Mirraw Online Services Complaints & Reviews

I have received refund after lodging complaint on this consumer forum but have not received Return shipping cost which is Rs 160 till yet.

Received an email tats saying that they have despatched
the parcel but they have not given me the tracking number. Hope to get by today

xxxx

Notice the AWB no. A28837901 whose status is being shown as Delivered in the first image and Critical (latest update) in the other.

website

hi, i want to place order for sarees for my wedding but i amnot able to access this website. Please suggest

Hey Monisha,

Sorry about the experience. We've processed your order which was placed on 2nd June. It has already been dispatched and is currently in Brisbane, Australia as of 10th June. You can track your package which was shipped via Fedex AWB[protected]. You will be receiving the same within 1-2 days. Sorry that you were unable to reach us that day. Do give us a call if you have any further issues regarding this.

Anup
Mirraw.com

I have similar problem with Mirraw.com. My item suppose to arrive 10 days back accroding to site info. When I tried to call them, its always busy and I never receive call back from them. Several support request and mailed them for my shipping tracking number, but they never reply me. This suppose be the fraudulent behavior. Again, BUYERS- BE AWARE.

I have ordered a product and not received yet..its been more than 12 days .cash is already paid..a tracking number is given which cant b found at courier site..help..wat to do...i m scared ..money loss

i orderd m[protected] one dress but it is very cheap quality it is completly different than shown on site i want return the dress i dont know how can i do that i called so many times nobady responding very cheating i loss the mony 1425rs iam very sad about this site

Hello Saraswathi,

Apology for the inconvenience you faced. Your return request was initiated on May 3rd. Product reached back to the vendor on May 9th. Returns take 5 days to process. Your returns were completed on May 13th.

I apologize that we were not able to frequently update you on the same. If you have any questions feel free to reach us at[protected] /[protected].



-- Team Mirraw

Placed an order for approximately RS 9900 on Saturday 2 June but to date have received no order cofirmation email, even after emailing and phoning through their given number (switched off). I am based overseas and will now need to pursue the matter through paypal. Disappointed.

Hey Monisha,

Sorry about the experience. We've processed your order which was placed on 2nd June. It has already been dispatched and is currently in Brisbane, Australia as of 10th June. You can track your package which was shipped via Fedex AWB[protected]. You will be receiving the same within 1-2 days. Sorry that you were unable to reach us that day. Do give us a call if you have any further issues regarding this.

Anup
Mirraw.com

I live in US and placed my order on June 5th and today is the 12th but my order has still not been shipped yet? I tried calling them on the number they have provided on their website [protected] but it gives a weird busy tone signal and rings and goes back to busy tone signal. Very disappointed and regret spending over Rs. 5000 and not able to find out what is going on with my order.

I received my Shipment and it came in excellent condition. I was satisfied with their fast shipping process, even though they sent me the tracking info. 2 days after the order had been shipped. It was an international order and I received it within 7 business days which showed me that they are on top of keeping their customers satisfied. I did receive one damaged item which i will have to get replaced. I hope again they will do a great job in replacing the item and if everything goes smooth i will definitely return as a valued customer.

Overall good experience. They replaced a damaged piece of earring after I e-mailed the Mirraw team. I received the new piece within 2 weeks. Very Happy with their service. I was little skeptical in the beginning when i first placed an order and was not able to contact them through e-mail and phone. Eventually they did reply back within in 2 days and after everything went smooth. Thank you Mirraw!

Hi I had purchased dresses and they are not yet delivered to my place I tried calling several times but all the contact numbers are not reachable. It is really disturbing as I made the payment long back please help..

im in ladakh (jammu&kashmir) do you have delivery service here..i want to order some cloths and jewellery..?????:(

mirraw is very bad online distributer.they show something & sale something.i want money back.jabong & ebay is excellent.i dont know how i money will refund?i dont want this product

Placed an order with mirraw and firstly it took forever for me to get the shipment and when i eventually got it, all the items the sizing was completely wrong. I tried numerous times to call the customer care number but never got a response.

OVERSEAS BUYS BE AWARE USING ONLINE COMPANIES FROM INDIA TO BUY GOODS!!!
We purchased from mirraw and weren't happy with couple of products due to very poor description or none given about items. There website says 7 days return with money back. But now indian customs wants there $$$$ because we are returning items back for a refund which means I have to pay for items to be sent back registered mail and then customs take there bit so you end up with nothing back in you bank.
Also they forgot to send 1 items out of the 5 that were ordered which was my daughters wedding jewellery.
NOT HAPPY

Mirraw — Due of the money

I ordered product online 25th feb 2014.As per the terms and conditions of the site they failed to deliver my product.They bluffed me for 1 month that as early as possible they will deliver, after 1 month when i cancelled my order they are not refunding me my amount .Plz do needful as soon as possible

Hi Varsha,
Very sorry to hear that. Have dropped you an email with a suitable resolution to this issue. We can cover the return costs, since you faced an issue with the products received.

