Mirraw Online Services Complaints & Reviews

I am Rianka Deb Biswas. from mirraw.com I have ordered seven items. Those were gifts to my in laws. Two of the sarees came to be such a bad material that my relatives told me how can I order something. They don't know how to do courier. I told mirraw.com to arrange some reverse pick up as I am disappointed and not satisfied with it. I am in USA for 27 years and never faced these kind of problems as I have so many websites to order gifts. This is my first time that mirraw.com has attracted me and ordered so many items. These sarees were so bad so bad. I have told several times my relatives they cannot courier and they are keep saying me tell them send the items. 3 seniors have promised me on April 30th that reverse pick up will be on May2nd and May 4th. I was expecting and told my relatives that courier guy will be there. I have called them on May1st, May 2nd May 3rd, Mary 4th, May 5th what happened about the reverse pick up. They didn't bother to updated me anything. Everytime I had to make all the phone calls from USA. They didn't email me with any details. Nobody bothered to update me that they cannot do it. They never let me talk to the mirraw.com owner.

I have ordered Product ID : 350415 (Yellow embroidered chanderi semi-stitched salwar with dupatta) but i have got diffrent product Product ID : 319580 (Brown embroidered viscose semi-stiched party wear straight salwar kameez), which is lesser price than wht i have ordered.

I ordered and paid for clothing online from Mirraw.com on 25 January 2015, expected date of delivery was 06 February 2015. To date nothing has been received. Customer service keeps replying to my emails saying that my query has been acknowledged and that they will email tracking details within the next 48 hours. The last reply to my email was on 16 April 2015, I was asked to give them 72 hours to investigate. All I received two days ago was a survey asking to rate their service!

Hello Sir, Mirraw.com is an online boutique. I just order a saree and did total payment. I just waiting for my product and contact with them via mail. Every time they reply my order has been escalated their team will contact me within 72 hrs. They never called me. I didn't get my product as well as I did not get my cash back.I have payed Rs.1092 for my saree. Below is one of reply mail from Mirraw Team member Ravi Kumar. Hi Namita, Thank you for writing to us. With reference to your order M[protected] and concern regarding product not yer delivered has been escalated to our concern team and they will get back to you with the appropriate revert within 48 working hours. Let us know if you have any query. Appreciate your kind support. Regards, Ravikumar Mirraw.com Support Team ( www.mirraw.com ) Help Desk / FAQ: Solutions https://mirraw.freshdesk.com/helpdesk/tickets/161256 Consumer Advisory: In the interest of ensuring safe online purchases with Mirraw.com, kindly follow the below guidelines for any payment transfers. 1. Mirraw uses the @mirraw.com domain and the @mirraw.freshdesk.com for all outbound communication. Please do not interact with individuals with personal email ids as part of Mirraw. 2. Below are the authorized modes of payment a. CCAvenue payment gateway transfers b. Paypal payment to anup.[protected]@mirraw.com c. Bank transfers to beneficiary Mirraw Online Services Private Limited. d. Cash collection services by Delhivery Team with authorized identity proof. Please do not transfer payments to any individual bank account or individuals using any other form of payment. This is my earnest request to surat consumer forum please do the needful and help me to get back cash

Hi I had ordered an earring worth Rs:16, 666/- from their website and wen I received it was faulty so had to return it back which was on sep 2014 ..its been 9months now and I still call them every single week to get my refund back but everytime they come up with a different excuse ..it's very disappointing ..plss help me to get my money back .. Thanks Anjanaa [protected]@yahoo.co.in

Hello Sir/Madam, With reference to the above I order a Salwar Suit on 25.3.15 for Blue embroidered (#M361893) Order Number M[protected] I received the material on 30.3.15. It is totally different what I saw in online and after receiving the Material quality is very poor I was not expecting that this Mirraw company will be cheat the customers. Actually half of the bottom dress is Georgette and the top fabric is so odd I can expect this kind of product its like a floor cleaning cloth. So I suggest the future customer not go online purchase with mirraw u will lose the money for a dirty dress. regards shobha [protected]@gmail.com

SIr, This is to state that the eCommerce site Mirraw.com is dodging on giving me back the refund of reverse courier after sending me a dirty saree. I ordered a saree online from Mirraw.com on 30th Dec 2014. They delivered the saree, and it was soiled, it was dirty and i called them to ask for a refund. They said the product can be refunded if I courier the saree to them, they will refund me the courier cost. After more than a month, they refunded the saree cost, but they are yet to refund me the courier cost of Rs 350. They always say, we had a technical problem, or they say it has been refunded last week, but the money has not come to me. When asked for the transaction Id, they do not give that information. Two months over in following up. They are just dodging in giving me the refund. please help. Order number with Mirraw: M[protected]

Dear Customer, You have received an order on www.mirraw.com Please Note :- The charge will appear on your credit card / Account statement as 'Mirraw Online Services Pvt Ltd' If you have a question about your order status, you can contact the seller directly by e-mail at : [protected]@mirraw.com. For your convenience, we have included a copy of your order below. Order # Order Date Order Amount M[protected]_8723 Feb 28, 2015 3279.00 Billing Details Customer: Sapna Venugopal | sapna.[protected]@gmail.com | [protected] Address: Street: #99, Ferns Residency, K. Narayanapura, Kothanur P.O., Bangalore - 560077, Karnataka, India, Bangalore, Karnataka - 560077, India Customer IP: 117.192.85.127 Pay Mode: CREDITCARD - MSTR Bank Ref #: CCACB1ABW131 Instructions: None

I have spent over 10, 000 RS. Ordered on Feb. 04-2015. They have been sending me emails back and forth regarding how my order is delayed.. At first it was one of the product not being available, then they asked me to add another item instead of that one. Once i picked a different product i told them that changes have been made. Then they emailed me back confirming that one of the product was added and never confirmed the second one. After that they stopped responding to my emails. I am still waiting to hear back, i have been emailing them every day. I dont know if they are just too "busy" or if its just a fraud website who just wanted to take my money.

