajoori Redlight crossing run by Mr. Sunpedia to buy an online UPS for a newly established computer lab in my school. Mr. Sunpedia told me about one of your product i.e. Microtek 24x7 1600VA sinewave UPS and told me that the product would suit to my requirement. On his recommendation I believed the product and Paid Rs.26000/= for Microtek 24x7 1600VA sinewave UPS, Two Microtek Batteries, a trolly and installation charges at his shop. He told me that the above products and receipt of the product would reach to my school by 3:30PM as serial no. of the product was not available at that time and send with me his electrician for wiring. At 4:00PM he send to my school only Two Microtek Batteries, a Trolly only and NO RECIEPT of Rs.26000/=. When I asked him about the Microtek 24x7 1600VA sinewave UPS and Reciept he told me that that the product is short and would reach to me within 3 to 4 days along with receipt containing serial No. and send me a substitute UPS of LUMINOUS 1400VA. But till one week I did not receive my UPS. Next week on 25th July,2010 I again approached his shop and asked about my Microtek 24x7 1600VA sinewave UPS, he told me that the UPS is still not available with him and as soon as he would get the product from the company he would supply to me and asked me to wait for another week. I waited for another week. Again I approached Mr. Sunpedia for My Microtek 24x7 1600VA sinewave UPS but he did not give me my product and not even the receipt of Rs.26000/= which I paid him for for Microtek 24x7 1600VA sinewave UPS, Two Microtek Batteries, a trolly and installation charges. On the contrary he send me the DEMO Version of Microtek 24x7 1600VA sinewave UPS, which I did not accept as I did not pay for DEMO Version. Then he offered me to keep the substitute UPS of “ LUMINOUS” which he installed earlier and settle the matter. Then he gave a mobile no. of Mr. Rakesh claiming that he is marketing head of that area, when I talked to him he also gave me the same offer of to keep the substitute UPS of LUMINOUS company. I surprised to hear that and did not accept their offer. Then he asked me to wait for another week and till date I did not get my Microtek UPS for which I paid money to him and not even the receipt of my payment.
Sir, Microtek claims to be the No 1 company in this sector and I am quite surprised to see that the person who has your company’s dealership is practicing such things which is harming the company’s brand image. He supplied me LUMINOUS and charged for Microtek 24x7 1600VA sinewave UPS.
Sir, I am grieved customer and believe that Microtek would listen to my grievance and take strict action against your Authorised Dealer “ MAHARAJA ELECRONIC” at Khajoori Red Light crossing which is harming your brand image. I expect from Microtek company either supply the UPS for which I paid the money or ask your dealer to return my money. I hope Microtek would not let me to go to print or electronic media or to Consumer Forum as I have given my hard earned money.
Expecting an immediate action from your company’s auhorities as more than one month has been passed.

Thanks
Regards
Ashwani sharma
Manager
New Convent Model Secondary School
Tukhmir Pur Delhi-110094
[protected]

Dear sir,
I have purchased a microtek inverter UPSEB 600 on 20/3/10 from a local shop at Ghaziabad R. K. BATTEERIES, Shop no. 1 Dudheswar nath mandir,Gaushala road Ghaziabad U.P. wide product no 91GANB296161 AND BILL NO 07/321.
After installation of inverter ,it was giving back up for 1- 1.5 hrs, I thought battery might have not charged ,but latter on on improvement of the situation, I lodged a complaint for it's poor performance to the shop keeper, he directed me to customer care, from there also no one attended that complaint, and I am facing low backup/no backup problem.
Kindly get my complaint attended at earliest.

To:-
[protected]@microtekdirect.com

Date: 04 June 2010

Subject: MICROTEK 600 HERITAGE+ NOT WORKING DEALER, SERVICE CENTRE OFFICIALS NOT COOPERATING

Sir
I had purchase
Model no-HGE600AZ
Sl.no- 9KUPNB494130
on 7 december2009 from dealer name S.A.ELECTRONICS , now this had become unservicable on 10JUNE i had register my complaint to service center DELHIvid. OFFLINE 000049 on 18 June 2010.Than service engineer came on 29th June 2010 and he couldn't repair it as its battery and PCB both were US. He said i will come and replace it next day but he did not turn back till today also after reminding several times. My day to day work is hampering due to non serviceability of the product. It's still in warranty period. Now,we are shifting to delhi on 24th July 2010. What shall i do further.........................? Waiting for reply.........................................................