@kko0013, Kindly provide me your order number. You can email directly to anup.[protected]@mirraw.com for an immediate resolution on the same.

Dear All,

Please dont buy anything from mirraw.com !!!
I'm a Customer based at Dubai and when I used the mirraw for the first time I understood that it's a bunch o[censored]nprofessionals running
a scam based industry. I ordered a 70 AED & 100 AED sarees and used my Credit card to buy that. Up to One week all my Items were on Hold, then one fine day they sent me a mail saying that the 70 AED item is not available and asked me to choose another item of same rate. I replied with another product number, but 2 days later when i tried to track the order it was showing 2 AED 70 Items !!! I send a lot of mails but there was no action taken. As a result I lost AED 30 !!! They are cheating me.
Kindly advice me how to take these cheaters to law before they cheats somebody else.!!

Bejoy
Dubai ([protected]@email.com)

I do agree with this. Mirraw is totally fraud site when it comes to item quality and refund of money for the defective items.

I placed an order for 151 items (Rs.85, 000) on July 2 2014 and received only 5 items two weeks later. It has been 29 days since I placed the order and their promised delivery time was 7-10 days. I have been sending emails and calling the customer service, they have been telling me they are investigating..and after few days they stopped responding to my emails and whenever I call they say someone will call me back and no one called back. All the tracking numbers they provided were fake...none of them worked...the items are from 21 different vendors and Mirraw said they are checking with the Vendors that they have the item in stock...so they make me pay for the items that they are not sure if they in stock or not...what a waste of time..waste of one month in my life...I WILL NEVER SHOP WITH MIRRAW AGAIN AND WILL NOT RECO FOR ANYONE. THEY JUST FOOL YOU BUY PUTTING UP FAKE FEEDBACK ON THEIR WEBSITE...THOSE WERE WRITTEN BY THEMSELVES...GIVING THEMSELVES 5STAR.

I placed an order for 151 items (Rs.85, 000) on July 2 2014 and received only 5 items two weeks later. It has been 29 days since I placed the order and their promised delivery time was 7-10 days. I have been sending emails and calling the customer service, they have been telling me they are investigating..and after few days they stopped responding to my emails and whenever I call they say someone will call me back and no one called back. All the tracking numbers they provided were fake...none of them worked...the items are from 21 different vendors and Mirraw said they are checking with the Vendors that they have the item in stock...so they make me pay for the items that they are not sure if they in stock or not...what a waste of time..waste of one month in my life...I WILL NEVER SHOP WITH MIRRAW AGAIN AND WILL NOT RECO FOR ANYONE. THEY JUST FOOL YOU BUY PUTTING UP FAKE FEEDBACK ON THEIR WEBSITE...THOSE WERE WRITTEN BY THEMSELVES...GIVING THEMSELVES 5STAR.

I wish I saw this complaint page before I placed an order with them.
MIRRAW, You will be out of business soon...I curse you.

Mirraw.com...too good to be true..1st when I saw the products n the prices...I was super excited n informed all my friends..but since I never heard about them..I thought of going with 'COD' option..which wasn't available. So I thought of calling and clarifying my doubts...n I never got connected..finally the ivr said "we r busy we will call u back" n no calls...I thought if this is the case before paying..how would it be later n the testimonials were too good to believe so I went on google n checked for genuine customer feedback page n here I am...no wonder mirraw doesnt have COD option...so now u know guys...n mirraw.com uur anyway doomed but u if still wanna stay in business..u better buck up n start COD...b'cos neither I nor my friends are gonna order from ur bogus site after all this feedback

mirraw dot com is a complete fraud online shopping site. i ordered a pair of earrings quite expensive, and it crossed more than 8 days deadline for delivery and they couldnt deliver my product. whats even more shameful is, that they have a bunch o[censored]nprofessional working at the other end who take ur calls one by one, each time telling u a different story. they didnt even confirm the payment i made until i called them up after 2 days of paying their agent. on phone they confirmed that they've received the payment and told me NOW they have ordered to dispatch my product which shall reach me by 2 days. i called them a day later and they cooked up a story saying their product has left bangalor and shall reach me the next day. i waited the whole of the next day and no one appeared. when i called them, i was shocked to hear, that they haven't even dispatched my product as yet, giving me another excuse of "im sorry ma'am we'l dispatch it now". i was furious and totally disgusted as to how unprofessional they are. they dont care if the product reaches the customer, they take weeks to confirm ur product and days to confirm payment and nobody knows when the product will reach you. i have asked for a complete refund of my cash and I AM DISGUSTED WITH BAD SERVICES OF MIRRAW AND SHALL NEVER EVER BUY A THING FROM HERE, NEITHER WILL I RECCOMMENED SUCH A FRAUD SITE TO ANYONE.