Received a call from this number asking me the details of my ATM card.The number from which call came was [protected]. They have withdrawn an amount of Rs 1700/- from my account. They are not responding to my call since then and and cutting the calls which goes to them.

Hai, I have ordered the chaahat jewellery order number M[protected] on 29th of January last month 2015.(Product number)is 77060. I have not received the same till date.When i contact them no response or they will send an automatic reply will be there.I have paid an amount of Rs1350/- to the bank which they send me by mail.Please take this matter up. Regards Sheela Ravikumar My number is [protected]avikumar

I bought a saree on 27th Jan, when I saw the delivery status it shows "Vendor Cancelled". I called the customer care number quite few times, but every time disconneted of telling that they will get back to us. But the call is never comes.Now point is that, I did not get back any money from them. My order: M[protected]. Can anyone please take a look on this matter. Thanks Debasmita...

I have order an item on 21.01.2015 with above mentioned order no M[protected]..The status shows items was dispatched in DTDC courier with docket no M16390250 .. And i now i have track my dispatched item in DTDC site. But it was shows AWB/REF NO...M16390250 could not found.

I placed my order on 14th this month, the transaction was successful . But next day when i tracked my order it showed 'cancelled'. Though i dont know 'why'; right now all that iam interested is in getting the money back. Please if someone could kindly look into dat matter. My order:M[protected].

i ordered a sarree from mirraw on 6th december 2014. The product they sent was defective and had few cuts on the corner side..i immediately reverted back to them with the pictures of the sarree. They asked to courier back the product and they will reimburse me with the courier charges . I did that and the sarree was successfully received by them but till date ie, even after 15 days they have not refunded the amount of Rs 1270 ( Rs 999+270 courier charges) . They are also not even replying to the mails.. Very bad service. I will surely sue them if i dont get my oney back Order Number:M[protected] email id [protected]@gmail.com

I've purchased 4 items online costs MYR437 from Mirraw. I like they products. I bought it last 4/11/14 and received it on 26/11/14.The 2 item receive is in order. But only this 2 item which is : 1. Ganesha Idol missing (left behind-only i when i question (email) them and it take more than 3 day to confirm it!and the customer service mention that going to be refund back) 2. Wall Deco (diyas), I order 2 sets in black color (confirmation email with the customer service on 13/11/14 ), which only received it 1 set in green color together inside with 2 pc of chicken sticker! No idea why include together, no comments! It is cheating or mistake? Attach the picture as proof. First of all I didn't ask for Green color.I have proof that I only receive 1 set of it.The mistake is from Mirraw why should us customer need to admit and bear it.Hundred emails had sent to Mirraw customer service till today nobody replies it. Mirraw customer service is very bad.They won't reply request or complaint!. This will be my last purchase there. I request to be refunded back MYR171 or re-delivery back this 2 items. Mirraw are welcome to collect back this Green wall deco. I don't like it and don't want it.The color didn't match my house interior at all. Please be fair to customers, we pays full payments and we have rights to fight! Please refund me back MYR171.

Hello, Ordered jewellery on their website which i never received. On contacting them, i'm being told that 'somebody' signed and took the package. They are not able to produce any evidence on who signed and i live in a gated community where the security is fairly tight. I think they are either committing fraud or this is negligence. It's been a month since they charged me and there hasn't been resolution.

Hi, My wife ordered a product from this site, but after 15 days also they haven't delivered the product. If we call them, lethargically they are speaking. I would strongly say that don't go with this site. This is fake site. Regards, Naga

I have made an international (UK) order by Oct 10th and didn get mail confirmation for 4days. Got a mail saying that it will be received before 24th Oct, which didnt happen so. In addition got a damaged item by Oct 27th. The main reason for damaged item must be the courier they choose (SKYNET). They charged INR1800 for all the items (which is less than 500gms total weight) for international shipping charges but they couldnt afford FEDEX OR someother reputed courier service. The parcel was opened, the seal was opened and checked in courier service company and didnt pack well, which resulted in damaged product to the customer. I have made calls and mails regarding this to send a replacement to my India address( thinking they will not send replacement to UK, for a single item) from Oct 29th. Initially they told they will consider my case (shipping to UK) and reply but didn reply anything. I have called in a couple of days and asked to send to my India address, They agreed for that satisfactorily and asked for my contact address details. Details were also given by Oct 30th itself. Still no response from them. To MIRRAW CUST CARE : I need the damaged MAHI JEWELERS FASHION KADA replacement to be sent to my Indian address asap. It would have been better to send International orders through other reputed courier service company which didn break your (MIRRAW) products.

Order No.# M[protected]. I returned this product and got refund after sending so many mails to Mirraw.com But as they promised They have not refunded my Return shipping cost which is Rs. 160 till yet. They asked for my bank details for refund on 1st November. Five days have passed and they have not refunded my return shipping cost till now. Why should we bear all this pain and they are at fault. Mirraw is a liar. Their services are poor. Customer representatives are sleeping everytime. They Don't involve in the conversation. Even disconnect calls and take calls. They ignore customers. Please never buy from Mirraw. They display good products but deliver different and bad quality products. they even put fake reviews on their website. Beware. Mental Torture. Waste of money, time and Peace.