Microtek International Complaints & Reviews

Dear all,
Would request you to help me resolve this issue as soon as possible as i am not getting any support from the local service team.
I had purchased your product model sinewave inverter 5.5kva, battery :8, serial no: l16hipblaf19593 on 22/9/2016.
The inverter shuts down on its own every day once the lights go off. The complaint was registered but there has been no response. The latest complaint no. Is 2509617.

Please resolve this issue asap as my office is unable to run smoothly due to this sudden power breakdown occurring every time.

Regards,
Advi diagnostic centre
[protected]/[protected].

We are sleeping my wife and my two years old baby by luck she woke up for useing rest room and that only time electricity went and inverter started with so many sparks inside the inverter and lights flactulation my wife shouted and woke me I just woke up and first off the inverter power button and now I have a problem so that I am not able to use any electricity..
Please help us as soon as possible today only...

Please refer my complaint no MJC2446492. 4 days have passed after complain and still there is nobody to check my inverter. Neither you guys reply on email nor pick up the phone.
I reurge you to check my inverter which was bought just 4 months back. Do not treat your customers as fool. You provide warranty and a 48 hours rectification yet I fail to see that being done.

UPS EB 900 was purchased from M/s Kumar Batteries and Auto Electricals, 595/A, 3rd main, 'A' block, 2nd stage, Rajajinagar, Bangalore-10 and installed for our residence on 09/01/2016 by their electrician vide Invoice# 3010 / 09/01/2016 The gadget has not even served for 9 months upon installation as the same has developed serious problems with its functioning like producing unbearable noise, drastic reduction in load delivery, frequent tripping of the circuit even though the loading on the set is barest minimum. Please arrange for its quick rectification as the equipment is very much in warranty period and its services are essentially required because of frequent power outings here.
My residential address : V.Shivaprasad, 3648/18/1, 4th cross, Gayathrinagar, Bangalore-21, Tel#[protected], Mob.# 91-[protected].
Please provide me the Complaint registration # and the action taken immediately.
Thanks and regards,
V.Shivaprasad

This is the complaint written to microtek on 13 oct

This is with ref to my complaint regarding no functioning ot inverter under warranty period.
I registered a complaint on
Date 5 oct 2016
Complaint no mjc2383348
No one called or visited to resolve this issue. i made the following calls to follow up and following dates i called :
Dt 12 oct at 1851 hrs
Dt 12 oct 1250 hrs
Dt 8th oct 1417 hrs
Dt 7 oct 0952 hrs
Dt 5th oct 1142 hrs
I have been call consistently and each time i am told that we will ensure someone visits today itself.
Yesterday after i called and complained again i receivced a new complaint no on sms
Complaint no mjc2410278
I did not register a new complaint but your customer service purposely launched a new complaint... probably so that it looks like a new complaint,.
I am writing this is as a last resort and failing any response i will pursue legal action. further i will also take this up ine the social media

Hraboni mitra

Mobile [protected]

Add d 735 c. r. park

New delhi 110019

I purchased inverter from your authorised dealer in noida before 5 days. (Model sebz 900 serial no: 16fgxscbe222330). It has problem since first day. It is overcharging the battery & battery light blinks regularly & fans also run regularly. At time of installation service engineer told me after charging the battery charging light will continue glow and charging will stop.
After 3-4 days i call to service engineer now he told me that problem is in your battery. I was sure that there are no problem in battery as my old inverter cutt off the battery charging, still i get check the battery & battery engineer so me with another service inverter which was cutoff the charging.

Now your service engineer says they have to change the card. I request you to change the faulty inverter as it is only 6-7 days old & problem is since first day.

With regard's
Amit kumar gupta
Address:b-28d rajat vihar sector-62 noida
Mobile: [protected]

Microtek inverter 850 va sinewave upseb 9 hgwnb-34490 purchased from your distributor kishan enterprise vide invoice no. ke/09-10/0980 dt:15.09.2009.
Battery replaced by kishan enterprise in 2012 and presently in 2016 vide invoice no. ke/16-17/0433dt:18.05.2016.
Ups not working since battery replacement, distributor sent spurious person, who changed two ics, but ups was not made operational. after repeated requests it was not attended by distributor on payment basis. then got checked at yr service centre in jodhpur, they replaced pcb vide receipt no.4801 dt:04.08.2016 for rs.1200/-. even after pcb replacement, the ups is not giving output when the mains is off which is the basic purpose of installing inverter. i contacted [protected] and toll free no 1800-+2000-255 was given, but found the no. non working, so lodged complaint on [protected], who said it will be attended, reminded three four times, but so far none has turned up.
The disrtributor was supportive initially when purchase was made and two times battery replacement purshased from him only. since[protected] whenever technical support was required, it was provided by distributor on payment basis, but this time unqualified technician was sent by dist., who could not repair the fault. even after pcb replacement by yr service centre, ups is not working and service centre is not attending my calls.-
I hope some sense of responsibility will be introduced by co. to distibutor and particularly to service centre. now if this complaint remains unattended within seven days, i will be constrained to lodge consumer forum complaint against the co. for mental agony, deprivation of services and harrasement.
Abdul lateef siddiqui
Advocate
11/868 chopasni housing board
Jodhpur-342008
[protected]