its my request to everyone to please go for flipcart, jabong or amazon to buy stuff., MIRRAW IS 100% FRAUD SITE WITH UNPROFESSIONALS WORKING who dont care about ur product or cash.

Hey, Very sorry about the experience you all had. We are working on getting COD up and running as we speak and it should be live very soon. We deliver almost all our products within the first 3-4 working days and a max of 8 days domestically. Sincerely sorry that you did not receive your products as promised. Request you to kindly escalate any unresolved issue to my personal id anup.[protected]@mirraw.com for immediate resolution.

Hi Divya,

Sorry to hear that. Have dropped you an email with a resolution for a replacement. You certainly do not have to bear the return courier charges if the product delivered is incorrect. Sorry about mis communicating that. Eagerly awaiting your email reply to help resolve this for you.

I had purchased an saree online in www.mirraw.com, worth rs.4999 on 6 august but it has not been delivered yet i tried to contact them on the number given on the website but they say that number does noy exist amd they are not replying for mail. mobile number switched off. I am from India

Ankita mathur

Hi Ankita Mathur, read your comment above. Despite you are in India, you haven't got your parcel. Then me am in Mauritius, how much time they will take for my parcel!? Need to sue them...

Hey Ankita,

We are sorry about the delay. The package was dispatched on the 14th, but seems it is not yet delivered. We are following up on the same and will give you an update on the same asap.

Shopping with Mirraw has been my worst shopping experience ever. I regret not having investigated these reviews earlier. It is just not worth the hassle effort and you are most certainly going to be at loss dealing with these people.

I ordered 5 dress materials all were faulty so opted for refund sent the items by tracked delivery which cost me about rs 1000 and I am waiting to hear about the refund of 8403. I feel very cheated and let down.

And yeah, its clear now, my doubt of this bogus company have been cleared, they really know how to con people. Have inserted the right address and now the tracking number system is telling me my address is incomplete. Shipment failed...etc.

Aren't you ashamed, fooling people, our reason behind buying products from your online store was that we relied upon your service. Trusted you. For me it was my first online shopping experience which you have turned into a nightmare. My bro is getting married in November, was relying to get my saree and churidar. I don't earn big, my family is a middle class one, all my money has gone in the water now. Neither will I get my products nor will I be compensated.

@sunithapais: The refund for your order is being processed today. Am sorry about not getting it done earlier, we were waiting on the complete delivery of all items of the order before processing a refund.

@ankita mathur: The product was returned back to our warehouse due to non deliverability in your pincode . We have redispatched the parcel via Indiapost yesterday with tracking number EM[protected]IN. The items will be delivered to you shortly.

@Priyanka: Your shipment is currently in transit to your local city in Mauritius via Skynet couriers:[protected]. I am working with Skynet team to figure out the last mile delivery issue. Any additional landmark or address information that you can provide would be very helpful, kindly email me the same to anup.[protected]@mirraw.com for a speedy resolution

Hello peeps, have received my items. The anarkali is just as i wanted and saree is ok. Satisfied with Mirraw serviceservice on the whole.

Thanks Mirraw! Hope to use your service soon in the future.

Be aware this Mirraw.com website...

Hi All

Please don't buy anything from Mirraw specially Riti riwaz and Fab Fiza products.
They just know to rob their client. I had bought 2 suits worth Rs 4000 and still struggling back to get my money back.
They are cheaters. They show you something else online and will send our some other stuff that will really not match with the real one.

Hi
I placed my order yesterday and i get read reviews here today after placing my order. Looks like i shouldn't have placed my order. And when i am trying to track my order now it is not showing me anything and taking me to homepage all the time.

I placed an order for Bangle on 26 Sep 2014. I got my product(Bangle) delivered today in wrong size(2.6)

I have requested for 2.8 but it is delivered in small size which will not fit for me. I have raised a ticket for return on the day of delivery itself(Oct 07 2014) but there is no response for next 2 days.