Kindly solve the problem as early as possible.

yours faihfully
rahul

Hello,

I purchased one Microtek Sinewave UPS of 850. But with deep regret and frustration I am stating that I have received unexpected and poor behavior and service from the company. I purchased the product on 16.07.2010. However after continuous battery charging the inverter has been incapable of taking load of even a single CFL bulb and after showing red sign it is giving into auto cut. I accordingly informed the Service Centre of my city, Guwahati. The person who entertained my call said that he would send me a someone to check the problem after my repeated request although he was quite impolite. Whole day I took off from my office and waited for his engineer to come but he never showed up. Then later in the day I called up Delhi Service office of Microtek and came to know that the company entertains the complain the next day. But this fact, the esteemed Guwahati service centre guy did not bother to mention and because of that I lost my one working day. Today also I have been waiting for the elusive engineer's arrival and unfortunately he has not arrived yet. Another interesting fact is that whenever I have tried today to call the Delhi office quoting my complain number the person receiving the call is either disconnecting the phone or keeping me on hold for 15-20 minutes without replying which is simply shocking.

I am feeling really sad saying this that the service and behavior rendered by thecompany personnel is not at all as per a customer's expectations who had high hopes from such a reputed company like Microteck. I was under the impression that Microteck is a respectable and strictly professional company giving importance to its customer satisfaction. However, after this unwanted experience I must say that things are not what they appear to be. It is very hot and humid here and I have elderly people at my home who need continuous power supply for which I bought the product. However I am in deep trouble now as it seems no one is there to listen to my problem.


Until recently I had been using one Microteck 1400 inverter and as I was satisfied I trusted the company. Therefore, never ever I thought this this new purchase of mine will become such a painful business. What has given me most pain is not the fact that the device may be faulty because being electronics goods it can happen. So I did not mind that but the behavior of the personnel is really shocking. Just shocking. I have no other word to describe it. This has turned me from being a staunch Brand Microteck advocate to a bitter and dissatisfying customer who will never ever advice his friends and family to go for the products of the company. Because no one can accept such behavior.

from:-
K.S Dahiya
SMQ- c-7, Air Force Stn.
Kanheri Hills(yeour)
Thane(w) -400606

To:-
[protected]@microtekdirect.com,
[protected]@microtekdirect.com,
[protected]@microtekdirect.com

Date: 04 June 2010

Subject: MICROTEK 600 HERITAGE+ NOT WORKING DEALER, SERVICE CENTRE OFFICIALS NOT COOPERATING

Sir
I had purchase
Model no-HGE600AZ
Sl.no- 8GUPNB64943
on 5th September 2008 from dealer name VARIETY INFOTECH NAUPADA THANE (w), now this had become unservicable on 17 june 2010 i had register my complaint to service center MUMBAI vid. OFFLINE 000049 on 18 June 2010.Than service engineer came on 29th June 2010 and he couldn't repair it as its battery and PCB both were US. He said i will come and replace it next day but he did not turn back till today also after reminding several times. My day to day work is hampering due to non serviceability of the product. It's still in warranty period. Now,we are shifting to Pune on 9th July 2010. What shall i do further.........................? Waiting for reply.........................................................

Kindly solve the problem as early as possible.

yours faihfully
K.S Dahiya( [protected]@gmail.com)

i have buy a 850va inverter on 14th May 2010, on 10th June 2010 my inverter is out of order. so i call Microtek International Ltd, 9 G. C. Avenue, kolkata(Service Center) on 11th June 2010 morning, my complain no is 434. But till date (26th June 2010). there is no reply or checkup from there end.
so at last i think microtek is a bad company with their service and material, though it was not run at least one month and after 15 days there was no reply.

Dear Sir,

I have purchased a Microteck inverter model No. UPSEB600,S.No 8GGANB13380 .It is not showing whether it is getting charged or not.We are facing this problem since one month, I have tried calling on the service center numbers, but nobody is responding over there.I have purchased this in last year. The inverter is in warranty period.We are facing problem due to this.Kindly send the technical person to check the fault.I shall be very thankful to you,

Thanking you in Advance.


Rajkumar Malik
H.No. 2372 , Sec-3, Housing board colony,
Rohtak,Haryana
Mobile No. [protected]
email.id : kirti.[protected]@gmail.com

I HAVE PURCHASE ONE MICROTEK INVERTER TWO MONTHS BEFORE.REPEATEDLY I FACED COMPLAINTS IN INVERTER AND IT WAS TAKEN TO BANGALORE SERVICE CENTRE WHRE IT WAS PURCHASED( CHANDAN ELECTROVISION- S.P.ROAD-BANGALORE)

NOW 20 DAYS HAS GONE, STILL IT IS NOT RECTIFIED.
I REQUESTED THE DEALER TO PAY BACK THE MONEY OR REPLACE THE INVERTER WITH NEW ONE.

I EXPECT A LINE OF COMMUNICATION IN ABOVE.
I EVEN INFORMED THE SAME TO MICROTEL SERVICE CENTRE AT BANGALORE.