Dear Sir, i hv purchased a brand new solar hybrid inverter 1130va/12v 3 days before after success of 1 month old same solar inverter at my relative house.
But I found defective inverter as it was not charging from electricity. i noticed this next day. then i complaint to the dealer for replace the product, but he refused to replace defective piece and asked for Complaints at Tollfree no. i lodge Complaints and attended by socalled mr Dharmendra. he checked the product and found defective. and he replaced the new faulty plate/kit with very old and repaired plate/kit. when i asked with dealer mr ajay sharma to repaired kit in my new defective inverter he assured me to replace but no further action taken. this repaired kit also create problem as supply through inverter fluctuate as generator supply fluctuate now. i want to ask some question: -
1. why i m compel to remain with defective product as repaired old kit also creating problem.
2. is it my fault if i received defective product ?
3. i purchased top and best selling inverter of india, a very famous brand also my relative have same model only 1 month old and working well. why i m suffered to replace this defective product.
Therefore u r requested to look into matter and replace my defective product. so i can avail hassale free service.
Thanking You.
Divyank sharma
M no- [protected]

I have purchased the product 2 months ago. Now its not working. Dnt know what happened.. Connections are alright.. I can only see the water low indicator.. Everything else is dead.. Please send some technicians asap.. We are residing where electric current is a big concern.. We cant expect light all the time.. So i humbly request you to send some one to repair it.

A Microtrek inverter complaint dtd 27.5.16 complaint no 1738289 pcb changed Rs 250 +650 total 900 another complaint 30.7.2016 same complaint no 2957859 Rs.250 service charge taken for same problem third complaint no 2089792 dt 04.08.2016 Rs 900 taken for same problem pcb changed even service charged earlir given on 30.7.2016 not exempted how we can trust in people/enginer/mech coming coming from authorized microtrek office. loosing trust of people.
Devi Dutt Sharma

Mera naam umesh. Ha. Mane mtekpower ki battery liya parntu vo 1 years me 3 bar kharab hui aur inaki sarvis masa allah ha. Complaint karke ke 5-6 din bad engineer aate ha aur uanke pass saman nahi hota ha check karne ke liye complaint compiled nahi hoti ha aur puchate ha aap ko hamari sarvis kasi lagi. Es tarahto ianki sarvis ha. Mane jo battery li ha usaka serial no-aqrs[protected] ha

This is with regards to compain no 2013201 which was registered on 19th july through customer care and it was told that it would be resolved with in 3 days
Today is 23rd july and no serviceman has yet to come to my house for resolving complain.
Inspite of several followups i am not getting any satisfactory answer from your end as 3 days already been passed and this complain location is for lucknow city.

I regret to have trusted on microtek services looking at the current service level of the company.

I beleive that this mail would be responded immediately or i will certainly go up for the issue if remain unsolved by today evening.

Product no microtek eb 900va
S. No 15giuiaf479076

We have lodge a complaint 20 days back for inverter not working. No body came to us, after that 3 days back we again made a complaint then they advice us the engineer will definitely visit tommorow & do repair the inverter. But now 3 days has been passed no body came & even we have called them twice per day but every body assuring us engineer will come but nobody is coming. My complaint no. Is 2012892. Please help me out urgently.

Sir,
I have brought a new ups of microtek company on 10 aug 15 and now problems in battery and service centre is tailing that if battery is required to change then you have to pay for that because your battery from sailing date is under warranty but these days company is not taking the sailing date company is taking the battery serial no. That is d15auguhac669657 and model no is hge625ag
I have requested to you to help me i will be thankful for this.

Not show proper charging and whip is continuasly given . May be over charging or some thing else .Requested for repair please.

Mob- [protected], [protected]
CDS india Pvt. Ltd
Crusher Plant, Vill- Ganj, Kabrai, Mahoba U.P

Dear sir,

What is this?
my inverter has problem and i called miroctek ingineer. he told me the power IC is damaged but tgis IC can't buy from any where And you have to change tha complete digital card.
we replace your card with a old digital card for Rs. 1600 and also take you damaged card its company policy.
i m sending image the replaced card which was given to me in 1600 rs. And exchange of my inverter card.

What is policy...

Why the company can't repair my card.
i think if company doen't solve my problem i will go consumer court.

Puspendra kumar dhariwal
[protected]

Dear concern,
My inverter is not working from 4 days. whenever power is off it starts beep and bling light of overloading sign. we are facing many problems in our office. request you to solve this problem
Inverter details is below:
Inverter : microtek
Model: 3.6 kva
Serial: 15110bmae034065
Contact detail:
Hargovind yadav
Address: h. no. 155a vikas nagar kanpur, up-208024
Mobile - [protected]

Since last night, I had found that my inverter is on battery mode while there is main AC supply is continue .routinely inverter shows battery mode only when main AC is gone but since last night inverter show battery mode only while AC is continue.indicator on inverter shows only on battery mode .what we do either switcf off or continue ?pls reply as early as possible

I brought my inverter 10-12 days ago.
Now from past 3-4 days, it is not working. On the day it stopped working itself i tried to call the delhi hq toll free number but i was always busy. At last, when i finally got the complaint no, they gave me a complaint no which was - mjc1885608 but that was it. After repeated requests about the further status of my complaint they told me that an engineer will visit my house after 48 hrs but that never happened. When i tried to again contact them they gave me some other no and told me to contact that service centre. I am frustrated my this pathetic customer care service. I then visited the company's facebook page and saw many cases with similar complaints which were never solved, i wonder how this company has survived the test of time in spite os such poor and inferior quality customer service

We purchased a Microtek Battery on 20/12/2015 and it stopped working in a month's time. we got it from Vijay Electricals and they initially kept deferring and later stopped responding. we tried to contact Microtek directly and they said they take care o[censored]PS only and provided me with a number which was for Okaya battery. its been 6 months now and we are still struggling to get a replacement of the faulty battery since it is still within warranty.
Model # of battery : 42MEB3024

SL # of battery : HSRM[protected]
Can we get some attention to get this replaced before the warranty gets over? we are struggling for long time enough, any help is appreciated