Inner package of the delivery has clearly mentioned as 2.6” but in the outer courier package someone has overwritten as 2.8”. Attaching proof for the same.

There is a mess-up in checking a product for Delivery. It clearly shows that Packing team knows they are offering wrong size to customer and they didn’t care on replacing a right one. Do you think whatever you send, customer will accept?

I keep asking them in Customer call Via call and emails finally raised a Return Policy Steps stating I keep asking them in Customer call Via call and emails finally raised a Return Policy Steps.The cost of return shipping will be covered by Mirraw.com up to Rs.100 but the cost it took to send a courier for them is Rs.300above which is nearly equal to my purchase amount. Will they refund the amount of return shipping spent by me? What is the use of spending 300 above for returning the product for the item which is purchased for Rs.300?

This results a loss for me and created a frustration. I have thought to purchase gifts and dress materials but this situation makes me to refuse purchasing again with Mirraw.

I have never suffered such like this while purchasing in other online e-stores, I am very unsatisfied and frustrated with mirraw's performance.

I have ordered gold pearl dangler ear cuffs (M[protected] from www.mirraw.com extremely unsatisfied from the product received. It's but obvious the earrings are always in pair. But the product received contains only ear earrings. For the second ear i have to order again which come to me costlier than expected. This is a case of misrepresentation and will never recommend anyone to order from this website.

Hi I Placed an order on 26 oct14 i did not get it yet really POOR Service and response Do not buy any thing from this site total waisting of time
and money

my first order sent (ordered 4 items - they sent one by one 4 consignment)
I thought the second order they will send like that ... but no update from them. Now more than a month... and no proper reason.
these guys buying from third party and doing business. These guys not running the business and nothing in stock. Beware before you order from them. It seem I lost Rs 9000 unless I have to visit Maharastra!

lol, , , thank you people, , I was about to shop from this store, , ,
Shut your business ,

@mkkalipta : Sorry about the experience you had. Can you provide me the order number, I'll look into the issue in case it is still unresolved. You can directly mail me at anup.nair[at]mirraw.com

I had ordered designer Earrings for my wife. While booking it online, hidden charges were applied for Cash on Delivery. I was not allowed to change the mode of payment even after requesting within few minutes from placing the order.

The delivery took 15 days and that too wrong ear-ring. When I asked them for replacement, I was told about the policy.

I need to send the ear-ring back to their vendor bearing the expenses. Any delay or damage to the product while delivery will result in no replacement.Once the wrong product reaches to vendor, then he will send the correct one (hopefully).

No discussion about the hidden charges, time delay, late replies from customer care, additional cost to me. Really pathetic and worst service. I am beginning to loose my confidence in online shopping due to these fellows.

Hi Guys,

Please DO NOT buy anything from Mirraw. I had initially ordered two sarees worth $17 and $29. They wrote back saying that the $29 saree is not available and if I wanted to order something else. I asked them to send two extra sarees worth $17 each instead of the $29 saree and paid the difference in price. I had placed these orders on January 5th and I finally received only two sarees worth $17 each.

Looks like the Mirraw team are amateurs running an online business just to cheat customers.

Pratima

Hi Guys,

Please DO NOT buy anything from Mirraw. I had initially ordered two sarees worth $17 and $29. They wrote back saying that the $29 saree is not available and if I wanted to order something else. I asked them to send two extra sarees worth $17 each instead of the $29 saree and paid the difference in price. I had placed these orders on January 5th and I finally received only two sarees worth $17 each.

Looks like the Mirraw team are amateurs running an online business just to cheat customers.

Pratima

Before placing order for two sarees I called and confirmed that they have the two sarees in stock and I was confirmed that they had ths sarees and will be shipped. Since I did not get the sarees on due dates I called and was told that they had only one and they have ordered the other. Subsequently when I pressed them for the shipment they informed me that one saree was defective and have re-ordered. Since then I received only one saree and the other has not been received. I have called the number they gave me, only a voice mail says that they have my number and the directors are busy and they will call me back. I made several international calls and no one responded. My numerous emails are also not returned with the status of the other saree. I am truly worried that they are showing sarees that they do not have in their stock. I am contemplating more serious action against Mirraw.

Hi All, I am Asst. Advisor with National Justice Council(NJC), Barakhamba Road, New Delhi, which works on legal matters of public interest. Anyone who has problem in this case can approach us and if we have large number of complaints(>20), we would be able to take the matter legally, however, the victims need to give us written complaints.

You can send signed and scanned complaints to [protected]@nationaljusticecouncil.in, with your name, father's name, address and phone number on the complaint. You can also visit our office at 904Barakhamba Road, New Delhi and give us written complaint there.

The contact numbers are[protected]/477/499

Contact Person: Jagriti

http://www.myshopbazzar.com/women/clothing/salwarkurtadupattas.html

I am so glad I read all these reviews before I purchased anything from Mirraw. While I have never purchased anything from Mirraw, I would advise purchasers to READ THE FINE PRINT before blindly providing your payment information online. Depending on which part of the world you're in, there WILL be custom charges. So read that before you start complaining about it. Customer Service is absolutely important and I would also be really pissed after I spend hundreds of dollars on something and then receive a defective product and on top receive poor customer service. (I've been there with other service providers). Here's my advice: Instead of spending thousands of dollars at one time, why not spend smaller amount on 1 or 2 items and see how it goes. Keep track of how long it would take to get the items - monitor your purchases! If you're satisfied afterwards, then make the big purchases. Just sayin'!

As for me, I'll drive to the nearest South Asian merchant, try on the outfits and then purchase it. Your bad reviews of Mirraw reassured me that its better to hit the local stores then rely on online purchases, albeit expensive ones!

I am so glad I read all these reviews before I purchased anything from Mirraw. While I have never purchased anything from Mirraw, I would advise purchasers to READ THE FINE PRINT before blindly providing your payment information online. Depending on which part of the world you're in, there WILL be custom charges. So read that before you start complaining about it. Customer Service is absolutely important and I would also be really pissed after I spend hundreds of dollars on something and then receive a defective product and on top receive poor customer service. (I've been there with other service providers). Here's my advice: Instead of spending thousands of dollars at one time, why not spend smaller amount on 1 or 2 items and see how it goes. Keep track of how long it would take to get the items - monitor your purchases! If you're satisfied afterwards, then make the big purchases. Just sayin'!

As for me, I'll drive to the nearest South Asian merchant, try on the outfits and then purchase it. Your bad reviews of Mirraw reassured me that its better to hit the local stores then rely on online purchases, albeit expensive ones!

i am also experiencing the same issues with Mirraw right now! they have scammed me! i bought semi stitched anarkali and when i received it, it looked like a rag with threads hanging out from the embroidery and the centerpiece was sewn crooked. threads were hanging out from everywhere on the garment. even the motifs on the actual garment and on the arms were different with more threads hanging out! please be careful to all who want to purchase from here. i have just done so research on a site that warns against buying from mirraw. i have been cheated from my money! and they dont respond to emails.

Mirraw are online frauds. I purchased sarees from them and they sent me sarees half the price of what I paid, I received cheap crap. ON LINE FRAUDS. South Africa

Guys,

Request you please do not buy anything online and preferably from this sight. They are horrible. They are cheaters. The product is not upto the mark. What us shown in the picture, the product is totally opposite to it. Material is cheap.

I had very bad experience from Mirraw. I live in USA. I have written email to Mirraw team 5 to 6 times but didn't get any satisfied answer and I have purchased 3 jewelry on 25th June, my money processed though PayPal and already paid $44 but I didn’t get any order or tracking number. On 7th July again I ordered three same jewelery and this time I chose Cash on Delivery at my house in India. I got Order number this time, but what will I do with same kind of jewelry??? First they need to give me order number of my previous order and need to let me know where is that order now??? Then they should allow me to modify my order within that range. But I am not getting any kind of answer from this company.

Various reviews on no refund had put me in worry but then when I contacted the mirraw team, I was happy with their fast response and assurance about the complete refund. I had sent back the product on 8th of august and immediately they responded me assuring that once the product is confirmed from vendor, they will process the refund. By 11th of august I got the mail that they have started the refund process and within week I shall get the refund. And so within a week I got it. Really good service.

Hi, we have ordered salwar on 18/08/2015 on Mirraw online and the order No .M[protected] and the Product code. EBFSK09109 my Mobile No [protected] . Full payment has been done by card on the same day.

The above order not yet received by us .
Take it as very urgent and impotent ... you have to give me proper fermentation with in 24 hours...

Your help desk is not responding ...this not good service ...

These are the ticket issued by you for the lost four days but there is no information given regarding delivery of the perchesed product .

Ticket ID - 250612.Ticket ID - 250615.Ticket ID - 251807.Ticket ID - 251812.


Take this as my lost request or face the action ...

Please don't buy anything from mirraw.com its a worst website I have ever seen . I bought a suit from

that website and when I received it was different as it was shown in the website and they sent me very

less cloth for the salwar, it was a costly suit . I called them five

times I mailed them 3 times but no reply. They have very poor and worst customer service. I am really

disappointed with the mirraw team.

I concur the above person. Please don't buy anything from mirraw.com its a worst website I have ever seen . Especially overseas people.. stay away.. "Looks can be deceiving". Their website has tons of beautiful salwars, but what you get in hand is a "trash". I shipped in India, to my home. I asked for a change of address. They accepted and confirmed. I was happy about that. But, they have a poor communication going on within their customer service. Later on I came to know it's still in Fedex location in my city because of incorrect delivery addres (?).

One of the representative agrees to ship to my home address, then later asks me to go and collect it from Fedex. He has not even specified which Fedex location in bangalore. Waste of time, money, , and energy. I thought the war is over, but when I got in hand, the salwar material was very cheap. duppatta is like a scarf which has barely any length. On top of that I didnt recieve the jewelery set.

No reimbursement. No refunds.. Staw away people..

what about buying today, what do you recommend to me?
I´m in south america

Omg ...recently i placed an order on 31st of october and was excited that my order is on the way but after reading this um surely gonna say no to that order...thank god it is cod(cash on delivery)

Omg...recently have ordered some stuff from mirraw and waz excited that my order is on the way but after reading i am definetly gonna say no to them...thank it is cod(cash on dilevery)..

to mirraw,

sir/mam, .
i would like to know if you have really opened your site for the people to purchase products, or to just waste their time, and never provide the required product, before, or even, on time..?
i must say, i have had one of the worst experiences in shopping sarees from your website..
absolutely unreliable customer care and useless people on board, who dont even understand the value of customer's request, time and investment, who are experts in fooling customers with nonsensical reasons.
when you people cant provide your services timely, when you cant keep up with your words, when you dont have enough funds to fund urgent deliveries, then why dont you shut your site down, or mention there, that we cant service your requests, so dont make or expect the same.

i ordered for the same product, twice, once on cod, then on prepaid, as directed by ur c-care person(biggest fools in the history of online shopping), and was told by one person on c care that the product would reach to me, by the date, wch is today, ie, 7th, saturday.
and, as a matter of fact, (i dun know whether i shud laugh or cry on my foolishness to have ordered from your site ), the product shows the status as "pending", since day 1...amazing no?! and its already 15 days since i ordered it the first time.
huh.
i would never ever recommend anyone to buy anything from here, rather prevent people and save them from this trouble well.

Mirraw team,

It is heights of irresponsibility fro your end.

I suppose this season you have tried to gobble up more than you could. I have been a steady customer who actually received goods right in time.

But with my order M[protected] the story is very very different. I had ordered a designer lahenga which i really loved and requested for availability. On receiving your mail that the product is back on racks, i immediately purchased it. The order confirmation mail stated delivery time as 15th november but till date the tracker shows it to be pending. The problem is i have made the payment (unlike other time when i generally go for COD). I guess had been blinded by my faith on you and my love for the dress. Now am without any information regarding my order. Your customer service is always busy and nobody calls me back though it promises to do so. My mails at your [protected]@mirraw.freshdesk.com (Ticket ID - 322094.) has gone unanswered.

Is this the way respond to your old customers????
Bidisha

Hi All, I am Asst. Advisor with National Justice Council(NJC), Barakhamba Road, New Delhi, which works on legal matters of public interest. Anyone who has problem in this case can approach us and if we have large number of complaints(>20), we would be able to take the matter legally, however, the victims need to give us written complaints.

You can send signed and scanned complaints to [protected]@nationaljusticecouncil.in, with your name, father's name, address and phone number on the complaint. You can also visit our office at 904Barakhamba Road, New Delhi and give us written complaint there.

The contact numbers are[protected]/477/499

Contact Person: Jagriti

Hi All, I am Asst. Advisor with National Justice Council(NJC), Barakhamba Road, New Delhi, which works on legal matters of public interest. Anyone who has problem in this case can approach us and if we have large number of complaints(>20), we would be able to take the matter legally, however, the victims need to give us written complaints.

You can send signed and scanned complaints to [protected]@nationaljusticecouncil.in, with your name, father's name, address and phone number on the complaint. You can also visit our office at 904Barakhamba Road, New Delhi and give us written complaint there.

The contact numbers are[protected]/477/499

Contact Person: Jagriti

Bad Service, Product is different from display and Real one. I've ordered three dresses. I got one after a week of Delivery date and didn't even know the info of other two. The dress I took is not good quality so I'm trying to return it but none is responding via Phone nor email.

Service is very bad, I've ordered 3 products and I've received onlyone. Thr product is not a good quality. It is different from display. So I need to return back the product.
I'm trying to reach customer care they are not responding at all. It is disgusting.

Miraw is one of the worse online shopping companies I have come across. very poor customer service.

I am a customer from Sri Lanka who was cheated by Mirraw. I requested several time to check if the ordered products are available before i made the payment. Bharat Yadav, a customer service representative from Mirraw called me personally and said he would make sure to deliver my stuff without any issue. but after I made the payment they informed me one of the products are not available. In-fact they have got money for a product that is not available.

Now Bharat is not neither calls me not replies any of my mails. I requested them to replace this items with some other shalwars but now they are asking me to pay another US 29 whereas earlier I paid in Indian Rupees. Purchasing in US$ is not worth I could buy in Sri Lanka for that price. However I keep getting mails saying that product is back in stock. When I inquired about it no one replies my mails. There phone number does not get connected.

They just kept sending me irrelevant mails without responding to my question but now I keep writing to them no one has responded to me for past 3-4 days.. I am very disappointed with their service and lost my money IN Rs. 8267.00. If they don't solve my issue within this week I will write to National Justice Council in Delhi. They must be thinking that they can cheat me as I am an international customer and cant do anything. I have my relatives and friends in India and I will make sure to give them a tuff time so that they wont do the same to any other customer.

Mirraw is just frody site. Mirraw is hacked bank account n credited all balance into their account. So worst experience. Contact on [protected]@gmail.com

[censored]eeeeeeeeeeeeeeeeeee site

Hi
My self shayali . I purchase 5 saree from Mirraw and 2 suits. my experience with mirraw is awesome
View M[protected] M[protected] M[protected] M[protected] M[protected] M[protected] M[protected]
i am very happy..
yes i also faced some problem that i received a saree from Bansidhar fabrics which product quality was very poor and saree was also deffective from some sides and cut was there i imminently inform mirraw and sent the pics of defective areas of saree. There was a long wait on call but with in 2 days my query was resolved by mirraw even the sent my money back to my account not even the cost of saree only even the cost of speed post cost also.
I can defenetly say that i am the happy buyer of Mirraw and will continue purchasing

This is "Absolutely fantastic online store"

I ordered one item in mirraw. They send the courier, I was open the cover it was empty. I already paid also. I called the customer care, they said it will be solve with 24 hours. But still they never contact me. Irresponsible

I ordered one item in mirraw. They send the courier, I was open the cover it was empty. I already paid also. I called the customer care, they said it will be solve with 24 hours. But still they never contact me. Irresponsible

I ordered one item in mirraw. They send the courier, I was opend the cover it was empty. I already paid also. I called the customer care, they said it will be solve with 24 hours. But still they never contact me. Irresponsible

It's a horrible site to shop for. I ordered two salwar kamij on February 4th and the delivery date showed February 29th. On 29th they emailed telling me one of the product is not available. I asked them to refund my money immediately. I still haven't received the other product neither my money...DO NOT USE THIS SITE...

Guys,

I strongly advise to stay away from this website. These guys think that they are at the top of the e-commerce business, creating ticket closure notice for every single ticket raised. And then they simply do not care. Highly irresponsive behaviour, once you make payment just forget that you can track your order correctly.

One of my order got cancelled because they had no stock. It took them 2 months to refund, seriously are you guys kidding. Everytime they used to mail that refund will be done in next 48 hrs. They do not understand that there are 30 ...48 hrs cycles in 2 months. Even though, they didnt care to refund me untill I decided to sue them in consumer court. And then magic happened. It took me 48 hrs to compile my case, and within exact 48 hrs they refunded. Mirraw, I am a technical person, do not befool me that due to technical reasons, refund was getting delayed. If you are not capable for a simple refund, just get out from the business. And if you want free money, I would be happy to consider you a begger and throw money on you guys.

You guys made me miss my chance for my 1st consumer court case. I regret that, I couldn't sue you.

yes its correct mirraw IS A FAKE SITE
they took payments from customer and then there is no reply,

WORST SITE IT SHOULD BE BANNED, , , ,

I DONT KNOW HOW THEY ARE SELLING THERE STUFF IF THERE ARE SO MANY COMPLAINTS AGANIST THEM,

JUST CHECK NUMBERS OF COMPLAINTS AGANIST MIRRAW .COM

DONT BUY STUFF FROM THEM THEY ARE FRAUD

I strongly advise to stay away from this website. These guys think that they are at the top of the e-commerce business, creating ticket closure notice for every single ticket raised. And then they simply do not care. Highly irresponsive behaviour, once you make payment just forget that you can track your order correctly.

mirraw people dont rely once they got the payment, they took my money its been 5 months there is no rely from these cheaters ...

stay away mirraw is worst site

I ordered two dresses from mirraw and the material and colors are not the same as shown in the picture...not happy overall

I have purchased 4 items from Mirrauw. I received them 13 July 2016. Unfortunately, I received two sets of one item and my last item was not even included.
I wrote to customer service and it took time to respond.
To avoid confusion, I created a table in word document format and highlighted in RED that I got two of the same item and one item I did not receive at all.
The response was the shipping cost to send back was very high, I should keep those dresses and they will ive me 10 % off my next purchase. I have sent them pictures of the order I received and still no response.

The quality of fabric was upsetting for me. I also received 2 of the same item and that item was supposed to be navy blue and orange as per my order but I received black and orange. I did request to keep the one item and send three back because I was not happy but they gave me a whole story so to make their life easy I suggested I will keep the three items even if Im not happy but the one they made a mistake and set two of they need to pick up and give me the one item I had ordered.
I am still waiting to hear from them.
The sales or support do not understand it seems and although information is given and evident they still miss important points and show rudeness over emails to customers.
The customer does not come first and I will never buy from this site ever again.

Dear all,

I request you to complaint against Mirraw on www.PGPORTAL.com, so that anyone else will be safe by there cheating and fraud.

Preethi:
I had ordered 2 dress materials both were in very bad quality, so wanted to return back the products. I tried calling customer care many times but no response at all. I had dropped mail for product return, more than 10 days over no response at all. very worst website I have ever seen. shouldn't take risk in ordering in these kind of websites. I want my money, I'm not ready to loose my money for these kind of worst product. More over the product is damaged, strains are there. Dono hw they r delivering these kind of products to customers. This website needs to be blocked

hey... i ordered fir 2 sarees worth rupees 1850 still i hv nt received it... i didn't recieve any mail or msg regarding order confirmation... it tried to contact them through mails n customer care no... bt was always busy... now m worried that i m not going to get my product

mirraw is fraud site. i ordered my product. but i have not recieved yet. no one is recieving my call. they are sending me irrelevant mails.i just want my money back. i will go to consumer forum against this fraudsters

I booked order from Sharjah and got aramex tracking number also, when i rang to aramex they said we have not received any parcel yet, then how tracking number is generated. My mirraw Order Number is M[protected]. Please tell me will i receive my items or my money is wasted. I m not from India. My mail id [protected]@yahoo.com

To mirraw 24 Jun at 9:33 PM
Mirraw.com

I do not agree with you, the Items I ordered are between $35 to $40. I have paid for 2 set of clothing. I have received only one set, either u refund me or send my other set of clothing/items. So you are wrong and you have over charged me for singles and now u don't wanna refund me. I am enclosing this items list from MIRRAW.COM and u can see the price. These are the items I ordered and the price are of singles AND I have paid double the amount.

Grey cotton embroidered semi stitched salwar with dupatta
Click on image to zoom in
82% offAUD 205.57
AUD 37.0

White embroidered cotton salwar with dupatta
Click on image to zoom in
10% offAUD 33.63
AUD 30.27

White embroidered cotton salwar with dupatta
Click on image to zoom in
10% offAUD 33.63
AUD 30.27

Navy Blue and Maroon Color Embroidered Semi Stitched Dress Material
Click on image to zoom in
51% offAUD 82.27
AUD 40.29

pink embroidered cottan unstitched salwar with dupatta
Click on image to zoom in
37% offAUD 56.08
AUD 35.32

Reply Reply to All Forward More

I was about to buy items but reading reviews I cancelled order. I understand some people simply complain regardless but here are heaps o[censored]nsatisfied costumers. I am not happy with responses from Mirraw about resolving issues. I am writing this so that those who feel cheated would find some relief. Mirraw, you must improve rating before people will trust you. Good luck

I ordered the Saree of this order ID[protected] multi color printed cotton poly saree with blouse 3 quantity, but I received only one quantity and I paid 1500/-, I asked delivery person about this, he asked me to contact you people. I tried my best to explain you people.. Ajay pasai, and few more contaced me regarding this, but none solved my issue. Completely irresponsible and useless people. Why the bloody you run this cheat business, do you think it's going to run your business and trade like this. I gathered all the information call recordings mails which I received from you people promising you will resolve, and social media reviews, everything . IL file a complaint against you, and nothing no one can hold, come and face in the court... You will pay heavy for this..